Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  American Safety Council, Inc.

  216-03 46th Ave, New York, NY 11361

• 

  New York Safety Council

  218 West Main Street Malone, NY 12953

• 

  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

• 

  TrafficSchoolToGo.com

  16133 Ventura Blvd Ph a Encino, CA 91436-2447

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against New York Safety council . com/fusion centrus...Offering NY IPIRP Streaming Video Course . This is regarding an issue I encountered while attempting to complete their New York IPIRP Streaming Video Course.I registered and paid for access to the course and successfully completed 3/4 of the course on the first day. However, I got one question wrong and it booted me to the main page saying I was locked out and have to re register which in assuming means repay and retake the entire course. There is no re register button or help or anything to even attempt restarting which I feel I shouldn't have to do because it was communicated you are allowed three wrong answers/security checks. This situation is completely unreasonable and unacceptable. You can't reach customer **********************. And I find this to be a Excessive Penalty: The system requires me to re-register and pay the full course fee again to regain access, despite already having paid for the course.This appears predatory and designed to exploit customers financially. I would like the the chance to just continue the course I have invested 6 hours and my money into.

  

  Business Response

  Date: 01/27/2025

  Good morning, ***** ****.

  Thank you for reaching out and sharing your concerns regarding your experience with the New York IPIRP Streaming Video Course. I sincerely apologize for the frustration and inconvenience youve encountered.

  After reviewing your account, I understand how upsetting it must be to invest significant time and effort into the course only to face a lockout due to a misunderstanding regarding the quiz attempts. Our intention is never to create unnecessary challenges for our customers, and I regret that this situation caused you distress.

  As a courtesy and to ensure you can successfully complete the course, we have unlocked your account and granted a one-time duplicate submission for the quiz you encountered difficulty with. You will now be able to continue from where you left off without needing to re-register or repay.

  If you experience any further issues or have additional questions, please dont hesitate to reach out to us directly. We value your feedback and are actively working to improve our processes to prevent situations like this from happening in the future.

  Thank you for your patience and for allowing us the opportunity to make this right. We wish you success in completing your course!

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the Easy Driver Improvement course by ******** **** clinic code 5170 for $30 as to avoid traffic ticket from court order. The course was provided through *********************************. The site glitched during my last module and then later caused my final exam to open/close immediately without me answering anything thus failing. The retry button has been useless despite being over the 24 retry requirement outlined by the course and dmv. Ive contacted numerous agents on the online chat over the last few days all of whom be unhelpful and denied refund. Ive been told ** hear back from their escalations team within 24 hrs without anything but being told to keep waiting. I asked for a number and was provided ************** which shows for this company in Florida despite it being a va class under a whole other company name. Numerous reviews for this and the fusion certus online are linked to people with similar issues and false promises made by agents. Id like a refund as I am not receiving what I paid for and this is a needed certifcate

  

  Business Response

  Date: 01/27/2025

  Good morning, ***** *****.

  We sincerely apologize for the inconvenience youve experienced with your ********************** Improvement course. After reviewing your concerns, it does appear there was a technical issue that caused the "Retry" option to malfunction and loop the error message. Additionally, I regret that no escalation ticket was submitted, which delayed follow-up on your case.

  To resolve this, I have processed a full refund for your purchase. The refund should reflect in your account within 3-5 business days. Please note, unfortunately the only thing that escalations could have done to resolve this would have been to reset the course, which would require restarting from the beginning, which we acknowledge as an inconvenience.

  Additionally, I understand your frustration with the confusion surrounding our company details.  To ease any confusion, we are based out of *******, Florida, however our company name was recently changed to reflect "Certus" instead of the later " American Safety Council, Inc", in addition our online course platform was also changed to reflect "Fusion" instead of the later " University". We are working out unforeseen complications with our new platform " fusion" and are diligently escalating and resolving issues that arise. I will be escalating this one, so be investigated and resolved. 

  Your case has also been escalated for further review to prevent similar experiences in the future. Should you have any further questions or need additional assistance, dont hesitate to contact us.

  Thank you for your patience, and I will ensure this situation is escalated for further investigation. If you have additional questions, feel free to reach out.

  Customer Answer

  Date: 01/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered service 4 hour course on friday 1-17 sat through 6 hours of the 4 hour course and the 37 times i tried to finish and the course decided to freeze, by lack of efficiency of websight. when ordered i was asked to put in my name and my info and my ticket id which was done.. at the end of this grueling 6 hours i finally got the service to work and lo and behold since my wife had done a course also ( a completely different course) it defaulted to her name with my info... obviously I cannot use said documentation because their web sight defaulted to a different name... and the clerk of court wants my name on it even tho its my dl number my dob etc etc .. so I make approximately $294.000 per year or 188 dollars per hour for my 30 hour week, I would like a refund for the extra two hours, spent doing test another 2 hours spent trying to rectify problem they created and of course my name changed correctly on documentation. I do have a few videos of test s******* up if they would like

  

  Business Response

  Date: 01/21/2025

  Good afternoon, ******* ******, 

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the confusion regarding the name on the certificate and the technical difficulties you encountered during the course. We have corrected the issue by updating the certificate to reflect your name accurately. The updated certificate is attached, and weve also reported the corrected information to the state to ensure everything is in order.

  While we do not have a way to refund based on time spent or lost, wed like to extend a courtesy refund of $10 as a gesture of goodwill for the inconvenience caused. If this is something you would like for us to do, please accept this offer. If you have further questions or need additional assistance, please dont hesitate to let us know.

  We deeply regret the inconvenience caused and appreciate your patience throughout this process. If you have further questions or need additional assistance, please dont hesitate to let us know. 

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the necessary Florida DATA course on 09/18/24. I paid money for a certificate of completion. *** will not give me my permit because this the American Safety Council failed to send them record of my course completion. Despite calling the helpline and being assured they will address the issue, the *** still has no record of my course completion in their system as of 01/13/25.

  

  Business Response

  Date: 01/14/2025

  Good afternoon, ***** *******.

  Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience caused.

  We have confirmed that the reporting for your Florida DATA course, completed on 09/18/24, has been successfully submitted to the **** Attached, you will find an updated certificate showing the certificate/reporting number for your records.

  Please allow the *** up to 48 hours to update their system. If the issue persists beyond this timeframe, please dont hesitate to contact us, and we will promptly follow up with the *** on your behalf.

  Again, we do apologize for this inconvenience and delay, this has caused you! 

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:01/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to reach customer ********************** for "The ********************** (powered by fusion) Online defensive driving Course in a timely manner via chat, email or by phone. The website locked me out of the system by the biometrics security system. I can't reach anyone in customer ********************** to rectify issues which have caused me not to start the program. They took my payment by credit card of $ ***** and I still cannot access the training courses. I was trying to contact the customer ********************** to get a refund and remove my account, but I was unable to contact them (1/1/25). The same think with the National Safety Council you were able to start the course, but they do not allow you to finish the course. They eventually refunded my money, but they did not remove my account or personal information from their system. Saturday, November 30, 2024 12:21 AM. Transaction ID: ***********. Reference Transaction ID: ***********

  

  Business Response

  Date: 01/06/2025

  Good morning,

  Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced with accessing the course and reaching our customer ********************** team.

  A full refund of $29.95 has been initiated and should arrive in your account within 3-5 business days. Unfortunately, our learning management system does not currently have the functionality to delete accounts.

  However, please rest assured that your personal information is secure and remains confidential in compliance with our data protection policies.

  We value your feedback and will continue working to improve our services. If you have any further concerns or questions, feel free to contact us.

  Thanks!

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/19/2024, I ordered online driver service for my son. Their online registration process locks out for 24 hours at a time. After the 2 lock out, it seem obvious to me that is company is employing scam like service processes. I was unable to get any support from the "live" chat. It seems like they have little interest in serving the customer. I have requested a refund. The further "policy" to not fully refund for their failure to deliver service is a further scam like policy.

  

  Business Response

  Date: 01/06/2025

  Good morning, 

  Thank you for sharing your concerns with us. We understand your frustration and apologize for any inconvenience caused.

  We would like to inform you that a full refund has already been initiated and should arrive in your account within 3-5 business days.

  Regarding the 24-hour lock, this is a mandatory regulation required by the state, and as a state-approved provider, we are contractually obligated to enforce this policy. We understand this may have caused frustration, but please know this measure is in place to ensure compliance with state guidelines.

  We assure you that our program is legitimate and approved by the state. You can verify our approval by visiting the states official government website, where we are listed as an authorized online provider.

  If you have any further questions or concerns, please dont hesitate to reach out. We appreciate your understanding and the opportunity to address this matter.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for and completed an online defensive driving course through American Safety Council on 09-25-24. Based on the information advertised by the company, this was a *** approved course and would allow me to receive an insurance savings. After multiple calls advising I never received my completion certificate, I finally received it on 11-22-24. The certificate does not have the required certificate number to provide to my insurance company for the discount. Ive called several times to ask for a new certificate with the official certificate number and was advised Id receive a callback and a new certificate and this issue has not been resolved. I am requesting a refund or the service I paid for which is an official completion certificate.

  

  Business Response

  Date: 12/12/2024

  Good morning, ******** *******.

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration youve experienced.

  Our records show that your completion certificate was sent out via 2nd-day expedited shipping as a courtesy to the confirmed address on file and was delivered on Friday, 11/22/24, at 1:46 PM. We understand your concern regarding the missing certificate number, which is unusual as the certificate number is automatically generated and should have been included.

  While we cannot provide a refund, we can offer the following resolutions:

  We can provide you with the certificate number directly, which you can share with your insurance company to have your policy prorated to apply the discount retroactively to the course completion date, 09/25/24.

  Alternatively, we can have a new completion certificate issued and sent to you via 2nd-day expedited shipping with the certificate number clearly listed.
  Please let us know your preferred option, and well be happy to assist further.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an online driving school that we paid $85.00 for. it has 24 chapters and my daughter has only been able to access the first four. She cannot advance and has been stuck due to bugs in their course for two weeks, and they have been contacted multiple times trying to get them to help us resolve this. I have requested each time that a help ticket be created, two of which happened this month in December. The *** today informed me there was only one help ticket created in November. They have done nothing to help us in 16 days. I requested to be refunded today so I can go to a different company for my daughter to do her driving school and they come back with it must be approved which could take several days if I am even approved for a refund. We did not get what we paid for. Their services were bug and glitch ridden as we tried on multiple devices and browsing windows such as Mac, ****** chrome and Firefox. Their ***resentatives for the company were unhelpful and I felt as though I was talking in circles every time I called them. Their only actions they wanted me to complete was log out, log in and to make sure my daughter wasn't going past her 4 hour time limit per day...we hadn't been able to do anything for 16 days!!!

  

  Business Response

  Date: 12/12/2024

  Good morning,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience youve experienced.

  After reviewing your account, we show that three support tickets were submitted regarding this issue. Each ticket has been resolved, with the most recent one addressed on December 11, 2024. Our records indicate that an email was sent to you on that date detailing the solution and confirming that your daughter can now log back into the course and continue.

  We understand how important it is to have a seamless experience, and we regret the difficulties youve encountered. If there are still any challenges accessing the course, please dont hesitate toreply to this message or contact our support team. We are here to ensure your daughter can complete her driving school successfully.

  Thank you for your patience and understanding.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be refunded for purchasing an online defensive driving course, totaling $32.95. ($24.95 for the course and $8.00 for the *** DMV Processing Fee.) The online course is set up for people get booted from the course and then prompted to pay another fee to re-register. It begins by asking approx ***** security questions and you submit biometric/voice recognition sample. If these are not completed in a brief time, you are booted from the course and have to pay to re-register. Within the course you have to login to answer a security question (this is normal) but then you are periodically quizzed on the ***** security questions. Missing a security question, which is what happened to me (I had already been securely logged on), or failing to answer on time, boots you from the course - and you are prompted to re-register and pay again. The course quizzes are also fast-paced. If you don't answer in a brief time, again, you are booted from the course and prompted to re-register and pay again. This is excessive! I found similar complaints from others on Reddit: 1. I tried using Fusion Certus for the Safety course to get an insurance reduction in **. I was tossed off the computer twice and they would not refund my purchase. 2. Absolutely they are like scam. I was resetting my password, not security questions and the screen shot to prove and of course it proves nothing. I remember all of my security questions. they constantly locked you out and you have to re-registered. It's B....****. How unsafe is that for taking the course? But then they tried to scam someone out of their money by lock them out for just fail one quiz?? Nonsense. i will ask my credit card to block them. 4. my moms account got locked out of her course because she missed the biometric verificationshe had to step away to take a phone call and didn't interact with the screen in time. 5. They tried to kick me out because i failed to answer 1 security question, i was in module 4!

  

  Business Response

  Date: 12/12/2024

  Good morning, Gretchen *******.

  Thank you for reaching out and sharing your feedback regarding your experience with our online defensive driving course. We understand your frustration, and wed like to provide some clarification.

  Our course is designed to adhere strictly to ******************************************* (*** DMV) standards and regulations. These standards require verifying student participation through security questions, biometric recognition, and time-sensitive quizzes. Unfortunately, as outlined in the course materials and on our website, failing a security question three times results in disqualification from the course. This is a necessary compliance measure to maintain the integrity of the course and meet state requirements.

  We understand this process can feel strict, and we apologize for any inconvenience caused. However, the security protocols and time limits are critical components of our state-approved course.

  Because these guidelines are mandated by the *** DMV, we are unable to issue a refund in cases of disqualification due to unmet participation criteria.

  If you have any further questions or need additional assistance, please dont hesitate to reach out.

• Initial Complaint

  Date:12/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against New York Safety council . com - Offering NY IPIRP Streaming Video Course regarding an issue I encountered while attempting to complete their New York IPIRP Streaming Video Course.On about a week ago, I registered and paid for access to the course and successfully completed approximately half of the course on the first day. However, when I returned to resume the course over a week later, I encountered an issue that prevented me from proceeding.Upon signing into the course, I was prompted to complete a security check to verify my identity. The first question asked was, "How many pets do you have?" I answered the question correctly to the best of my knowledge, but the system claimed my answer was incorrect. Despite this being my first login attempt since initially signing off, I was met with the following notification on the course dashboard:"Your number of security attempts has exceeded the amount allowed by agency regulators. To complete the course, agency regulations mandate you must re-register. Please visit the registration website to re-register by purchasing access and starting the course again."This situation is completely unreasonable and unacceptable for several reasons:Unfair Lockout: I attempted to log in only once, and I was unfairly locked out without any prior warnings or indications of remaining login attempts.Excessive Penalty: The system requires me to re-register and pay the full course fee again to regain access, despite already having paid for the course.Unclear Policies: If there is a limit on the number of security verification attempts over the entire course duration, this was not clearly communicated to me during registration.This practice appears predatory and designed to exploit customers financially. I would like the ******************** to investigate this company's policies and practices to ensure they comply with consumer protection regulations and ethical standards. Additionally, I am requesting:

  

  Business Response

  Date: 12/09/2024

  Good morning, 

  Thank you for bringing your concerns to our attention. I understand your frustration, and I sincerely apologize for the inconvenience you experienced with the New York IPIRP Streaming Video Course.

  Per New York state regulations, learners must correctly answer at least 3 security questions throughout the course to verify their identity. If these questions are not answered correctly, the course is locked, and re-registration is required to comply with state mandates. While these policies ensure the integrity of the program, I understand your concern about the login issue you encountered.

  As a gesture of goodwill and in recognition of the circumstances, we can provide a one-time courtesy unlock for this technical issue. This will allow you to resume your course without the need to re-register or pay an additional fee.

  Please let us know if there is anything else we can assist you with! 

  Thanks!