Reviews

This profile includes reviews for IPSY's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IPSY has 3 locations, listed below.

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  IPSY

  Pembroke Pines, FL 33027-6166

  
• 

  Ipsy

  4670 Railhead Rd Fort Worth, TX 76106-1990

• 

  Ipsy

  903 Colorado Ave Santa Monica, CA 90401

Review Details

• Review fromAna Z

  Date: 11/07/2023

  3 stars

  Ana Z

  Date: 11/07/2023

  I was pleased with the quay of my purchase, but I was disappointed to find out that there was no on call service. It would be very helpful to talk to someone thought spoken words and not typed words.
  

  IPSY

  Date: 11/09/2023

  Hi ***,
   
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website. I'm sorry for the trouble. The last thing I want is for you to feel upset and inconvenienced.
  
  Right now we're only set up for email and social media support because we think that we're able to offer our best customer care experience that way. Were committed to responding to members within 24 hours.
  
  Were always looking for ways to improve, so well be sure to share this with the rest of the team to take into consideration for the future. 
   
  We appreciate your understanding and my apologies for any inconvenience. 
   
  Sincerely,

  Your IPSY Team

• Review fromNicole S

  Date: 11/07/2023

  5 stars

  Nicole S

  Date: 11/07/2023

  Always quality sample sizes. I've explored so many brands because of ipsy. I love the full sized products. It's like Christmas every month
  

  IPSY

  Date: 11/09/2023

  Hi ******,
   
  Thank you for your review! It is always nice to hear this from our members.
   
  We continue to keep the membership experience a top priority, and we are always dedicated to always creating a wonderful experience. We look forward to continuing to dazzle you, month after month.
   
  Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
   
  Take care,

  Your IPSY Team

• Review fromJulie H

  Date: 11/05/2023

  1 star

  Julie H

  Date: 11/05/2023

  Customer service is none existent and makes it a 5 step process or more to delete a subscription. Unfortunately this does not delete your account. To Delete your account with all your personnel information on it, including card and payment information. It then continues to charge you on your card. You then need to contact said non existent customer service, give them all your information again to try and retrieve your monies back. I am still receiving emails and harassment after closing my subscription and when I returned to close my entire account they charged me for a new shipment.
  

  IPSY

  Date: 11/06/2023

  Hi *****,
  
   
  
  Thank you for reaching out through BBB!
  
   
  
  Your feedback is very important to us and we understand how important it is to get support when needed. 
  
   
  
  Our Glam Bot was designed to provide immediate answers to assist you with your membership. You can also say Contact Support at any time to open a ticket. For more tips on how to use our Glam Bot, you can visit our FAQ page here: bit.ly/3FlboBi.
  
  
  
  We'll be reaching out to you in ***** hours to further assist you. 

  
  

  Thanks, 

  
  

  Your IPSY Team 

• Review fromPENNY L

  Date: 11/03/2023

  1 star

  PENNY L

  Date: 11/03/2023

  I have been trying to cancel my monthly makeup bag and I cannot log into my account and now they are telling me I do not have an account even though they are pulling money from my account monthly. Yes I am receiving my makeup bag but contacting the company has not resolved the problem.
  

  IPSY

  Date: 11/06/2023

  Hi *****,
  
   
  
  Thank you for bringing this to our attention through your complaint on the Better Business Bureau website, and for giving us this opportunity to assist you. We apologize for your less-than-perfect experience. This was not our intention, and this is not the impression we'd like to leave with our valued members. 

  
  

  We will be contacting you within ***** hours with assistance for your inquiry. 

  
  

  Best, 

  
  

  Your IPSY Team

• Review fromChristine M

  Date: 11/02/2023

  1 star
  Save your time and money and do NOT get anywhere near this company. I signed up for a BoxyCharm subscription, then moved shortly thereafter and updated my shipping address (which took several hours of back and forth with customer service for this one simple task). However, all my boxes were shipped to my old address. Normally, package forwarding would just forward the package to my new address. But I confirmed with **** that Ipsy did not include enough shipping, so the boxes were not forwarded and set to be disposed of by ****. I intervened and **** was fortunately able to hold one of the boxes, but I never received two others that I paid for. The website is misleading, customer service is awful, and the entire company feels like a scam. This should be on the FTC's radar for engaging in unfair and deceptive practices.

• Review fromLindsay D

  Date: 11/01/2023

  5 stars

  Lindsay D

  Date: 11/01/2023

  I have been trying to cancel this membership for months. You cannot speak with anyone over the phone and can only correspond via email or chat. I have moved from my previous address and asked to cancel. I send the email, get a reply that its done. For the last two months Ive been through the exact same process! I dont know what else to do. I keep getting charged $31 per month for this subpar service! Just warning others to stay away and dont make the same mistake that I did.
  

  IPSY

  Date: 11/03/2023

  Hi *******, thank you for reaching out through BBB. Our deepest apologies for the recent experience you have encountered with us. Your feedback is very important to us. We are very eager to assist you and will be reaching out to you directly via email within the next ***** hours. We look forward in assisting you.

• Review fromRyann G

  Date: 10/24/2023

  5 stars

  Ryann G

  Date: 10/24/2023

  I'm not so sure why there are such negative reviews on here. I have had multiple different subscriptions with Ipsy since 2017. Gone through the exciting journey of Refreshments, the Glam Bag, Boxycharm, Icon Box, Flash Sales, being able to add extra products to my bag/box, sneak peeks, getting to choose my own remaining products or product or having the option to be surprised. Plus if you review your products you get points. If you save your points those stack up and then you can redeem them for something free!I get so excited about the end of the month just because of my Ipsy bag and box! It's something to look forward to that's just mine and as a momma that's exciting haha! Ipsy, keep crushing it!! Much love!!! Ryann
  

  IPSY

  Date: 10/31/2023

  Hi *****,
  
  
  
  Thank you for your review and feedback, we love to hear this!
  
  
  
  At the forefront of IPSY is the dedication to creating a stellar membership experience, and it is so nice to hear that our members appreciate the effort that we put into making sure we provide a wonderful experience. We look forward to continuing to dazzle you month after month.
  
  
  
  Let me know if I can answer any other questions, and thanks for being a loyal Ipster! 
  
  
  
  Take care,

  
  

  Your IPSY Team

• Review fromJazzmean P

  Date: 10/24/2023

  5 stars

  Jazzmean P

  Date: 10/24/2023

  I love my Ipsy! The price I pay to test these high end products is very much worth it! Ipsy has great customer service and they either replaced the product or they refunded my money! My makeup game has gone up along with my skin care routine! Ipsy is where its at!
  

  IPSY

  Date: 10/31/2023

  Hi Jazzmean,
  
  Thank you for your review and feedback, we love to hear that your makeup and skincare routine has improved with all the amazing products you get with IPSY. 
  
  At the forefront of IPSY is the dedication to creating a stellar membership experience, and it is so nice to hear that our members appreciate the effort that we put into making sure we provide a wonderful experience. We look forward to continuing to dazzle you month after month.
  
  Best,
  
  Your IPSY Team

• Review fromErin P

  Date: 10/23/2023

  5 stars

  Erin P

  Date: 10/23/2023

  I love it. The bags are unique and cute every time. I love the quality of all the products.
  

  IPSY

  Date: 10/31/2023

  Hi ****,
   
  We appreciate you for taking time to send us your valuable review and feedback, we love to hear you love the quality of the products you receive! 
   
  At the core of IPSY, it is our commitment to provide a stellar membership experience in the best way that we can, and it fills us with pride and joy to hear that the valued members of our community appreciate our efforts. We look forward to continuing to dazzle you month after month.
   
  Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
   
  Take care,
  Your IPSY Team

• Review fromJessica V

  Date: 10/23/2023

  5 stars

  Jessica V

  Date: 10/23/2023

  Best price for name brand quality makeup. I have 4 girls and this is how we get out makeup now.
  

  IPSY

  Date: 10/31/2023

  Hi *******,
   
  We appreciate you for taking time to send us your valuable review and feedback, we love to hear this!
   
  At the core of IPSY, it is our commitment to provide a stellar membership experience in the best way that we can, and it fills us with pride and joy to hear that the valued members of our community appreciate our efforts we put into making sure we provide a wonderful experience. We look forward to continuing to dazzle you month after month.
   
  Let me know if I can answer any other questions, and thanks for being a loyal Ipster!
   
  Take care,
   
  Your IPSY Team