Reviews

This profile includes reviews for IPSY's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

IPSY has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  IPSY

  Pembroke Pines, FL 33027-6166

  
• 

  Ipsy

  903 Colorado Ave Santa Monica, CA 90401

• 

  Ipsy

  4670 Railhead Rd Fort Worth, TX 76106-1990

Review Details

• Review fromMolly F

  Date: 01/17/2023

  1 star
  I have been an ispy user for many years. But my last almost year of glam bags I have received only one or two of the 5 or 7 items that I paid for. Their only response is apologizing and refunding me and issuing me points to use towards their reward products that I have also never received. Their common answer is that they run out of stock even though I always make sure to pick my products and pay for them the second they are available. I am currently still waiting for my refund but if I didnt reach out to them about my products that I was missing then they never would have refunded me which makes me feel like they are stealing our money for products that we never received. Horrible horrible customer service

• Review fromTiffany G

  Date: 01/15/2023

  1 star

  Tiffany G

  Date: 01/15/2023

  Never received Decembers box had to email.customer support ..I get a representative who states he will look into it turns out my box "got hung up in shipping" o instead of giving me a different box they decided to refund me that could take up To two weeks..so they gave me a credit for 12 $ mind you I didn't ask for any of this my daughter asked for a subscription so I did it for her after not receiving it Ive cancelled my monthly membership because they went about this all wrong first of all the credit I will still have to pay shipping once I've bought a product which is bullcrap all I wanted was my box or replacement box but they had nothing but excuses and acted as of giving me a credit was doing me a favor if I was you I would not do business nylonger with boxy charm I've never had issues with ipsy . I will continue to warn others of boxy charms horrible customer service because people are getting ripped off I have yet to see my refund in my bank account so I'm sure they screwed me out of that money as well I had to reach out about y box bc they never did and try to say it was a shipping address problem that never was an issue in the past and my address hasn't changed seems like they want to blame others for their lack of customer service and don't wanna take accountability for their s**** ****
  

  IPSY

  Date: 01/17/2023

  Hi *******,
  
  Boxy here! This outreach is in reference to your review on the Better Business Bureau. We want to offer our apologies for the less than perfect experience you had with us!
  
  We're so sorry to hear that you didn't receive the December Base box. We investigated and can see that our system registered a possible incorrect zip code on your account. Were taking measures to prevent situations like this from impacting our Charmer experience moving forward.
  
  We are very eager to make this better and will be reaching out to you directly via email within the next ***** hours. We look forward to assisting you. Until then, stay safe and Charming! ?

• Review fromKirsten P

  Date: 01/13/2023

  1 star
  Im going to be BRUTALLY honest. If you like brutal honesty, read on. This company is absolute garbage. I am beyond ****** and unsatisfied. I have no clue how this company hasnt been shut down yet. I received my so called glam bag today, and before I had checked my preview because I was so excited.NONE of the 5 products that were picked out for me on the website showed up. I had 5 completely different crappy samples. NONE of the add ons I ordered and WASTED money on were in my package either. They made cancelling the subscription such a pain too. Many other customers have reported they even keep charging you even after youve cancelled. This company doesnt care about you. They only want your money. I try to be kind, but honestly I hope this company gets shut down so other innocent customers dont get SCAMMED like I did!!

• Review fromTracy B

  Date: 01/13/2023

  1 star
  WORST SERVICE EVER! First of all when I had not received my package I made EVERY POSSIBLE ATTEMPT to contact them. Not once did I get a response. Even replied to several of the sales/marketing emails I received from them-Never a response! I was appalled by the way I, a paying customer, was treated! I made one final attempt to contact them by responding to their email, AGAIN! This time I expressed how upset I was by their so called customer service and told them to immediately cancel my account. Not even minutes later I received a notification from my bank that Boxy Charm had just charged my credit card!! Quite an odd coincidence, in my opinion! I had to put a block on my bank account so that they are unable to charge my card again. Even though they have made numerous attempts to charge the card. I know this because of the several emails from them telling me my card has been declined! I was SO excited to subscribe to this business, because their ads made it look so great! Never again!!

• Review fromFrances F.

  Date: 01/11/2023

  1 star
  This company used to be amazing. I used to pay $30 for $200 worth of makeup (5 full size products, I choose 3 out of the 5). Now I pay $30 for maybe 1 of those items to be delivered. Not only that but to have at least one of my bag items that wasn't delivered be seen as a Ipsy Offer for the week (same brand, shade and product). My replacement item has now been delivered and it's a whole different item. Instead of the item they are offering for sale that they didn't put in my bag I received a different brands highlighter in a shade I probably won't even be able to use. Needless to say I've cancelled my subscription.

• Review fromDawn L

  Date: 01/04/2023

  1 star
  This company used to be amazing. Over the last year they have gotten into the habit of bait and switch. You buy a high quality item and they send you a cheap item hoping you wont notice and then give you a hard time when you want a refund. Many people are also being sent packages with many missing items. Its becoming the norm with this company.

• Review fromCassandra T

  Date: 01/03/2023

  2 stars
  I love the concept of a beauty subscription but Ipsy has been going downhill. Packages arrive late and often contain missing items.

• Review fromSherry H

  Date: 01/01/2023

  1 star
  I am absolutely disgusted with this company. i had agreed to one glam bag at a cost of $17. and then cancelled any further purchases. They have taken money from my account 3 more times at a total of $75. The US exchange on $17. is $25. I had purchased the one time with extra funds i had received for my birthday. I am on disability which is far below the poverty line. I have asked them several times to repay it as i believe this is theft. They have yet to return it and i am now receiving nsf fees i cant afford. These fees are form payments i had prearranged for bills to come out of my account. The domino effect this has caused is financially draining on me. it has been over a month and i still have not received a dime.

• Review fromSarah P

  Date: 01/01/2023

  2 stars

  Sarah P

  Date: 01/01/2023

  I have paid for product that were never received. There will not refund only "charm" which you spend on a poorly stocked items and you must remain an active subscriber to claim them. Their canned reply is check back often as we are always stocking... not true. Charm purchases are the leftovers with little color match or stock. Customer service is slow and canned replies with the same excuses over and over. Just read the replies to all these reviews. You will have a love hate relationship that slowly turns to more hate than love quickly. I purchased a December 2022 box that was prepaid in October. It is Jan 1 and I've made contact multiple times without resolve.
  

  IPSY

  Date: 01/03/2023

  Hi ***********
  
  
  
  Boxy here! This outreach is in reference to your review on the Better Business Bureau. We want to offer our apologies for the less than perfect experience you had with us!
  
  
  
  We're so sorry to hear that you didn't enjoy the items featured in the Charm Room. The inventory was curated to feature a range of unique items from makeup, skincare, lifestyle, and more. Our Charm Room has been undergoing a change in the way inventory is stocked and we are so truly sorry if your experience has been anything less-than-perfect during this process. This was not our intention in any way.
  
  
  
  Please rest assured that we are working very hard to keep at least six items available for purchase in our Charm Room and have been regularly restocking our Charm Room to keep up with the high demand. If you are not interested in the items available in the Charm Room right now, please feel encouraged to check again shortly as your Charms can be saved for the upcoming restocks.
  
  
  
  We have many new, amazing features coming to Boxy and we are very grateful for your patience and understanding while we work hard to Charm you. We thank you very much for your support.
  
  
  
  Furthermore, were so sorry to hear that you havent received your December Premium box yet. We took a careful look at your order and see that there was a delay in the processing of your replacement, but we want to assure you that it should be on its way very soon. Youll receive a tracking email as soon as it ships. Please keep an eye on your Spam/Junk folders, just in case.
  
  
  
  Our warehouse team is working through a higher volume of orders this holiday season. Rest assured our team is working hard to ship all orders as quickly as possible.
  
  
  
  We know youre looking forward to your box, and we really appreciate your patience. Please reach out if you have any additional questions and well be there. Thank you for being a Charmer!

• Review fromWendy M

  Date: 12/27/2022

  1 star

  Wendy M

  Date: 12/27/2022

  I have tried to cancel several times. I get to the point where all I need to do is confirm cancelation by clicking the link on the email sent by BoxyCharm but the email is never received. The website states you can cancel anytime but it has not allowed me to cancel and they keep charging my credit card. I emailed info@boxycharm with "UNSUBSCRIBE" in the subject line, as the website suggests, only to be referred back to the website to cancel because that email is no longer active. This company has the worst customer service, you can't speak to anyone and the information on the website is incorrect.
  

  IPSY

  Date: 12/28/2022

  Hi *****,
  
  Boxy here! This outreach email is in reference to your review on the Better Business Bureau.
  
  We want to offer our apologies for the less-than-perfect experience you had with us! We pride ourselves in always giving our Charmer the best experience, and we are so sad to have let you down this way. This is definitely not the experience we want you to have. Please rest assured that we are eager to get this resolved for you as soon as possible.
  
  We're reaching out to you via email to get your concern resolved.