Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Safety Council, Inc. has 10 locations, listed below.

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  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  New York Safety Council

  218 W Main St Malone, NY 12953-9500

• 

  American Safety Council, Inc.

  216-03 46th Ave, New York, NY 11361

• 

  New York Safety Council

  218 West Main Street Malone, NY 12953

• 

  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was locked out of my account after giving the correct response to a "verification" question. I contacted the seller but did not receive a response and am still locked out. The *** says that after being locked out, I will no longer be able to access the defensive driving course that I purchased and that I will have to pay full price for another course. This is outrageous. I was almost finished with the course and then they lock me out for no reason.

  

  Business Response

  Date: 11/26/2024

  Good afternoon, ***** ****!

  Thank you for reaching out to us, and we apologize for the frustration this situation has caused. We understand how important it is to complete your defensive driving course, especially after putting in time and effort, and we are sorry for the inconvenience you've experienced.

  As per the regulations set by the state of ********, any student who answers three security questions incorrectly will be locked out of their account. This is a state-mandated requirement that we must comply with in order to maintain the security and integrity of our course platform. Unfortunately, we are unable to unlock your account at this time due to these strict guidelines.

  However, we would like to offer you a promotional code that will allow you to re-register for the course at no additional cost. This will give you the opportunity to complete your course without paying full price again.

  Once again, we sincerely apologize for the inconvenience, and we appreciate your understanding as we remain compliant with state requirements. If you would like to proceed with re-registering using the promotional code, please let us know, and we will be happy to assist you further.
  Best regards,

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22605652
  
  I am rejecting this response because:

  I did not answer the security questions incorrectly. I personally answered the security questions as I originally did. I have a picture of all of my responses. The company's system registered correct responses as incorrect.

  This is either;

  a) a glitch in their software

  b) a predatory, purposeful issue that they designed to cause people to pay them again.

  I'd like to think that the issue is option a, and that their software is flawed, but from reading other reviews, it seems doubtful.

  I am not satisfied with the response because it wrongly identifies me as making a mistake, which is simply not true. I have taken many defensive driving courses in the past and have never had an issue before.

  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 12/04/2024

  Good morning ***** ****, 

  Thank you for your message. I understand your concerns regarding the security questions. Our system relies on the answers initially set up at the start of the course. Per New York state requirements, students must correctly answer at least 70% of their security questions to pass. Unfortunately, being locked out indicates that three attempts to answer correctly did not match the original responses.

  If you have proof that the system incorrectly locked you out, then I would be more than happy to review those and provide a onetime courtesy unlock for technical issues, however the course is designed to lock after failing 3 security questions, if they do not match what was initially entered while setting them up!

  Thanks!

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22605652
  
  I am rejecting this response because:
  

  The response from the American Safety Council puts the onus on me to provide proof that their system had an error, even though many others have experienced the same.

  As I had not expected to have my money and course stolen from me, I do not have video recordings of me answering the questions.

  What I do have is a screenshot of all the correct responses to the questions, which I kept in front of me while taking the course over multiple days.

  I can provide all the answers to the security question, but they may not be sufficient depending on what the flaw in their programming is.

  I have located others who have had similar experiences with the American Safety Council and we are attempting to video record the issue in progress so that we can take stronger action.

  Sincerely,
  
  ***** ****

  Customer Answer

  Date: 12/05/2024

  If the business replies to my last response, will I be notified? 

  Thanks for all the help. You are great consumer arbiters and advocates.

• Initial Complaint

  Date:11/21/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi ASC,I am writing to ensure that this BBB is reviewed.

  

  Business Response

  Date: 11/25/2024

  Received the test BBB complaint. 

• Initial Complaint

  Date:11/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon talking to ****, it only takes up to 72 hours to verify that you completed your continued education for cosmetology. Certus are dragging their feet and telling people it takes up to 30 days which is incorrect upon reaching out to them a second time because my license was about to expire. I was told that there was technical difficulties with the Florida cosmetology and to fax them. I should not have had to fax anyone. There is no reason why I should not have an updated license right now. My submission was October 9, 2024. It is October 31, 2024 and I am without an updated license having to print a stupid certificate just to keep my license up-to-date at work. This is unacceptable.

  

  Business Response

  Date: 11/06/2024

  Good morning, 

  Thank you for reaching out and sharing your experience. We apologize for the inconvenience this has caused. Typically, **** updates records within 72 hours of receiving the completion information. We report course completions to DBPR by the next business day, but the 30-day window DBPR provides, allows them additional time in case of processing backlogs, which we cannot control.
  

  Recently, there was a widespread technical issue on DBPR's end that disrupted their electronic reporting system. As a workaround, they requested fax submissions so they could manually input completions. We understand this is frustrating, but we encourage you to contact **** directly for further assistance regarding the reporting delays.

  Thank you for your understanding.

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went through the 5hour driving course for a while, got to module 6 and all of a sudden the next page was blank I tried using 3 different browsers on 2 different machines and got similar symptoms - course was stuck Help pages are useless and say to use different browsers or clear cache - as a workaround to them having one of the worse systems Ive experienced in the recent years Eventually I had 3 mistakes on the login promo because I logged in so many times and i failed some of the questions - got locked out of the course The 24/7 support that they claim to have is not available on Friday 10pm, clearly as 24/7 support should be I emailed them as course is blocked and says I have to re purchase another course ! Haha!

  

  Business Response

  Date: 11/04/2024

  Good afternoon, Gal *****!

  Thank you for reaching out and sharing your experience. I apologize for the frustration you encountered. I reviewed your account, and I can confirm that your course is currently accessible and loading as expected. If you still experience any issues, we would be glad to provide additional support to ensure you can proceed smoothly. If you would like to escalate this issue further, please contact our escalations team directly at ************************************, with a brief summary of what you would like as a result of these issues, as it seems that the course is running as it should. At this point, no troubleshooting options on our end can be done, however we would be happy to see if we can help troubleshoot through your end if you are continuing to get this issue. If all you would like is a refund, please email us at the email provided prior and we can start that process. 

  For future reference, our support hours are Monday to Friday, with phone support available from 9 AM to 5 PM and chat support from 8 AM to 10 PM. Email responses typically follow within ***** business hours due to high inquiry volumes. Thank you for your patience, and please let us know if theres anything further, we can do to assist.

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Consumer

  Most Recent Message

  Date Sent: 11/2/2024 8:11:50 AM
  

  They responded and unblocked my account

  im pretty happy with the resolution, but their website is still awful and outdated

  
  Sincerely,
  
  Gal *****

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the ******* alcohol certification course for the state of ******** from this company on 7/4/24, and subsequently completed my course. I was sent a temporary basset card that would allow me to work at my job, and was told a permanent card would be sent to me within 10 days. It has been 3+ months, and the state has no record of my name in their database, and this company has continued to blame the state for this citing they submitted my results to them. They keep saying they are submitting re-request forms to the state and refused to refund me. I believe they are a scam.

  

  Business Response

  Date: 10/22/2024

  Good morning, *** ******!

  We sincerely apologize for the frustration and inconvenience you've experienced with your BASSET certification process. We understand the importance of receiving your permanent BASSET card in a timely manner, and we take your concerns very seriously.
  
  We would like to clarify that we have submitted your course completion details to the state as required, and have followed up multiple times to ensure your certification is processed. However, it appears there may have been discrepancies regarding the name submitted for your certification. Our records show variations in the name used: **** ***** and ******, which could be causing delays in the states verification process.
  
  To resolve this as quickly as possible, we kindly ask that you confirm the exact name you used when registering for the course and on any forms submitted to the state. This will allow us to ensure that the correct information is being provided to the state's database for processing your permanent card.
  
  Rest assured, we are committed to resolving this matter and will continue to follow up with the state on your behalf. We appreciate your patience and understanding as we work towards a solution.

   

  Thanks! 

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22452151
  
  I am rejecting this response because:

  That is an unacceptable reason, and the first I am hearing of this over the course of the last three months. Its yet another excuse, and they have the ability to see what name I used to register the course with. Whatever name was generated on my temporary fake card is what I used. Please issue me a refund for this terrible scam service as I have coworkers who took their certifications with other companies at the same time that are in the **** database. 

  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 10/22/2024

  Good morning, 

  We are simply asking for confirmation for the corrected name to re-report the completion to the state, since they are not receiving it. We will not be able to provide a refund for the course, as it has already been completed. If you are okay if the name "*** ******", we will continue our re-reporting process. These are not excuses, as they are just the updates that we are receiving. The state would be the ones to provide you the physical cards, so all we can do is re-report your completion, again. 

  Thanks!

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22452151
  
  I am rejecting this response because:

  I heard the re-reporting process excuse in August when my name still wasnt in the database, and I am still hearing it now. There is no name discrepancy because I have used *** on every form, and if there was an error its on your companys part transmitting it incorrectly. That alone should warrant a refund as my job depends on having up to date licensure. Businesses ALWAYS have the ability to refund a purchase, and make a customer whole when they are dissatisfied with a product or service, and this is no exception given how long this has taken. I provided examples of coworkers using different services at the same time and me, and their names are in the database.  You just saying we will continue reporting to the state is kicking the can down the road, and further proving that you are a scam business. I will be exploring legal options to sue for lost wages as a result of my lapse in licensure, as well as filing reports with the *** and CFPB for such terrible business practices. 

  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:10/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not see what I got correct or incorrect on my first quiz and attempted it 3 times to only get locked out. Id understand the lock out if you could see your results for the quiz but you have no idea whats going on. I waited for a chat response to pop up but the screen just kept refreshing and refreshing. Can I atleast get a second course attempt where I can actually see quiz results?

  

  Business Response

  Date: 10/16/2024

  Good afternoon, **** *****!

  Thank you for reaching out and bringing this to our attention. Im sorry to hear about the difficulty youve experienced with the quiz and the frustration caused by the inability to see your results. We completely understand how important it is to have visibility on your quiz performance to track your progress.

  Due to the limited availability of the course features, we are currently unable to provide a review of the quiz questions. We recognize that this can make it challenging to assess your progress, and we apologize for the inconvenience. Additionally, please note that the three quiz attempts are a state-mandated requirement. Unfortunately, missing all three attempts does result in a course failure, as this is part of the compliance regulations we must follow.
  

  Unfortunately, we were unable to locate an account under your information. Could you kindly provide either your username or the order ID number from your registration email? This will help us resolve the issue more quickly and ensure you receive the assistance you need.

  Once we have this information, we will do our best to resolve the situation promptly.

  Thank you for your patience, and we look forward to helping you!

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the 6 hour driving safety course when the website became unresponsive and froze when it was time to continue. I waited for a long time for the website to load up again but it timed out and I was required to answer security questions. When choosing answers I usually click on each to read, and upon choosing the correct answer and submitting, the website showed said it was the wrong answer! The website rolled my answer back because it was so slow! Now it says I have to pay again for this course. I request a full refund from the American Safety Council as they need to fix their website.

  

  Business Response

  Date: 10/14/2024

  Good morning, ****** *****!

  Thank you for reaching out and sharing your experience with the 6-hour driving safety course. We sincerely apologize for the frustration caused by the websites performance issues and any inconvenience you faced.
  
  It's important to note that while our course is designed to align with state standards, failing the security questions three times unfortunately leads to disqualification from the course. This information is readily available within the course materials as a reminder and is also accessible on our course website, ensuring that prospective students are well-informed about the prerequisites before registering.
  
  As an approved course provider, our commitment is to adhere to state regulations for course providers. One of these regulatory requirements involves verifying student participation, and when students do not meet these criteria, we are obligated to exclude them from the course. This is a key component of our compliance with state standards and regulations.
  
  We do see that you have since re-registered and completed the course using your second account. Given the circumstances, if you have any further questions or concerns regarding your original registration, please feel free to reach out to us.
  
  Thank you for your understanding.

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 10, 2024 we purchased the Learner's Permit Exam for $24.95 from *******************. We completed each step as requested, and before even clicking the button to "Continue to Assessment" the test "failed" my daughter. We needed to re-register with a new user name, and pay the $24.95 again, in order to my daughter to have her second attempt at the exam. This time, when she clicked on the "Continue to Assessment" button, an error message immediately popped up stating "Test request was already assigned to test station" and we needed to contact Customer Support. I did reach out via their live chat option after both attempts. The first time, I was given pre-typed responses that did not apply to our situation and told to try again with the second username we had created. After the second attempt, when I reached out via the live chat again, I was disconnected from the chat by the representative who cited technical difficulties. When I went digging online to find another way to contact the company to voice my complaints, I began seeing all of the negative reviews, situations just like mine.

  

  Business Response

  Date: 10/14/2024

  Good morning, Melissa Balbir!

  Thank you for reaching out and sharing your experience with us. We apologize for the difficulties you’ve faced with the Learner’s Permit Exam process and the frustration it has caused. We take your feedback seriously and would like to assist you further.
  
  Regarding the reporting of the permit exam, it’s important to note that the exam is conducted directly through the DMV’s system, and as such, there are no emailed completion certificates or reports issued by our platform. Once the exam is successfully completed and passed, the results are automatically uploaded to the DMV database. Our role is to provide the platform for hosting the permit exam.
  
  These changes to the process are relatively new, and we are still working through unforeseen issues with the system. Since the exam is managed through the DMV portal, we have limited ability to make changes or view the exam’s status, whether completed or failed. However, we are actively collaborating with the DMV to improve the process, even though progress has been slower than anticipated.
  
  To better assist you, could you please provide the account information associated with the permit exam, such as the registered email or username? Once we locate the account, I will be able to investigate further and explore options to address this issue, including any necessary corrections or potential refunds.
  
  We appreciate your patience and understanding as we work through this matter, and we are committed to resolving it to the best of our ability.
  
  Thank you for your cooperation.

  Customer Answer

  Date: 10/17/2024

  Hello,

  Thank you for your prompt attention to this matter. I have also been in communication with your local office and have already received a refund for the two unattempted sessions. Since you are actively collaborating with the FL DMV, if you are able to find out if these attempts have negatively impacted my daughter - i.e. she is showing two failed attempts - I would greatly appreciate you working with them to clear her record so she still have three attempts to actually take the learner's permit exam. The two online order numbers are: 31330239 and 31330366.

  Thank you.

   

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22407744, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Melissa Balbir

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/24 I was signing up for a defensive driving course required by *** to receive a discount on auto insurance. I have been taking this class every three years since 2014. I received a post card in the mail reminding me that it was time to renew so I entered the website that was on the card and figured it was legit. I put my information in and added my credit card, course price is always $24.95 or less. Once I completed and submitted my info I was shown an online purchase of $24.95 with an additional charge of $8 but never received an email confirmation showing I purchased the course(*******). I tried to call the number on the card several times and it just kept telling me that I have a chance to win a free gift card, there was no option to speak to a representative. I called my bank that night and requested a stop payment but the money was already withdrawn. When I started this process to add the complaint I was told even the address was invalid that was on my bank statement that I entered. The next day I found a number online and left a message which told me someone would get back to me in 24 hours. I never did hear back from anyone. I was able to find a contact form and submit a refund. That afternoon I did receive an email from *** who said I made 2 purchases. On 10/3/24 I researched a little more and found the correct business, American Safety Council at ************ and was charged a discounted fee of $19.95. So not knowing that this company is associated with the correct class I was told that I need to finish my registration on the class I signed up for. I did finish my registration on the correct class course and then requested they give me a refund for the class that was not legit. They are now refusing to give me a full refund and charge me $5. I would like my full refund since everything about the first class appears to be a scam and over charges for no reason.

  

  Business Response

  Date: 10/09/2024

  Good morning, Maribeth Kraft.

  Thank you for contacting us and sharing the details of your experience. I sincerely apologize for the confusion and frustration you’ve encountered regarding your defensive driving course purchase.

  
  After reviewing your account, I can confirm that a refund has already been processed. However, it appears there was a $5 non-refundable processing fee, which is part of our policy for cancellations. We understand your concerns regarding the legitimacy of the first class you signed up for, and we’re sorry for any distress this caused.
  
  We take issues like this seriously, and it’s important that you were able to identify and register for the correct course with American Safety Council. If you believe the original transaction was fraudulent, we recommend following up with your bank for further support in disputing the charge.
  
  If you have any further questions or need additional assistance, please don't hesitate to reach out.

  Customer Answer

  Date: 10/09/2024

   
  
  Complaint: 22384019
  
  
  
  I am rejecting this response because: the post card received is a scam, charged more than advertised and phone number was a scam. I think they need to review the mailer sent to people. Full refund for first transaction without a penalty should be honored since the mailer is a complete scam.
  
  
  
  Sincerely,
  
  
  
  Maribeth Kraft

  

  Business Response

  Date: 10/16/2024

  Good afternoon, 

   

  We understand your concerns. The $8.00 fee is a state processing fee which is not part of the course fee. What we advertised in your post card was the course fee of $24.95. We do apologize for this misunderstanding. The registration does explain the fee before you agree to submit your registration and is not "hidden" within the course fee. At this time the entire course fee of $32.95 has been refunded. 

   

  Please let us know if there was anything else we can assist you with! 

  Customer Answer

  Date: 10/16/2024

   
  
  Complaint: 22384019
  
  
  
  I am rejecting this response because: I have not ever paid an additional fee and have been taking the course since 2014. I have no complaints with the American Safety Council, it is Certus that is not offering correct info through the mailer. Bogus phone number and adding additional charges taking advantage of consumers. I found a legitimate site and was offered $5 off and no other extra fees and paid a total of $19.99. Please look into Certus, even the address in my original complaint could not be found.

  
  
  Sincerely,
  
  
  
  Maribeth Kraft

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online transaction for a safe driving course through American Safety council. I paid ***** for the course and expediated delivery. I was then directed to make an account on "Fusion a ******************** Solution" website. I made an account and was able to login at first but not find my safe driving course. When I logged out and tried to log back in it continually tells me that I am still logged in and I was unable to login using my credentials. I reached out to the Certus technology and never heard anything back. I would like a refund and for my personal information to be removed from their database.

  

  Business Response

  Date: 10/09/2024

  Good morning, 

  Thank you for reaching out, and I apologize for the frustration youve experienced with accessing your safe driving course. We understand how concerning it can be when technical issues prevent you from logging in and accessing your course.

  I want to assure you that a refund of $45.90 has already been processed, and were sorry for the inconvenience this may have caused. Regarding your request to have your personal information removed from the Certus database, we have forwarded your request to the appropriate team, and they will take the necessary actions to ensure your data is handled according to privacy regulations.

  If you have any further concerns or questions, please dont hesitate to reach out. We appreciate your understanding and patience.

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****