Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harpers 1811 llc estimate #**** for $32,200 accepted 7/12/23 with a deposit of $16,100 for hurricane shutters.The estimated completion date was mid October 2023. Multiple status texts ********* from me had no response. I sent a status email to the ********** ********************* 11/12/23. He responded that he would get back to me 11/27/23 and that the installation would likely be by the end of Dec 2023. There was no response from ***** for another 2 months during which I sent multiple emails to him. On 1/25/24, I received a mass customer email from ***** in which he said "that there are many that are alarmed about Harpers stability and backlog of jobs". He said he would get back to me shortly.Another 2 more months and again no response from *****. I sent a certified letter on 3/29/24 asking for the return of my $16100 so that I could get the work done elsewhere prior to the hurricane season. Now 4/17/24, no returned deposit and my house is going to be exposed to the worst predicted hurricane season in years.

  Business Response

  Date: 05/07/2024

  Please feel free to charge back your card. Thank you.

  Customer Answer

  Date: 05/10/2024

   
  Complaint: 21588378
  
  I am rejecting this response because:

  Charging back on the credit card is unacceptable in that the credit card company said it could take 8 weeks to process due to the fraud status of this transaction.

  Therefore please send a certified check to me for $16,100.

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/28/2024

   
  Complaint: 21588378
  
  I am rejecting this response because:
  

  The response from the business stated "please feel free to charge back your card". How can I get the $16,100.00 charged back to my card?  If the business sends me a certified check I could put that in my credit card acct.  The credit card company ********* responded that they can not issue a credit back on my credit card either unless they have a certified check from the business.  The $16,100.00 only has to come from the business.  That is why in my last response I said please send a certified check to me for the $16,100.00

  The 5/22/2024 response from the BBB was the business has provided BBB with its position (for me to charge back my own credit card??) and the matter is now closed in the BBB files. Absolutely unacceptable!!!  In simplest terms the business acknowledged that it owes me $16,100.00 and a check has to be issued by the business to me.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/11/2024

  Please free to charge back card or give us 30 days to pay this without penalties of any kind.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 27, 2023 I issued a check for $2100 as a down payment for an electric hurricane screen. The lead time was 10 - 12 weeks. In November I spoke to an employee regarding the status of the screen. After several phone calls I finally got a hold of someone. I was told there was a problem with their subcontractor. In December I went to their place of business as spoke to a lady and she stated they would get a delivery date in ********* the end of Jan. I called Harpers and asked to have ***** Harper the owner call me. He never returned my phone call so again I went to Harpers and spoke directly with *****. I told him I was terribly disappointed and would like a refund. He told me that I should send a certified mail a request for cancellation and refund. That was signed by Harpers and we are hoping we will get a refund within 45 days. we are still waiting.

  Business Response

  Date: 05/07/2024

  Your refund is forthcoming

  Customer Answer

  Date: 05/08/2024

   
  Complaint: 21583090
  
  I am rejecting this response because when I receive my refund check it will be closed.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 05/08/2024

  Refund is forthcoming

  Business Response

  Date: 05/09/2024

  "Refund is forthcoming" means that it will be mailed. 

  He is in line and it is being processed. It will be deducted 5% of total contract as it states. 

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  Just want you to know that I contacted the *********** Police and they spoke to ********************* this AM.  I received a check at my home this aft for the $2100 deposit.   Please share this information with other people. After speaking with the ****************** this am I received a check for the 2100 dollars from Harper's shortly thereafter.
  
  Maybe the other victims should contact the police depts in their resistance. 

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2022 I signed a contract with Harper's to rebuild our Lanai cage and gave them a $2000 deposit. I was told construction would begin in October of the following year. I heard absolutely nothing from them in 11 months, In September of 2023, I called to ask for an update. I was unable to reach anyone by phone and left several messages. I also emailed them. My emails were eventually answered with a vague response that they were behind and construction would start in November or December. When November arrived I again tried to contact them for an update. No one answered the phone or returned my emails. In December I was able to talk with someone who assured me that they would get information and call me back. I never heard back. In January 2024, I again emailed the company and received a very confusing reply from a new employee stating that no permits have been applied for in our project. By this time I lost confidence that Harper's could rebuild my lanai in any timely manner or to rebuild to a professional standard. I called the ********** ********************** and asked for a return of my deposit. I received a very rude text in return. On 1/26/2024 I then sent a certified letter to the company demanding the refund of my deposit. I engaged in a string of emails with ********************* about the return of the deposit. She said that they had 30 days to comply with my demand. It is now April 13 and I still have not received the refund of my deposit.

  Business Response

  Date: 05/07/2024

  Your refund is forthcoming. You did cancel the contract while in timeframe. 

  Customer Answer

  Date: 05/14/2024

   
  Complaint: 21571053
  
  I am rejecting this response because: I still have not received the check after 10 business days. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/07/2024 a registered letter was received by Harpers requesting to terminate the contract/sales invoice #****-3345 for the installation at ******************************. The agreement was entered into on 07/12/2023. Our primary concern leading to this decision is the consistent lack of timely completion of the installation, which has far exceeded the initially agreed-upon time frame. I request a full refund of my deposit of $2300. I have been made aware by social media that Harpers 1980 has been collecting deposits from consumers and not doing the work and not returning deposits.

  Business Response

  Date: 05/06/2024

  Refund to be mailed.

  Customer Answer

  Date: 05/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/27/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract for them to install a hurricane screen on my lanai June 2023. Gave them a check for the deposit for $3,600.00, (half of the total cost for the job) it was supposed to be done in September, but then they moved the time frame up to August ***** came and measured in July of 2023. Have been calling, the office, both of the owners, ********************* and *********************, left messages for everyone, no return calls, sent many texts, emails to them and received some responses only saying that their having some issues with the business, then it was problems getting workers, then trouble with the distributer, but they would be getting to me soon. Its been nine months and nothing at all. As of todays date, their still saying they will hopefully be getting to me soon,I found out they were still writing new contracts and taking deposits, one in a neighbor, and not showing up to do any of them. I advised them by email on two occasions that I wanted my full deposit back, they never acknowledged either request. Still waiting, just want my deposit back in full and definitely do not want to do any business with them. I think they were aware their business was in trouble long before they wrote my contract, there are people from April 2023 they are in the same position trying to get money back and not able to get any responses to their correspondence or calls to them. Isnt that fraud ?

  Business Response

  Date: 03/28/2024

  I emailed this client one week ago, along with four others in community, to inform them that mid ***** will be install. Harpers has dealt with authorities on several levels and all have stated no fraud or criminal activity. You can be assured that Harpers is moving forward on your project.

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21495251
  
  I am rejecting this response because:
  I have not received any correspondence from anyone at Harper's. The last two emails I sent them were never acknowledged by anyone. I requested a refund of $3600.00 in writing in two separate emails and they also were never acknowledged. I do not trust them and I'm concerned about going forward with them. Just want deposit returned!
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/24/2024

  Harpers did send you an email, along with your neighbors, that the product is just a few weeks away. Not refunding but installing the product.

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21495251
  
  I am rejecting this response because:
  I have been told this several times that it will be a few weeks. They went from September install, then in December, they said sometime in January, then no contact from then they said sometime in April, now they send a one line text saying it will be installed with others in Kings gate in May.  They keep telling me the same thing! Never follow thru. I would still like my deposit back and not have to do business with them!

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/27/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pretty much the same story with Harpers 1980 LLC. Signed contract 10/2/2023 which contract stated 8-10 install for accordion shutters. nothing but Promises, promises, promises. won't answer our phone calls. sent certified letter 2/6/2023 canceling our contract & return of our deposit, and we would pick up a certified check at their office on 2/28/2024. Went to office and doors are now locked with sign on door by appointment only. I called them on a phone # they didn't know & requested an appointment for a shutter quote, was told to come to their office the next afternoon, but to call when I get there so they can unlock the door. I didn't go, but my question is how can keep quoting jobs and taking 50% deposits when they can't take care of their current customers???? I need my deposit back so I can contract another company before hurricane season. If they are not doing the jobs, what are they doing with our deposits????

  Business Response

  Date: 03/28/2024

  There is confusion on the entire project. The Mrs. ********* canceled and started her smear campaign. On 3/26/24, I received an email from Mr. ********* asking me for an install date for hurricane protection. Perhaps when they decide what they want to do, we can move forward. 

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21493266
  
  I am rejecting this response because: ********************* is just stalling, was suppose to get our deposit back over a month ago.- you did text ****************** that you would give our deposit back only if we were to take away our complaints.  Told him not acceptable, would only take away complaint after our return deposit. you said ***************** emailed you - not so - ***************** doesn't even know how to email. We just want our deposit back like so many others.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/24/2024

  The client was paid in full with certified funds. The check was delivered on 4/22/24

  Client was to remove, according to her word, all posts and complaints.

   

  Customer Answer

  Date: 04/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/21/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract for accordion storm shutters entered into with payment and receipt for 505 deposit on October 25th 2023 for delivery end of December 2023. repeated requested from January forward were ignored. No delivery date was provided. After repeated emails, letters and phone calls ************* the salesman, and owner agreed to refund the $1500 detailed in an email dated Feb. 26 2024. During this period my wife passed away from cancer and expressed distress with this issue. on March 1 2024 my attorney emailed a letter to *************, which was not returned.

  Business Response

  Date: 04/04/2024

  Your letter to your attorney was addressed. Your refund is being sent. 

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21466287
  
  I am rejecting this response because: ********************* has promised refund multiple times. Seeing is believing. I am hopeful that this time I will in  receive a deposit refund and will pause action for 10 days. However this man has so far caused me and my late wife considerable stress.

  I suggest he express mail e the refund to put an end to this matter.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/19/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Harpers 1980 LLC. back in November ************************************************* the Hurricane. They quoted and promised to be done in March 2023. They took the deposit of ******* and never came to remove the old cage, we had to do it. It is now March 19, 2024 and after numerous promises of coming to install, they have not shown up. When calling and emailing they ignore you. I have sent a letter stating I want my refund back and have not heard from them.

  Business Response

  Date: 04/02/2024

  Harpers had this cage scheduled and had bought materials for the project. We were delayed one day of the agreed installation. They refused to let us build the enclosure. There will be a refund, however, there are contractual obligations for cancellation.

  Customer Answer

  Date: 04/03/2024

   
  Complaint: 21453685
  
  I am rejecting this response because: Please do not disrespect me by acting like you were going to install the cage.  You had broken promises since well before October 2022, and three times swore you were going to show up on a certain date and then you didn't.  You even promise my mother a 89 year old women, that you were definitely showing up on a certain date and then you ignored here.  I had threaten legal action against you and ask you to call and advise up what's going on and you ignored us (no phone call, no emails).  I then finally said to return my deposit and that you are done and you still ignored our request for communication.  I want full deposit back or I will continue with my legal proceedings till I receive it.  You should be ashamed of yourself for treating your clients this way.  I will not stop until I get my full refund.
  
  Sincerely,
  
  *********************************************

  Business Response

  Date: 04/24/2024

  As stated, with all due respect, you know that you were scheduled and there were unforeseen issues that moved it two days. thank you.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2023 I wrote a check for $5450.00 which was a 50% deposit on roll down electric Kevlar hurricane screens for our covered lanai. I was given a delivery window between 12 and 16 weeks. It is now March 15 .... 289 days .... 41 weeks. I have exchanged numerous text messages with Isaac and have yet to get a satisfactory answer. At this point I would either like an actual installation date or a refund (and preferably a refund). After reading messages posted on the local Next Door website I no longer believe that they are dealing in good faith. Other local installers seem to be able to acquire the necessary materials to install the products they sell and excuses Isaac is giving no longer seem valid. In the absence of either refund or installation I am going to investigate the possibility of proceeding to Small Claims Court.
  

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with Harpers on April 6th 2023 to build a new pool cage at my home. Gave them a $5,700.00 deposit, and they never did anything except take and cash those funds. They did nothing, and wouldnt return my phone calls or emails regarding the time or work to be performed. They still dont return phone calls, so I terminated them and want my refund returned. I have filed a complaint with the attorney general, am going to file complaints with the permitting offices, am gathering names of others to file a class action/ joint legal effort on behalf of many others they have defrauded. That will also include other partners and license holders in their firm. Primarily, the purpose of this complaint is to enlist others, and join the list of many who want to warn others of this very bad companys practices. Secondly is to get my money back.

  Business Response

  Date: 03/28/2024

  Harpers has never denied the deposit to be refunded. 

  The client has been blocked from all forms of communication due to harassment and stalking by threatening to come to our personal homes of employees.

  The deposit will be returned in the next week or so.

  Customer Answer

  Date: 03/29/2024

   
  Complaint: ********
  
  I am rejecting this response because:
  

  They have lie continually.  I have never stalked anyone, anywhere, ever.  I repeated called, emailed, and tried to amicably communicate that due to their complete, total failure to perform per the agreement, that I wanted to mutually terminate the agreement with them and have my deposit returned, which they held for over a year, and they never did one thing in an effort to perform the work (lanai cage replacement they agreed to).  I have never been within 10 miles of anyone's home, and met at their office only once.  They promised then, they would return my deposit  and execute a mutual termination agreement I had sent them over a month earlier.  When I returned the following Monday, as agreed then, their door was locked, like they were out of business, and I never returned, although I called several times to schedule another appointment, and phone records will show that.  No calls were answered or returned.  For their convince, I offered to meet them anywhere, any time, to have my deposit returned, they were at my house when the took my money from me.  As you can check for your self via the attachment, and via the Charlotte County Clerk of the Courts Records Department the statement of claims from over a dozen (pending and a few closed cases), if not more, from people that they have cheated, the filed claims show (they lied to the people who hired them),  They never attempted to apply for permit, which they said they would do diligently. The permitting office has confirmed this.  Read the claims, they have promised many others they would return their deposits, and only after losing in court and were forced to, did the claimants get their money back.  Harpers has lost every time.  Criminal complaints have been made at a couple different law offices concerning their habitual predatory actions.  So Beware.

  regrettably responding, but Sincerely,
  
  *****************

  Business Response

  Date: 04/01/2024

  We have an appointed time to meet. Your deposit can be returned upon canceling the appointment and signing a mutual agreement of all parties. Also, the removing of all postings.

  Customer Answer

  Date: 04/05/2024

   
  Complaint: ********
  
  PUBIC NOTICE!!!  BEWARE!!!

  I am rejecting this response because:
  Harpers 1980, LLC has continually lied  about setting up an appointment to return MY MONEY, which they have taken and will not return.  I have called their office several times since their response and they do not call back to schedule an appointment for the return.  They have my phone number and several methods of contacting me.  They came to my house to take my funds.  The number of civil cases against them has risen to over 17 separate individual complaints where they have taken peoples money, and done nothing thereafter.  They say they will return those funds to people, and all of them state the repeated lies this organization has told them.  This involves several accomplices in their office who have participated in this habitual practice:  *********************, *********************************, *********************, and their license holder *************************.   So beware, of each of this business and these people.
  Sincerely,
  
  *****************