Reviews

Review Details

• Review fromMark B

  Date: 10/26/2024

  1 star
  I never received my order. I contacted customer service and was given a tracking number and monitored the shipment but my local **** is still awaiting the receipt of the product almost a month later. I wish I'd checked the BBB first. I've also had several unauthorized purchases on my debit card after using their website. I have never had this issue in all the years I've shopped online.Avoid Alt Fragrance at all cost!

• Review fromVarun B

  Date: 08/19/2024

  1 star
  Its almost a month now, I havent received my order; asked for refund they arent doing anything. I spent more than 300$ on this s***

• Review fromMonica J

  Date: 08/14/2024

  1 star
  Do NOT buy from this company! They are scammers. They will send you a perfume bottle full of alcohol only. Damaged too. Product leaking everywhere. And when it comes to asking for a refund. Store credit only. Disgusting company. They will ignore your emails too.

• Review fromJames B

  Date: 08/13/2024

  1 star
  SCAM! They delete all negative reviews. They will send you an incomplete order with damaged items and refuse to refund your money! I have filed a dispute with my credit card company and I will seek legal counsel. They are scamming people out of their money and refusing refund.

• Review fromKristen V

  Date: 07/25/2024

  1 star
  I received an incorrect order that did not have what I paid for inside of it. Additionally, two of my perfumes were so old they were extremely discolored and burned my skin when I sprayed them. I contacted customer service and they made me provide photographic proof, which I did within an hour. They then ghosted me and wont respond to any attempts for communication. I never got what I paid for and they are ignoring me and wont give my money back.

• Review fromJennifer S

  Date: 07/05/2024

  1 star
  I recently purchased two bottles of fragrance from ************* and had a terrible experience. Upon using the product, I immediately noticed that it smelled overwhelmingly like chemicals and NOTHING like the perfumes theyre suppose to replicate. Even worse, it caused me to develop severe blisters and a rash on the areas I applied the fragrance to that lasted for a week. The reaction was so bad that I had to seek medical treatment, leading to additional expenses.I contacted Alt Fragrances customer service to request a refund. Despite explaining my situation multiple times and the adverse reaction their product caused, the representative only offered me a store credit. I have communicated with them four times, clearly stating that I do not want a store credit. Given my reaction and the medical costs Ive incurred, I do not wish to purchase another product from them.Their refusal to issue a refund and the inadequate response from their customer service have left me extremely dissatisfied. I believe customers should be warned about the potential risks associated with their products and the companys poor handling of such issues. I strongly advise others to be cautious when purchasing from Alt Fragrance.

• Review fromStace A

  Date: 03/20/2024

  1 star
  The customer service is so terrible. I returned a product, which one spray told me it was unusable, and was very careful to include a copy of the email with all of the pertinent information. They had all the information they needed to process an exchange but would only email me back with a canned email about responding within ***** hours. What they dont tell you is that their response wont directly address your needs, but receiving another canned response is considered responding in ***** hours. They received my returned item on 3/14/24 @ 8:34am and as of today, 3/20/24, I still have not spoken to someone or had anyone directly address my issue. Additionally there is a price difference between any item I requested in exchange and instead of crediting me the difference, I was offered the same $20 unlock on another purchasethe same thing they offer to anyone who makes a purchase, instead of crediting me the amount they owe me. I want to warn others not to deal with this company. Something is very not right.

• Review fromashley o

  Date: 01/04/2024

  1 star
  garbage service. cant speak to the products because I never received them, returns/refunds are also a joke.

• Review fromDavid W

  Date: 12/26/2023

  1 star
  I placed an order in 12/6/23 and received an update the day I was suppose to receive my order that it was delayed. Tracking showed no movement for a week so I reach out to customer service where I got robotic responses of “sorry for the inconvenience” or some other ****. It’s going on 30 days I haven’t received an update on my order nor will they credit me a refund. This place is a ****!!!!!!

• Review fromCarlos C

  Date: 12/22/2023

  1 star
  Not all of my fragrances arrived, the ones that did were broken. Emailed customer service a couple of time and no response. Also tried messaging on social media and still no response.