Reviews

This profile includes reviews for Rooms To Go's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rooms To Go has 153 locations, listed below.

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  Rooms To Go

  11540 E US Highway 92 Seffner, FL 33584-7346

  
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  Rooms To Go

  5170 S Tamiami Trl Sarasota, FL 34231-4258

  
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  Rooms To Go

  9500 Scenic Dr Port Richey, FL 34668-4653

  
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  Rooms To Go

  1400 44th Ave W Bradenton, FL 34207-1319

  
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  Rooms To Go

  25550 US Highway 19 N Clearwater, FL 33763-2166

  

Review Details

• Review fromPeter Y

  Date: 03/05/2025

  1 star

  Peter Y

  Date: 03/05/2025

  Delivered a mattress that looked used. Gave me a 4 hour window for it to be picked up and still waiting. Wont buy here again.
  

  Rooms To Go

  Date: 03/06/2025

  Hi *****! We are sorry to learn of your disappointment with the furniture. We are happy to see the issues were addressed for you. Should you have further concerns, please dont hesitate to email us at **********************************

• Review fromJames Skip B

  Date: 02/27/2025

  1 star

  James Skip B

  Date: 02/27/2025

  I have entered a Rooms to Go store once in my life, and that was 10 years ago! The $5,758.76 I spent on my first and only purchase from *** was on November 22, 2024. Let me start at the end and then if you are interested, you can read why I came to my recommendation that you go somewhere else to shop.There are much better values out there than RTG. I base my conclusion on the fact that they must use high pressure commissioned sales staff to sell the really profitable add-ons like extra warranties and delivery upcharges. I ordered on-line expecting to waive a salesperson's commission but as it turned out, a salesperson from a store 440 miles from my home called me, his name was ******** *******, in ******, *****. So much for on-line ordering. The way it is set up is as a sales referral portal, not true on-line ordering. This guy was telling me how the $500.89 RTG free delivery charge was because the furniture came out of *******, he was saying what a good deal that was to hire 2 people to just come to ******* for delivery. Then he spent an inordinate amount of time trying to sell the extended care warranty (I didnt buy). Since Im talking to a real live person I ask for a better price since I was buying multiple items and paying in advance, all to be delivered at once. He told me that this furniture was well made in *****************. He did not offer me any discount on the furniture, it was beyond his control. ***, I later learned that my upholstered furniture was made in *****. Now, heres what happened after the sale (which I paid up front when ordering!); I was told that the two ottomans were out of stock and I would wait two months to get them, I accepted this reluctantly. So, now, remember, I ordered and paid on the 22nd of November. My $500.89 delivery charged order was not going to be delivered until the 16th of December! So much for two people in a truck bringing a hot shot to *******. As it turns out, two guys did deliver it, they were from-
  

  Rooms To Go

  Date: 02/28/2025

  Hi *****! We are sorry to hear of the dissatisfaction you
  are experiencing with your purchase. We’d be happy to follow up regarding your
  concerns. Please send your order details to ********************.

• Review fromTiffany F

  Date: 02/25/2025

  1 star

  Tiffany F

  Date: 02/25/2025

  Bought the ****** heights manual reclining sofa. Feels nothing like the one on display. Hard as a rock. And my feet hang off the legs of the footrest. Im 5ft 4 this couch is far too small for anyone taller than me. Im so upset because the moment they delivered it and i sat on it. I hated it. And i cant return it.
  

  Rooms To Go

  Date: 02/28/2025

  Hi *******! We are sorry to learn of your dissatisfaction
  with the quality of the sofa. We’d be happy to look into this situation for
  you. Please send an email with your order information and details to
  ********************.

• Review fromKenneth F

  Date: 02/21/2025

  5 stars

  Kenneth F

  Date: 02/21/2025

  ****** **** was our Salesperson. He was extremely knowledgeable, patient and thorough in helping us find the furniture that suited our needs. This helped to make the somewhat stressful experience of buying furniture a pleasure, thanks to him. I would not hesitate to recommend ****** to other customers, and we will continue to seek him in the future when we are ready to buy a bedroom a set. Thanks ******!*** and ****
  

  Rooms To Go

  Date: 02/24/2025

  Hi *******! Thank you very much for your feedback. We are happy to pass along the amazing compliments to ****** and the management team at our ****** showroom location. Thank you for taking the time to share your satisfactory experience. Please dont hesitate to email us at ********************************* should you need assistance in the future.

• Review fromBarbara G

  Date: 02/19/2025

  1 star

  Barbara G

  Date: 02/19/2025

  Bought a teak table patio set outdoor. I have it maybe 7 months. Its absolutely disgusting. Im ashamed of it. Cant evfn get it clean. Plus Im still Paying on it. Dont buy it. Its garbage pure garbage. And Im a clean freak it looks like it should be in the garbage I paid over 700 dollars for it
  

  Rooms To Go

  Date: 02/20/2025

  Hi ****! We are sorry to learn of your disappointment regarding your outdoor patio set. Wed be happy to follow up with you regarding this situation. Please send an email to ********************************* with the details and order information.

• Review fromjohn d

  Date: 02/13/2025

  5 stars

  john d

  Date: 02/13/2025

  My sales person ***** S at *************** store did a superior job of helping me select the right mattress and follow up after the sale !
  

  Rooms To Go

  Date: 02/14/2025

  Hi ****! Thank you very much for your feedback. We are pleased to know that your experience with the sales associate was to your satisfaction.We will be sure to pass along your compliments to ***** and the *************** showroom. Dont hesitate to email us at ********************************* should you need any assistance in the future.

• Review fromD. R.

  Date: 02/13/2025

  1 star

  D. R.

  Date: 02/13/2025

  They are horrible and rude. I will Never deal with them again. The customer service rep ***** listen to a word I said and then hung up on me.
  

  Rooms To Go

  Date: 02/14/2025

  Hi **** We are sorry to hear you didnt receive the service you deserve. Wed be happy to look into this situation for you. Please email us the details and order information to **********************************

  D. R.

  Date: 02/18/2025

  Instead of the same response you give everyone who gives a bad review it looks like to me you need to do some cleaning up on your customer support team because they suck and you should definitely see this in these reviews.
  

  D. R.

  Date: 02/18/2025

  Instead of saying the same thing youre saying to everyone do something about your horrible customer service. Its what everyone is complaining about and its not rocket science so get to work.

  D. R.

  Date: 02/18/2025

  Instead of saying the same thing youre saying to everyone do something about your horrible customer service. Its what everyone is complaining about and its not rocket science so get to work.

• Review fromCrystal W

  Date: 02/12/2025

  1 star

  Crystal W

  Date: 02/12/2025

  Criminals steal protection plan and warranty money, verbalize what this will cover, then find out it covers nothing they say it does. Will be filing court paperwork for money to be returned.
  

  Rooms To Go

  Date: 02/13/2025

  Hi *******! We are sorry to learn of any disappointment regarding the terms of the extended service plan and trouble with your claim. Wed be happy to look into this situation. Please send an email to ********************************* with your order information and details.

• Review fromDamaris S

  Date: 02/11/2025

  1 star

  Damaris S

  Date: 02/11/2025

  I should have looked at recent reviews before our purchase. Since we had been loyal customers of ********************** for years, we assumed we would continue to receive the high-quality furniture we were accustomed to. Until now, we never had any issues with their products. However, the living room furniture set we bough just over a year ago is already showing significant wear- losing its cushion, piling, and discoloration. These are wear and tear when the product is several years old not something that is still relatively new. When I contacted the Guard It extended warranty that we purchased, they stated that wear and tear is not covered only mechanical and electronic portion. I would understand if my furniture was over 5 years old, but at just over a year (conveniently pas the manufacturer's warranty), it looks like its been used for decades. Meanwhile, we still have furniture that was purchased 7 years ago and they look better than our new sofa set. Do yourself a favor and look elsewhere for furniture. The quality is poor now and they will not do anything to fix it even if you purchase the extended warranty.
  

  Rooms To Go

  Date: 02/14/2025

  Hi *******! We are sorry to learn of the dissatisfaction you are experiencing with your living room furniture and trouble with your claim. Wed be happy to look into this situation. Please email your order details to **********************************

• Review fromMatthew B

  Date: 02/07/2025

  1 star

  Matthew B

  Date: 02/07/2025

  Absolutely inexcusable lack of accountability or care for their customers. I placed a large order for my disabled father with them and set a delivery date. I received a part of the order through UPS and opted to have them deliver two recliners. I took the day off of work to ensure that I could have the area ready and be present for delivery. They delayed the delivery time (1:00pm) stating mechanical issues with the delivery truck. No problem, thats understandable. I get a text stating that the delivery is on its way (5:00pm). Then at 5:30 I get a voicemail stating that they didnt know my house was so far away from their location and that they couldnt make the delivery tonight. I called them back to reschedule thinking it would be the next day. They inform me that it would be at least another week before they could make the delivery. I explained that this was not going to work because I cant leave my disabled father without a place to sit. They completely disregarded my concerns and informed me that there was nothing they could do. I promptly requested a refund on the chairs and decided that I would have to go buy them at an actual store so my father can have a place to sit. I was informed that they cant process a refund because my delivery was on the truck. I offered to go pick the furniture up and was told that wasnt an option. At this point I was so disgusted with their lack of care or accommodation that I requested a full refund and inquired about how to return the items that were delivered through UPS. I was informed that I could pay their 3rd party company to come pick them up, pay and have UPS ship them to them, or drive three hours to their warehouse and drop them off. I am absolutely blown away by the lack of care or regard for customer service that was displayed by this company and wonder how they actually maintain a customer base. I would strongly urge you to reconsider using them if you are considering their products.
  

  Rooms To Go

  Date: 02/10/2025

  Hi Matthew! We are sorry to learn of your experience regarding your delivery. We’d be happy to look into this situation for you. Please send an email with the details and order information to ******@RoomsToGo.com.