Business Profile

Moving and Storage Companies

Allegiance Van Lines, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Allegiance Van Lines, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

94 total complaints in the last 3 years.
56 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dec 5 2024, I reach out to Allegiance van lines asking for a quote To move a car from ********** to *******. **** from allegiance quoted me $950 total for the services, then **** told me that I can pay half of the amount deposit. But I wanted to pay the total amount $950. Then he told me to wire money. In I did! After 2 weeks I rich out asking about the pick up date. **** told me that the California regulation law change , the price change to 1600$. So I requested to get my money back. **** told me that the money should be in my account in 7 days. Now is February 2025. I call twice a week to get an answer. Nothing. ****** in **** at the front desks told me, no money back. I did not sign any paperwork.
Business Response
Date: 02/21/2025
As explained to Victoria, She never signed the full contract with the carrier and when she finally spoke with them, the price had changed. We did explain fully that a cancellation would not allow her to receive a refund, per her estimate.
Customer Answer
Date: 02/25/2025

Complaint: 22972535

I am rejecting this response because: This is the original receipt to the vehicle transfer. Nowhere does it mention no refunds. No I did not sign any contract, Im not sure if that is a favoring on your end though because your broker shouldnt have taken any money without me legally signing the contract. I feel as if I was taken advantage of and this was his plan to raise the price up last minute because we mentioned we were desperate and he was aware that I didn't sign a contract. I was giving the company the benefit of the doubt that they would do honest work. I wasnt told til 3 week after we paid , a few days before the car move date that the laws changed in ********** and I that I owed and additional $750 to make the move happen which didnt seem truthful to me so I requested my refund . Even if the laws did change I shouldnt have been financially affected because I paid before the law was changed and we had a verbal agreement.

Sincerely,

******** ******
Business Response
Date: 02/28/2025
Yes, the consumer on a recorded line mislead the *** with saying they only needed one vehicle transported and came back to say she needed 3 vehicles transported. So of course the initial deposit was not enough to cover the expenses. She can reach out to the office to remedy a portion of a refund, we are happy to oblige.
Customer Answer
Date: 03/03/2025

Complaint: 22972535

I am rejecting this response because:
We only needed one car transported as we talked about. Im not sure where youre coming up with this false information but we dont even have 3 vehicles.

Sincerely,

******** ******
Initial Complaint
Date:02/15/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted ****************************** Accepted quote for $2000 for moving 1 bedroom apartment from ** to *******. Paid Allegiance $700 + $345 + $910. ******** Moving show up (a day late) and I pay them $1499 upon puckup + $1535 upon delivery. A complete screwover.
Business Response
Date: 02/18/2025
***** was picked up during his two day pickup window, so not sure why he would say we were late. He was delivered within 7 days and the cost of the move did not increase to the egregious amount, he was waiting on a reimbursement from the carrier. This is a simple situation of some misunderstanding or confusion between crew and customer. Please contact the office should you have any questions and mark this matter resolved. Thank you
Customer Answer
Date: 02/18/2025
See original quote with details, and discounts. $2000 original estimate versus almost $5000 final costs.
Customer Answer
Date: 02/18/2025

Complaint: 22945801

I am rejecting this response because:
See original quote with details, and discounts. $2000 original estimate versus almost $5000 final costs.

Sincerely,

***** *****
Customer Answer
Date: 02/22/2025
Attached is the ORIGINAL estimate AND the estimate from the DIFFERENT company who showed up to make the move.
Customer Answer
Date: 02/22/2025
Attached is the ORIGINAL estimate AND the estimate from the DIFFERENT company who showed up to make the move.
Business Response
Date: 02/24/2025
*****, you can see the clear transparency in red italicized lettering, should the move estimate increase from the original estimate. Which is why we work on estimates and encourage all consumers to do in person survey, which you did decline. Please contact us should you have any further questions. Thank you
Initial Complaint
Date:02/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired Allegiance *********** to move my things from ******* to ******** on December 26. The amount they quoted me was $2, ******. They committed to wrapping my furniture to protect it and to disassemble and reassemble anything that was in need upon pick up and drop off. The drop off date was supposed to be 1/6/2025. This company somehow had me working with different companies without my prior knowledge. At some point I was working with ********** and when it was said and done, my belongings were delivered by ****************. I was charged a total of $6,049, a $3,083.45 difference from what they said I would be paying. My belongings were delivered over a week late on 1/14/2025 and there was damage to some of my things. They did not drop my belongings off to my door. They would only drop it at the maintenance office leaving me to have to move it up to my apartment alone and reassemble the furniture that they disassembled at the time of pick up. I tried speaking with management multiple times to find out why there were so many different companies I was being moved around to and to find out why I was being over charged but was unsuccessful with getting any answers. They did not try to resolve any of these issues with me.
Business Response
Date: 02/11/2025
Please find the attached, everything is signed and agreed to, therefore acknowledged. She was informed of all of what she is disputing and she did not inform us that we did not have access to the delivery, she did not want to pay anything additional. Please reach out to us to clarify any indifferences. Thank you
Customer Answer
Date: 02/15/2025

Complaint: 22902258

I am rejecting this response because: I was quoted one price but charged a significantly different price. I was also told my things would be delivered to my place but instead it was only delivered to the maintenance office of my apartment building and not reassembled as promised when I hired the company. Furthermore there was damage to some of my things. I was not informed I would be working with multiple companies. I am an elderly woman and I ask many questions to get a clear understanding of things and what I would be paying for. I was misled about many things by this company. I also do not understand what the company mean by, I did not tell them of no delivery. I would like an adjustment on my bill.

Sincerely,

******* ********
Business Response
Date: 02/18/2025
We are sorry to hear that ******* feels the way she does. We have provided our full body contract in which she signed. As you can see in the attached documents everything is transparent and easily spelled out with red italicized lettering, so everyone is on the same page. She can contact the office to submit her claims and we will send that in for review. And other issues she feels she may have faced or needing clarity on our rights to utilize our local agents, or should the estimate increase items, or services needed that cost will increase naturally. We are here in office 7 days a week to answer any questions or concerns Dar. Thank you - The *** Team
Customer Answer
Date: 02/27/2025

Complaint: 22902258

I am rejecting this response because: I contacted Allegiance Van Lines on 2/24/27. The manager says they have not been contacted by the BBB and that I need ro reach out to either Allegiance Van Lines **************** or the other moving companies that moved my things. I do not have a number for their corporate office and they would not provide one for me. I also do not understand why I need to contact the other moving companies as I did not have a contract with them. My contract was with Allegiance Van Lines.

Sincerely,

******* ********
Initial Complaint
Date:01/21/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The contractor Lucky took me for a total of $1000 dollars above agreed contract, did not deliver $800 dollars in audio and power tools, received email of forged document have another unknown contractor show up with no bill of lading or any paperwork, and contacting me for gas money while in route for delivery, after I paid 70% of the delivery fee. Allegiance/Owner was emailed on all events happening in real time, yet did nothing to recover my missing items and falsely billed money.Allegiance confirmed the contractor charges are BS by email, and told me it was my responsibility to recover the money. The contractor kept insisting $5000.00 more dollars or he would not deliver my stuff till the 30 day limit. Which only applies to weather or mechanical issues. Extortion was the game in my opinion.Glad Im a suffering cancer patient and a Military Veteran. This why they wanted me to hire them. Imagine if I wasnt?SGT.C
Customer Answer
Date: 01/21/2025
These are the text and emails stating I was being over charged. Allegiance Van Lines clearly states I would not be charged the extra thousand and the contractor was billing me incorrectly.
Business Response
Date: 01/21/2025
Hi *** ******,
We are extremely confused by the accounts here in this "complaint" there seems to be some disconnect. You can see ALL 4 of the attachments with refunds attached as well clear text exchange thanking us and him receiving all of his items etc. We are sorry he feels the way he does. But these baseless accusations hold no merit. We need this complaint rescinded based on the attachments showing factual evidence as opposed to his hearsay or inability to remember the events accurately. Please close this matter and mark ******** And ***** please contact the office to remedy any shortcomings within reason, you feel you may have faced. Thank you kindly, The ********
Customer Answer
Date: 01/22/2025

Complaint: 22839748

I am rejecting this response because:
The refund they sent was from the original contract. It was the agreed deposit to be returned, not the overcharge.

The $1000.00 owed is on the clearly forged contract by their contractor. You can see where he wrote over the $6300.00 to $7300.
To use the original contract as a reference to making the correction is laughable at best. Im not confused. They are misrepresenting the paper work. Like ignoring the forged contract and the agreed contract. It is their text that states the charges are BS!

Sincerely,

***** ******
Customer Answer
Date: 01/23/2025

From ***** Cabral

Final Sighed Bill of laden is
$6300.00
$1190.82 ****** 11/16/24 original contract
+$5191.24 (wire transfer) 11/29/24 New Contract
+$1000.00.  Paid during pick up extra! (Cash to driver Lucky) 8:30 pm 11/30/24 paid under duress

  =$7382.06 total paid
   -$1190.82 (refund) 12/3/24 refund from original contract
= ******* total paid 12/3/24

+$1300.00   Paid for delivery to *** contractor 12/23/24
=$7491.24 grad total paid!
-
+$800.00 total in missing items
$8291.24 total paid/loss expenses

Contract was for $6300.00 overages
=$1991.24

Im only asking $1000.00 just over half owed as settlement

This not my memory. These are from the bank statements and receipts by ***. *** the delivery contractor and forged document by Lucky driver pick up. Which you can clearly see later where he changed the total and would not summit the actual document but did send picture by text. I did request paperwork/forms from ***. For missing items. Requested refunds on 12/26/24. As of to date received no reply of any kind.
Business Response
Date: 01/23/2025
As provided with our paperwork in the attachments, and the refund that was provided to the consumer. We have exhausted any further resolution on this, we have never seen or heard of those figures until just now, if he can provide you payment receipts to us specifically to corroborate the claims, by all means please provide them, in their entirety. We appreciate your cooperation on this.
Customer Answer
Date: 01/23/2025
Final receipt from the delivery person
Customer Answer
Date: 01/23/2025
First 2 payments.
Customer Answer
Date: 01/23/2025
The refund from the 1st contract, receipt from the forged contract with the $1000.00 paid under duress and the final $1300.00 to get the items delivered.
18 days late!
Customer Answer
Date: 01/23/2025
The refund from the 1st contract, receipt from the forged contract with the $1000.00 paid under duress and the final $1300.00 to get the items delivered.
18 days late!
Customer Answer
Date: 01/23/2025
The driver who picked up my items for AVL. Would not deliver to ************ or release my items, unless I agreed to pay an additional $1300.00 on delivery. Thats extortion! I have numerous text, and recordings of being harassed and extorted for more and more money. I have text and recordings informing *** of their representative with this behavior.
We were pressured to pay $1000.00 to $5000.00 above the $6300.00. Im attempting to be respectful and reasonable.
I believe the receipts speak for themselves.
Im even taking the loss of my karaoke speakers and power tools, high intensity lights and extension cords, all missing.
Customer Answer
Date: 01/24/2025

Complaint: 22839748

I am rejecting this response because:
The driver who picked up my items for AVL. Would not deliver to ************ or release my items, unless I agreed to pay an additional $1300.00 on delivery. Thats extortion! I have numerous text, and recordings of being harassed and extorted for more and more money. I have text and recordings informing *** of their representative with this behavior.
We were pressured to pay $1000.00 to $5000.00 above the $6300.00. Im attempting to be respectful and reasonable.
I believe the receipts speak for themselves.
Im even taking the loss of my karaoke speakers and power tools, high intensity lights and extension cords, all missing.

Sincerely,

***** ******
Customer Answer
Date: 01/24/2025
Im confused why you closed this matter. The business has not responded to my request. I submitted proof of overpayment and the business has admitted to wrong doings.
Im left to assume that you advocate the decision of *** not honor their own findings?
Customer Answer
Date: 01/24/2025
Understood. Well played. So as its my first time doing this. But not ***. They knew how to respond. How to best the system. I always try to be appreciative in such situations. But the fact is, I now understand I never had a chance. Its quite obvious that the BBB is a shadow of what it was once thought of.
Its all good, thank you for your response. Im greatly more educated to why a business can take advantage of honest individuals. I understand this case is closed as your organization is now toothless in a quest for the truth. Im sure the reasons are political or economic gain. As dishonesty usually is.
The BBB was regarded as a fair strong path to resolution. Things change, not always for the best.
With regards and sincerely best wishes in your endeavors. I mean it. I dont take it personally.
***** ******.
Initial Complaint
Date:01/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired AllegianceVanLines to move me from *********************************** to *****************************************************. The move was scheduled for and items were picked up on October 28, 2024. Items were not delivered in ************ until November 15, 2024. We were expecting to pay and agreed to pay $3024.29. We paid $1600 prior to the move during the reservation process. I was very diligent about keeping my inventory list up to date, noting all changes. Items were packed per their instructions, glass items wrapped in cardboard, dresser drawers emptied, etc. *********** that showed up was called Master Movers. After items were loaded, they informed me I needed to pay an additional $4500 on the spot. I was given the option, pay or we unload. ******* ****** covered the additional $4500 on his Credit Card, paid on the day of move. An additional $3400 was due on delivery, they insisted on limited payment methods, including Postal Money Orders. Day of Delivery, the delivery company attempted to charge $100 fee TO USE AN ELEVATOR. furniture was not put together and furniture was not set up as agreed. (FYI..This was a move of a 2 bedroom rented townhouse, zero appliances, zero bed frames, zero box springs, zero entertainment centers) It did include Minimal furniture, boxes, totes. I feel I was the victim of a bait and switch scam.
Business Response
Date: 01/19/2025
Hi ******, we provided a thorough estimate process with an itemized listed inventory and due to extenuating circumstances as outline in all of the e signed paperwork from you as well as listed on our website, we reserve the right to utilize a local agent. Although, we were not the ones to move you, we still tend to you throughout the move process as promised. This is the first we are hearing any of this nearly 2.5 months later after your pickup. We will look into this, and do what we can within our control. We apologies for any inconveniences and hope to see this through and remedy any shortcomings you may have faced. Thank you kindly, The ********
Customer Answer
Date: 01/21/2025

Complaint: 22831215

I am rejecting this response because: The company did not offer a resolution.
On the day of moving, after the truck was loaded, I looked into the truck. It was not loaded per the Household Goods Movers guide. Items were not stacked, floor to ceiling or wall-to-wall. Leaving an exorbitant amount of dead space around the items, thus increasing the cubic footprint used.
On the day of moving, we contacted the *** customer service rep ********** and were told, she couldn't be on the phone with us all day, and she had other customers to assist. She promised a call back and never called.
Upon Delivery the Delivery driver, was rude, uncooperative, verbally violent, yelled at me in my new apartment, and physically spit multiple times at ******* when told he could not throw moving packing rubbish into the dumpster at the apartment complex.
Yes, it has been 2.5 months, we have been moving, getting settled, working overtime and honestly cooling down from the emotional and financial strain and duress that AVL and their unreputable associates put us under.

Sincerely,

****** **** & ******* Talsma
Business Response
Date: 01/25/2025
Well this is quite the accusatorial complaint without any visual proof provided from the customer. As you can tell from our attachment, we have a total nearly 2 hours of talk time over the course of several different days, over 30+ minutes on the day of the move. You can hear in the recordings there weren't many issues. The cost of the move was within 10% of their original estimate. Delicate items and/or items we deem that may be a liability we will not stack on top of one another, you are entitled to indeed pay for the space taken up, of course. We are sorry they feel the way that they do, this is never our intention. They can contact the office to remedy the situation if we are able to do so amicably and within reason. Thank you kindly, The ********
Customer Answer
Date: 01/29/2025

Complaint: 22831215

I am rejecting this response because: 1) In the response *** stated the final payment included an allowed 10% over the estimate.. This is incorrect.. we were quoted roughly $3500 and ended up paying roughly $9000. This is far beyond a 10% increase. 2) Per the request in the response I called AVL on 01.29.2025@************** to resolve this. I initiated the call @ 12:18PM, ******, identifying as a manager answered. We talked briefly, she put me on hold at 12:28PM, stating she had 17 more calls she had to take... she left me on hold until 12:58 PM, and did not return to the call. I allowed her 30 minutes to return. I then disconnected the call, and am entering this rejection. As a customer, I feel this shows a very blatant disinterest in solving this matter. If someone from AVL operations would like to contact me they may.

Sincerely,

****** ****
Initial Complaint
Date:01/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon on 12/2/24 I paid $1,200 on 12/4/24 I paid $1785 and on 12/9/24 there was a payment of $2110 on 12 to 24 I hired Allegiance Van lines to pick up at ************************************************************************************************************* also 82nd address ***************************************************************** today's date is 1/5/2025 I keep getting the runaround as far as when it's going to be my drop off date at first they told me that my things will be arriving to me here in ************** 7 to 10 days after I make my payment the first trouble date would have been 12:21/24 it did not arrive they schedule it and give me a Wonder time that was12/28/24 or 12/30/24 and it was rescheduled for another drop off date that was supposed to be this past weekend and I still not have received anything from them it's hard to get them on the phone and when I do get them on the phone they tell me that they have to contact dispatch the only one is really staying in contact with me is ****** and her number is ************ Willl number is ************ **** is with dispatch and his phone number is also the same from my understanding but I know ***** number is ************ and he is the driver so can you help thank you God bless and have a good day my phone number is ************ and I have also another number ************
Business Response
Date: 01/06/2025
We are not sure what this even means, hard to make any of this out as it doesn't make any sense. This gentleman was delivered before the new year, and as you can see in the text messages screen shots, he has a difficult time responding to people and communicating with over 50+ unread messages. He was not even present during the move on the pickup side. So quite confused here as he would not know the specifics of the move as he was barely involved and never on site. This "complaint" needs to be deleted and this matter resolved.
Customer Answer
Date: 01/13/2025
Yeah, I dont understand how he is saying that he dont understand whats going on because its clearly in these textes that my furniture and belongs have not been delivered is clear that I spoke to ***** and ****** on December 31, 2024 and *****, gave me The window of The date of January 14 or January 15 2025that my furniture and belongs will be delivered first they were saying that the driver out sick now theyre putting it off on the weather. I just want my belongings also when I spoke to ***** on December 31, when I said that I was going to *******, he threatened me and said if I come to *******, then I wouldnt get my things now I have video and surveillance of them picking up my belongings from my residence and from out the mall at my store . And today is January 13, 2025 *****, said that someone would call me 24 hours out before my things will be delivered stillwaiting. havent heard anything like I said I have videos and audio so if you need any further information from me, please let me know
Customer Answer
Date: 01/13/2025
The pictures might not be in the correct order as far as the date, but it could be sorted out, but like I said, I have surveillance photos and also audio if you need anything from me, let me know. Thank you and I appreciate you. My number is ************
Customer Answer
Date: 01/14/2025
These are the pictures of my furniture and belongs on back of the truck along with the truck picture and license tag number like I said I also have other audio and surveillance so let me know if theres anything else that you need from me todays date is January 14, 2025 today is one of my supposed to be dropped off dates between today and tomorrow January 15, 2025 thank you. Have a blessed day.
Customer Answer
Date: 01/14/2025

Complaint: 22774863

I am rejecting this response because:
Yeah, I dont understand how he is saying that he dont understand whats going on because its clearly in these textes that my furniture and belongs have not been delivered is clear that I spoke to ***** and ****** on December 31, 2024 and *****, gave me The window of The date of January 14 or January 15 2025that my furniture and belongs will be delivered first they were saying that the driver out sick now theyre putting it off on the weather. I just want my belongings also when I spoke to ***** on December 31, when I said that I was going to *******, he threatened me and said if I come to *******, then I wouldnt get my things now I have video and surveillance of them picking up my belongings from my residence and from out the mall at my store . And today is January 13, 2025 *****, said that someone would call me 24 hours out before my things will be delivered stillwaiting. havent heard anything like I said I have videos and audio so if you need any further information from me, please let me know

Sincerely,

******* *******
Business Response
Date: 01/14/2025
Unfortunately, we are not getting anywhere with this combative and misleading client. For our safety and time constraints we will close this issue out. Please refer to any email communication from here on out as we have handled this matter as expressed previously. Thank you kindly
Initial Complaint
Date:01/03/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We hired Allegiance Van Lines for our move on 10/15/2024 with a move date of 10/31/24 and price of8700. We paid a 2000 deposit for a truck that would hold 1826cf. five days later we paid an additional 5000 towards the remaining balance. When the truck arrived they demanded the final cost of 1700 and an additional $300 for a deposit towards any moving supplies they would have to cover. Turns out the truck wasnt large enough and was only 1700cf. They had already loaded most of our stuff and was holding it until we paid an additional $5250 for another truck but that we would get $2000 of it back upon arrival from the deposit we had originally made. we were stuck. They then moved our furniture and unloaded it for storage for 15 days per the contract and charged us 850. When they delivered they did not deliver multiple boxes and a bed. they did leave two other beds in our garage that we kept insisting did not belong to us. We called the movers multiple times regarding this and were told that they found our bed and would come to pick up the two beds belonging to someone else. They never did. part of the contract was to take apart and put together a large $3000 king bed. They lost the hardware. When they finally sent someone to fix it they were so high they were like zombies and proceeded to break the bed almost in two and drop it on my husband. I have called the company and have recorded calls requesting my refund of my money. **** and ******** consistently blow me off and tell me they need to forward this to ****** in accounting. I have set on hold 1 hour multiple times and left countless messages. I spoke to **** again today, 1/3/2024 and same thing but with even more of an attitude. He said he is accounting but quickly said I had to talk to ****** when he saw our account. at this point they owe us a $2000 deposit and 335cf costs. thats not even taking into account that we had to pay for an extra truck. We paid ****** for a move that was to cost *****.
Business Response
Date: 01/19/2025
Ms * i m m ***** has embellished her response here to the tune of nearly double of what her move cost. This experience is simply misleading and fabricated, we have all of the documents needed via recorded phone calls and payments made etc to show for it. *evere miscalculation on her part. Please remove this complaint as this move cost was near the quoted amount, and no 2nd truck was needed, nor was any cost associated with this move doubled. Falsified account of events. Please consider this matter resolved. *ee or ask for documents. Thank you
Initial Complaint
Date:12/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 8th 2024 I was contacted by *** from Allegiance Van Lines. I needed to move from ** to **. She gave me a very good rate, a deal of around 2000 for the move, and I paid the 899 deposit.On December 27th 2024 I called to check in on the status because they were due the weekend of the 27th-28th. I spoke with **** who had advised me the move somehow was scheduled for ***** and *****... of 2025. After correcting this, he assured me the movers were going to be there this past weekend. I checked in with the company numerous times over this weekend and they told me they could not get ahold of the movers for updates. I spoke with *** last night the 29th around 9pm and told her no one had arrived and nothing was happening. She was shocked and promised to follow up with me in the morning today at 9am. I had to call to speak with ****** in dispatch at 9:45am because I had received no call. She told me she was working on behalf of *** and was trying to find someone to come out today. Around 1pm I got fed up because we are due to move in 2 days. I contacted another company who was actually very helpful in explaining to me what just happened. The representative explained to me what companies like Allegiance do and why no one had come out. They promise you these amazing prices and then shop that contract around to other companies to find one to take it. Once that company does they come to take your things and then drive up to your destination, conveniently explain how the price went up and that they need more money or they won't release your ******** I got a very nice but still way higher price on a legitimate move. During the time I was on the phone, I got a call and message that "*****" and his company would be out today to finally get our stuff - at between 9 and 11pm tonight. Enough is enough.I contacted Allegiance to cancel and requested a refund for my deposit. To no one's surprise they informed me I'm out of the "refund window" and cannot issue me one.
Business Response
Date: 12/31/2024
******, called in and changed her move dates and was happy we were able to oblige. She unfortunately doesn't understand the domino effect with doing such a favor and how it effects several other moves and an ongoing schedule. She was still within her pickup window, the husband was a pleasure to deal with, as was she, until she turned on us out of nowhere. There are no refunds for refusal of service per the terms and conditions. She signed an agreement and should have honored it as we did. This matter is resolved.
Customer Answer
Date: 12/31/2024

Complaint: 22746926

I am rejecting this response because:
They can't even get my name right.
The text in question was a request as a favor to please try to reach the later side of the pickup window. It was in no way a request to change or shuffle any major jobs around. I felt comfortable asking that because everyone I had dealt with up to that point had been very nice and I trusted them to honor their word. That was a mistake.
The business is framing this as though that simple ask threw the entire pickup out of proportion.
In reality, there was zero communication from anyone during the entire weekend I was supposed to have my things picked up. Any communication started on Monday Dec 30th which was a day outside the pickup window and when I finally realized I had gotten scammed.
I had to spend 1700 dollars to get a reputable team out here after one of their agents kindly explained to me the extremely unethical business practices businesses like Allegiance operate by.
This matter is not resolved. Nothing was honored in the time frame stated even though I had given them weeks when I first made the arrangement. There was never going to be a team to pick up my things or take care of them and the business knows that. They also know I know it.
I want my deposit back for services not rendered and conducted under very incorrect, very predatory pretenses.

Sincerely,

***** *********
Business Response
Date: 01/09/2025
Hi *****,
The office will contact you to see what can remedied of the situation, our apologies for any inconvenience. We look forward to an amicable resolution. Thank you, The ********
Initial Complaint
Date:12/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I spoke with the Sales member, **** she guaranteed me that pickup would occur on 12/26/24 and that it would "normally" be delivered the next day, adding she had "no concerns" about that happening. She rushed me (while on the phone) to sign the contract she provided, warning that it would be too late to schedule my move otherwise. Due to this urgency, I was not allotted sufficient time to properly review the contract, which included pickup windows. I contacted Customer Support on 12/24, and she confirmed my pickup was scheduled for 12/26.On 12/25, I called as I had not received a pickup window. That morning, she told me she would be available to contact until 10 PM. At approximately 5 PM, I called to confirm the pickup time, but my call was rejected. I tried several more times, thinking I was calling the main Customer Support line, but I suspect it was her direct line. She later texted me a pickup window for 12/27, which contradicted the 12/26 date confirmed by the ** ***. ** confirm my suspicion that my calls were being blocked, I called from my mother's phone, and the call was immediately answered. She insulted me for calling ***eatedly, though I needed to confirm the time to avoid extra landlord fees and because family helping me move had to leave on the 26th for work. I explained that the sales *** provided different information than the contract, but she dismissed my concerns, took no action, and offered no resolution. She screamed at me and hung up.I texted the next morning to cancel the service and received spam-like texts quoting my contract instead of addressing my request. The ** *** I dealt with was ****** ******. I have since requested stop payments with both of my banks since no services were provided and I was misled (regardless of the contract). I would like these stop payments to process successfully before closing this complaint.
Business Response
Date: 12/29/2024
We have attached the ***** showing the agreed upon 2 day pickup window from the client. We also catered to her ALL day on Christmas, and this is the thanks we receive. A small family owned business working hard on Christmas and people treat us like this. Times sure have changed... its a shame people treat people like this. Our paperwork clearly shows our 2 day window and agreement. There are no refunds. This matter is resolved.
Customer Answer
Date: 12/30/2024

Complaint: 22741898

I am rejecting this response because:
Misleading customers about pickup times and ******* them to complete a contract is not catering to the customer. Promising availability of Customer Support then rejecting all of my calls is not catering to the customer. Answering the phone when calling from another number, screaming at me, then hanging up is not catering to the customer. Estimating 300 cubic feet after I state that I have a sectional couch with the intent to nearly double the price once it is too late for me to do anything about it is not catering to the customer.
You did not even address your employees making inaccurate and misleading statements. I made further decisions (such as ending my current lease and beginning my new lease on specific days) based on this information, so I am not only losing money to you.
Your response to this matter is incredibly childish and unprofessional, as Im sure all of your future customers will be able to see. I am not requesting a refund as I have taken the steps to stop payment to you already. My request is to allow the stop payment to process.
Sincerely,

****** ******
Business Response
Date: 01/02/2025
As you can see in these uploaded documents the consumers response and what is signed and agreed to are two different things. There were no guarantees and only estimations provided. Please close this.
Customer Answer
Date: 01/03/2025

Complaint: 22741898

I am rejecting this response because:
I see that you have provided the contract that was signed; however, I am requesting that you also provide all recorded calls that took place with me and anyone that was/is working for Allegiance or providing service on their behalf.
Sincerely,

****** ******
Initial Complaint
Date:12/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our experience with Allegiance Van Lines was the worst moving ordeal weve ever endured marked by deception, incompetence, and unprofessional conduct.Allegiance misrepresented their services, leading us to believe they managed their own team and fleet. Instead, they outsourced our move to a local company in *********** fact they failed to disclose during booking. When the subcontractors unmarked vans arrived, the movers didnt even introduce themselves. If Allegiance had disclosed this arrangement, we would have canceledeven at the cost of losing our $3,000+ deposit. The delays were also relentless. ******* times changed repeatedly over two days, disrupting our schedule and forcing us to vacate our apartment at midnight with a 20-hour drive ahead. This chaos caused us to miss valuable family time, holiday festivities, and even end-of-life celebrations with loved ones. The movers behavior was appalling. They left trash and soda cans in our apartment and hallways, disrupted neighbors with noise past quiet hours, and caused complaints. They failed to pack several items despite assuring a full-service move initially, leaving us to scramble and finish packing ourselves as they rushed to leave. Their poor preparation also resulted in an inflated space estimate.****, a representative of Allegiance, was shockingly disrespectful, yelling at us and belittling us repeatedly. He later offered insincere apologies. He cited his fathers ownership of the company as justification for his behavior, thats why I can talk to you like this. Emergency messages to Allegiance also went unresolved, leaving us unsupported during an incredibly stressful time.This move was physically, emotionally, and financially devastating. Allegiances lack of transparency, poor communication, disrespectful service, and failure to deliver on promises make them completely untrustworthy and unethical.
Business Response
Date: 01/02/2025
*****, did not care to acknowledge her involvement in the outcome of her move. She refused to be accountable for her negligence to reading any of the 3 documents she signed. We have countless phone calls, text and emails as you can see attached clearly refuting her baseless claims. We understand people are financially struggling and looking to get a lot for a little these days. This scenario is exactly that, after the fact of course. We tried to be amicable, but once the complain has been filed there isn't much we can do. All the best. Consider this matter closed.
Customer Answer
Date: 01/05/2025
We strongly disagree with the claims made in this response. The issues we experienced during the move were not due to any negligence on our part but rather the companys lack of transparency and professionalism. It is disappointing to see Allegiance misrepresent the facts rather than address the legitimate concerns raised.

The company failed to clearly communicate that our move would be subcontracted to another company. This critical detail was not communicated during the booking process and was not obvious in the documents we signed. As customers, we relied on ******************** to be upfront about the logistics of the move. Instead, we were blindsided when our belongings were handled by an entirely different company that did not meet the professional standards expected.

While Allegiance claims to have provided adequate communication, this was not our experience. The communication lacked transparency and left us unaware of crucial details about how the move would be handled. Additionally, the movers who arrived were unprofessional and failed to provide the level of service paid for. The entire experience was disorganized and far from what was promised.

The companys suggestion that I am financially struggling and looking to get a lot for a little is both offensive and unfounded. We paid for what we believed would be a professional and seamless moving experience, which we did not receive. Their dismissive tone in saying, consider this matter closed, only underscores their unwillingness to resolve the situation or take accountability for their actions.

Our complaint is rooted in the companys failure to deliver on the services promised and their lack of transparency throughout the process. We urge the BBB to hold Allegiance accountable for their handling of this situation.
Customer Answer
Date: 01/07/2025

Complaint: 22721621

I am rejecting this response because:
We strongly disagree with the claims made in this response. The issues we experienced during the move were not due to any negligence on our part but rather the companys lack of transparency and professionalism. It is disappointing to see Allegiance misrepresent the facts rather than address the legitimate concerns raised.

The company failed to clearly communicate that our move would be subcontracted to another company. This critical detail was not communicated during the booking process and was not obvious in the documents we signed. As customers, we relied on ******************** to be upfront about the logistics of the move. Instead, we were blindsided when our belongings were handled by an entirely different company that did not meet the professional standards expected.

While Allegiance claims to have provided adequate communication, this was not our experience. The communication lacked transparency and left us unaware of crucial details about how the move would be handled. Additionally, the movers who arrived were unprofessional and failed to provide the level of service paid for. The entire experience was disorganized and far from what was promised.

The companys suggestion that I am financially struggling and looking to get a lot for a little is both offensive and unfounded. We paid for what we believed would be a professional and seamless moving experience, which we did not receive. Their dismissive tone in saying, consider this matter closed, only underscores their unwillingness to resolve the situation or take accountability for their actions.

Our complaint is rooted in the companys failure to deliver on the services promised and their lack of transparency throughout the process. We urge the BBB to hold Allegiance accountable for their handling of this situation.

Sincerely,

***** *******
Business Response
Date: 01/07/2025
This matter has been resolved internally and is not closed. We did what we could for the consumer and it simply was not good enough for them. We have exhausted all resources and time.
Customer Answer
Date: 01/07/2025

Complaint: 22721621

We respectfully reject this response. The matter has not been resolved to our satisfaction nor do we feel the company has made a genuine effort to address the significant issues we raised.
Our concerns extend beyond dissatisfaction with the resolution. The company failed to disclose critical details upfront, such as outsourcing aspects of our move without transparency, leading to unprofessional practices and a lack of communication.
We also note the business's statement that the matter is not closed. This contradicts their claim of having exhausted all resources and time. Since the matter remains open on their end, we encourage them to take the necessary steps to provide accountability and rectify the situation, which may include offering a partial refund as an acknowledgment of the poor service provided.
We believe that fairness and professionalism would require a more appropriate response to address the harm caused. We hope the company will take this opportunity to demonstrate accountability.

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Allegiance Van Lines, LLC is NOT a BBB Accredited Business.