Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Safety Council, Inc. has 10 locations, listed below.

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• 

  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  American Safety Council, Inc.

  3428-1 Beach Blvd Jacksonville, FL 32207-3880

• 

  American Safety Council, Inc.

  815 B Camarillo Springs Road Camarillo, CA 93012

• 

  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

• 

  Traffic School To Go

  1955 Cleveland Avenue - Suite 201 Santa Rosa, CA 95401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have passed my course for my continuing education , the company has not reported to the **** in a timely manner and has stopped replying to my emails and has locked me out of my account. We used **************************. Seems like a scam, and if things are not resolved in a timely manner this will be send to the general attorneys office as there seems to be a pattern

  

  Business Response

  Date: 10/01/2024

  Good afternoon *** *****, 

  Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced.
  
  After reviewing your account, I can confirm that your course was successfully processed, and a completion certificate was provided via download in your account. The course was reported to the **** on the same day you completed it. However, please note that it may take the state board some time to update your file, as their processing time can vary depending on their current workload.
  
  If you would like to expedite the process, we recommend self-reporting the completion certificate to the ***** I have also uploaded the certificate to this BBB case for your convenience.
  
  If any of the information on the certificate is incorrect, please let us know, and we will update your records and resend the corrected information to the state.
  
  Thank you for your patience, and we are here to assist you with any further questions or concerns.

   

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is similar to what many others have already posted about this business. I purchased a defensive driving course. 5 hours into the course, they suddenly blocked me. Spoke to the customer ********************** who are offering to restart the course. They will not issue a refund. This is horrible.

  

  Business Response

  Date: 10/01/2024

  Good afternoon, Prashant Saraswat. 

  Thank you for bringing this to our attention, and I apologize for the frustration this situation has caused.
  
  After reviewing your course, I was able to successfully move on to the next page, and the quiz prompted as expected. I also answered one of the quiz questions correctly, which advanced the course to the next section. It appears there is no technical issue or course block at this time.
  
  However, if you still prefer a refund, we can certainly proceed with that. Please let us know how you would like to continue, and well be happy to assist you further.
  
  We sincerely apologize for the inconvenience and appreciate your understanding.

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22349356
  
  I am rejecting this response because:

   

  Hello,

  You see the course working because your support has probably reset the course back to module 1. I was on module 5 when this problem started occurring.
  
  Sincerely,
  
  ******** ********

  

  Business Response

  Date: 10/08/2024

  Good morning, ******** ********.

  Thank you for your follow-up. I want to clarify that upon reviewing your account, there are no indications or footprints showing that the course has been reset. The account reflects that you are currently 85% complete and actively progressing through the modules.

  We understand there was confusion regarding your progress, but based on our records, your course appears to be intact without any resets. At this time, were unsure what resolution you are seeking, as we previously offered you a refund, and we did not receive confirmation on whether you would like to proceed with that option. You have also continued to advance in the course.
  

  Please let us know how you'd like to proceed, and well do our best to accommodate your request.

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't even get access to what I paid for. The whole website is a scam the security question is broken and is not approving me even though I'm doing everything right.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a full driving record. I got only back to 2001. I've been driving since 1989. The info they sent me is the same as I can get online for free. I needed the full record. I explained this to them twice and they refuse to either refund or give me my full record.

  

  Business Response

  Date: 09/23/2024

  Good afternoon,

  Thank you for reaching out, and Im sorry for any confusion or frustration you've encountered with your driving record request. Unfortunately, we are unable to locate an account based on the information provided. Please provide your order details so we can assist further.

  To clarify, the driving records we provide come directly from the **** If any information is missing or incomplete, you would need to contact the *** directly for resolution. Additionally, please note that for security and privacy reasons, no electronic driving record available online will include personal information beyond what is typically provided. This is done to ensure safety and protect sensitive data.

  For more details on what is included in the electronic records, you can refer to the information on our website. We understand how important this is to you and would like to assist however we can.

  Please let us know if you need further assistance.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22316819
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 9/24/2024 9:16:49 PM
  

  The attachments I provided have the order number on them.  They should not offer a full driving record if it is only a partial.   They should offer only what they can get.  I got that same information for free online. I needed my full record. They are deceptive when saying I will get my full record then only giving a partial.  

  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 09/26/2024

  Good afternoon, ***** ********!

  Thank you for your email, and I apologize for any confusion or frustration youve experienced. I understand how important it is to receive the correct information.

  Upon reviewing your message, I did not initially see any attachments with your order details; however, I was able to locate your account. Regarding your concern about the driving record, please note that certain information is purposely excluded for security and safety reasons. This can be confirmed directly by the ***. Since our records come directly from the **** the information you received is exactly what they currently have on file.

  I cannot speak to the other online sources you may have used to obtain your driving record, but any certified and approved record directly sent from the *** will not contain personal information for privacy and security reasons

  Thank you for bringing this to our attention, and if you have any further questions or need additional assistance, please feel free to reach out.

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22316819
  
  I am rejecting this response because: I feel scammed out of my money because  of them saying I would get my full report and only receiving a partial.  This is not all the dmv has or they would not say a person can only elect driving school a certain amount of times per lifetime. They would say certain amount back to certain year.  Now I'm out 35 dollars and do not have the information I needed and that was stated.  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed my daughter up for online learners permit course and Traffic Law and ************************* (*****) Course. She completed both. We head to the *** and they cannot pull up her "completion" of the ***** course because it was not transmitted to them. The learners permit was. So... we cannot get learners permit without proof of completion for the *****. They are having "transmitting" issues and TWICE have asked us to be patient and give them 72 hours. So six days have gone by and we are still waiting. They offer no "offline" method to prove to the *** completion of the course nor would they let me speak to a supervisor - "they were in queue and unavailable".

  

  Business Response

  Date: 09/23/2024

  Hello *** ******,

  Thank you for contacting us, and I sincerely apologize for the inconvenience you and your daughter have faced with the ***** course transmission to the **** I understand how frustrating this must be, especially with the delay at the ****

  Currently, we are experiencing issues with the reporting process, and we are in contact with the *** to resolve the situation and restore proper functionality as soon as possible. In some cases, we are able to manually report course completions, but unfortunately, we were unable to locate your daughter's account based on the information provided.

  Could you please provide the following details to help us locate the account and expedite the process?

  Order ID Number: This can be found in your order receipt or confirmation email.
  Registered Email Address: The email address used when signing up.
  Username: If you remember the username associated with the account.

  Once we have this information, we will do our best to report the completion manually and keep you updated on the progress. We truly appreciate your patience as we work through these technical issues.

  Thank you again for your understanding.

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Consumer

  Most Recent Message

  Date Sent: 9/24/2024 1:43:29 PM
  After another unsuccessful trip to the *** Monday morning and many hours on the phone, we finally spoke with someone who confirmed they were just uploading.  Can't change how awful this customer experience was, I understand "stuff happens" but being told twice (separately and apart) it would be another 72 hours and multiple visits to the *** - PLUS the one course was submitted to the ***... left a really bad taste in our mouth.

  
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 5 hour course back in May this year, I was under the impression then that I would have to repay for the course, but when I contacted them I told them that I think I had purchased the Premier Pass which allows multiple resets. The person I spoke with Confirmed I had purchased the premier Pass, and when I asked how many times I was able to restart the course, they told me I could do it as many times as I wanted since I purchased said Pass, the rest my class, and I started over again. I was unable to complete it within a months time, so when I went to restart the course today, I was told that I never purchased the premier pass, and the people I spoke to were saying that I had to repurchase the entire course. Normally, that wouldn't be an issue, but I was told before that I had the pass, and could do it as many times as I needed, but it turns out I was lied to and that I didn't purchase the pass, even though they confirmed I did.I'm just very frustrated because had I known that I had a limited time, I wouldn't have taken my time with it. I feel like I was scammed, especially since now when I contact them, I get randomly disconnected in the chats when we are trying to figure it out. I cannot afford to spend another 74 on this course..

  

  Business Response

  Date: 09/23/2024

  Hello **** *********, 

  Thank you for reaching out, and we sincerely apologize for the confusion and frustration you've experienced regarding your course and the Premier Pass.

  After reviewing your account, I do not see a Premier Pass purchase on record. However, I see that along with your New York 5-Hour Online Pre-Licensing Course, you purchased the Vehicle Maintenance Course and the study guide. I have also sent you an order confirmation email with the details of your purchase for reference.

  Regarding the Premier Pass, Id like to clarify that it would have allowed you to retake the course for free, which we have already processed for you. However, the time expiration of 30 days to complete the course is a state regulation, so the Premier Pass would not have extended that timeframe. I understand this may not have been clear in previous communications, and I apologize for any miscommunication you encountered.

  As of now, the course has been reissued to your account, and you should be able to continue where you left off. Please don't hesitate to reach out if you experience any further difficulties, and we will do our best to assist you promptly.

  Thank you for your patience and understanding.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22310774
  
  I am rejecting this response because:

  I understand that I do not have a premier pass as of now, But I was told by a representative at your company that I did purchase one when I asked if I did, and when I asked how many chances I had to re-take the test if I did not succeed at finishing it within the 30 days, they asid that I could re-take the course as many times as I needed to.
  
  I apologize that Ididn't check my Order confirmation when dealing with the tech support before, but when they told me "Yes you do have the premier pass" I thought that was enough and didn't need to check my reciept. I also understand that you are not bound to any obligation here as it was partially my fault, but the thing that frustrates me is that someone confirmed I had it when I didn't which means they lied to me, and now I feel as if it was done on purpose in a scam type way so that I would not rush to take the course and would have to re-purchase the course again. 
  
  I also logged into my account and it says that it is still locked, when you said that the course has been re-issued, what do you mean? Do I need to contact someone to re-activate/unlock it?

  Is it not possible to purchase the Premier pass and add it to this account? I really just cannot afford to spend another 70 dollars on this course, and now i'm worried after reading a lot of other reviews, that people are getting locked out because of biometric issues. I would really feel more comfortable if I could purchase the Premier pass and add it on to this account.

  Thank you for responding so quicky, I only rejected this because I am looking for more information and honestly hoping I can still purchase the pass.
  
  Sincerely,
  
  **** *********

  

  Business Response

  Date: 09/26/2024

  Good afternoon, **** *********.

  Thank you for your response, and I appreciate the opportunity to clarify further.

  I apologize again for the confusion and the misinformation you received earlier. While we cannot add the Premier Pass to an already established account, we can offer a course re-issue, which essentially provides the same benefit as the Premier Pass. Ive gone ahead and re-issued the course for you, giving you a fresh 30 days to complete it. Your new expiration date is 10/26/2024.

  I understand the frustration this situation has caused, and I want to assure you that weve addressed the misinformation internally to prevent this from happening again.

  Please feel free to log in and resume the course at your convenience. If you encounter any issues or have further questions, dont hesitate to reach out.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Son completed his Parent Taught Drivers Education course and was sent the incorrect form needed to submit to DPS. When I contacted the business, they emailed me the same (wrong) form. When I called to inform them about the mistake, I was told he had to finish his courses despite the account showing as completed. He re-did the course up to near the end and suddenly, he was unable to log in. We were told he had to re-do everything all over again. He has taken this course twice and now we are told the only resolution would be for him to re-register and do the course all over again. This is incredibly time consuming, and has taken so much wasted time and energy and we are back at square one. This seems to be common with this business and they need to be held accountable for the lack of integrity, communication, and overall incompetence.

  

  Business Response

  Date: 09/23/2024

  Good morning, 

  Thank you for reaching out, and we sincerely apologize for the frustration you and your son have experienced with the Parent Taught Drivers Education course. We understand how time-consuming and stressful this situation has been, and we want to ensure that we resolve this as quickly as possible.

  Unfortunately, we are unable to locate your son's course in our system based on the information provided. To assist you further and address the issue promptly, we kindly request the following details:

  Order ID Number: This can be found in your order receipt or confirmation email.
  Registered Email Address: The email address used when signing up for the account.
  Username: If you remember the username associated with the account, please include that as well.

  Once we have this information, we will investigate the issue immediately and work toward a resolution. We apologize again for the inconvenience, and we truly appreciate your patience as we work to make this right.

  Please let us know if you need any additional assistance in the meantime.

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22306033
  I have spoken to customer ********************** about this today and was offered a voucher to retake the course a THIRD time. There is no guarantee that the same issue that happened twice will not happen again with the site loading errors. This is an unacceptable resolution. I would like a refund, not the same terrible experience to happen again. 

   I can provide the requested information:

  order number: 26693964

  email: ***********************************

  username: JJdeering84
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 09/26/2024

  Good afternoon, ******* *******!

  Thank you for bringing this matter to our attention, and I sincerely apologize for the frustration and confusion you and your son have faced.

  Upon further review of the account, it seems that the course was prematurely finalized on our end, which is why it was showing as completed. While the behind-the-wheel logs were completed, the required in-course hours needed for the license were not properly tracked. We take full responsibility for this error, and I deeply apologize for the inconvenience and wasted time this has caused.

  Given that the improper finalization was a mistake on our part, we will approve a full refund as requested. We fully understand your hesitation about restarting the course, and I can assure you that this premature finalization was a one-time accident and will not be repeated.

  If there is anything else we can do to assist you, please do not hesitate to reach out. Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

  Thanks!

• Initial Complaint

  Date:09/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed and online order (2 orders) for a defensive driving course but the website is not responsive. Cannot get any technical support via phone calls or emails or text chat. I Cannot get past the security phrase. My husband has been watching the same video for 2 days to no avail, dont know if its working towards the 6 hours or just stuck in repeat. YOU CANNOT GET ANY SUPPORT THERE IS NO ONE TO SPEAK TO NO ONE TO CONTACT THIS COMPANY IS A FRAUD!!!

  Customer Answer

  Date: 09/14/2024

  I was able to resolve this issue with the company and no longer require bbb assistance. Thank you

  

  Business Response

  Date: 09/15/2024

  Good afternoon,

  We sincerely apologize for the inconvenience you've experienced with your defensive driving course. We understand how frustrating this situation must be, and we're here to help resolve it as quickly as possible.
  
  Our phone support is available Monday to Friday from 9 AM to 5 PM EST, and our chat support is available daily from 8 AM to 10 PM EST. Please reach out to us during these hours, and we'll do our best to assist you promptly.
  
  Regarding the issue with the course video and the security phrase, we will need to gather some of your husband's information and locate an account. Please email our escalations team directly at ************************** so we can locate his account and assist further!
  
  Thank you for your patience, and we look forward to resolving this matter for you soon.

  Customer Answer

  Date: 09/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Tat *******

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed my 5 Hour New York Pre Licensing Course on July 2nd, 2024, and my completed certificate is still not posted to my DMV record.

  

  Business Response

  Date: 09/15/2024

  Good afternoon, 

  Thank you for reaching out. We understand your concern regarding the status of your 5-Hour New York Pre-Licensing Course certificate. Please note that this course is used solely for the purpose of upgrading your permit (Class D) license to a full driver's license. It is not added to your driving record.
  
  Once you complete the course, we report it directly to the **** allowing you to proceed with the next steps to obtain your driver's license. You will not see this course listed on your DMV driving record. If you have any further questions or need assistance with the next steps, please don't hesitate to contact us.

  Thanks!

• Initial Complaint

  Date:09/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid and signed up for a defensive driving course with a subsidiary of this company, ******** Safety Council, as to lower my car insurance premium. I paid $27.95. The course, which is online and had many security questions that had to be answered throughout, was going relatively smoothly, and I was 3/4 of the way through the program, when a box popped up on my screen saying I was out of security attempts. The thing is, I didn't answer any of the security questions wrong. When I reached out to customer **********************, they said I could restart without paying again, which is what I did. I restarted the program, only to get the very same point as last time, and have the program glitch out on me. I think because I didn't close the window in my browser, the program gets confused and thinks the user answered security questions incorrectly. When I notified customer **********************, they continued to say that I have to start over, and there's nothing they could do to rectify the situation. There is no warning or announcement on the website or in the program that indicates you have to close the window or logout completely to avoid this bug, so I asked for a refund. When I did, they ignored me and continued to say their refund policy doesn't allow for answering security questions incorrectly - except I didn't answer anything incorrectly. And they basically make it impossible to prove it. This has been a big waste of my time, much less my money. Turns out I'm not the only one who's had this experience - please take a look at these reviews: ******************************************************************************************. Thank you for your time, I hope to receive my money back and hopefully have this company shut down.

  

  Business Response

  Date: 09/11/2024

  Good morning, 

  Thank you for sharing your experience, and Im sorry to hear about the difficulties you faced with the course.

  Our online course is designed to allow you the flexibility to log in and out as needed, provided that you complete the course within 30 days of registration. We recommend logging out completely at the end of each session to avoid any confusion with the security verification questions. If you leave the session open, the system may mistakenly think youre still active, leading to issues with security questions and potential course errors. This practice is quite common in online platforms to ensure the security of the course and user data.

  We appreciate your patience and understanding as we work within the guidelines set by the state. Since you have experienced repeated issues, and in recognition of the inconvenience caused, we will provide a refund as a one-time courtesy. This is not our standard policy but reflects our commitment to resolving issues where possible.

  Your feedback is valuable to us, and well use it to improve our processes and user experience. If you have any further questions or need additional assistance, please contact our customer ********************** team.

  Thank you for bringing this to our attention.

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me because they refunded me.
  
  Sincerely,
  
  ***********************