Reviews

This profile includes reviews for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Marriott Vacations Worldwide

  P O Box 690549 Orlando, FL 32821

• 

  Marriott Vacations Worldwide

  500 East Fairway lane Galloway, NJ 08205

• 

  Vistana Resort

  400 Garden City Plaza, Garden City, NY 11530

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  Marriott Vacations Worldwide

  33 W 37th St New York, NY 10018-6201

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  Marriott Vacations Worldwide

  101 S Atlantic Blvd Fort Lauderdale, FL 33316-1559

Review Details

• Review fromDian L

  Date: 01/07/2023

  1 star

  Dian L

  Date: 01/07/2023

  Marriott service has been extremely poor. Multiple attempts to contact Marriott to address the maintenance fees failed. Either placed on hold or hung up. Then after failed attempts I discussed the issue with a representative. She informed me they could not credit my payments to the maintenance fees but would refund me. The refund would be credited to my **************** card. Nothing happen. Then marriott sends notices maintenance fees are due. Again attempted to resolve. But failed. To not be in default of maintenance fees I paid the fees with my credit card.
  
  Meanwhile, I continued to resolve the earlier payments. This became a torture! Then unknown to me marriott credits :
  
  1. the maintenance fee payments I made , and,
  2. The credit card payment I made
  3. Unilaterally posts one payment to 2022 and the other to 2023, and,
  4. Then took the position 'I' had to prove to them I have overpaid, and,
  4. Emailed me a contact number to discuss the issue which I called but was told they don't discuss fee payments and gave me a number that I have tried in the past which always hung up on me
  5. I shared that information with the representative but she insisted they can't help me
  6. I try that number again and again it hangs up on me!!!!
  
  This has been the worst experience with Marriott! Never had this happen in the past! It's absolutely awful.
  
  And it's still not resolved!!!

  Marriott Vacations Worldwide

  Date: 01/09/2023

  We are very sorry to hear about Dian ****** frustration with maintenance fee payments that have been applied to her ownership account previously. Dian is encouraged to contact our corporate Customer Advocacy office at 800.860.9384 or [email protected]. Once contacted, Dian's case will be assigned to a corporate Customer Advocacy Manager who will look into the matter and provide the appropriate follow up.

• Review fromJim C

  Date: 01/06/2023

  1 star

  Jim C

  Date: 01/06/2023

  I have only had one experience with the Marriott Vacation Club and there will not be another. We booked a trip to their Kierland Resort in Arizona, and due to a work conflict, had to reschedule. I called several times (7 or 8) and every time was on hold for more than 30 minutes and eventually time had to hang up... they don't give you the option of leaving a message. I finally got thru to one of their agents, described our situation to him and he promised to call me back the following day when my wife and I were both available to discuss some rescheduling options, but he never called back. I did connect with someone directly at the resort, he said that he would have someone get in touch with me, but no one ever did. Terrible customer service. I would love to discuss this further with someone at Marriott, but I'm pretty sure that I won't hear from them.

  Marriott Vacations Worldwide

  Date: 01/09/2023

  We are very sorry for the frustration that Mr. ****** has experienced while attempting to reschedule his promotional package. Promotional packages are serviced by our marketing office, and they can be reached Monday through Friday between the hours of 9am and 6pm eastern time. Mr. ****** is encouraged to call 800-782-5410 in order to speak with a marketing associate about rescheduling his promotional package.

• Review fromTom S

  Date: 12/29/2022

  2 stars

  Tom S

  Date: 12/29/2022

  Been an owner since 2009. Enjoyed several vacas, but always a nightmare trying to schedule anything - horrible search engine on the vacation club website. Given how many times we've heard the customer service reps tell us it's horrible and that everyone complains about it, it clear that Marriott has no interest in improving - likely because it save a them many reservations... The fees are stupidly high, the resale value isnt nearly what we were told it would be, and using the online system to search for availability is horrendous. Given the "investment" into the vacation club this far and the very low resale value, we want to use it to it's fullest. But it literally takes hours upon hours to search and find what is available. It would be so simple for Marriott to improve owner opinions by making this system easier to deal with

  Marriott Vacations Worldwide

  Date: 01/09/2023

  We are sorry to receive this negative review from Mr. *******. The vast majority of our owners are able to use the website to their advantage while booking ownership stay reservations. If Mr. ******* is having an issue with the website, he is welcome to contact Owner Services at 800-845-4226 and one of our Vacation Advisors will gladly assist him. Owner Services hours of operations are Monday through Friday from 9am to 8pm eastern.

• Review fromDee

  Date: 12/19/2022

  1 star

  Dee

  Date: 12/19/2022

  I wrote Marriott vacation ClAk stays at the Vistana on Buena Vista but the property had no availability when I needed it. Every time you call the #, you have to wait at least an hour. Now when I finally get through Owner Services tells me I lost my points from 2020 & 2021. So I chose not pay my last maintenance because I haven't stayed since 2019 and I keep paying for no reason. I spoke to several people to help me resolve the situation. I had a call from a resolution manager, "Tasha" who just left a message with NO call back # and said she would email me to set up a time to talk and she never wrote me. I been reaching out to Kirsten **** about the issue and I have not received any help from her. Can you please let me know who is in the position to hear me out and help me? I purchased this time share, paid it in full within a year because I had every intention on using it. Then on my first stay I became so sick that I developed Pleurisy and had to take several weeks off work because I had difficulty breathing."

  Marriott Vacations Worldwide

  Date: 12/28/2022

  We are very sorry to receive this negative review from Ms. *****. While we understand that Ms. ***** was disappointed with her stay in 2019 this does not absolve her of her responsibility to pay the maintenance fees for her ownership interests. If an owner does not pay their maintenance fees, then the Condominium Ownership Association will take the appropriate action, which may lead to a permanent revocation of the ownership interest through the foreclosure process. Kirsten **** is currently out of the office and will not be returning for several weeks. If Ms. ***** would like to speak with a different manager within our corporate Customer Advocacy department she is welcome to contact us at 800-860-9384 or [email protected].
  

• Review fromMichelle F

  Date: 12/15/2022

  1 star

  Michelle F

  Date: 12/15/2022

  For a billion dollar company they have the Worst website and customer service I have ever experienced. We purchased in 2022 and it has been the biggest nightmare ever. Can't book anything online, can't make our payments, have spent hours online with nothing resolved. Stay away from pitching into this organization. I've since read other reviews that are impossible to sell it back! Buyer beware!!!

  Marriott Vacations Worldwide

  Date: 12/28/2022

  We are very sorry to hear that Mrs. ****** is having trouble with the owner's website. Please know that the owner's website cannot be utilized with a customer number that is associated with a Trust. Mr. William ********** is the co-owner on this account, and he has setup a username to log into the owner's website. We have successfully emulated Mr. **********'s online account and found no issue with searching availability and making reservations. In order to associate the open loan with the online portal please contact our Owner Services office at 800-845-4226. Owner Services is open Monday through Friday from 9am to 8pm eastern.

• Review fromChris G

  Date: 12/13/2022

  1 star

  Chris G

  Date: 12/13/2022

  Marriott has a Resale Operation "division" - to the Marriott timeshare owner, this appears to be (and I use that phrase loosely) an office that will make an offer to buy back Trust points from owners who want to sell them and be absolved of awful time share investment. This Resale division is just false advertising, and it's especially heinous as it gives customers false hope...people who paid tens of thousands of dollars for vacation time that just was sold to them through a series of lies. Never buy Marriott Vacation Club...it's not worth it...for 1,000 points, the $900 a year in dues plus $13000 investment was never worth it, and Marriott won't even help you get out of it after taking all of your money for years. Plus there are so many g******** rules about when you can use your points...it's one big scam and only Marriott is benefitting from it. I've never met anyone happy with a MVC purchase...it's a total ripoff. I'm still paying my loan that originated in 2018, I've spent over $10,000 for 11 nights, and I will pay $1000+ in fees forever and still owe 80% of the loan principle.

  Marriott Vacations Worldwide

  Date: 12/16/2022

  We are sorry to receive this negative review from Mr. *****. Marriott Vacations Worldwide has more than 650,000 owners and our owner services division consistently has held owner satisfaction scores in the 90's for years. The vast majority of owners do enjoy the program and get excellent usage while redeeming their club points for relaxing vacation stays at one of our world-class resorts or through the Explorer Collection.
  
  Our resale operations office exists as a service to guide owners on the best way to relinquish ownership of their interests in the event that something in their personal life has changed and they can no longer travel. Resales does make repurchase offers from time to time; however, the program is turned on/off in accordance with the businesses needs for inventory. Direct repurchase programs are not guaranteed. Our resales team also helps explain to owners the best way to list their ownership interests for sale on the external market for a price that they determine to be fair and reasonable.

  Chris G

  Date: 12/19/2022

  There is nothing "world-class" about Marriott Vacation Club. People who travel a lot know what world-class is...and MVC doesn't meet the bar. Average-to-above average yes..."world-class" no. For people reading this...trust the actual customers instead of the phony Marriott sales and marketing team on this. With 650,000 owners, availability for the above-average resorts is extremely limited at best. There are some resorts with multiple-year wait times, which makes it pretty hard to travel and use points wherever we want. With the ridiculous amount of rules and holding periods and restrictions, plus rules that bar customers from using points that they bought, there is nothing world-class about MVC. If Marriott was actually honest about satisfaction scores, they would publish the data on either the owners' portal or the public website...but they don't. It's more "Just trust us bro this is what 'people' are saying" rhetoric coming from corporate robots. I don't remember the last time I was asked by MVC if I was satisfied. Your Resale Operations office only tells people "No, we don't buy points but call us back to see if we will at some point down the road." What a rude, lame, and just offensive model and message sent to MVC customers. It's not the customer's responsibility to wildly guess when Marriott buys back points. Customers could call 100,000 times and be told no every time...so why even advertise that as a service? Why pretend that you're trying to help people?? The honest answer is you're not...and even MVC knows this. Why not engage in buying back points as profitable third-party companies do? Why not take advantage of the inherent arbitrage evident in buying back points at a discount and selling them back at full price? I know Marriott loves cash...but they don't want to make money this way? Seriously???

  Marriott Vacations Worldwide

  Date: 01/11/2023

  Our owners can make reservations at any resort up to 13 months in advance. It is true that there may be some competition amongst owners at our most popular resorts, Maui and Aruba for example, especially during popular holiday travel dates. However, this is not the norm as the vast majority of our owners receive their first choice of reservations on their initial call to Owner Services.
  
  Our organization does make repurchase offers at some of the legacy resorts when it makes good business sense to do so. Mr. ***** owns destination points, which we are not making offers on at this time. Mr. ***** is welcome to sell his ownership interests for sale on the external market if he so chooses.

• Review fromAntonette B

  Date: 12/08/2022

  1 star

  Antonette B

  Date: 12/08/2022

  As a Marriott owner and a recent widow I believed I had given my Marriott timeshare back to to the company. My husband had paid the maintenance fees for 2022. He passed away on December 7th 2021. I contacted Marriott timeshare in February of 2022 and was turned over to the deed back program. As a grieving widow I felt that I had followed up with sending a death certificate to Marriott. I am 80 years old and do not drive. I explained that I would not be using this timeshare at any time. Now I have a bill for $1,827.43 to deed back my 2 bedroom timeshare in Palm Desert. Even though I called early in this year this time share is still in my name. Recently I have received a 21 page document that I don't understand. It has to be notarized and copies sent to remove my name from this timeshare. I believe this is elder abuse by Marriott. I do not plan to send this large amount of money to Marriott for something I have not used or plan to use. My husband and I were never late on any dues and did not owe any money when I called.. I feel I am being abused by Marriott to pay for this timeshare in Palm Desert for taxes and fees for 2023. I believed that Marriott was professional and trusted the people I talked to. I have called the escrow company and the deed back manager called me back to let me know that I had to pay this fee. Even though they have a record that I had called in February of 2022 but I never received any documentation so I believed it was removed from my husband's name.

  Marriott Vacations Worldwide

  Date: 12/13/2022

  We are very sorry to learn about the passing of Mr. ***** and wish Mrs. ***** the best during this difficult time. Our organization does offer a deed back program for owners who wish to relinquish ownership usage for any reason. However, the deed back program is only offered in certain situations and does not apply to owners with an open mortgage, or an outstanding maintenance fees balance.
  
  The documents that Mrs. ***** received are deed back documents. The deed back program is run through our resale operations department. The telephone number to our resale operations office is 866-682-4547.
  
  Currently, Mrs. *****'s transaction is structured so that she will retain usage of her Desert Springs Villas II ownership interest in 2023, and therefore is responsible for the 2023 maintenance fees. The deed back transaction stipulates that usage will be relinquished back to the organization with first year occupancy to the organization in 2024. If Mrs. ***** has questions about the documents that she received, she is encouraged to call our resale office at the telephone number provided.

• Review fromShirley N

  Date: 12/02/2022

  1 star

  Shirley N

  Date: 12/02/2022

  Horrible company. Stay away from them. We have been trying to communicate with them since the beginning of this year. The last correspondence we sent was on 31 Oct 22. We sent a message saying that we wanted out and why. Then, 72 hours later, we got a form letter denying us anything and everything. They did ZERO investigation into the matter and it was evident. They are a bad company.

  Marriott Vacations Worldwide

  Date: 12/08/2022

  According to our records, Ms. ***** has been an owner at The Westin St. John since 2014. Her ownership interests are considered real-estate purchases and they cannot simply be cancelled. In order to relinquish ownership of her Westin St. John interests, Ms. ***** will have to list them for sale on the external market for a price that she deems fair and reasonable. We are sorry to learn that Ms. ***** no longer wishes to own her St. John weeks; however, we do not have any sort of resale program available for this particular resort at this time.
  

• Review fromDenise N

  Date: 12/01/2022

  1 star

  Denise N

  Date: 12/01/2022

  Marriott apparently has no problem scamming and ripping off a LOYAL owner of over 2 decades. I CANNOT TRUST THEM ANY LONGER. I was talked into going to an update meeting where I intended to get help booking reservations through the website, which is always a nightmare. I was told the purchase I made the year before was an "A and B" purchase and I needed the B part. Apparently, that is what caused my issues as my A contract is worthless on its own. (Admitting I was sold something worthless to begin with should have been a red flag) I told the salesperson repeatedly that I could not afford another purchase, but he would not let up! I already caved once since making a real estate investment would be good for me in the long run. I later learned there is no real estate included with that purchase! I also was not told about the interest, so I had no idea I was paying so much more than I originally agreed to... So why would I want to buy another contract?!

  Marriott Vacations Worldwide

  Date: 12/02/2022

  We are sorry to receive this negative review from Ms. *******. Sales executives do not have the systems access or training necessary to assist owners with making reservations. All reservation requests should go through the appropriate owner services office. All ownership interests are considered a form of deeded real-estate and have a value in terms of how they provide our owners with vacation time at our world-class resorts.
  
  All of the terms of each purchase are provided in writing within the sales agreement, including the interest rate for any mortgage financing that was agreed upon by the purchaser.

• Review fromNaho S

  Date: 11/29/2022

  1 star

  Naho S

  Date: 11/29/2022

  Marriott Vacation club, Please fix the website issue.. It has been almost a year that I could not use website to book or even pay the club dues. I am so glad that I only have a basic level of membership. However, I still have to pay ~$1,940 annual fee. It takes time and efforts to manage the membership and difficult to book the desirable destination. It is not an enjoyable experience..

  Marriott Vacations Worldwide

  Date: 12/01/2022

  We have entered the name, email address and zip code associated with this review into our database of Marriott Vacation Club owners cannot locate an existing owner matching the information provided. If Naho ******* is a Marriott Vacation Club owner, then she is encouraged to call Owner Services at 800-845-4226. One of our Vacation Advisors will happily assist her with reservations and club dues payment.