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Business Profile

Perfume

ALT Fragrances LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in sept through affirm to alt fragrances. The order required a signature at delivery. The day the order was attempted to be delivered, I was not home but a note was left to reschedule for another date. I rescheduled and received a confirmation email. The new delivery date came and went with nothing received, but the order showed as delivered. I reached out to alt who then said sometimes orders are marked as delivered and to give it more time. After waiting another two weeks, I still received no package. I reached out to affirm, who funded the order as a pay installment order, reached out to alt, and they stated they do not give refunds. They have not offered anything from September to December as far as a replacement. They stated they would sent a new package out, but after 4 months with nothing I do not want a package, I want my money back. I have sent multiple emails with no response, and have kept track of all of them. I have filed a dispute multiple ***** with affirm, and with shop pay, as well as a direct complaint. They have closed all of them with no resolution or no follow up on the actual issue. I am 4 months out from my order with no package, no replacement, no refund, no alternatives, no compensation, no NOTHING. I dont want a new package, the customer service and lack of communication has been terrible. I want the loan/installment cancelled and I want my money back.

  • Initial Complaint

    Date:12/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking into buying a perfume today. I went to PayPal but never hit send or anything. I just saw a charge from this company on my credit card. Not even listed through my PayPal activity. I believe this website is a hacker or something and will need to change my credit card information now. I feel like my credit card has been compromised. I see a reversal of charges now as well but why would they even be on my credit card? Seems scammy.

  • Initial Complaint

    Date:12/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This litigation in regards to order #ALT ******* placed on December 5th 2023@ ALT fragrances. As soon as the order had been placed I demanded cancellation. The company representative could not cancel but also failed to deliver on time as they lost my package. The company's refund policy states refund only in the form of store credit for exchange or return. Since the order was not fulfilled due to negligence of the company I demand for refund back to original payment credit card. I have attached the email responses from the customer' managers. They do not have any support phone number and are running a con system to confiscate clients' money. The consumer protection laws and regulations have instate principles that businesses are expected to follow. The ************************ (FTC) has guidelines on deceptive and unfair business practices.If a company fails to deliver goods or services as promised, or if there are issues with the product, consumers have grounds for a refund not the store credit.

  • Initial Complaint

    Date:12/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order last Wednesday 12/06/23. Order number #***1076812. My order was for pick up at the sawgrass location. Shortly after I received an email that my order was ready for pick up I received an email that my order was shipped and when I checked the status of the original email that my order was ready for pick up it stated that my order was picked up. After seeing this I assumed that the store was out of stock and you all were shipping one to the store because of never entered a shipping address. I received an email yesterday that my order was delivered, when I tracked the order it doesn't show a shipping address but a ***** zipcode, I checked the address for the *** store at sawgrass where I set the pickup location for the zip code is *****. I have no idea where my order was sent, i have emailed both support and the **** Support isnt even reading my emails its sounds like a bot response. Please refund my $44.57 or send my perfume to the store for pick up like I ordered it.

    Customer Answer

    Date: 12/23/2023

    This is the same information I provided in my original complaint. I never gave them an address for it to be delivered to. Nothing in my complaint has been addressed. 

  • Initial Complaint

    Date:12/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received my order on Dec 2nd. My order was suppose to obtain two bottles of ******* no. 23 perfume, but I received one bottle of a different perfume. I reached out to costumer service/support team with a response saying they will be in touch within ***** hours. I waited 4 days with no response. I then sent another email to costumer service receiving the same response. It has now been almost 11 days without anyone being in touch. I don't know what other steps I need to take to receive my proper order or get a refund.

  • Initial Complaint

    Date:12/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi this is regarding order # ALT1044216. *** claimed item was sent but I have yet to receive it and it is so late already as it is for a gift. Contacted ALT and they keep asking me to send a replacement but I do not want it. Event has passed. All I ask is a refund for ***** Can we make this happen please?

    Customer Answer

    Date: 01/05/2024

    I do not have more information but there have been many complaints on this company and not sure why they are in business still.

  • Initial Complaint

    Date:12/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/27/2023 I purchased a bottle of the Alt ******* 23 perfume, 2 oz. They said it was delivered to my mailbox. I did not receive it, and it is impossible to put anything in the tiny slit on my locked mailbox. I contacted the company via email as this is the only way to reach them. No phone number available....red flag. They did respond once with an offer to send a replacement, but never received anything. I tried to email again, but they never responded again. Just blew me off, and ripped me off. When you try to reach the email CSR department it leads you to a page that states, error, page does not exist. I ordered this from an ad on ********* I believe it is a scam.

  • Initial Complaint

    Date:12/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order #ALT1018031 for merchandise from this company on 11-21-2023 and they still did not deliver as of 12-4-2023. The company does not have a customer service team, they only communicate via Email. They dont offer any remedies to the matters nor do they contact the terrible shippers they have in place. My order is floating in limbo with a delivery date that has already passed

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased from the company 2 weeks ago. Order took over a week to arrive but whatever. However when I receive my order one bottle has completely leaked through the entire package, I then see I have only received 2 out of 4 items. I email straight away and receive a response straight away saying no refunds offered but theyll give me store credit if I like. So I respond and say ok fine Ill take the store credit seeing and I cant get a refund. Its now been over a week and Ive sent over 50 emails & commented on their social media accounts and still havent had a single response. Im now $108 out of pocket and have no perfume.

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a fragrance allegedly close to Bacarrat Rouge 540. And didn't get shipment information. Only after reaching out to them I was sent a tracking number which at that point the item was already out for delivery. They advertise their fragrances to be in very close competition with designer brands and their product smells like toilet water. they also advertise free returns "satisfaction guaranteed * and when trying to return an item you don't get your money back. The ************ are store credit at discounted price. **************** stops responding to your emails after you make a purchase. I'm $46 short on a "fragrance" that smells like an old lady with no option for money back. I have sent 4 emails to customer service asking for my money back and they completely ignored my request. I just want my money back.

ALT Fragrances LLC is NOT a BBB Accredited Business.

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