Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Chewy, Inc. has 6 locations, listed below.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

• 

  Chewy, Inc

  600 New Commerce Blvd Ste R Hanover Township, PA 18706-1403

• 

  Chewy, Inc.

  256 S. 143rd Ave. Suite B Goodyear, AZ 85338

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  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  

Review Details

• Review fromAngela P

  Date: 06/20/2023

  5 stars

  Angela P

  Date: 06/20/2023

  We started using Chewy not long after they started business. They've been with us through four dogs and a lizard. From the beginning, they sent ** little handwritten notes and cards, which was adorable. But lately, they've gone above and beyond. We got a new puppy, and they sent ** a welcome package with squeaky tennis *****. They're his favorite still. I ordered 3 cases of wet food in preparation for the puppy's throat surgery, but the vet decided it would be unwise to change his food. I asked Chewy if I could return it unopened. They refunded my money and told me to donate the food to a shelter or rescue! And then they sent my puppy a get well squeaky ***** bear that he promptly cuddled and chewed to bits. Chewy is awesome.
  

  Chewy, Inc.

  Date: 06/28/2023

  Hi there ******,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away! :)

  Warm regards,

  
  ************

• Review fromSusan H

  Date: 06/19/2023

  1 star

  Susan H

  Date: 06/19/2023

  Chewy Pharmacy does not honor their return policy of requesting refund within 30 days of order. In my case, my dog died (6-9-23) before opening the case of diabetic dog food and box of 100 syringes that was ordered 6-1-23. I called the day she died and requested a label to send everything back to them and was given a partial refund for the medicated dog food, which is a separate pharmacy at Chewy's for medicated food ($100.00) from the regular pharmacy. Also included was an order for one box of UltiCare VetRx Insulin Syringes U-40 12.7mm x 29G with 1/2 Unit Markings, which I was told is from the regular Pharmacy for Chewy's. So the Food Pharmacy at Chewy's provided a refund, but the pharmacy has refused to refund me for the syringes, stating the $20 discount given for the medical food department as Chewy's is considered a "refund" even though it was clearly marked a credit on 6-3-23 when they filled the order and NOT A REFUND, WHICH WAS REQUESTED 6-9-23 - THE DAY MY DOG, LACEY, DIED!
  

  Chewy, Inc.

  Date: 06/27/2023

  Hi *****,
  
  Im sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.
  
  Thank you for taking the time to speak with us on June 25th and for giving Chewy the opportunity to make this right. As discussed during our call, we processed a refund for your order ending in ***** on June 19th and again sending your our heartfelt condolences on the loss of your dog.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with his. If you have any questions, please dont hesitate to reach out to us, were here 24/7.
  
  Regards,
  
  Jordan Craft, Pharm D
  Pharmacist

• Review fromRG S

  Date: 06/16/2023

  1 star
  They don't honor coupons that they send or advertise on their site unless they feel like it. The old bait and switch. I placed an order with a coupon they emailed me. They didn't ship for a week and then canceled my order and replaced it without the coupon costing me an extra $40. Giving discounts and then taking them away when you feel like it is not how you do business.

• Review fromCarol S

  Date: 06/13/2023

  1 star

  Carol S

  Date: 06/13/2023

  Last week my dogs medicines were lost or delivered to the wrong place. I called twice to get a replacement, and they said they could not expedite it, even though it was their fault that the medications were missing. They did say they would send out a replacement on June 7. Here it is June 13 and nothing has been sent. My dog has now been without her medications for almost a week, and they dont seem to care at all. When I called to inquire about the replacement, nothing had been done about it. I will now be disputing this with my credit card company for this $80 loss and I will never use this Service again, and I will be filing a complaint with the Better Business Bureau.
  

  Chewy, Inc.

  Date: 06/26/2023

  Hi *****,
  
  We are sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.
  
  Thank you for taking the time to speak with us on June 23, 2023, and for giving Chewy the opportunity to make this right. I see that the reshipped order ending in ***** was delivered via ***** ending in ***** on June 17th.
  
  Because you are a valued customer, we'd be happy to offer you a 20% discount towards your next pharmacy purchase from us. Please give us a call at ************** before placing your next order, and a supervisor will be happy to assist you with redeeming this offer. 
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us, we're here 24/7.
  
  Regards,

  Jordan Craft, Pharm D
  Pharmacist

• Review fromRhonda M

  Date: 06/12/2023

  5 stars

  Rhonda M

  Date: 06/12/2023

  My beautiful young St Benard passed from epilepsy. Chewy C.S.R. Sent us a very heartfelt email as well as roses. Who does that in today's fast pace online environment. CHEWY DOES Thank you Not only did they bring a tear they brought a smile!
  

  Chewy, Inc.

  Date: 06/20/2023

  Hi there ******, 
   
  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved little ones. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with ** forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home. 
    
  We know it can help to talk to other folks who can relate so always feel free to reach out. Please know that as part of our Chewy family, we're here for you in any way we can be. I realize that *** sound strange coming from a company, but we absolutely mean it. We're here for you now and we'll be here in the months and years ahead. If there is anything else we can do to help, please dont hesitate to ask. 
    
  Warm regards and deepest condolences, 
  
  ************
  Customer Service Manager 
  ********************** 

• Review fromG F

  Date: 06/10/2023

  5 stars

  G F

  Date: 06/10/2023

  6/10/23 I called Chewy on a Saturday about a missing order. Not only did a LIVE person answer within 2 rings , they replaced the order with no hesitation! This is unheard of in todays world. It was a $100 order. Chewy you have a customer for life!!!
  

  Chewy, Inc.

  Date: 06/13/2023

  Hi there,

  Thank you so much for your kind words! Im so sorry your order did not arrive as quickly as anticipated. It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there's ever anything we can help with, we're just a woof away! :)
  
  Warm regards,
  
  ******************
  Customer ******************
  **********************

• Review fromTroy R

  Date: 06/08/2023

  1 star

  Troy R

  Date: 06/08/2023

  I had been with Chewy about 7 years ago and left them because they could never find my dog scripts and would just cause grief all the time. I thought I would give them a shot again well I got the first 5 bottles of meds for my dog at my address that I lived at now then tonight I see they sent my dogs mess to an address I lived at 7 years ago. When I am out of pills here at Chewy I will be leaving again never to return to this Shi show.
  

  Chewy, Inc.

  Date: 06/20/2023

  Hi ****,
  Were sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction.
  
  Thank you for taking the time to speak with us and for giving Chewy the opportunity to make this right. As discussed during our call, we processed a partial refund for your order ending in ***** on June 16, 2023.
  Generally speaking, you should see the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution. 
  
  We really appreciate your feedback and thank you for giving ** the opportunity to help with this. If you have any questions, please don't hesitate to reach out to ** we're here 24/7.
  
  Regards,
  ***************************, Pharm D
  Pharmacist

• Review fromOliver T

  Date: 06/05/2023

  1 star

  Oliver T

  Date: 06/05/2023

  I placed an order. Though my credit card number, address, and all pertinent details were provided, I received an email for "verification". When I called, I was asked the same details all over again over the phone. Then what is the point of online ordering?? Then for nearly three days no activity. Called again. Was given a vague time frame (parrot like message "you should be receving order in one to seven business days"...perfect... i kind of know this anyway so not helpful at all without a tighter delivery schedule). Nothing happened. Then order shipped and received after ten days. Worst customer service. This level of agility and customer service is unacceptable in this day and age when you can order on Amazon today and get it tomorrow. Chewy needs to 100% improve its shipping process and get the shipment started in a few hours after the order is placed. **************** should be able to provide more definite information and not vague info which is of no use to anyone. Horrible customer service and shipping which need to be improved.
  

  Chewy, Inc.

  Date: 07/06/2023

  Hi there, 

  
  Im so sorry for your recent experience. Here at Chewy we strive to provide top notch service with every interaction.

  
  When our monitoring systems detect potential suspicious activity related to any Chewy account, we proactively block your account to prevent any further activity. This is done to protect your Chewy account from fraud or unauthorized use. I understand that is what happened with your most recent ******* an added security measure, our system determined that additional information was needed to verify the purchase, and, to that end, we placed a temporary hold on processing the order ********************* to verify certain details.
  
  I did some digging and understand that once your information was verified, your order was promptly released, shipped, and delivered.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.  
  
  Warm **************************************************** Manager
  **************************
  **************

• Review fromCarolyn K.

  Date: 05/31/2023

  5 stars

  Carolyn K.

  Date: 05/31/2023

  I was a regular customer of ********************** for years. My pet used a special food because he had pancreatitis. Chewy has an autoship process that is reliable and prompt. If I ever had a problem with my shipment they promptly refunded me for damaged product.My pet passed suddenly and a call to Chewys help desk was compassionately handled. The agent canceled my autoship, refunded my recent purchase and suggested that we donate the food where it could be used. She was so kind. A few days later we received flowers to honor our loss of our beloved *****. It was above and beyond what we would expect and signified to ** how much Chewy values their furry customers.
  

  Chewy, Inc.

  Date: 06/08/2023

  Hi ********,

  
  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved little one.There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives,but the impressions they make on our hearts stay with ** forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home.
  
  We know it can help to talk to other folks who can relate so always feel free to reach out. Please know that as part of our Chewy family, we're here for you in any way we can be. I realize that *** sound strange coming from a company, but we absolutely mean it. We're here for you now and we'll be here in the months and years ahead. If there is anything else we can do to help, please dont hesitate to ask.
  

  Warm regards and deepest condolences,

  ****************
  Chewy customer Service Manager 

• Review fromkristen g

  Date: 05/30/2023

  1 star

  kristen g

  Date: 05/30/2023

  i emailed chewy 3 times about an address change and it still is going to the incorrect address! they even said that they changed it but now the package is going to my old address. 3 times! should have been once. still haven't heard back from them so hopefully i get my package.
  

  Chewy, Inc.

  Date: 07/02/2023

  Hi *******,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.  
  I did some digging and located your order ending in *****. Thank you for taking our call.  As we discussed, we successfully updated your shipping address.
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a ***********.
  
  Warm regards,
  
  Aramis B.
  **************** Manager
  **********************