Reviews

This profile includes reviews for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IT Works! Global, Inc. has 12 locations, listed below.

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  IT Works! Global

  908 Riverside Dr Palmetto, FL 34221-5038

• 

  IT Works! Global, Inc.

  4505 Newpoint Pl STE 200 Lawrenceville, GA 30043-5576

• 

  IT Works! Global, Inc.

  1250 N Fairway Dr STE 104 Avondale, AZ 85323-5232

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  IT Works! Global, Inc.

  4005 Newpoint Pl STE 200 Lawrenceville, GA 30043-6006

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  IT Works! Global, Inc.

  3609 Pipestone Rd # 3611 Dallas, TX 75212-6110

Review Details

• Review fromSerenity H

  Date: 09/06/2024

  1 star

  Serenity H

  Date: 09/06/2024

  This company is bad with not canceling after you tell them to and not refunding back money after you told them that none of their products have been used or open at all! They keep trying to charger my card when I told them not to! They claim a manager will get back to you and they never do! I want my money back asap and they can have their product

  IT Works! Global, Inc.

  Date: 09/06/2024

  Hello *****,
  
  Thank you for your review.
  
  Based on your review, IT WORKS! will need some additional information such as phone number, full name or address to locate your account. 
  
  We would love to help and of course, it's totally up to you what you would like share on this site.  For those who would like a private messaging option, please email us at *************************************** and in the Subject Field please type BBB Review. 
  
  Also, as an alternative It Works! Customer Support can be found at **********************************************************; This site also has a ************ available.  Furthermore, you may log into your back-office portal and submit a support ticket.  
  
  We look forward to reviewing this matter and we will await your reply.  
  
  IT WORKS!

• Review fromKirsten M

  Date: 08/25/2024

  1 star

  Kirsten M

  Date: 08/25/2024

  Don’t buy into this stuff! I ordered through a rep and got my first order which was the Skny and tfxx. I asked a ton of questions, but one wasn’t if I could cancel at any time. So she didn’t mention that I have to keep the subscription for 3 months or I have to pay $19 membership fee in order to cancel. Well I was just charged the $45 for the second order, and there’s no Skny gummies on there just the tfxx. I went to cancel because it’s not working for one and the underhanded marketing is terrible, and had to pay $19 which I think is crazy. Especially when you order one thing first and the second order is different. Needless to say I’ve spent a lot of money on this stuff and it hasn’t worked and I feel like I’ve been lied to. Do not recommend.

  IT Works! Global, Inc.

  Date: 09/03/2024

  Hi *******,
  
  Thank you for contacting us. We were able to locate your account and see that you were enrolled with the subscription. We also show that you were able to take advantage of our July enrollment special that included an extra product. To enroll as a Perks Member, you have the below options. And then you are entitled to the Perks members pricing and not retail pricing. Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or Commit to a 3-month Subscription and have the Membership fee waived! Please be advised the IT WORKS! Perks Program is listed on our website at ********************************************* apologize that this was not properly explained to you, and we have refunded the membership fee that you paid on order *********. We have also sent a prepaid shipping label, to the email address you provided the BBB, so that you may return your order from August for a refund. Please let us know if we can be of any additional assistance.
  
  Thank you,
  
  IT WORKS! 

• Review fromTeresa B

  Date: 08/22/2024

  1 star

  Teresa B

  Date: 08/22/2024

  I was not informed that I would need to purchase again after the first order, and I did not get any warning that another order would be shipped, just that it was on it's way.

  IT Works! Global, Inc.

  Date: 08/23/2024

  Thank you for reaching out. We have reviewed your account and confirmed that you have previously received shipments from us. Additionally, shipment notifications have been sent to the email address listed on your account: *********@live.com.
  
  
  
  Please be advised that your account has been canceled, and no further charges will be applied. For information on returning your order, please refer to our return policy here: [Return Policy](https://static.myitworks.com/legal/pdf/returnspolicy.pdf). Once we receive and verify the returned products, we will process your refund.
  
  
  
  If you have any questions, feel free to contact us at **********@itworks.com.
  
  
  
  Sincerely,  
  
  IT WORKS! Compliance Department

• Review fromKim M

  Date: 08/17/2024

  1 star

  Kim M

  Date: 08/17/2024

  I ordered the gummys as I wanted to try them and see if they worked. I thought I was just doing one order. I did not know this was a subscription for 90 days. They should make this clear when you are ordering. I tried to stop the subscription, but when I went to the webpage it was blank. So I went in and changed the number of my credit card so the credit card couldn't be charged. They went back and changed it back to the original number. When I called them complaining because they were sending me another order, it cost $19 to cancel the subscription. I don't feel this is right. They should make it clear that you are buying for three months!!

  IT Works! Global, Inc.

  Date: 08/21/2024

  Thank you for contacting us. We apologize for your experience. We have refunded the membership fee and canceled your account. No further charges will occur.
  
  Sincerely,
  
  IT WORKS! Compliance Department

• Review fromChristine C

  Date: 08/16/2024

  1 star

  Christine C

  Date: 08/16/2024

  I ordered the 30DD to try to help with some weight loss after giving birth, I didn't expect miracles but a couple pounds would have made me happy at the end game. I was contacted by a rep that wasn't my own asking how I was getting along with the product, any questions etc. I told her that I was actually gaining weight while using the product and I found it really hard to eat so much (I usually eat once a day). Immediately she went to drink less water and stop taking the ***** I was in no way cutting out any water as I am go go go and have been checked by my doctor and my water consumption is fine. She would not accept that the weight gain could be from the added meals and struggling to eat them for a couple weeks, she kept on going. I contacted my rep and said I was cancelling my 3 month subscription because someone representing the company was just not listening and pushing in another direction, my rep concluded that the very new rep should not have contacted me. When I first ordered my 30DD I also ordered the two day cleanse, I took it just a couple weeks ago, now while I felt better after using it and had just over 4 lbs of weight loss I can't account for those being actual results as I ate out for dinners the two nights before (which I never do, I'm a very healthy eater) so I had bloat and extra weight. After the cleanse I knew full results wouldn't be in effect right away so I continued my regular diet of eating healthy and water and gained back 2.7 lbs, so I really can't account for this product working as well. I understand that the products work for some people, however I just wasn't one of them.

  IT Works! Global, Inc.

  Date: 08/21/2024

  Thank you for contacting us. We apologize for the frustration caused by our representative. We will address the issue.
  
  Regarding your account, we have processed a refund for your membership fee and canceled your account.
  
  If you have any questions or concerns, please feel free to reach out to our customer service department. We will be happy to assist you.
  
  Sincerely,
  
  IT WORKS! Compliance Department

• Review fromDonna R

  Date: 08/15/2024

  1 star

  Donna R

  Date: 08/15/2024

  This is the second month on a row that I have purchased an item and not received Last month it was resent , this month Im getting the run around but yall were quick enough to charge my card the $59.73 , This item is SLMR , Ive ordered other items and always delivered except for this product Says shipped July 29 and for past 2 weeks have been getting texts will be delivered today by 7 pm and each day says the next day by 7pm Ridiculous you just lost a customer

  IT Works! Global, Inc.

  Date: 08/16/2024

  Hi *****,

  
  

  Thank you for contacting us. Our records do show that **** was having difficulties delivering order *********. We also show that this order has been fully refunded as of 8/15/2024. If we can be of any additional assistance, please let us know.

  
  

  Sincerely,
  
  IT WORKS! 

• Review fromPeggy Y

  Date: 08/13/2024

  1 star

  Peggy Y

  Date: 08/13/2024

  I fell for this scam and should have known better when the representative didn't disclose the name of your company and she did not disclose the order required a 90 day subscription. I feel that was false representation. I placed the order for the 30 day drop which was all I wanted - 30 days not a commitment to 90 days. Your company charged my card as soon as the order went through. The site disclaimer if there is one is not clearly displayed which again in my opinion is false representation. I placed this order yesterday and I chose to cancel it this morning and was charged another $34.99 to do that. Misrepresentation on behalf of your representative as well as the company and had I researched further I certainly would not have spent $150.83 for the product. Please remove all my personal information from your customer list. Customer ********

  IT Works! Global, Inc.

  Date: 08/14/2024

  Hi *****,

  
  

  Thank you for contacting us. When placing your order to become a Perks Member the options presented on the website are Retail Price, Perks Member price with a one-time $34.99 membership fee or Perks Member price with the monthly subscription, skipping the membership fee. We do show that you placed order ********* for the membership fee and as an exception we have processed a full refund and closed your account. If we can be of any additional assistance, please let us know. 

  
  

  Sincerely,
  
  IT WORKS! 

• Review fromStephanie F

  Date: 08/07/2024

  1 star

  Stephanie F

  Date: 08/07/2024

  I ordered the cleanse and tried it for a couple of months. It was not really working for me so I contacted my Rep ***************************** to get her assistance in canceling. My purchase was made directly through her and not the website. She never gave me information on how to create a login so I couldn't go that route. I thought it was taken care of but 6 days ago I was charged and sent the product again! I contacted ****** again and she said she would take care of it but then today they tried to charge my card again. I was excited to try some other products but this experience has ruined that. I was going to return the product but after shipping and fees it's not worth it. I feel like I was robbed. I will not be referring anyone to this company and plan on going back on my social media to withdraw the support I originally gave it. DO NOT order anything from this company.

  IT Works! Global, Inc.

  Date: 08/08/2024

  Hi *********,

  
  

  Addressing your concern is our top priority. We apologize that your subscription was not cancelled when you thought it was. We have confirmed that as of today 8/8/2024 your subscription and account are fully cancelled. We have also emailed you a prepaid shipping label so you may return order ********* without any shipping fees. If we can be of any additional assistance, please let us know.

  
  

  Sincerely,
  
  IT WORKS!

• Review fromMichelle W

  Date: 06/03/2024

  1 star

  Michelle W

  Date: 06/03/2024

  They are absolutely terrible! They said the monthly price wouldnt increase., sure enough it did! I tried to cancel and it wants to charge me ***** plus tax. Then was told opps we forgot to tell you about that when you signed up.. are you kidding me!? Definitely a scam! They dont stand by their product either

  IT Works! Global, Inc.

  Date: 06/04/2024

  Hello ********,
  
  
  
  We are sorry to hear about this matter. 
  
  
  
  Our records show that you enrolled with a 3-month subscription which included a special 20% off promotion.  To enroll as a Perks Member, you have the below options.  And then you are entitled to the Perks members pricing and not retail pricing.
  
  Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
  
  Commit to a 3-month Subscription and have the Membership fee waived!
  
  
  
  Please know the IT WORKS! Perks Membership it is stated on the IT WORKS! website before you even enroll at ****************************************** .  As an exception, we refunded you the membership fee and no more charges will incur.  
  
  
  
  We do note that you downloaded a return label for return of eligible product for a refund.  Regarding Product Guarantees it is stated on our website at ***********************************************************; IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed and a money back guarantee is not offered.Customers should always follow the directions noted with each product received.
  
  
  
  Sincerely,
  
  
  
  IT WORKS!

• Review fromstephanie m

  Date: 05/31/2024

  1 star

  stephanie m

  Date: 05/31/2024

  I have serious health issues because of their products, not only i tried to return the items that were open, but also the unopen ones, i heard of my friend who just have a miscariage due to their products, I lost my money, my time and just to get seriously sick, I wish people can research their products before using them

  IT Works! Global, Inc.

  Date: 06/04/2024

  Hello *********,
  
  
  
  We are sorry to hear about your concerns.  All of our products do contain a Caution label.  Please be aware it is the consumer’s responsibility to read the contents, labels, and product information, particularly if there are any concerns about specific ingredients or health concerns.  Our Product Descriptions are available on our website at ******************************** and include a description of all the ingredients, How to Use, directions, dose, and Frequently Asked Questions.  Also, if you have a medical condition, a health concern, or are taking prescription medicine, please consult your doctor before using these products.  Individual results may and will vary.    
  
  
  
  If you require additional assistance, please email ********************** with your address, phone number or any other information to identify your IT WORKS! account.  
  
  
  
  Sincerely,
  
  
  
  IT WORKS!