Reviews

This profile includes reviews for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marriott Vacations Worldwide

  P O Box 690549 Orlando, FL 32821

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  Marriott Vacations Worldwide

  500 East Fairway lane Galloway, NJ 08205

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  Marriott Vacations Worldwide

  33 W 37th St New York, NY 10018-6201

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  Marriott Vacations Worldwide

  101 S Atlantic Blvd Fort Lauderdale, FL 33316-1559

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  Marriott Vacations Worldwide

  4101 NW 87 Ave. Miami, FL 33178

Review Details

• Review fromAndrew G

  Date: 12/08/2023

  1 star

  Andrew G

  Date: 12/08/2023

  Ive never been treated like this at any sales presentation or any normal situation in general and I am amazed they expected me to buy a timeshare from them after all this. At this point I am going to be telling everyone I know to stay away from this place at all costs. The sales practices are borderline abusive and are equivalent to what I have seen in abusive relationships involving sociopathic and inhuman behavior. They WILL guilt trip you and make you feel like less of a person. Don't let them do that to you.

  Marriott Vacations Worldwide

  Date: 12/27/2023

  Thank you for sharing your feedback, and I genuinely apologize for the negative experience you encountered during our sales presentation. Your concerns are taken seriously, and I assure you that this is not the standard of service we aim to provide. It is certainly not our intention to make anyone feel less valued or engage in any form of coercive behavior. We would like to address your concerns promptly. If you are open to it, please contact out Customer Advocacy department at 800-860-9384.

• Review fromDARRELL B

  Date: 12/05/2023

  1 star

  DARRELL B

  Date: 12/05/2023

  We initially agreed to buy 1000 points for $17,000.00. This what we were told by the sales agent. We were told to sign the documents which we did. No one was present when we signed the documents. We got some documents in the mail that I didn't pay full attention to. Then I got a bill in the mail from Marriott for $6,000.00 on 10/20/2023 when I was told the initial bill would be around $200.00.
  We looked more closely at the statements we received and realize the price of the points had increased to around $21,390.00 for some additional points. We believe this was a bait and switch tactic. We contacted the sales agent and told him we no longer wanted the product. He refused to cancel the contract. He states " I could have reduce it to the original 1000 points but it was adjusted by you in the closer when he came in before you signed the documents". No one came in to tell us the price has been increased before we signed the documents. No one after we signed the documents came in to tell us that the price has changed. Why would the "closer" come in and change the price anyway? Then the sales agent then writes " do you want them to try to rewrite this for the $17,000.00? "
  We would like to know who is the person who changed the price of the product.
  Now the sales agent states that we had ten days to cancel the contract after we signed the contract. We signed the contract on 9/26/23. On 10/13/23 we received the letter in the mail that the price of the product had gone up to $21,390 with an interest rate of 16.288% final cost $37,238. There is no way we could have met that ten day dead line. The sales agent should have told us before we signed the contract or after we signed the contract that the price of the product had increased. He or one of his associates should of told us the reason for the increase in the product before we left the building. No one told us we had 10 days to make up our minds
  to cancel the documents. Does not explain thingwell

  Marriott Vacations Worldwide

  Date: 12/06/2023

  I sincerely apologize for the concerns you've encountered with your recent purchase. It's crucial to recognize that a club points purchase constitutes a real estate transaction, and, as such, we are obligated to include all relevant purchase details within the associated documents. These purchase documents encompass multiple pages, requiring owners to carefully review and acknowledge specific details, including the number of points, price point, interest rate, and the 10-day rescission period. The 10-day rescission period is a crucial window during which owners should thoroughly examine these documents to ensure alignment with the terms presented at the point of purchase.

• Review fromLeslie R

  Date: 12/01/2023

  1 star

  Leslie R

  Date: 12/01/2023

  At the time of signing a contract with Marriott, my wife and I were 86 & 90 years old, and it is evident that their staff coerced us because of our age. Our sales advisor, Ryan ******, and the person who handled the closing documents, Janet *******, failed to do their jobs accurately and honestly. As a U.S. Veteran of the Korean War, I expect to be treated with respect and dignity, having risked my life and limbs for the freedom we all enjoy. Unfortunately, we did not receive the treatment or respect in return.

  Marriott Vacations Worldwide

  Date: 12/04/2023

  I appreciate you sharing your concerns, and I'm genuinely sorry to hear about the challenges you faced during the contract signing process. Your service as a U.S. Veteran is deeply respected, and you deserve to be treated with utmost respect and dignity. If there's anything specific you would like us to address or if you have additional details to share, please feel free to reach out to Owner Services at 800-845-4226.

• Review fromCraig A

  Date: 11/30/2023

  1 star

  Craig A

  Date: 11/30/2023

  Marriott Vacation Club will not refund club dues that are duplicated on the maintenance dues statement. I asked to discuss with a manager they told me they would have to send in a request for this action to occur (worst customer service ever) and a manager would call me later. Dilemma, if I don't pay the MF with duplicated dues, I will incur a late fees when it is the Marriott's fault. If I pay the MF with the duplicated club dues I over paid $280.00. My perception, once they get you locked into their timeshare's their customer service is non existent and to add insult to injury we are at the highest level in their TS system. Marriott is an absolute joke.

  Marriott Vacations Worldwide

  Date: 12/06/2023

  I'm so sorry to hear about the challenges you're experiencing in regard to these duplicate club dues. In order for us to review and address your concerns, please contact our customer advocacy department at [email protected]

• Review fromM. F.

  Date: 11/27/2023

  1 star

  M. F.

  Date: 11/27/2023

  We went to the presentation in exchange for tickets to a show. We had our two young children with us in their daycare. We sat through a multiple hour presentation and a tour. Then were taken to a personal consultation. We were consistently told this was a property and an investment and we were an owner. In addition, they told us it was not a timeshare even when we asked if this was a timeshare. We originally said no but we did not walk away, after a multiple hour conversation they convinced us this was in our best interest, and it was an investment for our future. He convinced us that it was very easy to schedule vacation and we would be able to make this work for our military lifestyle. They gave us a tablet for signing up and getting an American Express. They also said that we would be able to sell our weeks if we could not use them and that would basically pay for itself.
  
  We were shown an incredible room when we first signed the contract but all the rooms we were given on the three times we used it have been average low-quality rooms. They said we would be able to go to any of the resorts but when we saved our points and tried to go to the Atlanta's resort, they said our points were never usable to that location. We have attempted multiple vacations, but the dates are always booked even when it is more than half a year out, or they only have one night available. In addition, every time we have used the time, they require us to take a chunk of time for an appointment with them talking about getting more vacation time, for a small gift. Even when we don't want to, they say there is some form of penalty for not attending.
  
  Our initial contact, said he'd always be there to help but has never returned our calls. Even now, we're doing our part in trying to exit and no one seems to be helping. They keep telling us to pay off the ownership to exit but that's just not acceptable as we were totally upsold and misrepresented into purchasing.
  
  

  Marriott Vacations Worldwide

  Date: 12/04/2023

  I appreciate your reaching out, and I want to extend my sincere apologies for the concerns you're currently facing with your ownership. I understand how important this matter is for you. Upon reviewing your purchase documents, I noted that you signed and confirmed the purchase was intended for personal use, not as an investment. Additionally, you acknowledged our exit program, with the understanding that it is subject to business conditions and not guaranteed. Please be aware that you have the option to rent your weeks personally, as long as it doesn't evolve into a rental business. I'm sorry to hear about the challenges you've encountered in finding availability at an Atlanta property. However, it's important to note that we don't currently have any resorts in Atlanta. Regarding Owner Update tours, I want to assure you that participation is voluntary, and declining these offers does not incur any penalty.

  M. F.

  Date: 01/02/2024

  I do not accept this response as it was never thoroughly explained to me in the first place. You stated that the signatures I provided were intended for a personal use and not an investment and acknowledgement of the exit program but it's not adding up. It's not my fault they didn't list out the usage of the property as we explained what we'd want out of it nor that they did not go into full detail what this "Exit program" fully entailed, only that there was one.
  
  Sorry but we do not accept and still seek the same outcome which is an immediate release.
  

• Review fromNancy R.

  Date: 11/19/2023

  1 star

  Nancy R.

  Date: 11/19/2023

  After 31 years as an owner they failed to correct an ownership issue causing me to lose over 6000 points. I guess customer experience loyalty and customer satisfaction are not important to Marriott unless they think you are going to buy more points. I will find a company where these values mean more and move my ownership

  Marriott Vacations Worldwide

  Date: 12/04/2023

  We're sorry to hear of the challenges you recently experienced with your ownership. We thank you for your loyalty for being a longtime owner. For assistance with this matter, kindly reach out to our Customer Advocacy department at 800-860-9384.

  Nancy R.

  Date: 12/21/2023

  It would be a waste of time talking to Customer Advocacy as I have spent hours on the phone with them ro no avail. Unless there is someone prepared to correct the situation I will continue to spread dissatisfactionwith MVCI as often as I find the opportunity an talk to current and prospective owners. I remain disillusioned and dissatisfied with the customer satisfaction standards of MVCI. They should be ashamed of the standards they hold themselves to.

• Review fromDon D

  Date: 11/13/2023

  1 star

  Don D

  Date: 11/13/2023

  I feel like we have been taken in by snake oil salesmen. The pressure to book the $199 package is intense. We ask to see a list of locations that we could book and were told no such list exists. We were clean with what we were looking for - oceanfront - but the rep kept suggesting other places that were not oceanfront.
  
  After about an hour, we agreed to book something just to get off the phone after being told the rep would call us back before we could no longer cancel. He never called as promised. We paid a $300 upcharge for the location we booked. Since he did not call, I contacted customer sertice and they said we could not get our $300 even though we canceled the reservation. The booking agent never informed us about keeping the $300 if we canceled and saw nothing about this in our confirmation.
  
  I do not see how Marriott Vacations Worldwide is any different from a run of the mill time share company that badgers folks till they wear them down.
  
  Given this experience, we have no interest in ownership.
  
  

  Marriott Vacations Worldwide

  Date: 12/04/2023

  We're so sorry to hear about your experience with this promotional package. In order for us to review and address your concern, please contact our Customer Advocacy team at [email protected]

• Review fromHector G

  Date: 11/13/2023

  1 star

  Hector G

  Date: 11/13/2023

  Wrote the email to the folks below after a conversation on 8/30/23. This trip was to happen September 17th, 2023 just after the MAUI fire. The two below did not respond to me email or confirm it after a conversation with them. I called again and spoke with a lady that said she would refund because the road to the resort was thorough Lahaina. She also stated that they were housing 300 locals. So a refund was in order...
  Here I am today with no refund and have opened a claim with my credit card company.
  I trust my CC company but not Marriot.
  kenneth.******, james.baker
  Kenneth,
  I spoke with James ***** yesterday and an reaching out to you.
  In lite of the devastation in Maui/Lahaina.
  I want to cancel my reservation.
  Alaska has refunded me the trip per the devastation and hope Hyatt Regency Maui Resort and Spa will follow suit.

  Marriott Vacations Worldwide

  Date: 11/14/2023

  
  I apologize for the challenges you faced with your Maui reservation. There appears to be a misunderstanding regarding your reservation and the communication you received. Marriott's Maui Ocean Club reopened for owners on 9/15/23. If your reservation was under a nightly rental, you should have received a credit. If this applies to you, please reach out to our customer advocacy team at 800-860-9384.

• Review fromDanielle M

  Date: 11/13/2023

  1 star

  Danielle M

  Date: 11/13/2023

  I'm writing this review feeling completely stunned and disappointed by Marriott Vacations. We've been trying to get rid of our timeshare, but they've been uncooperative and evasive. After filing numerous complaints, we finally spoke with a representative. We thought they'd be open to negotiating a fair settlement. Their "settlement offer" was for us to PAY THE FULL AMOUNT of the timeshare and then HAND IT BACK to them? Absolutely ridiculous! It's clear that Marriott Vacations has no intention of helping us out. Their business practices are just outrageous and unacceptable. I strongly advise anyone considering getting a timeshare with them to think twice.

  Marriott Vacations Worldwide

  Date: 11/14/2023

  I apologize for the challenges you're facing in exiting your ownership. While MVW does offer a buy-back or deed-back option for our owners, it's important to note that your signed and acknowledged purchase documents specify that this option may be subject to activation or deactivation based on business conditions. Should you choose to sell your ownership externally, we recommend consulting www.arda.org to ensure you work with a reputable company.

• Review fromDouglas M

  Date: 11/09/2023

  1 star

  Douglas M

  Date: 11/09/2023

  Went to OCEANA Palms and attended sales presentation with Andrey ** *****. We sold our Maui and bought more points per his urging. We were going down in points but Andrey said with new points we get added 25 percent bonus, not true. Also we’re told 2024 & 2025 maintenance fees would be paid by club for us, apparently not true either as neither Andrey or his boss or his bosses boss or Marriott Corporate will call me back . Avoid at all cost , sheister company, liars and cheats.

  Marriott Vacations Worldwide

  Date: 11/14/2023

  I apologize for the challenges you encountered during your purchase at Oceana Palms. It seems that you are presently in contact with one of our Customer Advocacy managers at our corporate offices regarding your concerns.