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Business Profile

Restaurant Supplies

Sleeve Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurant Supplies.

Reviews

Customer Review Ratings

1.1

Average of 67 Customer Reviews

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Review Details

  • Derek M

    Date: 08/31/2023

    DO NOT USE.They're a HOAX, a FRAUD. Have not received my order placed on 7/18/23.Have not received answers to any email inquiries (5 plus)Have not received phone calls returning any of my calls (5 plus)It will be a miracle if my cups show up.I am reporting this charge on credit card as fraudulent. It will be a miracle if my cups ever do show up or if Sleeve Supply responds.

  • Nathan W

    Date: 08/14/2023

    Nathan W

    Date: 08/14/2023

    Order cups on May 31st, proof was approved June 2nd. Now it is Aug 14th with no confirmation of completion, delivery or any response as to the status of the order. Can't recommend this company at this point. No response from multiple emails.

    Sleeve Supply

    Date: 08/14/2023

    Hi Nathan,



    It looks like we did receive an email from you earlier today inquiring about the status of this order.  Our team has replied to that email with an update.  If you have any additional questions regarding your order please feel free to reach out to our customer support team directly at [email protected].



    Thank you,

  • Michele S

    Date: 07/31/2023

    I placed an order with sleeve supply on 6/7/23 and was told delivery would be in 4-6 weeks. Today is 7/31, no cups and zero response despite repeated emails and phone calls. This company is a complete scam. Reporting this as fraud to my credit card company.

  • Cami L

    Date: 07/26/2023

    Cami L

    Date: 07/26/2023

    wish I'd seen this thread prior to placing my order. I too got the silent treatment after placing an order, called, and emailed, only when I threatened to call our credit card company for fraud did I get a response. Basically, their ordering enticed us to order more on our initial order because ****+ meant shorter 2-3 weeks (vs 4-6 weeks) in production time. Larger order = priority. Its been 6 weeks, nothing has shipped. Don't bother with customer service. That is, if you can get a response from anyone.

    Sleeve Supply

    Date: 07/27/2023

    Hi Cami,



    We do apologize if there was any confusion regarding the lead times for our custom cold cups.  As indicated in our reply to your emails, we do not offer a shorter lead time for larger orders and we're not quite sure where you may have read that.  The current lead time for custom cold cups is approximately 4-6 weeks and that would apply to an order of any size.  Your order is still progressing on schedule and is expected to be completed on time.  If you have any further questions regarding the order please feel free to reach out to our customer support team directly at ****@sleevesupply.com.

  • Paige S

    Date: 07/21/2023

    Paige S

    Date: 07/21/2023

    This is a fraudulent company. They take your money and pretend to be creating a product for you. Once your order is placed, they send a confirmation email that makes you think your order is being produced, but then go silent. Their phone number leads to a voicemail with no name. I've filed an official complaint and I would recommend all do the same if you've been scammed by this company as well.

    Sleeve Supply

    Date: 07/22/2023

    Hi Paige,


    Our company is by no means fraudulent and would certainly never "scam" anyone.  You placed an order on our site on 6/29 and requested that it be expedited ahead of our normal lead time for delivery on 7/19.  While we do make every effort to accommodate these types of requests, unfortunately it is not always possible to guarantee an early delivery especially during periods of higher than normal order volume.  We do apologize for any inconvenience this may have caused and have already processed the cancellation of your order per your emailed request.  



    Thank you,

  • Mindy C

    Date: 07/21/2023

    I have ordered from them before knowing we had a very long turn around. But this $2500 purchase I have not received and have waited for over 3 months with no response. Im about to turn over as fraudulent charges. They do good work but good luck getting your product or any communication. Very dissatisfied

  • Leticia B

    Date: 07/21/2023

    Leticia B

    Date: 07/21/2023

    I placed an order 06/5/23 and I am trying to get in contact with them for an ETA for my order #***** and nothing.I reach out 6 times and called 3 times but nothingcustomer service is so important and after reading all the reviews I see is not only my company that is not receiving any assistance.Now I see you reply from here so please I want to cancel my order asap and is sad to see how you do business.

    Sleeve Supply

    Date: 07/22/2023

    Hi Leticia,



    We do apologize for any delay in response time.  It looks like you have been a customer of ours for several years so we do hope you know this sort of delay is certainly not how we do business.  It looks like you did reach out to our customer support team yesterday and did receive a response the same day.  If you need further assistance regarding this or any other order please feel free to reach out to our customer support team directly at [email protected].

  • Michael R

    Date: 07/20/2023

    Michael R

    Date: 07/20/2023

    STAY AWAY FROM SLEEVE SUPPLY! Please do not order from this horrible company, I placed my order back on May 30th 2023 and they quickly charged my card and sent me a proof on 6/2/23 which I quickly approved that day. I have reached out via email and phone calls multiple times and have yet to get a response from anyone. The lack of communication is unacceptable especially when people are spending a lot of money on your products. I have not received any tracking numbers or updates on my order and if this continues, I will have to reach out to my lawyer for help because this is not the way to do business.

    Sleeve Supply

    Date: 07/22/2023

    Hi Michael,



    It looks like you reached out to our customer support team on Thursday of this week and did receive a reply the same day.  As per the emailed communications your order did finish production at the end of last week and is currently in transit to you.  We do apologize if there was any sort of confusion regarding the lead time for the custom cups as we do try to make this information as clear as possible on the site.  If you have any further questions regarding your recent order please feel free to reach out to our customer support team directly at [email protected].



    Thank you,

  • Tarrah C

    Date: 07/20/2023

    Tarrah C

    Date: 07/20/2023

    This company does NOT communicate well at all after they have your payment......as you can see from previous reviews.

    Sleeve Supply

    Date: 07/24/2023

    Hi Tarrah,



    Thank you for taking the time to share your experience.  We do sincerely apologize for the sample proof for your order taking a bit longer than normal to be sent.  We have experienced a significantly higher than normal order volume over the past several weeks and are doing everything we can to get back to everyone as quickly as possible.  If you have any additional questions regarding this order please feel free to reach out to our customer support team directly at [email protected].



    Thank you,

  • Alan B

    Date: 07/18/2023

    Alan B

    Date: 07/18/2023

    I placed an order and received confirmation on 6/26/2023. There was no lead time given on the confirmation but reading other reviews it appears 15 business days is their standard. We are now past 15 business days and I have received no correspondence. I have emailed, called and left a message, and tried online chat. Consider this company at your own risk!

    Sleeve Supply

    Date: 07/20/2023

    Hi Alan,



    Thank you for taking the time to share your experience.  We do sincerely apologize for this order taking slightly longer than normal to fulfill.  It looks like this review was written the day after the order was scheduled to be completed.  While we do wish that you had allowed us an opportunity to address your concern and rectify the situation prior to this review being posted, we do understand your frustrations.  We have gone ahead and processed the cancellation of your order and have sent a follow up email to advise you of this as well.



    Sleeve Supply Team

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