Reviews

Review Details

• Review fromM. K.

  Date: 03/06/2024

  1 star

  M. K.

  Date: 03/06/2024

  This company is a scam. Ordered 1/26, great communication until payment made. After they just stopped answering all calls and emails. If they respond and say they answered them all they are lying.

  Sleeve Supply

  Date: 03/08/2024

  Hi Michael,
  
  
  
  We're very sorry to hear that you felt the need to write this review.  Our company is not a scam and no one has been lied to.  You emailed our customer support team on Tuesday of this week to inquire about the status of your recent order and did receive a reply yesterday which you acknowledged.  We sincerely hope you'll consider updating this review to accurately reflect your experience once the order is delivered next week.

  M. K.

  Date: 03/08/2024

  I was responded to AFTER i wrote this review. Before I wrote the review you have not responded to ONE SINGLE EMAIL NOT ONCE. And you also told me I would receive a tracking # today. Which I still have not received. If you provide me the tracking number, once I receive the product I will remove this review in its entirety.

  Sleeve Supply

  Date: 04/01/2024

  Hi *******,
  
  
  
  Reviews submitted via the BBB undergo a review process before our company is notified of them.  This usually takes about 2-3 days.  We were not aware of this review at the time of the response.  All order status inquiries are responded to in order they are received.
  
  
  
  It looks like this order was successfully delivered on 3/11.  We would greatly appreciate you taking the necessary steps to remove this review as mentioned in your previous reply.
  
  
  
  Thank you

  M. K.

  Date: 04/06/2024

  Order was successfully received. This company did in fact ship the product and they are very good quality. They are seriously lacking in their customer service department however. They need to have better communication.

• Review fromc. r.

  Date: 02/12/2024

  1 star

  c. r.

  Date: 02/12/2024

  This place is an absolute scam. As soon as they took my payment I did not hear one word from anybody. lead time was supposed to be 15 days for my custom sleeves and it's about to hit a month with no response from anybody. I called every single day and no one picks up. I email every day now answers. their chat function is a joke. DO NOT I REPEAT DO NOT ORDER FROM THIS VENDER. THEY WILL ROB YOU.

  Sleeve Supply

  Date: 02/13/2024

  Hi Carlos,
  
  
  
  We are not a "scam" and certainly would never take a customer's payment without delivering the product.  There seems to be some mis-communication here as we have had multiple people reach out to us regarding the order you are referencing.  We have responded to every email we have received regarding this order including most recently on 2/12 to "Manny" to advise that the order was on track to be completed and shipped this week.
  
  
  
  If you have any additional questions or concerns regarding this order please feel free to reach out to our customer support team directly at ****@sleevesupply.com.
  
  
  
  Thank you,

  c. r.

  Date: 02/16/2024

  you are lying you are a scam this is the first email I received from you after you took my payment. i have to write a review on BBB just to get a response from you. DO NOT BUY FROM SLEEVE SUPPLY I REPEAT DO NOT BUY FROM THERE. YOU WILL NEVER GET YOUR ITEMS OR A RESPONSE.

  Sleeve Supply

  Date: 02/20/2024

  Hi ******,
  
  
  
  We are not lying.  We did reply to each email inquiry that was received in regard to this order including the ones sent both before and after this review was posted.  We do understand that you no longer wish to proceed with the order but we do want to make it clear that you were not "scammed" in any way.  You have already received a full refund for this purchase.

  c. r.

  Date: 02/20/2024

  SCAMMMMMMMMMMMMM DO NOT ORDER FROM THESE GUYS. IF YOU NEED TO REACH THEM REACH THEM HERE AT BBB. THIS IS THE ONLY PLACE THEY WILL RESPOND TO YOU

• Review fromB. P.

  Date: 01/26/2024

  1 star

  B. P.

  Date: 01/26/2024

  Contact with this company is absolutely terrible. I ordered custom cups in November and contacted them around 2 weeks ago to check the status. I got an email back from Alexis and was told it is finishing up and will ship out early next week. After early next week I never got any tracking email and I have not received the shipment. I have called every day starting last week on Thursday and emailed almost every day. I also used their chat function. And haven’t heard back. I ended up having to file a claim with the credit card company. I understand if it’s a small company and people are sick or if it’s just a few people and they take a day to respond but this is terrible. I would’ve bought all of my coffee shops supplies from them if it was a good experience. Wasted my time and money and won’t be buying from them ever again and I definitely wouldn’t recommend anyone buy. Please listen to these reviews and don’t think your experience will be any different.
  
  
  
  
  

  Sleeve Supply

  Date: 01/29/2024

  Hi *****,
  
  
  
  You contacted us via email numerous times last week and we did respond to each of those emails.  As mentioned, the cups in this order did ship out last week.  They are currently in transit to you and scheduled for delivery on Wednesday of this week.  We do sincerely apologize for the slight delay you experienced with this order.
  
  
  
  If you have any further questions regarding the order please feel free to reach out to our customer support team directly at *********************************************************.
  
  
  
  Thank you,

  B. P.

  Date: 01/30/2024

  Hi! Thank you for the response. I do understand it is possible you sent those emails and I never received them however when you claim you shipped my order last week and I just found out today a shipping label was created I am more apt to believe you are trying to save face. I would love to reach out to your customer service but no one responds. And the reality is if you are sending emails there are 30+ reviews on this website saying the same thing. As a business owner this should cause you to change your email program if people arent getting them. I am willing to try one more time ordering but I just think it would be better to not lie to try and make yourself look better on here. Own up and apologize for the contact being missed and move on from there. Id be happy to do business with someone who will say they dropped the ball on that but to lie about responding to emails and the shipment date is a little concerning if you are trying to win back over business. Again if its on me and I didnt receive them I will gladly change my review and own up to that I made a mistake I simply ask that someone be honest with it and it shouldnt take posting a review on BBB to get a response

• Review fromMiranda P

  Date: 01/20/2024

  1 star

  Miranda P

  Date: 01/20/2024

  Scam. No one ever contacts you. I have sent 3 emails and have called several times. I still have yet to recieve an order I placed. Do not purchase anything from this company.

  Sleeve Supply

  Date: 01/23/2024

  Hi *******,
  
  
  
  We're not quite sure what lead to the decision to post this review.  Our support team has been in contact with you in regard to this order since it was placed.  There seems to have been some confusion in regard to the lead time for our custom products.  As indicated on our website, the lead time for the sleeves you purchased is 15 business days from order date to ship date.  Your order was placed on 1/8 which means it would be expected to be ready to ship on 1/29.  
  
  
  
  We were quite shocked to have been alerted of this review on 1/20 despite the order still progressing on schedule.  We received your email requesting to cancel the order and have processed that request accordingly.
  
  
  
  You were not scammed by any means.  If you have any additional questions regarding this order please feel free to reach out to our customer support team directly at *********************************************************.

• Review fromStanford S

  Date: 01/02/2024

  1 star

  Stanford S

  Date: 01/02/2024

  I placed an order for custom coffee sleeves on December 13 2023. I never received an email with a proof to approve. I have tried calling the phone number on the website dozens of times, sent emails to their email address, filled out the contact me form multiple times and have never received any response or had a phone call answered. I will be calling my financial institution tomorrow afternoon if I have not received an answer on my order.

  Sleeve Supply

  Date: 01/03/2024

  Hi ********,
  
  
  
  You emailed us prior to placing your order to inquire about the current lead time and we replied within 1 hour to advise that the lead time for custom sleeves is 15 business days from order date to ship date.  Your order was placed on 12/13 which means it would have been expected to have been completed and shipped on Friday, 1/5.  We're sorry to hear that you felt the need to write this review but we did try to make the lead time information as clear as possible prior to your order being placed and the order was still on schedule at the time it was requested to be cancelled.  If you have any further questions regarding this order please feel free to reach out to our customer support team directly at [email protected].
  
  
  
  Thank you,

• Review fromTorrance C

  Date: 11/25/2023

  1 star
  Little to no communication. Placed a cup order was supposed to take 4-6 weeks. It was over 6 months. During that time they did not respond to my inquiries or my requests to cancel the order.

• Review fromJill G

  Date: 11/24/2023

  1 star
  Please someone need to do something about this scamming company. I have a few orders that have not been delivered for over 16 months. I have email and called them but no answer. What good is BBB if nothing is done. Google review be the same.

• Review fromDustin H

  Date: 11/13/2023

  1 star
  I wish I had read these comments before making this purchase. I cant get ahold of anyone and have not heard on my sleeves. Im not thrilled.

• Review fromPatricia P

  Date: 10/30/2023

  1 star

  Patricia P

  Date: 10/30/2023

  I ordered cups on June 19th, received a confirmation, and then June 20th received an email to review my proof. It was a month later I emailed and called to get information on my order. I got a response 15 days later. I then again reached out in August but still have not received my order at a total of $724.95 for ***** cups with our club's logo on it in two colors. Our Card was charged for the total amount on June 19th, 2023. We would like a full refund.

  Sleeve Supply

  Date: 11/07/2023

  Hi ********,
  
  
  
  It looks like you have already been in touch with our customer support team regarding your recent order and we did confirm that the cups had been completed and shipped and were currently in transit to you. If you have any additional questions regarding your order please feel free to reach out to our support team directly at *******************************.
  
  
  
  Thank you,

• Review fromJesse W

  Date: 10/19/2023

  1 star
  Paid upfront and have not heard back in weeks now. Going to have to start a credit card dispute I guess.