Reviews

This profile includes reviews for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marriott Vacations Worldwide

  P O Box 690549 Orlando, FL 32821

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  Vistana Resort

  400 Garden City Plaza, Garden City, NY 11530

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  Marriott Vacations Worldwide

  4101 NW 87 Ave. Miami, FL 33178

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  Marriott Vacations Worldwide

  7338 Estate Bakkeroe St Thomas, VI 00802-3011

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  Marriott Vacations Worldwide

  3200 N Ocean Dr Riviera Beach, FL 33404-3215

Review Details

• Review fromDavid S

  Date: 10/05/2023

  1 star

  David S

  Date: 10/05/2023

  I am absolutely appalled by my recent experience with Barbara Livingston. On our call, Barbara disregarded every concern I voiced, showing blatant disinterest and disrespect. Instead of addressing the issues, she was quick to remind me about the contract I signed, as if that absolved them of any responsibility. What makes the situation worse is the stark contrast between the verbal presentation and the written contract. It's clear that we were misled. This is not just about poor customer service, it's about a total lack of integrity. In my opinion, this kind of behavior is absolutely unacceptable. I strongly believe that as consumers, we have the right to expect honesty and transparency from companies. When a company fails to meet these expectations, it not only damages their reputation but also undermines the trust of their customers.

  Marriott Vacations Worldwide

  Date: 10/19/2023

  I'm genuinely sorry to hear about your recent experience and the concerns you've raised regarding your interaction with Barbara **********. Your feedback is important, and I apologize for the frustration you've experienced. We understand that a clear and respectful communication is crucial. It's also important to emphasize that when entering into any contract, reviewing the purchase documents, especially during the 10-day recession period, is a critical step. This ensures that the terms and conditions align with your expectations.

• Review fromMaria G

  Date: 09/29/2023

  1 star

  Maria G

  Date: 09/29/2023

  MARRIOTT OFFERS NO HELP AND REFUSES TO LET ME GO! I was lied to and taken advantage of by Marriott's sales rep when I signed up for this and I want out. I discussed a deed in lieu option with Marriott earlier this year and now they are saying I can't go through with the deed in lieu because I paid them as a good person would. They said, "In order for the deed in lieu to become an option your account would have to be many months past due and nearing the foreclosure timeline." Marriott should have more options for an honest person like me. I paid them even though I was scammed into this situation and now they are refusing to let me cancel. Marriott only cares about money! They are keeping me trapped in this because I paid them and I'm not behind on payments. They only want to keep me because they think I am going to continue paying them as I have been. Marriott refuses to cooperate even though they know that I was lied to and haven't gotten what I was promised. MARRIOTT NEEDS TO CANCEL MY ACCOUNT ASAP!

  Marriott Vacations Worldwide

  Date: 10/19/2023

  I'm sorry to hear about your concerns with your Marriott Vacation Club ownership. We understand your frustration and want to assist you. To explore your options, I recommend contacting our exit services team at 866-682-4547. They specialize in helping owners find solutions for their specific situations. Please reach out to them for more personalized assistance. Your satisfaction is important to us, and we're here to help you.

• Review fromDave K

  Date: 09/28/2023

  2 stars

  Dave K

  Date: 09/28/2023

  We have been a MVC member for over 20 years and have for the most part been happy with what we received but in the last year have been VERY disappointed.
  The first thing is when we purchased our points several years ago from the ****** ***** Palm Desert location from Marty Wolters he assured us that if we wanted to sell the points back to Marriott that the point values would go up every year and within 8 years we could turn them back in at full value. When I called to initiate the turn back I was told that no such program exists, so I was lied to during the sales presentation about a VERY key element to the sale, to make matters worse when I called (3 times) to discuss the matter with the ****** ***** Sales Manager (Shawn) I was told he would get back to me which of course he never did.
  Another big issue I have is that when I called this summer to explain that we would not be able to use our points due to my Mother being in hospice and requesting the points be carried over on a special one time exception I was rudely told that there was nothing they could or would do for me, as a matter of fact when I asked for a supervisor they transferred me to a gentleman that seemed annoyed at the request.
  The third issue is on our last visit we agreed to come in for a presentation that was pitched to us as an informational meeting to go over the new points system and merger with Westin, when we got there and told the rep what we came in for she rudely ended the meeting saying "If your not here to buy something there is no reason to continue"
  All in all we are happy with the resorts we visit its the Management/Sales attitude that is falling well short of expectations for what we thought was a legit professional Vacation option.
  My recommendation is if you are going to consider purchasing, record the ENTIRE sales presentation for future use.

  Marriott Vacations Worldwide

  Date: 10/19/2023

  I sincerely appreciate you taking the time to share your concerns and provide feedback about your experience as a valued Marriott Vacation Club member. I understand your frustrations and would like to address each of your concerns. I apologize for any miscommunication or misunderstanding you experienced regarding the buyback program. It's important to note that the program's terms are subject to change based on business needs. While I understand your concerns, I'd like to reassure you that your purchase documents confirm the intended use for personal vacations rather than as an investment. I'm truly sorry to hear about your mother's situation, and I can appreciate how challenging it must be. However, the policy regarding moving points to a future use year is in place to maintain fairness in inventory distribution among all owners. We acknowledge your request, but granting exceptions would impact all owners. I'm disappointed to hear about your recent sales presentation experience. Such behavior is not in line with our standards of professionalism, and I apologize for any frustration this may have caused. This will be addressed with the respective team to ensure better interactions moving forward.
  
  

• Review fromTeresa B

  Date: 09/27/2023

  1 star

  Teresa B

  Date: 09/27/2023

  I have been an owner for a long time, over 15 years. I have increased ownership over that time because it worked for my family’s needs initially. I agree with other comments about hard sells tactics, including outright lying, and ghosting buyers after the fact. My biggest complaint is the absolute lack of owner services. I have called three times in the past ten days and been on hold for over four hours total. Someone picked up the first time but couldn’t adequately explain the policy in question. The next two times, with a one and a two hour wait, nobody picked up at all. Their “call you back” feature works about 25% of the time. If I could attach the screen shots of the wait times, I would. Once you sign on the line, they don’t care.

  Marriott Vacations Worldwide

  Date: 10/19/2023

  I understand your concerns and frustration with the recent difficulties in reaching owner services. Please be aware that there has been an increase in call volume in recent months, which can lead to longer wait times. Given the fire disasters in Maui and other unforeseen events, many owners may be seeking assistance, resulting in this uptick in calls. I recommend trying to contact owner services again, and you can reach them at 800-845-4226.
  
  
  
  

• Review fromMark L

  Date: 09/25/2023

  1 star

  Mark L

  Date: 09/25/2023

  Marriott Vacation Club is a trap timeshare. Since Covid (when your timeshare points were useless) to the recent fire on West Maui, the customer service has been below 1 Star. Is it possible to give negative stars? I just lost 1875 points ($1875$) or the equivalent of 3 nights vacation on Maui near the Fires. The company emailed me and asked me to reschedule. When I cancelled as they requested they said I would lose my points. There were no options to reschedule or go to a different resort. Basically, stealing money. Worst "investment" I have ever made. Do not buy a timeshare! I will now attempt to cancel my timeshare and I am sure it will cost me money wit hlawyers involved but be less expensive in the long run.

  Marriott Vacations Worldwide

  Date: 10/17/2023

  Hello, Mark, thank you for your review, and I appreciate your understanding of the circumstances involving the impact of Covid-19 and the Maui fires on your experience. Both situations were indeed beyond the control of Marriott Vacation Club, and we understand the challenges they posed to travelers like yourself. I would also like to clarify that during the height of the Covid-19 pandemic, we did extend exceptions for owners who were unable to utilize their ownership due to restrictions and travel limitations. We aimed to accommodate our owners' needs during those uncertain times and ensure their satisfaction with our service. Likewise, during the Maui fires and similar unforeseen events, we have taken steps to support owners who were affected by providing alternative options and assistance where possible. If you have any question regarding your ownership, please contact owner services at 800-845-4226.

• Review fromJoyel A

  Date: 09/22/2023

  1 star

  Joyel A

  Date: 09/22/2023

  My Family Recently Stayed@The Grande Vista Marriott Golf Vacation Resort In Orlando, Florida &When We Checked In, 1Of The Hotel Clerks Told Me, I Had To Be Charged A Additional $152.00 For A Incidental Fee Since I Wasn’t Paying W/A American Express Credit Card, However My Chime Debit Card Was Charged For A Total Of $582.00&My Reservation Price Was $432.00, However The Man That Checked My Family In Was Very Rude&UnKind To My Family &I!, My Husband Is A Retired, Disabled GoldStar Father/Veteran, So 5 Days Has Gone By&I Finally Call Today About My Refund Of $152.00, Well Eva Whom I Spoke To On The Phone Told Me That I Was “Mistakenly”Charged A Incidental Fee When I Shouldn’t Have, I Was Disconnected From The Call After I Told Her I Needed To Speak To A Hotel Manager For A Escalation, No one Never Bothered To Call Me Back!, I Want My $150 Deposit Back Or I Will Pursue Legal Counsel!

  Marriott Vacations Worldwide

  Date: 10/17/2023

  Hello, Joyel. I would like to extend my sincere apologies for the inconveniences and misunderstandings you have faced during your recent stay at the Grande Vista Marriott Golf Vacation Resort in Orlando. Your feedback is valued, and I would like to address your concerns. It is clear that there was a miscommunication regarding the incidental fee during your check-in process. I regret that you had to experience this issue, and I understand your frustration. Marriott Vacation Club is committed to providing exceptional service to all our guests, and the treatment you received does not align with our standards of hospitality. In order for us to review your concern further, please contact our Customer Advocacy department at 800-860-9384.

• Review fromBoyce F.

  Date: 09/22/2023

  1 star

  Boyce F.

  Date: 09/22/2023

  If you consider that everything you are ever told by a Marriott Vacation Club personal is a complete lie, you will be going in with eye wide open. They cheated me once, decades ago, then have called me every year since to re-sale me something I already own. Every time you make a reservation, they invite you to a meeting under some false pretense and you find yourself in another high pressure ***. session. I’ve asked to be taken off their list for decades - they agree - but again, it’s just another lie. Wish zero stars was an option.

  Marriott Vacations Worldwide

  Date: 10/17/2023

  Hello, Boyce. I am truly sorry to hear about your ongoing frustrations with your experiences and interactions with Marriott Vacation Club. It is deeply regrettable to hear that you have had experiences that left you feeling misled or pressured during your interactions with our team. We are committed to upholding the highest ethical standards and transparency in our communication with our valued owners and guests. If you would like to speak with our Customer Advocacy department to address any specific concerns you may have, they can be reached at 800-860-9384.

• Review fromJasmeet O

  Date: 09/14/2023

  1 star

  Jasmeet O

  Date: 09/14/2023

  Investing in a Marriott Vacation Club property has become a deeply regrettable decision, and I feel compelled to share my experiences to caution others. Initially enticed by the benefits of flexible usage and remarkable advantages, my interactions with the sales representatives quickly devolved into relentless upselling tactics. Once the deal was sealed, commitments evaporated, leaving me with unanswered messages and empty promises. It was clear their focus was on closing deals, resorting to misleading statements and deceitful practices.
  
  Contrary to their assurances, selling the property back to Marriott proved to be a disappointing endeavor, as I received a mere fraction of its actual value. The ongoing costs of ownership, including maintenance fees and annual dues, surged beyond any potential benefits, leading to an endless cycle of unexpected expenses.
  
  The promise of booking flexibility and a seamless way to explore various destinations crumbled, replaced by a frustrating struggle to secure reservations amidst limited choices and inconvenient blackout dates.
  
  In conclusion, my Marriott Vacation Club experience left me feeling deceived and taken advantage of. I strongly advise potential investors to conduct comprehensive research and explore alternative vacation ownership options to avoid the disappointment and frustrations I've faced.

  Marriott Vacations Worldwide

  Date: 10/17/2023

  Hello, Jasmeet, I would like to express my sincere empathy for the challenges you've encountered during your experience with Marriott Vacation Club. At Marriott Vacation Club, we strive to offer our members exceptional experiences and the flexibility to explore various destinations. It is disheartening to hear that you felt pressured during the sales process and that you were not fully satisfied with the interactions you had with our representatives. Regarding the sale-back process, the value of a vacation property can be influenced by various factors, and we aim to provide fair and competitive offers. I'm sorry to hear that this aspect of your ownership did not meet your expectations. Ownership costs, including maintenance fees and annual dues, are structured to cover the ongoing operational expenses of our resorts, and we understand that these costs may vary depending on the property and usage. Booking flexibility is a crucial aspect of vacation ownership, and we are continuously working to enhance our reservation system and offerings. Your feedback regarding reservation challenges is essential, and we will use it to further improve our services. We genuinely appreciate your willingness to share your experiences, and we are committed to addressing these concerns and improving our offerings. Your insights will contribute to our ongoing efforts to enhance the overall experience for our members.

• Review fromMaria M

  Date: 09/07/2023

  1 star

  Maria M

  Date: 09/07/2023

  I purchased a Marriott Timeshare on or about 18 April 2022. At the time, I was presented with an attractive package of 4 days and three nights at their resort for only $399, provided that I attended a 90-minute sales presentation. During the meeting, they told me things that sounded too good to be true - such as being able to give my timeshare to my son and selling it whenever I wanted with the help of a team.
  
  Unfortunately, I later learned that I could only get assistance from this team if my loan had been paid off. They also asserted that they could help me rent out my timeshare, but only if I had bought a package with a certain number of days. Unfortunately, I had purchased a points contract instead, and thus they could not help me rent my timeshare out.
  
  Moreover, I needed help securing available dates when making reservations and no one to help and no availability what-so-ever!

  Marriott Vacations Worldwide

  Date: 09/13/2023

  Helo, Maria. Thank you for sharing your concerns about your Marriott Timeshare purchase, and I appreciate the opportunity to clarify some aspects of your ownership. We do have an Exit Services department that can provide guidance on the exit options available to owners. However, it's important to note that the availability of exit options is not guaranteed and may depend on various factors, including current business conditions. These details are typically outlined in the purchase documents that you would have signed and acknowledged during the sales process. Regarding selling your ownership, you are correct that you can sell it externally if you wish. To assist you in this process, I recommend visiting www.arda.org, where you can find recommended selling practices and resources that may be helpful. Transferring your ownership to your son is also a viable option. This process typically involves transferring the deed into your son's name, and we can provide guidance on the necessary steps to facilitate this transfer. I understand your frustration with the limitations on renting your timeshare. It's true that the rental assistance options may vary depending on the specific contract and inventory you've purchased. While we may not be able to assist with rental reservations using Club Points, you can explore renting out your reservations independently to offset maintenance fee costs.

• Review fromBHASKAR G

  Date: 09/06/2023

  1 star

  BHASKAR G

  Date: 09/06/2023

  Marriott initiated contact by offering us a FREE Las Vegas trip over the phone in exchange for a sales presentation. Little did we know the acceptance of this free trip would soon open a world of nightmarish problems with Marriott. They failed to disclose financial information and told us the availability would always be open, and that we could travel anywhere at any time. None of it was true. DO NOT fall for Marriott's lies and trickery – you may think it’s just an innocent conversation you’re having but no, you’re opening a can of worms and don’t realize it. This upgrade was a nightmare and I should have never been pushed into it.

  Marriott Vacations Worldwide

  Date: 09/13/2023

  Hello, Bhaskar, I apologize about the challenges you are having with your ownership. When you accepted the promotional package, it would have included a requirement to attend a sales presentation as part of the terms and conditions. This presentation is designed to provide you with detailed information about ownership and its associated benefits, as well as any financial aspects of the purchase. Your participation in this presentation would have been a part of the agreement. Regarding financial information, as you mentioned, it would have been disclosed during the sales presentation, including details about the loan and maintenance fees associated with the ownership. We aim to be transparent in our communications and ensure that owners have a clear understanding of their financial commitments. Availability is an important aspect of ownership, and while we strive to provide flexibility, it's important to acknowledge that it's subject to resort capacity and demand. In your documentation, you would have signed and acknowledged the details regarding availability and the recommendation to book stays 12 months in advance for the best chance to confirm your desired date.