Important information
- Customer Complaint:BBB recommends that if you have any complaints or concerns you contact HSN at (800) 247-2780 prior to contacting BBB.
Complaints
This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 289 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to place an order on ************************ and was denied my order because I was denied the flex pay option. HSN then proceeded to remove $40 from my checking account which then said pending on my account. About 2 days later, the transaction completely disappeared from my bank account and my $40 was never refunded. Why, if you are denied an order, are they taking money from you?
Business Response
Date: 12/06/2024
Hi,
I apologize for the experience you had with your order as a new customer. A temporary authorization is placed when the order was submitted, however since the order was cancelled the pending authorization was released which is why it disappeared. No funds were settled for this order. If you are showing funds being charged, please provide the bank statement for further review.
Initial Complaint
Date:12/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Opened account online 11/29/24 Approved!Was able to start My Christmas List 11/30/24 Orders was Cancelled 11/30/24 called customer service Man told Me call **************** Monday 12/2/24 Called **************** Lady answer letting Me know My information can not Be verified Email And Phone number She said Email was New and Phone number new!I have Used email since 2018 Phone number since 2012 Asked any other way of verification with attitude and rude Says As I Stated only way to verify is email and phone numberLike what did I do wrong here Im a customer But at this point I feel disrespected ad discriminated against We went back n forth Me trying to figure out there System on how I can verify Im not a Criminal nor a Fraudulent Person Me just getting gifts for My Children for Holiday!Gave Her My Second number and Email Business She stated as I was reading Her my Email Whats taking so long dont know Your EmailSo at this point Im Hot asked for higher up Management Railroad ..She Busy ,Cant Talk, told Me to email Her and She will get back With Me in 72 hours Im Heated Dont know if this Lady **** is having Bad Day Or Just Discriminating Once She heard My Voice Either way this needs to be heardBusiness Response
Date: 12/06/2024
Hi,
I apologize for your experience surrounding your holiday orders. I reached out to our **************** for assistance, and they advised on 12/4 they spoke with you to address the issues and confirmed they were resolved. Please let us know if further assistance is needed.
Customer Answer
Date: 12/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:11/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To whom it may concern, I had purchased a bicycle back in September 2024. The bicycle never arrived. I called *** who forwarded me to HSN. I requested to cancel the order since tyne bicycle never arrived in time to bike with friends to see the fall colors in the ********************. I'm still waiting for a refund ****** Thanks, ****** *******Business Response
Date: 11/22/2024
Hi,
I apologize for the concern with not receiving your order in time for an event. Per tracking this was delivered to the address provided which is a storage facility and signed for by the office. As this was delivered to the address provided you would need to speak with the storage facility regarding the package.
Initial Complaint
Date:11/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See screenshots. Discount not honored !Business Response
Date: 11/19/2024
Hi,
I apologize for any inconvenience on your coupons. In the restrictions on all three coupons, you shared electronics are excluded from the use of those codes, this is why one was not applied to your order.
Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im a senior on Oct.31 I placed an order (********** for item number ****** which was a HP 15.6 touch ***** N100 laptop. I immediately received a confirmation thanking me for my order. I checked my ***** and ****** had been withdrawn. I then received a email minutes later stating they didnt have enough inventory to fill my order hoping that they have it in by 11/30. I called requesting a refund and cancelled the order. At that time the entire transaction was deleted from my ***** ***** meaning couldnt reverse the charges due to the withdrawal no longer showing on my account. Ive contact ******************** three times to no avail. I even talked to a Supervisor ******? who stated my funds would be transferred to my account, which they have not. Id like to know how was the transaction deleted from my ***** ***** and why the charge hasnt been reversed after assuring me that it would. I desperately need my funds returned. I also filed a complaint with the AGs office due this unsolved issue.Please Im at wits end I need help navigating this issue Thanking you in advance **** *******Business Response
Date: 11/19/2024
Hi,
I apologize for the issues with your order and the funds being held. It can take 3-5 days for the pending authorization to fall off depending on the financial institution. I do show a release of funds was processed on 11/8/2024, this should have released the temp authorization with your bank.
Initial Complaint
Date:11/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeatedly received defected pump for Nakery Beauty Supersized body wash.Business Response
Date: 11/19/2024
Hi,
I am sorry to hear that you have received defective pumps on the Nakery body wash. I have documented this for our quality team so they are aware of this. Additionally, I show a partial refund of $7.00 was issued on the replacement order to compensate for the defective pump. Unfortunately, we are not able to send out replacement pumps for this item.
Initial Complaint
Date:11/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Eureka Bagless canister vac from HSN using a $5 mailed coupon code. It had not shipped out when I discovered that ****** had the same vac for ***** plus 10 per cent off coupon. I called HSN customer service to cancel the order. The *** was unable to cancel the order. She then spoke to a supervisor and they were able to approve a price match and could refund me the difference of $21.49 to my original payment method once the item shipped out. Notes were made on my account and I was told to call HSN for the refund when I received the order shipping email. I did this and the ***/supervisor I spoke to said they could not issue the refund at that time and I would have to wait until the first two flex pays "cleared". The supervisor also informed me that they really do not price match and she would have to put it "on her calendar" to issue the refund on the Flex Pay dates. In addition, the $5 mailed coupon was supposed to be available to use multiple times from 10/25 to November 30. I was able to use it on the vac but it didn't work on any other items. This is also ridiculous.Business Response
Date: 11/19/2024
Hi,
I am sorry for the inconvenience with the refund on your order. Our customer service team is only able to refund up to the amount that has been charged, this is why they advised to call back after the second flex payment for the remaining $6.50 refund. I have issued the refund now and you should see this on your method of payment within 3-5 business days depending on your financial institution.
Initial Complaint
Date:11/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for an headphone set, decided to return the item back to HSN. I went through the return procedures and printed the label provide by HSN,with the address HSN National Cellular *********************************; the post office stated the address was incomplete and I could not mail the item to that address. I looked up a maiing address for HSN and sent the item there with the return label inside the item. HSN is saying I should have called them to get the correct address, which ***** provided (National Cellular ****************************************,) I provided her the tracking number and she said HSN could not refund my money because they can't locate the product. So its my fault that they provided an incomplete address. I think they should have put the correct address on THEIR site or in the 6 lines of instructions on the return item page.Business Response
Date: 11/19/2024
Hi,
I apologize for the issue with the return address for the vendor. I do not show we have documented the tracking for this return to HSN and the attached file would not load. Please provide me with the return tracking on order 1983679190 back to HSN's address so I can further review.
Customer Answer
Date: 11/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. However, I authorize BBB to close this complaint. I provided he information already, I will not order from HSN again and will close my account. Life is to short.
Sincerely,
****** ******Initial Complaint
Date:10/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receive defective items. Call customer service. Explain what is wrong with the item. They would tell me they would waive the shipping fee use the label included in package **** defective. I noticed that any item that has been sent back I am not receiving my shipping fee that I paid for defective items and sometimes charged because as the supervisor explained it's up to the warehouse determination on whether they feel the item is defective on whether they will give you your shipping return fee. I have been with HSN for many years along standing customer who purchases numerous products. I have only sent back items that have been defective and have always called customer service and explained what is wrong with the item prior to sending the item back with the postage paid label and customer service waving the fee. And I would like my refund fees for my return items. I know that customer service is recorded conversation. I explained to the supervisor they can look into this and see that I did explain it. But they feel the determination is really up to the warehouse even without the supervisor looking at the item that is defective. I would appreciate your help in this matter. I do not feel that I should be paying a shipping fee whether it's to be shipped or returned fee if an item is defective. I asked the supervisor if he could look into that and he said they don't have anyone to be able to do so. I would appreciate your help thank you.Business Response
Date: 10/31/2024
Hi,
I apologize for the inconvenience of having to call back for missing refunds. I reviewed your recent returns and show only the last two returns were not refunded in full. It appears that the original shipping and tax were withheld in error. I have processed the refund back to your method of payment, you should see this in 3-5 days depending on the financial institution.
1980569344 Returned 9/10
Refunded $14.52 9/10
Refunded $3.80 10/31
1986027029 returned 10/22
Refunded $9.31 10/22
Refunded $3.78 10/31
Initial Complaint
Date:10/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ****** D. ***** Customer ID Number Unknown I recently tried to order a telescope for a birthday present on or about **********. HSN cancelled my order unbeknownst to me stating my item did not qualify for Flex Payments (I do not owe HSN ANY Moneyso I didnt understand) Order number ********** Item number *******. I paid via *********** **** $23.24 in which HSN refuses to release the money back to my credit card. Stating the credit card company will hold my funding for 3 to 10 days ( Which is inaccurate) the bank releases funding almost immediately upon vendors request.Please contact them on my behalf so this situation can get resolved immediately .Thank you for your assistance with this matter.Business Response
Date: 10/15/2024
Hi,
I apologize for the inconvenience regarding the pending transaction. We released the authorization on the pending charge of $23.24 on 10/12/2024 at 17:13:23 GMT. Depending on the financial institution it can take 3-5 business days to reflect on your statement.
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