Reviews

This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chewy, Inc.

  7700 W Sunrise Blvd Plantation, FL 33322-4113

  
• 

  Chewy, Inc.

  256 S. 143rd Ave. Suite B Goodyear, AZ 85338

• 

  Chewy, Inc.

  3251 Hollywood Blvd Hollywood, FL 33021-6942

  
• 

  Chewy, Inc

  40 Dauphin Dr Mechanicsburg, PA 17050-8521

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  Chewy, Inc

  2815 Watterson Trl Louisville, KY 40299-3868

Review Details

• Review frommartha f

  Date: 02/15/2025

  1 star

  martha f

  Date: 02/15/2025

  
  
  Horrible customer service! They refused to allow me to order from their website with a coupon that was directed to me and not expired. They wanted me to prove the items in my order. They asked for personal information that was not necessary. Then they made up an excuse that they would not honor my coupon because it was already used. It was never used because it has been sitting in a box for 6 weeks until I returned home. Unless the mailperson used it, it was not used at all. I have tried to place an order with Chewy twice. Both times I was refused for an unknown (real) reason. If I get a response, it will be the usual placated answer.
  
  

  Chewy, Inc.

  Date: 02/19/2025

  Hello ******,
  
  Im so sorry for your recent experience. Here at Chewy we strive to provide top notch service with every interaction.
  
  We've located numerous accounts associated with the information you provided that have already taken advantage of Chewys first time 35% Autoship discount as well as our New Customer Promotion. To that end, ********************** determined that the order ending ***** was not eligible for our 1st time Autoship discount nor Chewys New Customer Promotion. These discounts are available for our pet parents as a one-time offer. Additional details and information on our Autoship process can be found on the Autoship & Save Terms and Conditions page of Chewy.com under the sections labeled Autoship: ********************************************************.
  
  We would be happy to assist you with deactivating the active accounts that have been identified. Please give us a call at ************** at your convenience, and a supervisor will be happy to assist you. Also, if you would like to reprocess the order without the discounts, please let us know and well put our paws to work.
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
  
  Warm regards,
  
  ******** *.
  Customer Care Manager

• Review fromBehnaz S

  Date: 02/13/2025

  1 star

  Behnaz S

  Date: 02/13/2025

  They are terrible. People. At this point even if they send me something I don't trust to use it. So, greenies sent me a coupon for hips and joints for my dog. It was for *****. I couldn't find the bigger one in any retailers. Called greenies and they said to contact chewy and I did. She told me to send it to an address and I did. Months passed and nothing came. I did a survey on her and gave her good review. On the second call I was told I should have placed an order. To make this long story short they stole ***** in coupon and never sent me anything. I don't want to place an order because I don't want to end up owing these terrible people money. Oh, that's is not the first time I have been ripped off. I am thankful I make my own dog food and give plenty of fish for chondroitin and glucosomine. They have nothing to offer me and others and I want people to know they will never make up for their mistakes and will steal your coupons
  

  Chewy, Inc.

  Date: 02/17/2025

  Dear ******,
  
  I'm so sorry about your experience with your Greenies coupon and for any confusion regarding the process. At Chewy, we strive to provide a positive experience with every customer interaction, and it sounds like we missed the **** here.
  
  Ive done some digging and located your account with the Greenies in your cart, but there are no orders associated with your account. Wed love the opportunity to look into this further and make things right. Please reach out to us at **************, ask for a supervisor, and wed be happy to review your situation in more detail.
  
  If you have any questions or require further assistance, please do not hesitate to reach out. We value your trust and look forward to serving you again.
  
  Warm regards,
  ***** *.
  Customer Care Manager
  **********************

• Review fromTonya N

  Date: 02/09/2025

  1 star

  Tonya N

  Date: 02/09/2025

  I am writing a review to tell you about my poor customer experience from **********************. First I signed up for autoship and had to call to get it released for the past couple of months, which the last time I called they said they released the autoship and never did so I had to take the time again to call and get it released. Now today I chatted with someone for over 20 minutes to let them know I received a brochure in the mail with code and it was not taking the code. He questioned me and asked does it have an expiration date? No expiration date. Does it have your name on thr brochure? No place for a name or address? I asked him(*******) to transfer me to a supervisor and he disconnected me and stopped the chat. Now I am very frustrated, so I had to take more time to call to get this issue resolved(which nver happened). I told the supervisor my issue and then she kept talking and would not let me talk until I finally said,"Let me stop you there". She kept stating that the only code was b1g1 50% and that was not a correct code. I had even sent a picture with the item pictured with the online code with it. She just kept repeating herself so I just thanked her for her time and told her I would contact the BBB.
  

  Chewy, Inc.

  Date: 02/12/2025

  Hi there *****,
  
  
  
  I'm so sorry about your recent experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.
  
  
  
  I understand how frustrating it must have been to experience issues with your Autoship order and to then have difficulty applying a promotional code. We sincerely apologize for any miscommunication and the inconvenience this caused you. Our goal is always to make things as easy and seamless as possible, and I regret that this was not the case here. I did some digging and located the promotion you mentioned. I can also confirm that the Vibeful Dental Health Powder supplements are currently eligible for a promotion of "Buy One, Get the Second at 50% Off." However, please note that our promotions cannot be combined with other promotional offers. That was the issue with your order.
  
  
  
  If youd like, wed be happy to further review the promotional offer you received and see how we can assist. Please feel free to reach out to us anytimewe're here 24/7 to lend a helping paw.
  
  
  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this.
  
  
  
  Warm regards,
  
  
  
  ****** *.
  
  Customer Care Management
  
  **********************

• Review fromMichelle S

  Date: 02/08/2025

  5 stars

  Michelle S

  Date: 02/08/2025

  Thank you for your amazing customer service and support. When my dog passed, I contacted Chewy to stop my auto ship and explained why. The next day I received a lovely bouquet of flowers with the sweetest note!! You have a customer for life!!
  

  Chewy, Inc.

  Date: 02/12/2025

  Hi ********,
  
  Thank you for your kind words, I am so incredibly sorry to hear about the passing of your beloved Ballena. There are no words to ease the sorrow from the loss of your special friend, but let time heal the pain and love heal the heart. Friends enter and leave our lives, but the impressions they make on our hearts stay with us forever. We hope that you find comfort from all the wonderful memories, knowing that you provided a loving home.
  
  We know it can help to talk to other folks who can relate so always feel free to reach out. Please know that as part of our Chewy family, we're here for you in any way we can be. I realize that may sound strange coming from a company, but we absolutely mean it. We're here for you now and we'll be here in the months and years ahead. 
  
  If there is anything else we can do to help, please dont hesitate to ask.
  
  Warm regards and deepest condolences, 
  
  ******* *.
  Customer Care Manager 
  **********************

• Review fromMarisa T

  Date: 02/06/2025

  5 stars

  Marisa T

  Date: 02/06/2025

  Chewy is amazing. They always have what I need. They have great specials and best of all they are fast! I placed an order after business hours yesterday and the whole thing is going to get here tomorrow! They make me soooo happy!
  

  Chewy, Inc.

  Date: 02/07/2025

  Hi ******,
  
  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you.
  
  If there's ever anything we can help with, we're just a meow away!
  
  
  Warm regards,
  
  
  ******** G
  Customer Care Manager
  **********************

• Review fromVICTORIA K

  Date: 02/05/2025

  1 star

  VICTORIA K

  Date: 02/05/2025

  I am writing my review here only because I can't leave it on ******. I guess Chewy really cares about possible negative reviews and that option is blocked on ******. Evidently that's how they come up with almost 5 rating. I had an auto ship order for cat prescription food with them and it was never easy with them no matter what vet I had. Recently, we moved to a different area and the vet apparently doesn't work with Chewy. So, the new shipment of cat food didn't go through because they needed an authorization. Well, I reached out to the vet and asked for a new urinary care prescription, uploaded it but the order status kept showing 'need new authorization'. I called and was told everything is okay. Shortly after I got an automated email stating that they need a new authorization and my order status was still showing 'need new authorization'. I reached again very frustrated. I was told that my order in the warehouse and they don't know why my order status still appear as 'need new authorization'. I got one shipment. When it was time for a new shipment my order status... what? yes, correct still shows 'need new authorization'. I opened a new chat support and I was finally told that they can't proceed because my authorization is urinary care and stress management and this authorization is for urinary care. That's absolutely bizarre because category for this food is still urinary care. I guess I need a new prescription if my cat will get tired of tuna and I decide to get chicken. Therefore, this place has tons of training opportunities, customer service lack knowledge and they really waste your time. It is not seamless by any means. Needles to say, I am looking for a new online store.
  

  Chewy, Inc.

  Date: 02/06/2025

  Hi There ********!

  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.

  
  I did some digging and located your most recent order ending *****. Veterinary diet foods are specially formulated to support pets with specific medical conditions or dietary needs. While they dont contain medication, they are designed to address specific health concerns. Because these diets may not provide complete and balanced nutrition for healthy pets, manufacturers require a veterinary authorization before we can process and ship your order. Additionally, for each formulation or variety of food, authorization is needed from your vet to ensure it meets your pets unique dietary requirements.

  
  Your previous veterinary clinic authorized more than one formulation. However, your new veterinary clinic has only authorized one variety. To that end, Chewy is only authorized to ship 1 of the 2 formulations that you attempted to order. This is also the reason that you continued receiving requests for a new authorization for the new Veterinary diet formulation.

  
  While reviewing your account, I discovered that you also had an additional account that used the same information. This may have contributed to some of the conflicting information you received from our customer care team. Please feel free to reach out anytime to **************, and one of our friendly customer care team members will be happy to assist in deleting the additional account to streamline your order experience.

  
  Lastly, Chewy has no affiliation with ****** reviews. If you experienced an issue with ****** reviews, then you should reach out to ****** to let them know of your experience.

  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.

  
  Warmest Regards,

  
  ******** M
  Customer Care Manager
  **********************

• Review fromRachel G

  Date: 02/04/2025

  5 stars

  Rachel G

  Date: 02/04/2025

  Chewy has the BEST customer service. I unfortunately had to put my dog down unexpectedly due to a tumor that ruptured on his heart. I had just purchased prescription dry and wet food (which we all know is very expensive) for him. I called Chewy to ask if i could ship the food back to them. They told me to donate it AND they gave me my money back. I wish i could remember who I talked to on the phone, she was amazing. She was caring, kind, and very understanding about everything. Not only did Chewy refund my money, but they also sent me a sympathy card and a present. The sympathy present was a hand painted rock with flowers with my dogs name on it! I know it might not sound like much but the fact that they took the time to hand paint the rock and send it to me is amazing. I have been a Chewy customer for years and I will continue to use them for all my pets needs!! Thank you so much Chewy for being incredible and caring about our pets!!
  

  Chewy, Inc.

  Date: 02/10/2025

  Hey ******,
  
  
  Thank you for reaching out and sharing your heartfelt experience with us.
  
  We are deeply saddened to hear about the loss of your beloved *** and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.
  
  At Chewy, we strive to provide compassionate and personal care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
  
  Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
  
  Thank you again for choosing Chewy, and please don't hesitate to reach out if there is anything else we can do for you.
  
  
  Warm regards,
  
  ******** G
  Customer Care Manager

• Review fromJanice B

  Date: 02/03/2025

  5 stars

  Janice B

  Date: 02/03/2025

  The best customer service ever. Orders arrive quickly, prices are better than any other retailers. Chewy stands behind their customers. If by some chance I get an inaccurate item in my autoship order, they fix it immediately. Their autoship is easy to set up. You can set your own delivery date. Orders always arriven within 1 to 3 days. The best way to get your fur babies food, treats, toys, litter, supplies. Whatever you need.
  

  Chewy, Inc.

  Date: 02/04/2025

  Hi ******,

  Thank you so much for your kind words! It's an honor and a pleasure to be here for you and your furry family. We're only able to do what we do because of loyal Chewy family members like you.

  If theres anything we can help with, we're just a woof away!

  Warm regards,

  **** *.
  Customer Care Manager
  **********************

• Review fromRaymond C

  Date: 02/02/2025

  1 star

  Raymond C

  Date: 02/02/2025

  They've gone downhill. their dog food, my dog won't eat anymore. I've tried 3 different kinds. Now they're requiring me to return the open bag of dog food that I bought. they've never done that before. So what are they doing re-bagging these and putting them in other bags and saying it's something else? Because I used to donate the open bags that I didn't finish when they returned my money to local shelters. So is there some kind of sketchy stuff going on with this company because the last three bags of dog food that I bought from there my dog didn't like this last one he won't touch. Now mind you this is a expensive bag of dog food and a highly rated dog food... I'm disabled and it was convenient using chewy, but I'll never use them again. Because now I have to print off a return label, that they sent to me via email. I have to either a take it to a FedEx place and drop it off or B set up an appointment to have it returned which I took b. But still my dog has no food now, mind you this was an $80 bag of food... also I have to wait for my money to get returned to me (I'm on a fixed income) when they receive the returned box of dog food well bag of dog food. Just such an inconvenience. I used to really like chewy they used to be top notch awesome. But guess what, they've gone downhill. And I'm over it. I will never go through them again. plus some of these pet stores around here have better deals than chewy does sometimes anyway. Btw the first brand I was buying gave my dog a lump. So be careful.
  
  

  Chewy, Inc.

  Date: 02/06/2025

  Hi *******,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here. We are reviewing your recent interactions with our agents and will follow up with the agents for a coaching session for any missed opportunities.

  
  We are truly sorry to hear that your furbaby doesnt like the recent foods theyve tried. We are always more than happy to help our customers make a return if something doesnt work out. Our returns are assessed on a case-by-case basis, and in this instance, we sometimes request that items are sent back to us before we are able to process a refund. When this is the case, we do everything we can to make this process as quick and as painless as possible. While we understand it can be frustrating to have to make a return, please be advised that in the future items may need to be returned to us before we can process a replacement or refund.

  
  As a courtesy, we processed a refund for your order on February 6, 2025 for the original order without it being returned. Generally speaking, you should have seen the refunded amount credited to the account associated with the payment method used for the order within 3 to 5 business days, however that timing may vary based on your banking institution.

  
  As an added courtesy, and due to your experience, wed be happy to offer a $30 eGift Card towards your next Chewy order. This has been applied to your account and is available to use on your next order.

  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to help however we can.

  
  Warm regards,

  Charlotte .W

  Customer Care Manager

  **************************

  **************

• Review fromJordan P

  Date: 01/27/2025

  1 star

  Jordan P

  Date: 01/27/2025

  I am speechless. After successfully getting my dog food through chewy for one year, all of a sudden they became completely incompetent. I have had two separate orders get lost by ***** and chewys only options given are a refund and to re-order. My dog has not had his normal food for 2.5 weeks and looks like he never will. They have no guarantee of delivery and really do not care at all if you get it. Awful company, awful customer service, and no one who can even grasp what is going on.
  

  Chewy, Inc.

  Date: 01/31/2025

  Hi ******,
  
  I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.

  
  We understand that when you, a valued customer, make a purchase from our site, you expect to receive your product in a timely manner and in excellent condition, ready for your pets to enjoy. We also understand the importance of having an order delivered on time, and how this delay may have inconvenienced your pet family and your personal schedule.

  
  As a courtesy, and because you are a valued customer, we processed a replacement order for you (order ending *****) and are working to get it to you as quickly as possible. In addition, we would like to offer you a $50 Chewy eGift Card towards your next Chewy order. This has been applied to your account and is available to use on your next order.

  
  We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to help however we can.

  
  Warm regards,

  ******** M

  Customer Service Manager

  **************************

  **************