Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 642 Customer Reviews
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Review fromGalina P
Date: 04/25/2025
1 starGalina P
Date: 04/25/2025
Im highly disappointed with this online reseller. I have 14 years old cat with Urinary disease. I tried to buy Rx diet can food for him, which I have been buying for at least 10 years, just for the records. While ordering, website asked to upload authorization (Rx). And I did it, but it didnt go through. Ok I called the number (help/support), I ended up talking with the person, who OF COURSE, had very little clue about Rx food for cats. And she got very concerned and scared, because I tried to order the food with the word stress on it. C/D line of Hills contains multiple choices: just C/D, C/D anti-stress, C/D + metabolic ALL ARE GOOD FOR THE **** WITH URINARY PROBLEMS. Doctors know it, cat owners know it and IT IS STUPID, ANNOYING AND TIME WASTING TO WRITE AT THE Rx EVERY SINGLE TYPE OF CAN FOOD, the cat can be eating! The persons, who are working for the Chewy Company are completely non-educated zero, non!!! So after that person (Chewy Company) did eat about hour of my time, they still were in a big doubts if they can sell me the food Ive been ordering. And I finally cancelled the whole thing. After uploading my very fresh (renewed) Rx for my Cat food. I think I wont try again to buy through this Company. Ever. And I think: the Chewy Company has to be restricted from selling special Rx pets food since they dont bother to hire professionals (simply because they dont want to pay decent money, so they hire absolutely low educate people, who cant make their own decisions, cant take any responsibility, and do not interested to educate themselves).
Chewy, Inc.
Date: 04/28/2025
Hi ******,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the appropriate teams for coaching opportunities where needed.We understand how important it is to get the right prescription diet for your pet quickly and without unnecessary stress. We sincerely apologize for any confusion or inconvenience you faced while trying to place your order. Our process requires specific authorization from your veterinarian to ensure we meet all regulatory requirements for dispensing prescription diets. We completely understand your frustration, especially given your long-standing history of caring for your cats needs. Upon further review, weve confirmed that the authorization submitted for Gosha is specifically for ****** Prescription Diet c/d ********************** Feline. This authorization also permits substitution with Royal Canin Urinary SO or an equivalent veterinary diet. Because veterinary diets are specially formulated to meet specific medical and nutritional needs, we are only able to fulfill orders that match the exact products listed on the veterinarians authorization. In this case, the authorization on file applies solely to ****** Prescription Diet c/d **********************, and we must follow those guidelines when processing your order.
Lastly, we are pleased to inform you that your account has been successfully updated with the provided authorization, which is valid through February 20, 2026, with unlimited refills.
We truly appreciate your feedback and the opportunity to assist you. Should you have any questions or wish to consolidate your accounts, please do not hesitate to contact us. We are available 24/7 and are always happy to help.
Thank you for choosing Chewy.
Warm regards,******* R
Customer Care Manager
**********************Chewy, Inc.
Date: 04/28/2025
Hi ******,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the appropriate teams for coaching opportunities where needed.We understand how important it is to get the right prescription diet for your pet quickly and without unnecessary stress. We sincerely apologize for any confusion or inconvenience you faced while trying to place your order. Our process requires specific authorization from your veterinarian to ensure we meet all regulatory requirements for dispensing prescription diets. We completely understand your frustration, especially given your long-standing history of caring for your cats needs. Upon further review, weve confirmed that the authorization submitted for Gosha is specifically for ****** Prescription Diet c/d ********************** Feline. This authorization also permits substitution with Royal Canin Urinary SO or an equivalent veterinary diet. Because veterinary diets are specially formulated to meet specific medical and nutritional needs, we are only able to fulfill orders that match the exact products listed on the veterinarians authorization. In this case, the authorization on file applies solely to ****** Prescription Diet c/d **********************, and we must follow those guidelines when processing your order.
Lastly, we are pleased to inform you that your account has been successfully updated with the provided authorization, which is valid through February 20, 2026, with unlimited refills.
We truly appreciate your feedback and the opportunity to assist you. Should you have any questions or wish to consolidate your accounts, please do not hesitate to contact us. We are available 24/7 and are always happy to help.
Thank you for choosing Chewy.
Warm regards,******* R
Customer Care Manager
**********************Review fromKimberly Z
Date: 04/21/2025
1 starKimberly Z
Date: 04/21/2025
**************** has plummeted. Authorizing scripted food takes longer than had before and then shipping is now days longer as well. So when you need food to feed your animals you better be able to wait 7-10 days for your order! I used to be able to order when I knew I had maybe 2/3 days left of food and it would deliver right when I need it. Now you need to order so far in advance and most people dont work that way.Chewy, Inc.
Date: 04/30/2025
Hi There ********!
Thank you for taking the time to speak with me today. Im so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. Your feedback is incredibly important, and I truly appreciate your patience as we work to make things right.
As we discussed, Ill be personally monitoring the tracking on your recent order to ensure everything arrives as expected. Please rest assured that your concerns are being taken seriouslywe are currently reviewing your recent interactions with our agents and will follow up with the team for a coaching session to address any missed opportunities.
If you have any additional questions or concerns in the meantime, dont hesitate to reach out. We're here for you and your pet every step of the way.
Warmest Regards,
******** M
Customer Care Manager
ChewyReview fromCarolyn G
Date: 04/19/2025
1 starCarolyn G
Date: 04/19/2025
If I could leave zero stars I would. Had to call three times and they still did not get my order correctly processed. The worst!Chewy, Inc.
Date: 04/24/2025
Hi there *******,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. Were reviewing your recent interactions with our agents and will be following up with the appropriate teams for coaching opportunities where needed.
Thank you again for taking the time to speak with me about your recent Credelio Quattro order for ***** and Gipper. As we discussed during our call, a $35 eGift Card has been added to your account and is available to use on any future Chewy order. Additionally, I wanted to confirm that a refund in the amount of $19.09 has been processed for order ending *****. Generally speaking, you should see the refund credited to the account associated with the payment method on file within 3 to 5 business days, although that timing may vary based on your banking institution.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Kind regards,
Hidekel *************************** Manager
********************** PharmacyReview fromMichael A
Date: 04/17/2025
5 starsMichael A
Date: 04/17/2025
We recently lost our dog of 14.5 years. It was very traumatic and painful. We had just purchased a large bag of food and dental Treats from chewy. They gave us a full refund and asked us to donate it to a local shelter.The next day we received a bouquet of beautiful flowers from Chewy for sympathy for our pet. That was so heartwarming and unbelievable. We are forever a customer of ********************** and we tell everyone we know about this story. Thank you Chewy.com and their customer service team.Chewy, Inc.
Date: 04/21/2025
Hi there *******,
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved pet. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided your fury friend with a loving home.
It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
Warm Regards,
******* *.
Customer Care ManagerReview fromKevin H
Date: 04/14/2025
5 starsKevin H
Date: 04/14/2025
Chewy is FANTASTIC ! We get all our little ****** dog prescriptions from them . They are cost competitive and their **************** is second to NONE ! Very Pleased .....Chewy, Inc.
Date: 04/16/2025
Hi there *****,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your ****** **** extra love from all of us here at Chewy.
Warmest Regards,***** B
Customer Care Manager
**********************
Review fromJackie L
Date: 04/13/2025
1 starJackie L
Date: 04/13/2025
I gave 1 because of their shipper fed x . Chewy has no control over the way fed x handles the customers packages!!! Chewy is a good company at the mercy of fed x. I deserve to be treated with respect. More than 5 times the Gruver of my route has left my dog's food only God knows where. I do not believe tke driver knows where. He has a mental disability and a moral issue. I tollirated this idiot from Jan to April. I am finished with Chewy unless they remove that incompetent drover!!!Chewy, Inc.
Date: 04/24/2025
Hi ******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
While Chewy partners with ***** to deliver your orders, please know that we take your concerns very seriously. Weve filed a formal complaint with ***** regarding the delivery issues you've experienced, and we've requested that your feedback be escalated to their local operations team for further review. While we cant guarantee a change in driver, weve made sure your concerns have been clearly communicated.
I also encourage you to contact ***** directly regarding your concerns with delivery and any property damage. You may file a claim with ***** here: ********************************************************.
As a gesture of our appreciationand to help make up for the inconvenienceweve added a $25 credit to your account. If you decide to continue shopping with us, this credit will be available toward your next Chewy order.
We really appreciate your understanding and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to help.
Kind Regards,
******** G
Customer Care Manager
**********************Review fromNick H
Date: 04/11/2025
1 starNick H
Date: 04/11/2025
The pharmacy and the company in general is so incredibly incompetent. Aside from the fact that my shipments are always damaged, which obviously could be a ***** issue however, most of the time it looks like whoever is picking the items at the warehouse is just throwing them in the box because the items themselves are damaged, but the box is not.Anyway, for the last two years, Ive been trying to get my prescriptions filled for two of my animals and they keep sending the prescription request to the wrong veterinarian. So now I have a dozen fake credit card charges for orders that the company keeps canceling. I dont know how to keep fixing this because nobody in that company understands whats going on. I keep telling them that they are sending the request to the wrong company so Im sick and tired of chewy.Chewy, Inc.
Date: 04/24/2025
Hi there ****,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
We did some digging and I verified that we have the correct clinic for Buzzs prescriptions is Healthy Pets of Hayden **** and Ive updated this on your account to ensure all future prescription requests are directed there. Your clinic initially approved the prescription, but after speaking with them, they called back and let us know the prescription was closed, as youll be getting the medication directly through them. If you'd like to set up a new Autoship in the future, wed be happy to assist whenever you're ready.
As a courtesy, and due to your recent experience, weve added a $30 eGift Card to your account. This credit is available to use on your next Chewy order.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warmest Regards,
***** *.
Customer Care Manager
********************** PharmacyReview fromChristopher L
Date: 04/10/2025
1 starChristopher L
Date: 04/10/2025
Chewy.com is honestly a scam. They are quick to take your money yet they take forever to return it especially if you are using something like Affirm. They will cancel your order within minutes if you don't have your pet profile filled out and then claim the order was suspicious. I dont have pets so I guess I am screwed there because my animals are *** not pets nor fur babies. They will use retaliation by canceling your orders as well if you file a complaint against Chewy.com with the ***. No wonder they have canceled ************ a row and chalked it up to suspicious activity on my account. They also discriminate against the blind, deaf, and those hard of hearing. Their website doesn't offer an verbal help when it comes to the blind neither does their app. I honestly would stay away from Chewy.com and go elsewhere.Chewy, Inc.
Date: 04/14/2025
Hi there ***********,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
I understand how frustrating it can be when theres a problem with your order. To help ensure the security of all customer accounts, were required to verify each customers identity. Our team has found multiple accounts linked to your information, some of which contain conflicting details. If you'd like help reviewing or deactivating these accounts, our ************* team is here to assist. Theyll be happy to confirm the correct information and make sure everything is accurate and up to date. Please dont hesitate to reach out.
I did some digging and located your order ending ***** placed on April 11, 2025. Chewy processed a refund for that order on April 11, 2025. Generally speaking, you will see the refund amount credited to the account associated with the payment method on file within 3 to 5 business days, however that timing may vary based on your banking institution. For third-party payment methods such as Klarna, Affirm, and AfterPay, Chewy will process the refund to the provider without any delay. Please refer to the third-party companys website for their refund timelines.
For customers who are blind, visually impaired, deaf, or hard of hearing, Chewy is committed to ensuring accessibility. If youve encountered difficulties using the site or app, please visit their Accessibility Statement at www.chewy.com/accessibility, which outlines available assistance and resources.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warmest Regards,******** M
************* Manager
**********************Review fromIvan I
Date: 04/09/2025
5 starsIvan I
Date: 04/09/2025
Great service, great prices, fast delivery. Friendly and professional customer service, will purchase again. Thanks Chewy...Chewy, Inc.
Date: 04/10/2025
Hi ****,
Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family,like you. We're only able to do what we do because of loyal Chewy family members like you.
Please give your little one extra love from all of us here at Chewy.
Warm regards,
****** *.
Customer Service Manager
**************************
**************Review fromBrandy M
Date: 04/06/2025
1 starBrandy M
Date: 04/06/2025
I have had nothing but problems in the last few months when ordering from chewy. FedEx is who they use and most of the time I only receive half of my order and have to go buy the product that I don’t receive. Which in turn I’m paying double for that product. I live in Ohio and the excuse I got today was it’s a weather delay. Ummm how did I receive part yesterday with no problem? But today it’s a weather delay mind you it has only rained. There has been no update since 5:02 pm yesterday and it is now 5:44 pm and nothing has been updated. This will be the last time I order from chewy.Chewy, Inc.
Date: 04/10/2025
Hi there ******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
I understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in excellent condition, ready for your pets to enjoy. We also recognize how frustrating it is to experience shipping delays and to receive only part of your order, especially when it leads to having to purchase the item elsewhere. I took a closer look and was able to locate your most recent order ending in *****, placed on April 4th. According to ***** tracking, the first part of your order was delivered on April 5th, and the second part was delivered on April 7thboth within Chewys standard 13 day delivery window.
As a courtesy, and due to your experience, I understand that one of our representatives has already issued a partial refund of $20 for this order. As an added gesture, *** also applied an additional $20 credit to your Chewy eGift Card balance, which is now available for use on any future purchases.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm Regards,
**** *.
Customer Care Manager
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