Business Profile
Vacation Timeshare
Marriott Vacations WorldwideHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Vacation Timeshare.
Reviews
This profile includes reviews for Marriott Vacations Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.18/5 stars
Average of 239 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromPricilla H
Date: 09/06/2024
1 starPricilla H
Date: 09/06/2024
Marriott villas II, I was overcharge. I stayed over a month ago. They double billed me and been going back and forth trying to get my charges refunded. I was billed $150 plus 627 more. They told me they had no idea where my charges were coming from. They told me to wait 30 and should be credit back. Its been more than 30 and nothing they do not want to take responsibility for their mistakeMarriott Vacations Worldwide
Date: 10/02/2024
We sincerely apologize for the inconvenience youve experienced. Please contact our Customer Advocacy team at ************ for assistance with your billing issue. We understand your frustration and are committed to resolving this matter promptly. Thank you for your patience.Review fromRaymont C
Date: 08/30/2024
1 starRaymont C
Date: 08/30/2024
Sheraton under the flag of Marriott Vacations Worldwide, has been a huge disappointment, to say the least. During the sales presentation, the allure of the program was undeniable, and I was eager to partake in what seemed like an exceptional opportunity. Regrettably, the closing process was expedited to such an extent that I was not afforded adequate time to thoroughly review the contract or fully understand the long-term implications of this commitment. This rushed decision has since manifested itself into a series of unanticipated challenges and disappointments. One of the primary issues I've encountered relates to the usability and availability of properties. Despite assurances that my points allocation would suffice for numerous bookings at a variety of locations, my wife and I have repeatedly faced situations where desired properties were unavailable or beyond our points capacity. This has led to repeated frustrations and has significantly diminished our ability to enjoy the benefits we were so enthusiastically promised. In 3 years, we have only been able to book 1 vacation, which is vastly different from the available resorts and destinations touted during the sales presentation. Furthermore, the financial burden of maintaining this timeshare has escalated beyond my initial understanding. While I was preparing for the monthly payments and annual maintenance fees outlined in the contract, the reality was an introduction to additional costs and steadily increasing fees. These unexpected financial pressures have compounded the difficulty of utilizing the timeshare, transforming what was once an exciting prospect into a source of financial and emotional stress.Marriott Vacations Worldwide
Date: 10/02/2024
Thank you for sharing your feedback. We understand your concerns and regret any inconvenience caused. Please note that you were provided a 10-day rescission period to review the purchase documents and ensure the program was suitable for you and your family. Details about ownership dues were also included in your purchase documents. While we strive to offer availability to all our owners, we recommend booking 12 months in advance for the best chance of confirming a stay.Review fromKim H
Date: 08/29/2024
1 starKim H
Date: 08/29/2024
We purchased points last year in July and have not been able to book a satisfactory vacation as of late August 2024. The app is useless as you cant even login most of the time. If you can login, there are no rooms available for what is requested for the time requested. It sends you to a website to book the points that errors out. When I email the guy who sold the timeshare about my issues, he never responds because he got his money. We then have to call owner services where we get put in waitlists that we cant check, and dont get confirmation emails. The customer advocacy support isnt very helpful either because we still dont have the room that we want. The whole timeshare point system is beyond subpar. Please do not buy from them.Marriott Vacations Worldwide
Date: 09/10/2024
Im sorry to hear about your frustrating experience with booking vacations and using the app. Availability cannot be guaranteed, and for the best results, we recommend booking 12 months in advance. For assistance, please contact ************** at ************. They should be able to help address your concerns and provide the support you need.Review fromTesfaye G
Date: 08/26/2024
1 starTesfaye G
Date: 08/26/2024
We were blatantly lied to about Marriott ************* happily buying back the property if we needed to sell, and we were not informed about the two-week period during which we could have opted out of the contract. We are in desperate need of relief from this overwhelming financial and psychological burden. The unfortunate reality of this contract is that we couldn't book vacations for our family, let alone rent the property to friends. We were unable to secure a booking for our daughter when she traveled to ******* and ******. We were never informed about the exorbitant 14% interest rate, which was much higher than most bank rates at the time. We were told we were responsible for a loan amount of $31,000 but were never informed that we would end up paying $107,400 over 15 years, including maintenance fees. Additionally, we were not made aware of how high the maintenance fees would be and that they would increase annually, regardless of whether we used the club or not. Marriott failed to meet their truth in lending obligations, disclose our interest rate and loan terms, or point out the absurd hidden fees which should be reason enough to terminate our contract. A few months after joining, we called to book a cruise as promised, only to be blindsided by the revelation that our points were insufficient to book our family of six. The same representatives informed us that our points were too few to accommodate our family. Consequently, we had to pay out of pocket for our family vacations. My wife pleaded for an explanation, but Marriotts representative has ignored her texts and calls entirely. We are extremely frustrated by the lack of answers to our questions and expect answers NOW.Marriott Vacations Worldwide
Date: 09/10/2024
Im sorry to hear about your frustrations with the Marriott ************** After reviewing your owner purchase documents, we can confirm that you were made aware of the challenges mentioned, including the terms of payment, interest rates, and the availability of bookings. If there are specific issues youre currently facing, please let us know, and well do our best to assist you.Review fromKimberly P
Date: 08/17/2024
1 starKimberly P
Date: 08/17/2024
A total scam. I bought in based on promises of thousands of resorts worldwide and nothing is ever available. Ever. I can book ****, ******* etc, but nothing else is available. Forget trying to book the caribbean etc. The fees are outrageous and to pay for something you can't use is just awful. I am totally disgusted that this fraudulent activity by a huge corporation is legal.Marriott Vacations Worldwide
Date: 09/10/2024
Im sorry to hear about your frustration with the availability and fees associated with your ownership. When you became an owner, you agreed to the terms of payment and understood that availability cannot be guaranteed. The best way to secure a reservation is by booking 12 months in advance. If there are specific challenges youre facing, please let us know, and well do our best to assist you.Review fromTroy E
Date: 07/16/2024
1 starTroy E
Date: 07/16/2024
Felt very unsafe when someone tried to break into our room at the element in *******, Fl and the front desk tried to cover it up and lied to the police when they came out.Marriott Vacations Worldwide
Date: 07/18/2024
I apologize for this situation. Understanding the Element is not a Marriott ************* property, we recommend you reach out to Marriott Customer Care at ************.Review fromJennifer M
Date: 07/14/2024
1 starJennifer M
Date: 07/14/2024
Unbelievably bad customer service. Regretting every ***** I spent. While I have enjoyed my destinations the corporate office has made my experience miserableMarriott Vacations Worldwide
Date: 07/18/2024
We truly apologize about your concerns. If there as any specific situation or concerns you have, please contact our ***** Services teams at ************.Review fromDave O
Date: 07/10/2024
1 starDave O
Date: 07/10/2024
Do not buy anything from this company. It's a waste of money and time.Marriott Vacations Worldwide
Date: 07/18/2024
We apologize for your frustrations. If you should have any specific concerns our questions, please let us know and we will be happy to assist.Review fromRichard F
Date: 06/27/2024
1 starRichard F
Date: 06/27/2024
I am writing this review because our journey with Marriott, specifically with the ********************* has been filled with moments of joy shadowed by overwhelming financial and emotional stress. We were drawn in by an offer for a stay at the *********************** in ****, which required attending a 90-minute timeshare presentation. This presentation extended well beyond the promised time, setting a precedent for our future interactions. Despite our initial reluctance, we were subjected to high-pressure sales that led us to purchase a timeshare at the ************. Promises made at the time of purchase, such as the ability to book our preferred location and the stability of maintenance fees, have not been honored. Contrary to the assurances given, we have struggled to book time at our home resort. This has significantly diminished the value of our investment and the enjoyment of our membership. Each time weve tried to book a vacation the website shows very little availability, which then requires us to phone in a reservation, which leads to long hold times. Throughout our interactions, we were provided with misleading information regarding the cost and benefits of our timeshare. Maintenance fees have escalated beyond our expectations, adding to our financial burden. When comparing the availability and cost on the timeshare website to the Marriott app, there is a significant difference in what is being made available. I have since found that I can book all the Marriott timeshare resorts through the Marriott app for significantly cheaper than what I pay for the monthly timeshare payments + maintenance fees. We are simple, hardworking people who have been taken advantage of and now we are stuck in a contract that is draining us financially, with nothing in return. I have reached out and asked to be released from our contract, but I have yet to hear back from them.Marriott Vacations Worldwide
Date: 07/18/2024
We apologize for the frustrations you experienced during your sales tour. We understand that the tour can extend beyond the anticipated 90 minutes depending on the questions asked and if there is a request for purchase. Availability cannot be guaranteed, but booking when the inventory is released at the 12-month booking window will give you the best chance of securing your requested dates. Maintenance fees are not determined by Marriott ************* but are decided and agreed upon by the owner's association. The rates on the Marriott Bonvoy app only become available when an owner rents out their ownership, allowing the rental rates to become accessible. These rates fluctuate depending on the season, room type, and view type. If you would like to explore possible exit options for your ownership, our **** Services team can be reached at ************. Thank you for bringing your concerns to our attention, and we are here to assist you further.Review fromKatherine E
Date: 06/17/2024
1 starKatherine E
Date: 06/17/2024
My parent have owned since the late 1990s. I went to a sales presentation with "*******". My parent are retired and have plenty of points and are on a fixed income. I was disgusted by the information. We were told selling out points on a website was illegal although last year in 2023 when in ******* we were told to buy more points to pay over the years what we owed in points purchased. She also made refenences like "being couch postatoes" and no vacations. I expressed my parents being retired had fixed income ans she told them to start charging her children for costs. We also were told at the resort they wouls only supply so much toilet paper and paper towels and dish detergent. I absolutely will no buy more points into a company like this, and to also now we were told to stop coming to sales meetings because when we didnt buy points, it could cost people to lose their jobs. This is absolutely a horrible way to treat people who have invested in a company for years and we were there for 3 hours and one of the most disrespectful customer sales meeting I have ever been too. Do better for your customers I can tell you my family do not plan on buying more points ever again.Marriott Vacations Worldwide
Date: 07/08/2024
We're very sorry to hear about your recent experience and appreciate your feedback. This is not the standard of service we strive to provide, and we will address this internally. Thank you for sharing your concerns.
Marriott Vacations Worldwide is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.