Reviews

This profile includes reviews for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marriott Vacations Worldwide

  P O Box 690549 Orlando, FL 32821

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  Marriott Vacations Worldwide

  500 East Fairway lane Galloway, NJ 08205

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  Vistana Resort

  400 Garden City Plaza, Garden City, NY 11530

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  Marriott Vacations Worldwide

  33 W 37th St New York, NY 10018-6201

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  Marriott Vacations Worldwide

  101 S Atlantic Blvd Fort Lauderdale, FL 33316-1559

Review Details

• Review fromLisa P.

  Date: 01/26/2023

  1 star

  Lisa P.

  Date: 01/26/2023

  We have been Marriott Vacation Club Owners since the early 2000's. In the beginning it was great and really felt like we were valued customers. In the last 5 years we have had nothing but horrible experiences! We can never get any properties we are looking to reserve and end up paying additional money to use Interval International or Villas of Distinction. Also, the Marriott properties have taken a hit by Marriott selling to the public and not updating the properties. Marriott Vacation Club customer service is abysmal at best.

  Marriott Vacations Worldwide

  Date: 02/01/2023

  We are very sorry to receive this negative review from Mrs. ****. Ownership reservations can be planned up to 13 months in advance and are made available on a first come, first serve basis. While the vast majority of our owners do receive their first choice of travel destination and requested dates, some flexibility may be required if an owner requires peak travel periods such as school breaks and holiday dates.
  Over the past 5 years Mrs. **** has been very successful using her club points through the ABOUND program. Mrs. **** has arranged two weeks at Marriott's Manor Club at Ford's Colony, as well as several external exchange credits with Interval International. She has also redeemed points for a 9-night stay Ko Olina Beach Club on the island of Oahu, and even reserved a luxury vacation home through Villas of Distinction, which is one of our Explorer Collection partners.
  Our resorts have always been accessible to the public through the vacation ownership program. Villas are also allocated through rental on the Marriott website based upon an owner's choice of annual usage. Guest satisfaction scores have not declined, to the contrary scores have consistently reflected that we meet the expectations of our owners. This is primarily due to the excellent work of our resort operations staff as they work hard to deliver a quality vacation experience to owner and guests year after year.
  Again, we apologize that Mrs. **** is upset with her ownership. She is welcome to contact our corporate Customer Advocacy office at 800-860-9384 if she would like to share any specific concerns that required additional review.

  Lisa P.

  Date: 02/02/2023

  Let’s add some fact to Marriott’s response shall we? We booked previous vacations through interval because the waitlists through Marriott did not come through. Booking through Interval has many additional fees on top of what we already paid through Marriott. Our bookings through Villas of Distinction, again Marriott had noting available for us, came at almost double the points. Our planned trip to Ko Olina is yet again waitlisted. Marriott states that owners can book 13 months in advance which in this case I went all the way out on the calendar and nothing was available. Marriott I hope you do better in the future than to try and belittle your owners on a honest review. Should have taken the information and made improvements instead!

• Review fromJennifer W.

  Date: 01/25/2023

  1 star

  Jennifer W.

  Date: 01/25/2023

  Marriott seems to only know how to lie to their customers. Their timeshare division is nothing like the hospitality side of Marriott and they are quickly eroding the once good name of Marriott. I regret my purchase of a timeshare with them. They claimed to have a “first right of refusal” which meant I could easily sell back my timeshare ownership if it was not right for me. They never mentioned that I had a certain number of days to return the ownership. They also claimed I would be investing in real estate, and I can use this purchase to generate income by renting it out to others. This is all a lie. They rushed me through the signing of the contract likely to secure a sale without me being able to discover all the important financial details they withheld.
  At least with an investment you get something in return. In this case, I have lost over $8,000 for nothing. Nothing about this is an investment. Do not trust them.

  Marriott Vacations Worldwide

  Date: 01/31/2023

  We regret receiving this negative review from Ms. **. Right of First Refusal does not mean that we offer an easy way for an owner to return their ownership. Rather, Right of First Refusal is the process that we have put into place anytime an owner chooses to sell their ownership interests on the external market. When this external sale occurs, our organization is grant first rights to the condition of the sale and may or may not choose to reacquire the inventory directly from the seller at our discretion.
  The 10-day rescission period is disclosed in bold, conspicuous font just above the signature block of each contract.
  Ms. ** also received a thorough Quality Assurance Checklist when she purchased explaining that her purchase of vacation ownership interest is for personal enjoyment and that her sales executive made no comments about the resale, rental or investment potential of the ownership interests.

• Review fromKevin A

  Date: 01/25/2023

  1 star

  Kevin A

  Date: 01/25/2023

  Terrible! Had for 1.5 years and CAN'T get a booking anywhere. Made 7 different calls with reps and everything is sold out, even 13 months in advance. The booking website is difficult and each time we have spent 2-3 hours, often discussing places that we didn't intend on traveling to. Constantly paying money for something that our family can never use. Maintenance fees increase every year and payment web site is restrictive with adding banking and payment information. BUT them will definitely call all the time for your money, wish they would have a reservation person who could actually work with you to book the trips that you were promised when you signed up. Had a rep say, "well she shouldn't have told you that" in regards to a country and city location that they could not send us to. LOVE to get out of this, so I can put money towards a family vacation that we actually could go on. I do business with Marriott throughout the year and this one is embarrassing to the Marriott name.

  Marriott Vacations Worldwide

  Date: 01/31/2023

  We are very sorry to hear about Mr. ************ frustrations with making a reservation using his ABOUND club points. In reviewing his ownership profile, we see that Mr. ********** successfully scheduled an 8-night vacation stay at Marriott's St. Kitts Beach Club resort in the summer of 2023 using up the vast majority of his 2022 allocation.
  Reservations are subject to availability. Some of our resorts were sold out prior to the launch of ABOUND and require legacy deeded week owners to elect their deeded weeks to club points in order for there to be availability. In most of these cases when a vacation stay is not available at the 13-month release date the resort is in high demand with several owners competing for the popular travel dates. Some flexibility may be required, and owner services can certainly help offer up additional suggestions that closely match Mr. ************ stay requests.

• Review fromAngela K.

  Date: 01/25/2023

  1 star

  Angela K.

  Date: 01/25/2023

  My husband (then fiancé) and I went to Hawaii in 2021. This was a dream vacation for me as I hardly had any money and had always dreamed of going to Hawaii. We spoke with the concierge about snorkeling and she said she would comp us the excursion if we attended a 1-hour meeting. We agreed and showed up to the meeting, but our salesperson Ottar would not let us leave their timeshare presentation, which had lasted over 5 hours, and even went as far as blocking the exit. During this meeting we had expressed our hesitation and concerns MANY times, we had refused many offers as well. They claimed if we left, we would be missing on this once in a lifetime deal. We were of course still on the fence from all this pressure so we asked if we could have some time to think about it. Our salesman said that was fine then placed 2 chairs in the doorway. He had gone THAT far to keep us in the office to get us to purchase something. That is so unprofessional, and Marriott cannot go on without being held accountable.

  Marriott Vacations Worldwide

  Date: 01/25/2023

  According to our records, on October 19, 2021, Ms. **** acquired 1,000 club points in the Marriott ABOUND vacation ownership program. This is the first complaint that our organization has received from Ms. **** during her 15 month tenure as an owner. Marriott Vacation Club sales executives are trained to provide a polite, professional and informative sales preview that his tailored to highlight the benefits of vacation ownership. We have no reason to believe that any of our associates would purposely hold a guest against their will in one of our sales galleries.
  In addition, all new purchasers are given 10 days to cancel their contract for any reason. This information is disclosed in bold, conspicuous font just above the signature block of every contract.

• Review fromWylie C

  Date: 01/24/2023

  1 star

  Wylie C

  Date: 01/24/2023

  We have been owners for about 20 years and are at the Chairman's Club level. I have become very frustrated with the deteriorating MCVI customer service. Today, I called at 9:00 am (we were traveling and unable to get to the internet) to try and book a vacation. I was on hold for 45 minutes before my call was answered by a representative. It then took her 15 minutes to make two inquiries. Additionally, the standby list has been down for several weeks and they cannot tell the owner when it will be back up. It would be nice if the company would put an alert on the web page about the standby list to keep us from making a call, going through the prompts, being on hold and then learning that it is still unavailable. We also have discontinued attending sale presentations as the vacation advisors who schedules the visits nor the sales representative seem to understand the word "no". They seem more aggressive and the presentations are not pleasant. The company has added many new properties with its acquisitions but has allowed customer service to deteriorate. MCVI owners are normally their best advertisers. Unfortunately, for the first time we can no longer recommend the company based upon the lack of adequate customer service.

  Marriott Vacations Worldwide

  Date: 01/31/2023

  We are very sorry to hear about Mr. ***** concerns related to Owner Services hold times and the waitlist being temporarily suspended. Maintenance fees and club dues are invoiced in November/December and unfortunately several owners have called in instead of using the online payment portal or phone tree to make their payments without making it necessary to speak with an Advisor. This has resulted in unusually long hold times in our Owner Services office. We do anticipate that hold times will subside over the coming days.
  Sales previews are not a mandatory requirement for our owners. If Mr. *** does not wish to be contacted by the sales and marketing department during his stay at an MVC resort, he should politely inform the front desk associate at check-in. The agent will put notes on his account informing our sales and marketing department of his preference not to be contacted throughout his stay.

• Review fromLawrence D

  Date: 01/24/2023

  1 star

  Lawrence D

  Date: 01/24/2023

  I've been a MVC owner for 26 years first of all.
  Believe me when I tell you, do NOT invest in this. Their service and website get worse every year. The Villa's decor gets worse and cheaper looking with each redo.
  Whenever you ask a question of them with a yes or no answer, their answer is ALWAYS NO. Making reservations gets harder and harder to do because of two reasons. One being their lousy website and the other is too little inventory due to the fact that they are constantly selling more of their points. Simply stated they have too many customers for their available inventory. All this corporation seems to care about is selling points and their stock share price. There is little regard for their customers.
  And like one recent post states, once you take the plunge and buy into it, you're without recourse regardless of your dissatisfaction.
  There's a litany of fine print in the contract. Take your time to read it and or have an attorney review it for you.
  Oh, and try selling your points on the secondary market and you'll find out that Marriott has the first right of refusal to those points. Try buying points on the secondary market like REDWEEK and you'll find out that you have to pay Marriott a royalty of $7 a point over and above what the owner is selling their points for. There are quite a few dirty little secrets you only find out about until AFTER you give them your money or completely read AND understand every detail of the contract. Be very, very careful here.

  Marriott Vacations Worldwide

  Date: 01/24/2023

  We are sorry to receive this negative review from Mr. *****. The owner's website has been down sporadically while we make changes related to the new ABOUND program. Over the past two years we have been working on website functionality to incorporate all MVW brands - Marriott, Sheraton and Westin vacation ownership resorts so that owners can make reservations on what site with their new ABOUND points. We realize that their have been challenges along the way and anytime an issue is brought up our web development team has worked hard to fix the issue.
  Reservations are subject to availability on a first come, first serve basis and can be booked up to 13 months in advance. Our most popular resorts do tend to fill up quickly one year in advance, requiring early planning.
  Marriott Vacation Club ownership interests are considered a form of deeded real-estate. Therefore, if an owner wants to relinquish ownership for any reason they would need to list it for sale on the external market for a price that the seller deems fair and reasonable.

• Review fromBrad R

  Date: 01/21/2023

  1 star

  Brad R

  Date: 01/21/2023

  The marriott (can’t bring myself to capitalize the m) vacation club is the most disappointing experience I’ve had in 45 years. They were relentless in offering Zero grace in monthly payments and denying every request to provide a few months relief from payments during the pandemic. I monitor the heartbeats of the elderly and have done ths for 31 year. EVERY single one of my debtors gave me 3 to 4 months without payments, BUT NOT MARRIOTT, no, every time I called to beg as my doctors and their elderly patients were dying and my business imploding they said NO!
  Relentless, heartless corporate greed.
  Too bad they have a monopoly on their product, too bad. It’s a good product but the ……. Cus words corporate absolute disgusting greed makes me sick. If there is ANY other way you don’t have to do business with these people then do it. If I ever made it big, I’d crush them and their heartless greedy ways.

  Marriott Vacations Worldwide

  Date: 01/23/2023

  We are disappointed to receive this 1-star review from Mr. *******. Contrary to what is shared within this review, our organization did offer a hardship assistance program for a brief time during the height of the COVID-19 pandemic. The program was only offered for a limited time under specific criteria. We have not offered the hardship assistance program for more than a year. The ownership interests that Mr. ******* owns are considered to be a form of real-estate complete with deed and mortgage. Like any mortgage, if payments are not made in a timely manner, then financial services is obligated to follow the appropriate collections process.

• Review fromRalph D

  Date: 01/17/2023

  1 star

  Ralph D

  Date: 01/17/2023

  The Marriott website has been awful for the last 8 months
  Constantly down
  Constantly have to call to make inquiries
  This morning I called at 9:05
  Punched the number to get a call back
  After nearly 2 hrs on hold to get a call back that was never received I called again and got right thru
  Only to find out reserve ration I wanted was completely booked

  Marriott Vacations Worldwide

  Date: 01/23/2023

  We apologize for the challenges that Mr. ********** has experienced recently with the Marriott Vacation Club owner website. A lot of work has taken place over the past year as our web development team has been enhancing the website as required to bring three brands together - Marriott Vacation Club, Westin and Sheraton. The ABOUND program is now in full swing, and owners can now use the website to search for availability at several different resorts under each of the brands. Owners are encouraged to use a PC when logging into the website, functionality is limited on mobile devices.
  Owner Services does have longer than usual hold time right now. This is due to many owners calling in to make their maintenance fee payments. There is also a lot of education occurring right now, as owners have many questions about the ABOUND program. Maintenance fees are due through the end of January, at which time call volume should subside significantly.

• Review fromK. D.

  Date: 01/12/2023

  1 star

  K. D.

  Date: 01/12/2023

  Oh, if only I had thought to read these reviews before I made the mistake of my life buying into Marriott Vacation Club. I purchased the beginning of November and started to look at booking a vacation. It was so difficult and no places I would be interested in going were ever available so I immediately tried to get out of this. Marriott in no way shape or form will help you. You are basically stuck. I agree with all the comments about making phone calls being next to impossible. But today really pushed me over the edge. I wanted to pay my maintenance fees online only to discover Marriott's website does not support any Apple Products!!!!! I was so shocked I did an online chat to make sure the message I was getting was correct and it was. I asked how I go about paying online and the answer was I could get a laptop or call in. Right like I'm going to incur any other expenses because of this company. So of course I had to call and it was a 54 minute wait. My other complete disappointment is the availability of resorts. There is one resort I was interested in and I looked all the way to February 2024 and there wasn't anything. I certainly hope anyone thinking of buying into this reads all these reviews. If Marriott reads this review and would like to do the right thing business wise and help me get out of this plan I would be very grateful.

  Marriott Vacations Worldwide

  Date: 01/20/2023

  We apologize for the lengthy hold time while attempting to call Owner Services to pay maintenance fees. We offer owners mulitple ways to arrange payment of their maintenance fees. In addition to the owners website and phone, owners may also mail in their payment or use the automated phone payment service by correctly following the prompts that are described when calling Owner Services. Either of these two methods would have eliminated a need to hold.
  
  Reservations are subject to availability on a first come, first serve basis. While the vast majority of our owners do receive their first preference of resort location and travel dates, sometimes additional flexibility in terms of resort location, villa type and travel dates will be required. This is especially true during peak travel periods such as school breaks and holidays.

  K. D.

  Date: 01/20/2023

  I now see that Marriott Vacations Worldwide is not BBB accredited! That shows what a poor company this is. Is the BBB going to be able to help me get out of this plan?

  Marriott Vacations Worldwide

  Date: 01/20/2023

  Our organization has made a cognitive decision not to become accredited with the Better Business Bureau. This is the organization's choice and has no bearing on the world-class service that the Marriott Vacation Club brand is synonymous for.
  
  The Better Business Bureau is unable to help individuals relinquish a legally binding real-estate contract. In order to relinquish ownership, the individual would need to list their ownership interests for sale on the open market for a price that they deem fair and reasonable. The process is not much different than selling a home or condominium.

• Review fromAlethea W

  Date: 01/11/2023

  1 star

  Alethea W

  Date: 01/11/2023

  I have to agree with others who have complained about the website. It is quite simply the worst commercial website I've ever experienced. I guess Marriott already has our money so why make the experience of booking painless? I am not usually a cynical customer but I have spent hours and hours using a site that frequently crashes and returns no available times for request after request. It seems the only way to get a booking is to call - and we're at Executive Level so one would think a call would be useful. We (my husband and I) are on hold for over an hour - and this is every single year when we try to book things. I will say that Marriott was very nice to work with when banking points during the early stages of the pandemic. Lastly, I love their properties and once we are able to book, we consistently have a good experience. It just shouldn't be so dang hard to get a booking!

  Marriott Vacations Worldwide

  Date: 01/11/2023

  There was a temporary website outage earlier today that has been resolved. We apologize for any frustration caused. We have more than 600 Vacation Advisors working diligently to answer calls as quickly as possible. Maintenance fees are due at the beginning of each year, and unfortunately, rather than mailing in their payment, or paying online, several owners decide to call in to make their payment. Our Advisors are working hard to process payments and assist with all reservation inquiries, and we anticipate that the call volume will subside over the coming week. In the interim, we thank Mrs. ******** for her patience.