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Business Profile

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HSN

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

HSN has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • HSN

      1 HSN Dr Saint Petersburg, FL 33729-0001

      BBB accredited business seal

    • HSN

      6130 Preservation Dr Chattanooga, TN 37416-3600

    • HSN

      14043 CROWN COURT WOODBRIDGE, VA 22193

    • HSN

      1010 Cannons Ct Ste D Woodbridge, VA 22191-1455

    • HSN

      8 Thornton Rd. Oakland, NJ 07436

    Customer Review Ratings

    1.15

    Average of 86 Customer Reviews

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    Review Details

    • Che F

      Date: 10/06/2023

      After ordering and given my credit card my call was dropped. I immediately called back and the customer tech said yes my order was recorded. After a few days I had heard nothing and called back and was told oh the sale didnt go through. I think because it was a fantastic deal. Of course they are out of stock and now unavailable

    • Joseph W

      Date: 08/18/2023

      This company's official policy is to scam its customers. Let me indulge. For our wedding anniversary, we ordered a mixer which came completely broken - the bowl was chipped, and it wasn't even in the right box (KitchenAid only and not HSN). As it turns out, it was a return from another customer which was erroneously placed back on the 'shelf.' **************** told us to return it to a *** or *********** so, as we don't have a car, we walked it to the nearest *** office ... only to find out *** doesn't accept HSN returns (?!). After finally getting it to ***** HSN *sat on our return* for over TEN DAYS before I finally called and they ADMITTED they had it for that whole time ... but we had to CALL to process the refund?! Absolutely insane. But it doesn't end there - HSN still tried charging us a $10 return fee the following day (lol), which I called, promptly disputed, and had refunded no questions asked. So what was the point of that fee? You were hoping we didn't catch it, HSN?Needless to say, we will never purchase anything from this company again, and regret sincerely ever giving them our credit card. If we get any other fraudulent charge from them, it'll be an immediate charge back which I hope is met with them terminating our account so we never have to associate with them again. Truly, truly, truly, this is among the absolute worst shopping experiences my family has had in years. There is zero reason to buy from HSN as opposed to any other company.

    • Kaz T

      Date: 08/12/2023

      Have you wondered why the reviews at HSN seem ****** positive compared to the rating here? Here's the answer.I received the sheets I'd ordered just fine. Unfortunately they stunk to high heaven and the smell didn't come out after repeated washings. I called and customer service said they'd waive the "return fee." Disappointing experience, but fine. So I go to post a review on the product page to save other people having to endure that smell and it won't let me. Via chat, their customer service rep says "I appreciate your patience. I'm very sorry but the Concierge Collection 500TC Tri-Blend 6pc Sheet Set was ordered while you were logged in as a Guest. Sadly, a review is unable to be submitted for Guest purchases. I know this is disappointing news and I truly wish there was a way to post your experience online to share with the community." According to customer service rep ******** there is no way around this. So if you've wondered why the reviews at HSN are better than the products deserve, it's because they only let a small loyal set of customers post reviews.

    • Keith C

      Date: 07/13/2023

      Do not ever do business with HSN. I signed up for auto ship programs and never received Vermont. It started in 2018 and suppose to get every month. They told me they couldn't fulfill one of my orders, now I have a collection I will not be able to complete. This has happened twice. Never believe what they tell you on the TV. They are an ABSOLUTE rip off. Awful, to put it as nice as I can. I would leave a negative star if I could, one star is to good for this company.

    • Tatiana B

      Date: 07/10/2023

      Terrible. Bought 6 beach chairs and instead sunglasses were delivered. Emailed the customer service address that was given and it was undeliverable email address. Scammers website! DO NOT ORDER from HSN!

    • Alma T

      Date: 07/07/2023

      I bought a hammock in May. I was not about to set it up until now. When I opened the box there were no hooks or threads to put the hammock together. I called customer service and they told me that since it had been over a month it was too late and hung up on me. I have been a loyal customer for over ten years but after this I will no longer do business with them.

    • Pamela M.

      Date: 06/21/2023

      I bought a leg compression massager from HSN 4-5 months ago. After a couple of months it started acting up! It worked sometimes & didn’t work other times!! I called customer service & she said no returns after 30 days! I think that is wrong because how many electrical items go bad in the first 30 days? I asked for the manufacturer but got no reply! Not Happy, Pamela

    • James and Michelle T

      Date: 06/16/2023

      This company has treated us like garbage for 3 weeks now. We bought 2 bikes from them, and the Land Rover bike maker was for sure not ready for this event. The bikes were supposed to come on the 8th of June, and they didn't come. We made many phone calls and were just treated like garbage. My bike finally showed up after constant fighting with the company, my husband's bike was another story. His bike took several more days and guess what? it showed up DAMAGED! now we have been fighting with them about getting a credit for his broken bike and they will not return our emails or help at all. I have been crying for days because life has become so unpleasant, and all these companies blame us and say that we're rude HSN is by far the worst! Please get in touch with me HSN.

    • Tracy M

      Date: 05/27/2023

      I have ordered from them a lot 3 years ago. My bill is paid off and my credit score is in the seven hundreds. My home address is blocked as a shipping address as well as a billing address. When I asked them why, they couldn't tell me. Two years ago someone got my credit card number and made fraud charges and I reported it to my bank. Now my address is blocked meaning the fraud is my fault. How awful is this company. Please DO NOT ORDER from HSN! I have lost respect for them as a company!!

    • Trent T

      Date: 05/12/2023

      WOW - the level of support from ************** is disgusting. Called to identify fraud to the account and they were more interested in excuses about why they couldn't help me verses actually looking into the issue! ****** in the fraud department was absolutely no help and hide behind BS policy. Do not use this company NOT TRUSTWORTHY and NOT smart of elderly people to engage with this organization.

    HSN is BBB Accredited.

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