Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 642 Customer Reviews
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Review fromGrace W
Date: 03/17/2025
5 starsGrace W
Date: 03/17/2025
Chewy is quick, accurate, and compassionate. After the passing of my beloved Dexter, Chewy refunded me $200 worth of his prescription food. I will pay forward their generosity by donating all remaining food to a local shelter. I can't recommend Chewy enough.
Chewy, Inc.
Date: 03/18/2025
Dear *****,
Thank you for reaching out and sharing your heartfelt experience with us.
We are deeply saddened to hear about the loss of your beloved ****** and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most. Your decision to pay it forward by donating the food to a local shelter is incredibly heartwarming, and were honored to have been able to support you during this difficult time.
At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
Warm regards,
******** *.
Customer Care Manager **********************
**************Review fromShay C
Date: 03/07/2025
5 starsShay C
Date: 03/07/2025
In the midst of a recent loss of a beloved cat, my friend posted the following news. "I would like to shout out with respect and appreciation to Chewy! This company supported me so much through all of my many purchases for Milkshake. In the end, with a pretty big order coming my way, I reached out to them and told them Milkshake had passed. Although the goods are still coming to me, they've credited my account for everything and told me to donate all of the items. This touches my heart."Chewy, your kindness toward our friend, who is mourning her loved one, means everything. Thank you.Chewy, Inc.
Date: 03/13/2025
Hey there Shay,
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your friends beloved pet. There are no words to ease the sorrow from the loss of their special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives,but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that they provided a loving home to Milkshake.
It's an honor and a pleasure to be here for you and your friends furry family. We're only able to do what we do because of loyal Chewy family members. If there is anything else we can do to help, please dont hesitate to ask.
Warm regards,
****** *.
Customer Service Manager
**************************
**************Review fromChrista T
Date: 03/07/2025
5 starsChrista T
Date: 03/07/2025
Chewy took the loss of my baby girl and reacted with such kindness and concern. Ive never experienced that before, even with local vet hospitals. Chewy not only responded promptly and with a great amount of care and compassion, they also offered support* and comfort in a very difficult time. They also immediately sent a lovely personal* email, a separate email with bereavement support, and then a flower delivery (for the loss of our dachshund) the very next day after receiving the message from me that ***** had passed. Petco was the vet we used locally to have ***** put down (pain and suffering from several ailments), yet weve not gotten any support, no one has reached out to us in any capacity, no personal email (as with CHEWY), and on top of thatthey took *****s Paw prints, after putting her down, and said they would mail them to us in the mail, of which we havent received as of yet even though it would have been mailed and received locally. The worst of all, however, was that in all the time weve used Petco for grooming, as well as *****s passing, Ive never gotten a call from them to schedule a grooming appointment for *****, yet the EXACT MORNING AFTER their own VETCO put ***** down, I received a phone call and voice message telling me it was time and asking if I wanted to schedule ***** for a GROOMING APPOINTMENT. Like W O W ! I had to call and tell them to please let the grooming department know that ***** was put down the day before, at VETCO/Petco vet office. So, I CANT THANK YOU ENOUGH, CHEWY! What a lovely show of acknowledgment and kindness. Were so grateful that we had your understanding and empathy during this difficult time.Chewy, Inc.
Date: 03/10/2025
Hi ******,
Im so incredibly sorry for the loss of your *****, *****. Losing a beloved pet is never easy, and my heart goes out to you during this difficult time.
Thank you for your kind words about Chewy. While nothing can take away the pain of saying goodbye, Im so glad we could offer even a little comfort and support when you needed it most. ***** was clearly so loved, and I have no doubt she felt that love every single day.
Please know that were always here for you, whether its to lend a listening ear or simply to celebrate the wonderful memories you shared with *****. If there's anything else we can do for you, dont hesitate to reach out.
Sending you all our love and support,
****** *.
Customer Care Manager
**********************Review fromCheryl P
Date: 03/05/2025
5 starsCheryl P
Date: 03/05/2025
Love chewy.com. Orders alway come quickly. Auto ships can be changed at any time. Was getting medicine on auto ship for my cat. She passed away and i called chewy who cancelled all future orders without any problem. A few days later I received flowers and a condolence note from the person i talked to at Chewy . Will continue to use chewy for all pet needs.Chewy, Inc.
Date: 03/06/2025
HI ******,
I'm so sorry for the loss of your beloved cat. Losing a furry family member is never easy, and our hearts go out to you during this difficult time.
Thank you for sharing your experience with us. We know how much our pets mean to us, and we want to be there for our customers, not just as a pet supply company but as fellow pet lovers who understand. It means the world to us that you trust Chewy for your pets needs, and were grateful to have you as part of our Chewy family.
If you ever need anything, please dont hesitate to reach out. Were always here for you.
With heartfelt sympathy,
****** *.
************* Manager
**********************Review fromFrederick S
Date: 03/02/2025
5 starsFrederick S
Date: 03/02/2025
I cannot explain the extreme courtesy of the customer service *** I dealt with. My dog passed and I had to cancel my order. This lady went over the top and really cared. They even sent me flowers. They have a customer for life. Thank youChewy, Inc.
Date: 03/04/2025
Hi there *********,
Thank you for your kind words. I am so incredibly sorry to hear about the passing of your beloved, *****.
There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided ***** a ****** home.
It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
Warmest Regards,
****** M
Customer Care Manager
**********************
Review fromSteve H
Date: 03/02/2025
1 starSteve H
Date: 03/02/2025
I received a mailer for a 30 percent discount from the pharmacy in Feb 2025. On March 2 2025 I tried to apply that discount from the mailer online for my order of Revolution for cats, 6 month supply. It rejected the discount code as well as an older one I had saved in a drawer. It stated Revolution was not eligible for a discount. I then called Chewy's toll free number. The *** I spoke to put me through the paces, identifying me as a current customer, asked for both discount codes from the mailers and was unsuccessful applying the codes to my order. After ten minutes on the phone with her she then attempted to transfer me to the pharmacy to try and complete the order with the discount code form the mailer. Instead, I was disconnected from the call after wasting 10 minutes. I then called again and spoke to someone else and explained everything a second time. I was then transferred to ******** in the Pharmacy. He also attempted to apply the discount code unsuccessfully. He then offered me a $15 discount from the total of my $189 order. I asked why he couldn't offer me the 30 percent off from the mailer. He said sometimes those offered don't work. I gave up after a total of 21 minutes on the phone with three different people and placed the order. My question to chewy is why bother sending out a mailer that specifically states its a pharmacy discount if it doesn't work? If there are exclusions for certain products then put it on the mailer! Don't jerk people around. It's just a waste of time for the customer and your employees and makes customers frustrated and mad like I am now. I've encountered problems before with chewy and mailer coupons. Most if not all are sent AFTER I have placed an order which is worthless.Chewy, Inc.
Date: 03/13/2025
Hi there *****,
I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
It was a pleasure speaking with you over the phone. I completely understand how frustrating it must have been to receive a 30% off pharmacy mailer only to find that it could not be applied to your order. I sincerely apologize for any miscommunication regarding the discount and for the time you spent on multiple calls attempting to resolve the issue.
As we discussed, I have processed a refund in the amount of $41.75 for the order ending ***** to reflect the discount you should have received. Generally speaking, you should see the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, though processing times may vary depending on your banking institution.
We truly appreciate your feedback and the opportunity to make things right. If you have any other concerns, please dont hesitate to reach out. We're here 24/7 to lend a helping pawReview fromBrynn H
Date: 02/26/2025
5 starsBrynn H
Date: 02/26/2025
In today's fast-paced commercial world, it is rare to encounter a company that genuinely cares about its customers on a personal level. My experience with Chewy, Inc. has proven that such companies do exist, and they go above and beyond in ways that leave a lasting impression. I've been a loyal customer for over seven years and have never experienced any issues. My orders arrive fast, they contact my vet to approve medications etc. Sadly, our dog passed away a few weeks ago. I had to alert Chewy to turn-off my autoship order. A few days later flowers were hand delivered to my house with a letter from ******* and Chewy expressing their condolences for our loss. There are no words to express how much that meant to me and my family. Whenever we get a pet again I will go back to this company.Chewy, Inc.
Date: 02/28/2025
Hi There *****!
Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved, Ghost. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided Ghost a loving home.
It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.Warmest Regards,
******** M
Customer Care Manager
**********************Review fromShannon C
Date: 02/19/2025
5 starsShannon C
Date: 02/19/2025
I am so sad while writing this but I ordered our dog new food on Sunday which arrived on Monday afternoon. Unfortunately, our Lizzie crossed the rainbow bridge Monday morning. I contacted Chewy via the chat and spoke with Jade. Had an amazing outcome. Not only did they provide a refund after hearing of her passing but sent a beautiful little flower arrangement and card. I was only a customer for a whole two days! This is an amazing company!Chewy, Inc.
Date: 02/24/2025
Hi there *******,
Thank you for your kind words. I am so incredibly sorry to hear about the passing of your beloved, ******. There are no words to ease the sorrow from the loss of your special friend, but
let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided ****** a ****** home.
It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you. If there is anything else we can do to help, please dont hesitate to ask.
Warm Regards,
******* R
Customer Care Manager
**********************Review fromShshonda S
Date: 02/17/2025
1 starShshonda S
Date: 02/17/2025
Chewy is the worst. I placed an order over the phone with a representative of chewy. She confirmed my order and last 4 of the card on file. But she never placed the order. And now my puppy is extremely sicker than she was 2 days ago. Now I have to take her to a 24 hour vet, make me want to sue chewy.... I don't know why people apply for jobs they don't want to do....I hate chewy now....Chewy, Inc.
Date: 02/20/2025
Hello Shshonda,
I'm so sorry about your recent order experience and, most importantly, that your puppy isn't feeling well. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
We know how much our furry family members mean, and this is absolutely not the experience we want for our customers. I did some digging and reviewed your interaction with our agent. Unfortunately, we werent able to process your order because we were missing essential information related to your veterinarian in order to complete the order.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm regards,
**** *.
Customer Care Manager
**********************Review fromTaylor F
Date: 02/16/2025
1 starTaylor F
Date: 02/16/2025
I placed an order was told it would be here before Valentines Day my dogs birthday. It was decorations and her gifts. It was running late so I told chewy I had to go out in a snowstorm to get the party hats and decorations you can keep those. They said no problem the package will still come just donate the item you didnt need and we will refund your card. Then they proceeded to cancel my WHOLE order and told me if I want the other stuff I ordered to re-order everything and they will charge my card again.! Why would I let you charge my card again when you lied about my order and NEVER refunded me. They said I should get a refund in a week but thats no good enough. I used my personal account to place my order but little does chewy know I spend THOUSANDS a year for my animal rescue . Ive since canceled all autoships because the shipping and customer service has gone down since the pandemic. When I asked for my package they offered $10 off and to charge my card again. UNREAL and UNACCEPTABLE send me the package I was told I would get .Chewy, Inc.
Date: 02/20/2025
Hello ******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
We understand how frustrating it must have been to expect your order in time for your pups special day, only to face delays and a cancellation. Thats not the experience we want for our customers, and we sincerely apologize for any miscommunication regarding your refund and reordering process.
I did some digging and was able to locate your most recent order ending in -9189. I can confirm via ***** tracking that it was successfully returned prior to a delivery attempt. A refund of $86.44 was processed on February 14, 2025. Generally speaking, you should have seen the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.
We truly appreciate your support for animals, and we would love the opportunity to make things right. As a courtesy, and because you are a valued customer, weve added a ************************** e-gift card directly to your Chewy account that is available to be used on your next order.
We truly appreciate your feedback and the opportunity to assist you. If you have any questions, please dont hesitate to reach outwere here 24/7 to lend a helping paw! ??
Warm regards,
**** *.
Customer Care Manager
**********************
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