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Business Profile

Online Cosmetic Sales

IPSY

Reviews

This profile includes reviews for IPSY's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

IPSY has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • IPSY

      Pembroke Pines, FL 33027-6166

      BBB accredited business seal
    • Ipsy

      903 Colorado Ave Santa Monica, CA 90401

    • Ipsy

      4670 Railhead Rd Fort Worth, TX 76106-1990

    Customer Review Ratings

    3.96/5 stars

    Average of 1,028 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromDanielle E

      Date: 11/07/2023

      5 stars
      Quality products, lots of options. **************** is prompt and friendly. They will do whatever it takes to fix an issue when it arises. Positive vibes, very inclusive. Proud long term subscriber.
    • Review fromSonia B

      Date: 11/07/2023

      5 stars

      Sonia B

      Date: 11/07/2023

      Love using this product. Enjoy every moment of my self care in the different products. Love the different products every month which was my favorite that gave me different results and enhancements. Grateful for the experience and opportunity.

      IPSY

      Date: 11/09/2023

      Hi *****,
       
      Thank you for your amazing feedback, we love to hear this!
       
      The goal of IPSY is to inspire people all around the world to express their individual beauty. Everything we do is to support you on your path to self-discovery, so you can feel confident in letting your unique beauty shine every day. We really appreciate your continued support; it means everything to us. Your faith and loyalty in us have been essential, allowing us to grow and develop.
       
      We look forward to continuing to dazzle you month after month. Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team

      IPSY

      Date: 11/14/2023

      Hi *****,
       
      Thank you for your amazing feedback, we love to hear this!
       
      The goal of IPSY is to inspire people all around the world to express their individual beauty. Everything we do is to support you on your path to self-discovery, so you can feel confident in letting your unique beauty shine every day. We really appreciate your continued support; it means everything to us. Your faith and loyalty in us have been essential, allowing us to grow and develop.
       
      We look forward to continuing to dazzle you month after month. Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care, 

      Your IPSY Team

    • Review fromEmma F

      Date: 11/07/2023

      5 stars

      Emma F

      Date: 11/07/2023

      Wonderful and very helpful, thank you so much for all the help!!

      IPSY

      Date: 11/09/2023

      Hi ****,
       
      Thank you for your review and feedback, we love to hear this!
       
      At the forefront of IPSY is the dedication to creating a stellar membership experience, and it is so nice to hear that our members appreciate the effort that we put into making sure we provide a wonderful experience. We look forward to continuing to dazzle you month after month.
       
      Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team

    • Review fromVanessa B

      Date: 11/07/2023

      5 stars

      Vanessa B

      Date: 11/07/2023

      I've had a wonderful experience with Ipsy! If I have an issue; which is RARE, they resolve it promptly and without hesitation. The products I receive are good, if not really really good! I love how customers can use Afterpay as well. This is an amazing sub box. My daughter and I love it! If I had to name one bad thing, is the shipping does take longer than I would like. But there is always something new and exciting to look forward to!

      IPSY

      Date: 11/09/2023

      Hi *******,
       
      Thank you for your review and feedback, we love to hear this!
       
      At the forefront of IPSY is the dedication to creating a stellar membership experience, and it is so nice to hear that our members appreciate the effort that we put into making sure we provide a wonderful experience. We look forward to continuing to dazzle you month after month.
       
      Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team 

    • Review fromEmily M

      Date: 11/07/2023

      5 stars

      Emily M

      Date: 11/07/2023

      I absolutely love Ipsy! The products you get to try are always amazing and usually end up making you want to repurchase or purchase the full-size whatever the case may be! Lol Ive spend a lot of time shopping in the Ipsy shop, without them I would have never gotten to try most of my favorite products as they are sometimes unaffordable without Ipsys amazing discounts! Ive gotten several items at an amazing price that truly you couldnt get anywhere else ! I love the mystery of what ** going to get in my glam bag each month! As well as loving the add on I wish I could find the second chance add ons again Ive only seen it once and I would love to buy some through them as a second chance sometimes I shop to quickly and regret not buying one or more items lol ! Ipsy has supplied me with so many makeup, perfumes and skin care products I couldnt be happier with them!

      IPSY

      Date: 11/09/2023

      Hi *****,
       
      Thank you for your amazing feedback, we love to hear this!
       
      The goal of IPSY is to inspire people all around the world to express their individual beauty. Everything we do is to support you on your path to self-discovery, so you can feel confident in letting your unique beauty shine every day. We really appreciate your continued support; it means everything to us. Your faith and loyalty in us have been essential, allowing us to grow and develop. We look forward to continuing to dazzle you month after month.
       
      Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team

    • Review fromTammie C

      Date: 11/07/2023

      5 stars

      Tammie C

      Date: 11/07/2023

      I LOVE IPSY. They are absolutely one of the best companies I purchase from. Issues do arrive - items get lost in transit, stock shortages, etc but their customer service team aka ******************** CARE has always done their utmost to try to make up for the things that do go wrong. The response is rapid, caring, positive and effective. Communication is clear and concise. IPSY CARE is the reason I shop IPSY with confidence.

      IPSY

      Date: 11/09/2023

      Hi ******,
       
      Thank you for your review and feedback, we love to hear this!
       
      At the forefront of IPSY is the dedication to creating a stellar membership experience, and it is so nice to hear that our members appreciate the effort that we put into making sure we provide a wonderful experience. We look forward to continuing to dazzle you month after month.
       
      Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team

    • Review fromSpydr M

      Date: 11/07/2023

      4 stars

      Spydr M

      Date: 11/07/2023

      The products I received have been different from things I find in the store. The orders always arrive in a timely manner and with no issues. I would recommend.

      IPSY

      Date: 11/09/2023

      Hi Spydr,
       
      Thank you for your amazing feedback, we love to hear this!
       
      The goal of IPSY is to inspire people all around the world to express their individual beauty. Everything we do is to support you on your path to self-discovery, so you can feel confident in letting your unique beauty shine every day. We really appreciate your continued support; it means everything to us. Your faith and loyalty in us have been essential, allowing us to grow and develop. We look forward to continuing to dazzle you month after month.
       
      Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team

    • Review fromStacy M

      Date: 11/07/2023

      5 stars

      Stacy M

      Date: 11/07/2023

      I love the glambox it's worth every bit of *****

      IPSY

      Date: 11/09/2023

      Hi *****,
       
      Thank you for your amazing feedback, we love to hear this!
       
      The goal of IPSY is to inspire people all around the world to express their individual beauty. Everything we do is to support you on your path to self-discovery, so you can feel confident in letting your unique beauty shine every day. We really appreciate your continued support; it means everything to us. Your faith and loyalty in us have been essential, allowing us to grow and develop. We look forward to continuing to dazzle you month after month.
       
      Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team

    • Review fromLESLIE O

      Date: 11/07/2023

      5 stars

      LESLIE O

      Date: 11/07/2023

      I have had nothing but great service. Incredibly easy to change address if you need to change cards for payments thats easy too.great products and customer service!

      IPSY

      Date: 11/09/2023

      Hi ******,
       
      Thank you for your review and feedback, we love to hear this!
       
      At the forefront of IPSY is the dedication to creating a stellar membership experience, and it is so nice to hear that our members appreciate the effort that we put into making sure we provide a wonderful experience. We look forward to continuing to dazzle you month after month.
       
      Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team

    • Review fromJennifer M

      Date: 11/07/2023

      5 stars

      Jennifer M

      Date: 11/07/2023

      Great service easy to manage and they have great products. Support has always addressed any order issues. You usually have to start with their chat option.

      IPSY

      Date: 11/09/2023

      Hi ********,
       
      Thank you for your review and feedback, we love to hear this!
       
      At the forefront of IPSY is the dedication to creating a stellar membership experience, and it is so nice to hear that our members appreciate the effort that we put into making sure we provide a wonderful experience. We look forward to continuing to dazzle you month after month.
       
      Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
       
      Take care,

      Your IPSY Team

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