Complaints

This profile includes complaints for Allegiance Van Lines, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allegiance Van Lines, LLC

  101 N Riverside Dr STE 204 Pompano Beach, FL 33062-5011

• 

  Allegiance Van Lines, LLC

  1940 NW 18th St Pompano Beach, FL 33069-1677

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction was supposed to occur on 12/12. So far, money spent has been $1,901.06.Allegiance Van Lines and their local partner ************** are so disorganized, they initially not only sent a truck to the wrong address on the wrong day but they failed to schedule me for the day requested, put me on the schedule for the following day for a time slot they did not meet, are saying they will NOT arrive until one hour LATER than the pickup window and have used emojis to communicate their "apology." Rather than taking accountability and trying to find solutions, they have talked over me, hung up on me, lied about me calling them to "cancel! Cancel everything!" (I don't speak this way) and when asked how they can conduct business like this, their dispatcher **** said, "he's coming in an hour isn't he? So what's the problem?"

  Business Response

  Date: 12/14/2024

  We dealt with the mother the entire time who was a delight. Unfortunately, the phone number provided for pickup was the daughter who would never answer for pickup. Now after the fact, she's available and causing these charades. As you can clearly see in her screenshots, never refutes not answering our calls from the driver to pickup etc. Consider this matter resolved.

  Customer Answer

  Date: 01/02/2025

  The photos I sent clearly shows that Allegiant was speaking with ME the entire time. NOT my mother. My mother has dementia and was not able to do this for herself. That this company would outright make up lies rather than address the issues says everything that needs to be said. I have uploaded additional correspondence between me and the agent at ********* to prove this. 

  Business Response

  Date: 01/03/2025

  Good Morning, While we understand the frustration, please be advised, that the paperwork is clear, there is a 2 day pick up window estimate. On day 2 of the pick up window , they cancelled mid day and refused service. This was after we accomodated and moved the pick up dates without any issue twice.

  Once again, if Ms. ****** would like some assistance with getting her items moved, we can absolutley still assist and offer her a credit toward what she has paid. 

   

  Thank you 

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22685214
  
  I am rejecting this response because: it was not a 2 day window, but a 3 day window that they missed. The day they were supposed to come, they cancelled, saying no one was able to get in touch with me. I was ON THE PHONE with ****, the Allegiance Van Lines agent while HE was trying to reach out to *************** (the local company that was scheduled to pick up and deliver) to CONFIRM with them that I was ready for pickup. I have an email proving that Fairview Movers DID get in touch with me the day before the scheduled pickup and I DID respond with a confirmation for pickup via email (I also have proof of this).

  After Fairview failed to pickup on the designated day, I contacted Allegiance Van Lines and they told me that "someone" had called them to say the job was cancelled. I asked who that could be as I was the only person they'd been in touch with. ****, the agent with Allegiance kept cutting me off and said, "I just see in the notes here that you called to say CANCEL IT! CANCEL EVERYTHING!" I was completely miffed as HE was the person I spoke to, HE was the person confirming with Fairview to pick up the following day.

  So no, it was not a 2 day window but 3 days, since they dropped me from their schedule and had to move me to the next day. 

  The only time I cancelled was on the 3rd day because they had failed to pick up as scheduled, said they'd reschedule me for the next day since they "needed time to plan" and then missed the pick up window (10a.m.-2pm), said they'd pick up at 3, then 4, then after 8pm. Once this occurred, I asked if they could guarantee delivery the following morning as my mother was being moved into assisted living that day. They did not give me a straight answer, which lead me to believe they could hang onto my mother's things indefinitely.

  It was more important to get my mother with dementia situated ASAP, than continue hanging on for 3+ for a service already paid for and for which I'd lost all faith of things going well if and when they chose to show up.

  I don't understand why, rather than accept responsibility for a scheduling error on their part, Allegiance Van Lines and their partners choose instead to make up untruths. As it was VERY CLEAR on that third day that they had clearly double booked me during that 2 day window, DROPPED me (saying I called to CANCEL) and then moved me to the next day (saying it was MY fault).

  
  Sincerely,
  
  Hana H

  Business Response

  Date: 01/07/2025

  While we understand Ms. ******** confusion, she admits in her complaint there was a 3 day window (most are 2 days but during peak times and holidays there are often 3 day windows) and she refused service on the 3rd day which was part of the window. Furthermore, she actually hung up on her driver when he called and was trying to assist. We also moved the dates for Ms. ****** to accomodate and communicated consistently throughout the entire process. It was not until she refused to answer the phone during her window that we were unable to service. Once again, we have offered and remain steady on the same offer that we can assist with having our trucks move her items. We have tried to reach Ms. ****** to discuss, but her refusal to answer our calls does make it difficult to have effective communication. 

  Customer Answer

  Date: 01/08/2025

  I will address each of their untruths below their statements:

  Allegiant: "While we understand Ms. ******** confusion, she admits in her complaint there was a 3 day window (most are 2 days but during peak times and holidays there are often 3 day windows) and she refused service on the 3rd day which was part of the window."

  HH: This is jibberish. THEY did not perform within the 2 day contractual window. They missed by 1 day. THUS, they did not meet their contract.

  Allegiant: "Furthermore, she actually hung up on her driver when he called and was trying to assist."

  HH: I never hung up on anyone. Why would I do this when I was so desperately trying to get the move completed on the day desired? Please read ALL the screenshotted text messages. The proof is there.

  Allegiant: "We also moved the dates for Ms. ****** to accomodate and communicated consistently throughout the entire process."

  HH: Now they are lying and saying they MOVED dates to accommodate me? Where in any of the correspondence does it demonstrate this as fact?

  Allegiant: "It was not until she refused to answer the phone during her window that we were unable to service. Once again, we have offered and remain steady on the same offer that we can assist with having our trucks move her items."

  HH: How does their offer make any sense a MONTH after my mom's move was made? Why would I even use this company when they've proven so deceitful and untrustworthy? The ENTIRE point of me taking the time to respond to this horrible company is to make sure it's documented wherever possible that their business practices (lying about what was done and said rather than address their own mistakes with a straightforward apology) are recorded somewhere. Everywhere.

  Allegiant: "We have tried to reach Ms. ****** to discuss, but her refusal to answer our calls does make it difficult to have effective communication."

  HH: BBB, you are welcome to my call logs. No such attempts have been made. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22685214
  
  I am rejecting this response because:
  
  Sincerely,
  
  Hana H

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Allegiance Van Lines recently. They moved my items out of my old place on 11/1. I moved from ********** to *******. I was told by **** ****** who told me he was the ** and I now know he is not, that the goods would be delivered by the 9th. He said they would be transported with someone else moving from ********** to ******* so it would be cheaper. The items were picked up, no problem. When I got to ******* I inquired about when everything would arrive. This was the week of 11/11. My stuff had not yet left **********. They said it would be leaving that week. I waited and waited. I messaged them through email and text to find out when everything would arrive. Often times, I would get no response. Until the week of the 30th when I was finally told there was something wrong with the truck and they hadnt transported anything yet. Again, I had to initiate all communication just to find that out. Yesterday, the 10th, I was finally told my furniture and belongings would be delivered today. I called allegiance to let them know how ridiculous this whole situation had been. I talked to a lady last night who said Id get a phone call today about a possible discount. They, of course, did not call back. I had to call them. Today, I was directed to someone who Im fairly certain handles complaints by the way he tried to shut me down right away concerning the discount. I pointed out how I had received little to no communication from their company at which point he became belligerent and yelled at me telling me how they always communicated with me. No, **** all communication was instigated by myself and I only received responses after a few attempts. My family and I have been sleeping on floors since the 11th. Thats one month. I was told everything would be in ******* by the 9th. Im pretty sure that was just a way for the salesman, who again lied to me and said he was the **, to sell me on using this service. Their communication and customer service are poor.

  Business Response

  Date: 01/02/2025

  ******* was provided the average delivery timeframe for his items along this route. Yes, the delivery window ran longer than expected due to mechanical issues with the truck and the delay in finding a replacement as all trucks were occupied elsewhere. We apologized for the inconvenience and he was provided a cash discount per the ******* on the delivery side for his troubles. Of course the complaint was made prior to that. And you wont remove it.  Please consider this matter resolved.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22673301
  
  I am rejecting this response because: at no point did ***************************** or the ******* reach out to me about a cash discount nor have I received one. I have received no further communication from anyone regarding my move since the date of the final move. The complaint will remain until the situation is resolved. Or indefinitely if not resolved. 
  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 01/02/2025

  Hi *******, we appreciate you following up. No need to reject the response, simply follow through with the crew whom delivered you to verify your discount for the inconvenience. Thank you kindly 

  Customer Answer

  Date: 01/05/2025

   
  Complaint: 22673301
  
  I am rejecting this response because: I did check with the ******* and, sure enough it was not true. This is just another example of the company trying to make it look like theyre taking care of the customer when nothing can be further from the truth. 
  

  The simple fact of the matter is, the salesman from this company made promises that could not be kept. *** lost hope that the company will attempt at all to make it right. My only hope is the next person finds this when they ****** the company.  
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1451.00 On November 06, 2024I set up a pick up in ** on November 15, 2024and delivery in LA The movers were supposed to pack my things NC and deliver it to me in ** . Movers packed my things, then unpacked my things in the same location in ** , then said he had other places to be an left, Now ******************************* is telling me it's non refundable. They did not hold up their end of the contract. They never pickup and deliver my belongings. I feel like they took advantage of me because I'm a senior citizens. .

  Business Response

  Date: 11/17/2024

  Tuler rescheduled move for tomorrow, with another crew. Unfortunately, they can't remove the "complaint". Some miscommunication and the small business has to suffer, sad.

  Customer Answer

  Date: 12/04/2024

   
  Complaint: 22563873
  
  I am rejecting this response because: 

  I didn't reschedule the move with another crew, they offered a reschedule I declined because they wanted more money from me and they still have all of my money. The only miscommunication was between them and their crew. I don't trust them not any of their crews now. I just want my money back. 

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/16/2024

  ***** made us pack up and move her items, knowing she had more items the cost would increase and thought we should work for free. Our crew told her they would take the estimated items on the agreement only and that was not good enough. Services were rendered, packed and unpacked. This is resolved. 

  Customer Answer

  Date: 12/16/2024

  Only the items I list was to be moved, not the whole garage!

  They were told that multiple times. 

  And they were not listening.

   

  Customer Answer

  Date: 12/16/2024

   
  Complaint: 22563873
  
  I am rejecting this response because:

   

  No. If they would have ONLY loaded the items I listed and NOT the whole garage. Then it would have been ok. 

  But no. Poor communication on y'all end. What I listed was all that was supposed to be moved. No more no less. 

  Yall just like to scam people out of their money.

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 12/30/2024

  Tuler grossly underestimated their items to move, they tried to dupe my crew into loading the entire garage and additional items for the cost after the fact and then threatened the complaints etc thinking that was leverage to get a lower cost move with additional work and services provided. This matter is resolved. 

• Initial Complaint

  Date:11/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is about order *************** invoice was of $6213.2.I made an initial deposit at the time of booking via Credit card payment. Amount $1200.3) On the day of pickup we made the payment of $3509. All as per the terms and conditions of the movers.3. Day of pickup. All is good mover is good with the inventory and our given estimate holds *********** is the twist. The movers ( outsourced vendors) ask us to pay $1200 before they start loading. They say that allegiance is refunding my $1200 of the initial deposit. I smell fishy, I argue and ask them to settle between them and allegiance but they say they will leave without loading. I agree and paid $1200. I needed to vacate the old house.4. At this pint, we owed them $308 ( 6213 - (1200+3509+1200)).5. On the day of delivery, the movers asked me to pay $1508 (excess $1200). I argued that I have not received the refund of my initial deposit but **** from Allegiance Van lines threatened us that they will no unload our stuff, take it to storage somewhere, charge us for storage too.6. I paid $1508 i.e $1200 excess to get my stuff . Allegiance shared one $1200 refund receipt but I did not receive the refund.7. The date of initial deposit was May 7, the date of delivery was June 20. Today in November 7th. I am yet to receive my ********* the mean time there have been about 28 exchanges of email. Uncountable calls and SMSs.This seems to be a 2 person company, no matter how ever you contact them its on **** who responds. I don't think he has any boss or any other organization. This seems to be a scam that there are 2 people **** and ******. They just outsource moving contracts and earn by scamming people.I see a very similar complain by some other users initial complaint dated: 09/12/2024. talking about dispute of $786. This seems to be their regular way to cheat people.

  Business Response

  Date: 11/17/2024

  As mentioned by the consumer they were refunded their portion and delivered within a few days. Unsure as how the issues with their bank or merchant have anything to do with us. As they stated we have been in constant contact with them. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22527874
  
  I am rejecting this response because: I have not received the refund of $1200 till date. ***************************** asked me to raise a dispute with bank. I raised the dispute, bank rejected the dispute and they reversed the refund .I followed everything that Allegiance asked me to do. But even after 5 months and full cooperation I have NOT RECEIVED $1200 till today . I have provided multiple evidence that the refund credit was reversed from my account because dispute was rejected.

   

  I also wanted to highlight that on the day of delivery **** from ******************************* threatened me to take my stuff to storage and charge me extra. This was blackmail . I had to give in to blackmail in order to get my stuff back.  

   

  Evidence is attached. 

  
  Sincerely,
  
  ******* ********

  Business Response

  Date: 11/18/2024

  Previous response still stands. We wish you the best and will contact the merchant one more time for validity of the claim. Be well. 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22527874
  
  I am rejecting this response because:
  What merchant are you talking about. Allegiance van lines is the merchant. 

  If you refunded but the refund did not reach the customer then your business should work with the bank to sort the matter .I have not received my refund till date .

  It is allegiance van lines responsibility to ensure that refund reaches the customer.

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 15, 2024 I contacted allegiance about a mov scheduled for October 23, 2024. **** ****** said he was the general manager and gave me an estimate for my move and they required a $600 deposit. The day of the scheduled move which had a 2 day window October 23 or 24th. they said they could not dispatch anyone until they received a transfer for $724.50. This was sent through *****. No one contacted me the rest of that day. The following day October 24, I received an email that said the carrier would arrive between 3 and 7 and would contact me 30 minutes to an hour prior to pickup. No one contacted me , I called the number provided from the carrier 8 times and no one returned my call. I sent and email to allegiance requesting a refund as no one had shown up. I then received a text at 8:21 pm that stated they were on their way and would be there shortly as the driver was at the ************* with an inspection. they then let me know that the driver was detained at the ************* and could not leave until repairs were made on the truck. Allegiance sent a text stating they would send someone else the following day. The following morning October 25, 2024 I contacted Allegiance and they stated they had someone that should be there by 11:30 and the driver would contact me shortly. I called back when no one showed and they said it would be between 1 and 3. again no one contacted me. I called again and they said someone would be there by 5 and they would contact me shortly. At 4:45 I received a text from *** stating he could not reach his driver but they would contact me shortly. This was the last I heard from them. I rented a Uhaul and did the move myself. I was there until 10 pm that evening and no one showed or called. At this point I have paid $1324.50 for a move where no one showed up. they have stated that because they dispatched someone i am not due a refund but they never showed up.

  Business Response

  Date: 11/06/2024

  *****, failed to communicate with us on multiple occasions as she was going back and forth from the storage and wherever she was. Drivers were in the area on the 2nd day and she was nowhere to be found. We have offered a partial refund which has been initiated so we can both move on from this. Matter is resolved. Thank you

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22521182
  
  I am rejecting this response because:  The response was untrue in no offer of settlement has been made.  Additionally the claim that I was not present and did not communicate is untrue as I have text and phone records of my numerous attempts to get an answer as to when they would be there.  I do not have a storage facility and I was present the entire time where no one showed up. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/08/2024

  We responded to the matter already. ***** can contact us with any misunderstandings. But we cleared all of this up already. 

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22521182
  
  I am rejecting this response because:

  Allegiance falsely stated they had offered a partial refund which they did not  see attached email. They also stated I was not present which and called them multiple times and have phone records and text communication. 
  Allegiance did not provide the service that was paid for as they did not show up.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had put a $200 deposit down on a move at 2:30 pm on Oct 18, 2024. At 3:14 pm on Oct 18, 2024 I responded to the email requesting the contract be cancelled and to refund my deposit. After not getting a response, I called my sales *** to cancel at 1:37 pm on Oct 20, 2024. He put the cancellation ********** 5:23 pm on Oct 30, 2024 I called again to ask about my refund, I was told that I had not cancelled within 48 hours and since I hadn't put the full $1400 deposit down I would not be getting a refund at all.

  Business Response

  Date: 11/06/2024

  ****, was refunded his $200 unsure as to why this is a complaint. He probably put this through while the funds took the normal 5-7 business days to refunded to the account and now as a small business the complaint number goes up for no good reason. VERY DISSAPOINTING. Matter is resolved. BBB should do better.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22494500
  
  I am rejecting this response because:

  I have not received a refund, if you have refunded the money please send proof so I can confirm with my bank.
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 11/08/2024

  You can see the attachment is cut off from view. He was issued his $200 refund. Please consider this small matter resolved.

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22494500
  
  I am rejecting this response because:  The attachment only shows me cancelling and asking for a refund, it does NOT show you giving a refund.  Please refund my $200.  I cancelled the service in time to get the refund by your requirements.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Many items were not taken out of the warehouse and put on the truck. I have written them several emails to have them go back to the storage unit and look for my items. There is bedding and stuffed animals missing.

  Business Response

  Date: 10/28/2024

  Hi we have accounted for all items picked up and delivery for ******. We will again, do a double take and see if there was anything missed. From the warehouse staff however, we have found nothing as of now. We considered the resolved. Please mark it as such in your system. Thank you

  Customer Answer

  Date: 11/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:10/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where there's smoke, there's fire. There is a reason this broker has so many complaints across various consumer boards, one of which (Trustpilot) actually banned the company from its forum for buying/soliciting fake reviews. See for yourself the belligerent/immature responses from the business ******** my case, this broker subcontracted my job to a carrier that is not licensed/authorized for interstate carry and lapsed on its insurance a month ago. (DOT # *******) ***** police are investigating this as a potential felony. **** ****** reached out to me with initial contact and misled me to believe that this broker was a carrier servicing military and DoD. I do not think he realized he was speaking with an actual *** employee, so my agency has launched its own investigation.The subcontractors are holding my items hostage even after I paid them more than the quoted **** of Lading, among which items is a durable oxygen concentrator my mother needs to regulate her COPD. When I asked owner **** were the concentrator was, he screamed at me that the carriers were not authorized to move durable medical equipment, that it was my fault they had taken it, and that I didn't read my contract. As a matter of fact, I have read the bill of lading four times now and shared it with attorneys; durable medical equipment is mentioned nowhere in any of the nine pages. Interestingly, the carriers *** sent to my door repeatedly assured me that they could take the oxygen concentrator for me, even when I expressed that I was willing to put it in my trunk; but, if this company is truly a carrier and not a broker, as they keep trying to tell people they are (and if they are not, misrepresenting themselves is a violation of federal law), I'm sure they will be prompt to address their employees' miseducation as to their own policies!

  Business Response

  Date: 10/21/2024

  Ms. ****** complaint is so ************ that we insist that someone within the BBB check into it. Stating we have "bad reviews" across the board- our company remains in compliance fully and stands at a B with BBB,4.8 stars and 4 stars on ******. this is FUNDAMENTALLY INCORRECT and defamatory. 

  
  Allegiance Van Lines is 100% a carrier . Allegiance Van Lines discloses that while we are a carrier and do pick up most of the jobs, under certain circumstances, our local agents may assist in the pick **** While it does state in every single contract that any medical equipment or anything needed during the time that a move may take place should not be on the truck, for the safety of the client, Ms. **** misunderstood what **** stated. Luckily all calls are recorded and I have been able to listen to all 10 calls with this client. He did state that it would be advisable for her to keep the CO2 on her person since this was not an immediate delivery request or full direct truck delivery. 

  Even with the midunderstandings, we understand how concerning this is for Ms. **** and have been in contact with the carrier that is NOT holding anything hostage in any way. In fact, the paperwork that MS. **** received on site outlines all delivery timeframes, costs etc and we are happy to continue to try and assist. I believe Ms. ****** items were set for delivery in under 5 business days, but we will go ahead and check once more that has been completed, as she was picked up just a couple days ago AND we have been in constant contact. As always, we will continue to work with the client on a resolution 

   

  Customer Answer

  Date: 10/21/2024

  Where is the oxygen concentrator, Mark?

  Business Response

  Date: 10/28/2024

  We have resolved the issues with the customer. The one item they misplaced and we helped find for them. Please consider this resolved. They are more than entitled to contact the office directly should they feel the need to do so.

  Customer Answer

  Date: 10/28/2024

  What on earth are you talking about? I still don't have ANY of my belongings. I do, on the other hand, have three open police reports against you.

  Customer Answer

  Date: 10/28/2024

  Why are you allowing the company to lie? They never delivered any of my items, they stole $2164 from me, and I have ongoing police investigations open with Raleigh PD and the sheriff in **************. Do you want the case numbers, or what?

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We worked with ***** at Allegiance Van Lines and set up our cross country move with him.We came to an agreement of $2970.47 for them to pick up and drive some personal family and house items after selling our house in ************, **. We were promised a professional moving experience that insured our items would be delivered safely by October 1, 2024. We paid a deposit of $975.00 and then wired $1376. On the pick up day of September 19, 2024. We were told the remaining balance would be due at drop off to the driver. Randomly we received a credit of $781.00 back onto my Credit Card and which brought our paid total to $1590. The pick up experience felt chaotic and unclear with the driver who couldnt explain the paper/contract he wanted me to Sign. I called and spoke to **** in **************** who assured me it would be okay and to sign the contract. They would ensure everything would be properly handled and the cubit sqft would be measured and adjusted properly since I had removed several items to keep the cost down and for item safety as recommended by the movers.October 1st came and went. I called **** to Check on our delivery and he had no clue why it was delayed. I spoke to the contracted trucking companies representative ***** and she was unaware. We finally heard back from ***** on October 14, ************************************************* the warehouse since they had not received payment for the drive from Allegiance Van lines. They are requesting $1300 to drive our items to ******** and $1300 upon delivery. We should only *** $1380 upon delivery as contracted. This company has failed to pay the drivers and is holding onto our money While failing to pay the trucking company responsible for driving it across the country. Help!

  Business Response

  Date: 10/21/2024

  While we understand ******* frustration, we have spoken with her on numerous occasions and explained that she had worked with a local agent during pick up (paperwork attached) and we are not in receipt of their on site paperwork to explain what the total was or what was due. We are happy to try and assist and have reached out to the agent to discuss the open complaint and questions, but we would need to see that paperwork to try and understand it. ***** spoke with our agent this morning and was going to look for it. While we are awaiting that, we have given a full break down of payments and refunds. for example, ****** was refunded to the client. this means that her remaining balance on her ORIGINAL estimate was Balance: $1,379.56. this was due to the carrier and no other amount was collected or due to the driver, as the claim has been made. We would love to discuss and assist further but we would need the paperwork from on site, as we explained and are happy to assist once that is received. 

• Initial Complaint

  Date:09/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a grossly lower amount by the company employee from the amount that I was quoted by the driver who came out to service Me. The company advertise that it had it own line of vehicles but the driver came out in a Uhaul truck who quoted Me double and more from the amount of the company employee who was from a different company when the Allegiance told Me that they used their own employees.

  Business Response

  Date: 10/07/2024

  ******, was very misleading in providing his inventory to us and services needed. As you can see we were on site and he refused service. He also failed to read the totality of the contract he signed not once, but twice. We use our own crews and transfer trucks on smaller jobs in the city. We consider this issue resolved.