Reviews
This profile includes reviews for IPSY's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,028 Customer Reviews
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Review fromEmma S
Date: 04/03/2025
1 starEmma S
Date: 04/03/2025
I had ipsy many years ago and canceled after receiving too many items that didn't match my survey. They use a poor quality 3rd party shipment company and orders were often delayed. I recently rejoined to give them another try. Nothing has changed. Still items I don't want and a poor quality 3rd party shipper. I ordered something and they sent the wrong item. Support was quick to replace it, yet the ended up sending the same wrong item!! That was enough for me
IPSY
Date: 04/08/2025
Hi ****,
Thank you for reaching out through BBB!
We are so sorry to hear about your recent experience with us. Your feedback and member happiness is important to us, and we want to make things right. We'll be reaching out to you directly via email within the next ***** hours.
We look forward to assisting you!
Yours truly,
Team IPSYReview fromLinda C
Date: 04/03/2025
5 starsLinda C
Date: 04/03/2025
I've had more fun and no small amount of entertainment getting surprises curated for me! I think this is a generous program with tons of choice...I believe it works for customers and vendors alike.IPSY
Date: 04/07/2025
Hi *****,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromCeleste S
Date: 04/03/2025
3 starsCeleste S
Date: 04/03/2025
Its a convenient way to try and buy a wide range of products. I would like to see better value in the monthly boxes. One, maybe two items will be worth it and then the other an item that is an odd color. I enjoy it, but I think there could be more items & more quality included for the price.IPSY
Date: 04/08/2025
Hi *******,
Thank you for reaching out through BBB!
We are so sorry to hear about your recent experience with us. Your feedback and member happiness is important to us, and we want to make things right. We'll be reaching out to you directly via email within the next ***** hours.
Yours truly,
Team IPSYReview fromLorie S
Date: 04/03/2025
5 starsLorie S
Date: 04/03/2025
I've been receiving ipsy for 3 or 4 mos now and so far I haven't had any bad experience and I like choosing my productsIPSY
Date: 04/07/2025
Hi *****,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
If you ever in need of help, please reach out to our IPSY ************* team via our help site and someone will be with you shortly: ************************************************
Yours truly,
Team IPSYReview fromLauren J
Date: 04/03/2025
5 starsLauren J
Date: 04/03/2025
I enjoy my Ipsy subscription. Sure, some months are better than others, but that’s what happens. Customer service is great—quick and friendly.IPSY
Date: 04/07/2025
Hi ******,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromAna S
Date: 04/03/2025
5 starsAna S
Date: 04/03/2025
Fixed my issue very quickly and answered all my messages very politelyIPSY
Date: 04/07/2025
Hi ***,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview from[email protected] A
Date: 03/28/2025
3 stars[email protected] A
Date: 03/28/2025
IPSY offers a fun way to try new beauty products, and I did enjoy some of the samples I received. However, the customization didnt always match my preferences, and I occasionally got repeat or low-value items. **************** was okay, but response times could be improved. Overall, its a decent service, but theres room for improvement.IPSY
Date: 04/03/2025
Hi Alaric,
Thank you for reaching out via BBB!
We are so sorry to hear about your recent experience with us. Your feedback and member happiness is important to us, and we want to make things right.
We'll be reaching out to you directly via email within the next few days to further resolve this issue. We look forward to assisting you!
Best,
Team IPSYReview fromNicole N
Date: 03/27/2025
5 starsNicole N
Date: 03/27/2025
Im there for the Add Ons and Ipsy Store. I have a Glam Bag subscription and have on and off since they they started over a decade ago. These are privileges for all members. So maybe you dont love everything in your Glam Bag, it was only $14.99+ and access to tons of amazing deals. Join a swap group if youre that unhappy with your Bag or Box, also ***** Gifts. A ton of options. Ipsy customer care has been great, you have to give them a chance before you complain. Theyve made everything right with me. To me its absolutely worth having the opportunity to try so many amazing products at crazy cheap prices. Read all descriptions and blow up a picture of the item to be SURE the size prior to ordering. Also, to the lady whos complaining about the *** Toy, its gone. Right now Im having technical difficulties purchasing in the Ipsy store for almost a week and Im not shaming them. Were in constant communication to fix the issue. The new Store website update has been a bit slow, My only issue is that the error messages dont say what the error actually is. You can be held up from anything from adjusting your cart to shopping for Add Ons to paying. All because something needs fixing but they dont tell you what it is. Theyve improved their shipping, I now receive boxes with padding, not envelopes for delicate items. In all, Im very happy and would recommend this to anyone whos into makeup skincare and hair care.IPSY
Date: 04/03/2025
Hi ******,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
If you are still in need of help, please reach out to our IPSY ************* team via our help site and someone will be with you shortly: ************************************************
Yours truly,
Team IPSYReview fromLaura H
Date: 03/17/2025
5 starsLaura H
Date: 03/17/2025
The company actually cares about your wants and needs. They also have wonderful brands at great prices. And, the shipment is always on time!IPSY
Date: 03/18/2025
Hi *****,
Thank you so much for your positive feedback! We are grateful to hear about your experience.
We hope we can keep delighting you moving forward, and we hope you love all the upcoming features. Stay tuned on our social channels @IPSY to keep up with what is new!
Yours truly,
Team IPSYReview fromTori S
Date: 03/12/2025
1 starTori S
Date: 03/12/2025
This is a beauty product subscription. They are selling a *** toy on a site that allows any age to sign up or view products.IPSY
Date: 03/17/2025
Hi Tori,
Thank you for reaching out via BBB!
We are so sorry to hear about your recent experience with us. Your feedback and member happiness is important to us, and we want to make things right.
We'll be reaching out to you directly via email within the next few days to further resolve this issue. We look forward to assisting you!Best,
Team IPSY
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