Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chewy, Inc. has 6 locations, listed below.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

• 

  Chewy, Inc.

  256 S. 143rd Ave. Suite B Goodyear, AZ 85338

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  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

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  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  

Review Details

• Review fromJudi B

  Date: 07/03/2023

  1 star

  Judi B

  Date: 07/03/2023

  I try extremely hard to care for many feral cats in my neighborhood and relied on Chewy to help with the delivery of food and meds for these lost kitties. The cost is so extremely expensive, but I continue and look for Chewy to deliver ON TIME and hopefully no damaged boxes. Unfortunately, I have spent a lot of time on the phone EVERY month with Chewy due to damaged boxes and damaged food received. The most recent is where your company has completely dropped the ball. A ruined case of canned cat food. I called Chewy and they offered to give me a $30 credit for so much trouble.However, I must go out and purchase more cat food for at least $30 and then send a photo of the receipt of the purchase. After driving most of the day in 109-degree weather to find a cat food replacement (I originally ordered from Chewy), when I finally got home, there is the damaged Chewy box at my front door, that I was told by your chosen shipping company, Fed Ex. is not damaged. I have not yet received the $30. Again, another miscommunication and poor customer service. I called **********************, on a Holiday weekend no less, and was told by the customer service rep, to put the smashed cans of Cat food back in the box and send it back to Chewy. It is incredibly hot, and we are under a heat advisory here, not to mention I am over 70 years old, and this has been impossible for me to do for the feral cat colony I care for. After spending $300 to $400 a month for your company Chewy, this is what I am constantly being asked to accept continued changed dates for my orders, broken items in every shipment, and jumping through hoops to please your employees for my purchased replacement. Shouldnt this company be called the Chewy Circus?SHAME Chewy for treating animal caretakers so rudely and discriminatively. Horrible customer service.
  

  Chewy, Inc.

  Date: 07/10/2023

  Hi ****,
  
  I'm so sorry about your recent order experience.At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities. 
  
  Thank you for taking the time to speak with me and for giving Chewy the opportunity to make this right. As discussed during our call, we submitted a shipping complaint on your behalf, and I processed a replacement order on July 3, 2023(order ending *****). According to ***** tracking, your order was delivered on July 5, 2023.  
  
  As also discussed, as an added courtesy, and because we value you as a customer, weve added a $50 eGift card to your account for use on any future order.  To redeem, please select the eGift card as the payment method at checkout.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us.
  
  
  Warm regards,
  **********

• Review fromLisa H

  Date: 07/03/2023

  1 star

  Lisa H

  Date: 07/03/2023

  Discrepancy between weight of dog when I ordered nextguard and interceptor as I have for 5 years now. We the Vet filled out prescription 2 weeks later our dogs weight from recent visit went from 48 lbs to 55 lbs. Truthfully, weight was different cause she doesn't stand still on scale. So because I ordered I ordered for under 50 lbs a Chewy rep called me at 800am on a holiday weekend to CHEW me out like she was the *** with her Interogation tactics. I did not accept and she would not explain why nor did I believe this call was legit as she would not confirm a demanded I give her Information. I refused and said they had all my details already for 5 years. I recorded call. I WILL NOT BE TREATED LIKE A CRIMINAL!! We will NOT remain customers and canceled account!! BEWARE!!!!
  

  Chewy, Inc.

  Date: 07/17/2023

   Hi ****,
  
  At Chewy, we strive to exceed the expectations of our customers with each interaction and to provide the best customer experience. We deem your behavior while speaking with one of our agents a violation of Chewys internal standards and Chewys Acceptable Use Policy, which is available to review on Chewy.com.
  ?
  At Chewy,we strive to exceed the expectations of our customers with each interaction,but we also have a duty to protect our team members from inappropriate and harmful behavior, and we therefore endeavor to cultivate a positive and healthy experience for everyone involved.
  
  Regards,
  
  The Chewy Team 
  

  Chewy, Inc.

  Date: 07/17/2023

   Hi ****,
  
  At Chewy, we strive to exceed the expectations of our customers with each interaction and to provide the best customer experience. We deem your behavior while speaking with one of our agents a violation of Chewys internal standards and Chewys Acceptable Use Policy, which is available to review on Chewy.com.
  ?
  At Chewy,we strive to exceed the expectations of our customers with each interaction,but we also have a duty to protect our team members from inappropriate and harmful behavior, and we therefore endeavor to cultivate a positive and healthy experience for everyone involved.
  
  Regards,
  
  The Chewy Team

• Review frommichael t

  Date: 06/29/2023

  1 star

  michael t

  Date: 06/29/2023

  Ordered an item I needed to prep for vacation to make taking care of my cats easier for the sitter. Tracking info never updated from label created. I called Chewy to inform them prior to delivery date. They said dont worry about it, itll get there on time. It did not arrive on time. I called them the day after saying I needed this item in 2 days and they said there was nothing they could do. I would recommend going with a different company if possible due to their ineffective customer service.
  

  Chewy, Inc.

  Date: 07/14/2023

  Hello *******,

  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  Thanks for taking the time to speak with me about your order ending *****. As we discussed, your item is a drop-ship item, meaning it was shipped directly from the manufacturer and not a Chewy warehouse, which sometimes results in a longer transit time. Because you are a valued customer, as a courtesy I processed a partial refund of $50 for your order on July 11, 2023. You should have seen the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however, that timing may vary based on your banking institution. As an additional courtesy, we also processed a free replacement order (ending *****). ***** tracking indicates that this replacement order is scheduled to be delivered on July 17, 2023.

  Please pass along our apologies to your furbabies and give them extra belly rubs on my behalf. We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  
  Warmest,
  
  ************

• Review fromHarry T

  Date: 06/28/2023

  5 stars

  Harry T

  Date: 06/28/2023

  My pet passed last November but I forgot to cancel my auto ship food products from Chewy. Not only did they refund my purchase but they requested I donate the food shipment to a rescue shelter. They then sent condolence cards and even a bouquet. Their customer support showed extreme compassion and understanding (especially Brenda, Lauri and Monique). I will be recommending them to all my fellow pet owners. Highly recommended.
  

  Chewy, Inc.

  Date: 07/05/2023

  Hi there *****,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family.We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away!
  

  Warm regards and deepest condolences,
  
  ****************
  Customer Service Manager
  **************************
  **************

  

  Chewy, Inc.

  Date: 07/05/2023

  Hi there *****,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family.We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away!
  

  Warm regards and deepest condolences,
  
  ****************
  Customer Service Manager
  **************************
  **************

  

  Chewy, Inc.

  Date: 07/05/2023

  Hi there *****,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family.We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away!
  

  Warm regards and deepest condolences,
  
  ****************
  Customer Service Manager
  **************************
  **************

  

  Chewy, Inc.

  Date: 07/05/2023

  Hi there *****,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family.We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away!
  

  Warm regards and deepest condolences,
  
  ****************
  Customer Service Manager
  **************************
  **************

  

  Chewy, Inc.

  Date: 07/05/2023

  Hi there *****,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family.We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away!
  

  Warm regards and deepest condolences,
  
  ****************
  Customer Service Manager
  **************************
  **************

• Review fromLOTTIE B

  Date: 06/28/2023

  1 star

  LOTTIE B

  Date: 06/28/2023

  Chewys site was applying a coupon to my account but after I placed the order, they email me and ask me to call so they can tell me I can't receive the coupon. Seems crazy. ******** has terrible customer service.
  

  Chewy, Inc.

  Date: 07/06/2023

  Hi there ******,

  Im so sorry for your recent experience. Here at Chewy we strive to provide top notch service with every interaction.

  
  I did some digging, and as our agent mentioned when you contacted us regarding your order ending in *****, your order ending in ***** and the associated account were not eligible and/or did not qualify for the relevant promotion, and therefore the promotion could not be applied to the order.

  
  If you would like to reprocess the order without the discount, please give us a bark at ************** and well put our paws to work.

  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.

  
  Warm regards,
  **********************
  Chewy **************** Manager
  **********************

• Review fromDeborah M

  Date: 06/27/2023

  1 star

  Deborah M

  Date: 06/27/2023

  Chewy use to be a wonderful company for pet supplies; however, over the past year or so, the products are always out of stock and the customer service is very poor. I had an item snatched out of my cart right at checkout today. Chewy sent me a 20% off coupon for prescription meds. I had to order two of them which are quite expensive so the 20% off coupon helped. Right at checkout, the more expensive medicine was snatched out of my cart. I did Live Chat and the person on the other end said it was in error and when they tried to put it back in my cart, all of a sudden it was out of stock. With all the competition out there, Chewy needs to become the company they use to be.
  

  Chewy, Inc.

  Date: 07/05/2023

  Hi *******,
  
  Im sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.
  
  I was able to do some digging and located your order ending in *****. I see that you chatted with one our team members regarding your order. Your item was currently out of stock at the time of purchasing. One of our team members added you to the watch list for this specific item to be alerted as soon as it was restocked.
  
  Because you are a valued customer, we'd be happy to offer you a 20% discount towards your next pharmacy purchase from us. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer. 
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7.
  
               Regards,
  
               Jordan Craft, Pharm D
               Pharmacist 

• Review fromVictoria B

  Date: 06/27/2023

  5 stars

  Victoria B

  Date: 06/27/2023

  Chewy is above and beyond when it comes to customer service and products. They truly care about their customers and their pets. In todays world, it is reassuring to know my money is going to great products that ship quickly but also employees that are available to help and provide excellent customer service.
  

  Chewy, Inc.

  Date: 07/05/2023

  Hi there ********,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family.We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away!
  
  Warm **************************************************** Manager
  **************************
  **************

• Review fromJerry D

  Date: 06/25/2023

  5 stars
  Chewy is a wonderful company with great customer service. I lost my 15yr old dog Recently, not only did they refund my last order. But sent me condolence flowers for my loss

• Review fromBE H

  Date: 06/25/2023

  1 star
  I would not suggest Chewy pharmacy if your pet is sick. Prior my order I called and I was told it will take 2~3days after the vet confirmation, its been a week and the order is not even in transit. I wasted my time calling them numerous times and everyone said different thing. The supervisor promised overnight delivery, and its been already over 2 days and it is still not even in transit. My pet has been out of med and all because I thought Chewy pharmacy was reliable. I will never ever shop here. Extremely low quality service.

• Review fromSusie J

  Date: 06/21/2023

  5 stars

  Susie J

  Date: 06/21/2023

  Nothing can beat the amazing Chewy.com customer service that I have received EVERY time! The prices are by far the lowest and they only sell quality products. They also have the largest selection of pet products and once again, I can't say enough about the wonderful, friendly, genuine, kind and helpful customer service representatives at **********************. I have never dealt with a better business of any kind as Chewy.com is by far the best there is. I wish they could train other customer service rep's from other companies as they need to learn from their stellar service.
  

  Chewy, Inc.

  Date: 06/29/2023

  Hello there *****,

  Thank you for your kind words, they really make our tails wag! We're so thankful for each and every wonderful member of our Chewy family, like you.

  Please give Sugar extra love from all of us here at Chewy.
  

  Warm regards,

  ****************
  Customer Service
  **********************