Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting calls from these people for a year now. I have hundreds of numbers blocked and they create new ones. I made the mistake of doing a subscription thinking that would end the calling and now Im still being called regularly daily 5 times a day. I cant reach anyone at the company to cancel subscription. And I cant get them to take me off there call list. I need help getting of there call list as well as getting my subscription canceled. With more research into this company I feel I am being scammed and harassed constantly.

  Business Response

  Date: 02/20/2025

  We have attempted to make contact in order to resolve this matter swiftly. As soon as contact is made we will update with further information.

  Business Response

  Date: 02/26/2025

  We were able to successfully resolve this complaint and wish for it to be closed. The client's monthly service has been terminated and she will restart with us when she launches her new business! We are happy to say this was promptly resolved.

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report deceptive practices by a company Apex Media Solutions. After signing up for a free ****** business listing service I was propositioned by them. I intitially signed up for one service, a voice search optimization package for $199.99. During an onboarding call, despite my repeated refusals, I was persuaded to pay a $1,049 down payment for search engine optimization, with $249 monthly *************** date, I have paid a total of $2,049.99 but have received only two phone calls, both aimed at soliciting more money for ads. Initially hesitant about ads, I eventually agreed, believing it necessary for acquiring new customers. However, I was appalled by the quality of the ad mock-up *********** media manager emphasized the importance of a questionnaire to assist in creating ads but delayed sending it until I reminded her, even though payment was processed quickly. I later found that this individual had a history of misconduct and had been arrested for a charge involving over $1,000.Upon researching the company, I discovered numerous negative reviews on the Better Business Bureau site, revealing a pattern of similar complaints and confirming they are not an accredited business.I have repeatedly requested to terminate my services and a full refund due to the lack of marketing results and impact on my business. Despite my efforts, I have not received any resolution nor any marketing.I feel exploited and want to ensure this situation is addressed. Thank you for your attention to this matter.

  Business Response

  Date: 02/14/2025

  To whom it may concern, 

  The account was fully terminated upon request from the client made on January 31st, 2025. A supervisor has already attempted to contact *** ****** regarding her cancellation and refund request but we were not successful in making contact. There will be no further charges but services have been completed and rendered as outlined. Upon review we will touch base with this former client in order to address the request and concern. At Apex Media, we follow an extensive hiring process and we are also in a position we our company does the upmost in order to protect client information so we are unclear on this second reference by *** ******* Either way, the policies, procedures, and software we have in place allow for us to ensure our clients are in good hands. Aside from that we intend to resolve this swiftly and will provide an update once we have spoken with *** *******  

  Business Response

  Date: 02/14/2025

  To whom it may concern, 
  The account was fully terminated upon request from the client made on January 31st, 2025. A supervisor has already attempted to contact Ms. ****** regarding her cancellation and refund request but we were not successful in making contact. There will be no further charges but services have been completed and rendered as outlined. Upon review we will touch base with this former client in order to address the request and concern. At Apex Media, we follow an extensive hiring process and we are also in a position we our company does the upmost in order to protect client information so we are unclear on this second reference by Ms. ******* Either way, the policies, procedures, and software we have in place allow for us to ensure our clients are in good hands. Aside from that we intend to resolve this swiftly and will provide an update once we have spoken with Ms. *******  

  Customer Answer

  Date: 02/15/2025

  Subject: Formal Complaint and Request for ******************************************* Name],

  
  

  I am writing to formally express my dissatisfaction with the services I have received and to reiterate my request for a full refund due to the following concerns:

  
  

  1. **Lack of Prefered Communication**: I have made it clear that I do not wish to continue our business relationship, yet I have not received any acknowledgment of my request for cancellation or details regaurding the refund process. Only until I made a formal complaint. Your claims of attempting to reach me have not been condusive to my preference, as I have consistently communicated via email, which I believed would provide a clear record.

  
  

  2. **Unwanted Phone Calls**: Despite my explicit request to cease phone communications, I continue to receive calls regarding the *** services that I have already paid for. This ongoing contact is both unwelcome and unprofessional, especially after I have terminated my relationship with your company and asked to soley email. 

  
  

  3. **Questionable Marketing Practices**: I signed up for what was presented as a free ****** listing, only to find myself inundated with cold calls. This raises concerns about how my information was handled and shared, suggesting a potentially predatory business practice.

  
  

  4. **Lack of Value Received**: For the amount of $1,746.99, I have not received any meaningful marketing, advertising, or media services. The only interactions I have experienced involved soliciting additional payments. The single advertisement mockup I received was unsatisfactory and did not meet my expectations, leading me to question the quality of services provided.

  
  

  5. **Concerns Over Service Duplication**: I have been upsold on *** services that I was already receiving for free. Additionally, I am still receiving phone calls asking if I would like to participate in *** services, despite having already purchased these services through your company. This raises further confusion and frustration regarding what I am actually paying for, as it appears that I was charged for services that were already included in my initial agreement through googles free listing of keywords.

  
  

  6. **Urgency Tactics**: I felt pressured to make quick decisions based on claims of limited-time offers. A reputable business should allow clients the time to consider their options without undue pressure.

  
  

  7. **Pressure to Purchase**: If I had not been pressured to make an immediate purchase when I requested the weekend to think about it, I would have taken the time to reflect and research Apex and find out what exactly I was signing up for. Instead, I was misled into believing this was the only way to enhance my online presence that would convert it into a new customer base. A reputable business will ask for payment only after providing the service. However, this company demanded money before delivering any promised services. I should have avoided the offer because I was pressured to act quickly, with claims that the opportunity was only available for a limited time. This urgency pressured me into making a ***** decision.

  
  

  8. **Misleading Claims About Search Engine Listings**: I was informed that my company would be listed on 43 different search engines. However, upon conducting my own research, I discovered that ******, ****, and ***** account for 96% of the market share, meaning that submitting my information to numerous irrelevant search engines offers no real benefit. This misleading promise inevitably will not make a difference to my bottom line and raises serious concerns about the value of the services I was sold.

  
  

  9. **Offers to Improve Search Rankings for a Fee**: I want to highlight that the complex algorithms used by ****** to rank search results cannot be manipulated by third-party services. ****** does not charge for creating or managing a ****** Business Profile. If someone is asking you to pay for basic listing services, it's likely a scam. I was led to believe that your company was helping me manage a listing that I could have done myself at no cost.

  
  

  10. **Negative Reviews**: Had I been given the time to reflect, I would have uncovered numerous negative reviews that echo my experience. The disturbing reviews reflecting similar stories are alarming, and I now have no doubt in my mind that this is a scam. 

  
  

  11. **Lack of Portfolio and Testimonials**: I was never shown any portfolio of your previous work, nor were there any references provided. Furthermore, there are no testimonials on your website to support the claims made about your services.

  
  

  Lastly, I would like to remind you that your company did not fulfill its end of the contract. If you signed a contract and failed to meet the obligations outlined within it, this constitutes a "breach of contract." This gives me legal grounds to pursue damages resulting from your failure to perform as agreed upon in the contract terms, which may include compensation for any financial losses I incurred due to your non-compliance. A breach can occur if your company fails to deliver goods or services as promised, does not meet deadlines, or provides substandard work.

  
  

  Given these points, I am seeking a clear explanation of the services provided that justify the significant fees I have incurred. If my request for a full refund is not addressed promptly, I will have no choice but to explore further actions, including reporting fraudulent charges my credit card company and sharing my experience on consumer review platforms.

   

  I would appreciate an explanation of what justifies spending such a significant amount of money. What services have I actually received?

  
  

  I hope we can resolve this matter amicably and look forward to your prompt response.

  
  

  
  

  Customer Answer

  Date: 02/15/2025

   
  Complaint: 22938897
  
  I am rejecting this response because:

   

  Subject: Formal Complaint and Request for Resolution with Full Refund

   

  Dear Apex Media Solutions

   

  I am writing to formally express my dissatisfaction with the services I have received and to reiterate my request for a full refund due to the following concerns:

   

  1. **Lack of Prefered Communication**:

  I have made it clear that I do not wish to continue our business relationship, yet I have not received any acknowledgment of my request for cancellation or details regaurding the refund process. Only until I made a formal complaint. Your claims of attempting to reach me have not been condusive to my preference, as I have consistently communicated via email, which I believed would provide a clear record.

   

  2. **Unwanted Phone Calls**:

  Despite my explicit request to cease phone communications, I continue to receive calls regarding the *** services that I have already paid for. This ongoing contact is both unwelcome and unprofessional, especially after I have terminated my relationship with your company and asked to soley email. 

   

  3. **Questionable Marketing Practices**:

  I signed up for what was presented as a free ****** listing, only to find myself inundated with cold calls. This raises concerns about how my information was handled and shared, suggesting a potentially predatory business practice.

   

  4. **Lack of Value Received**:

  For the amount of $1,746.99, I have not received any meaningful marketing, advertising, or media services. The only interactions I have experienced involved soliciting additional payments. The single advertisement mockup I received was unsatisfactory and did not meet my expectations, leading me to question the quality of services provided.

   

  5. **Concerns ************ Duplication**:

  I have been upsold on *** services that I was already receiving for free. Additionally, I am still receiving phone calls asking if I would like to participate in *** services, despite having already purchased these services through your company. This raises further confusion and frustration regarding what I am actually paying for, as it appears that I was charged for services that were already included in my initial agreement through googles free listing of keywords.

   

  6. **Urgency Tactics**:

  I felt pressured to make quick decisions based on claims of limited-time offers. A reputable business should allow clients the time to consider their options without undue pressure.

   

  7. **Pressure to Purchase**:

  If I had not been pressured to make an immediate purchase when I requested the weekend to think about it, I would have taken the time to reflect and research Apex and find out what exactly I was signing up for. Instead, I was misled into believing this was the only way to enhance my online presence that would convert it into a new customer base. A reputable business will ask for payment only after providing the service. However, this company demanded money before delivering any promised services. I should have avoided the offer because I was pressured to act quickly, with claims that the opportunity was only available for a limited time. This urgency pressured me into making a ***** decision.

   

  8. **Misleading Claims About Search Engine Listings**:

  I was informed that my company would be listed on 43 different search engines. However, upon conducting my own research, I discovered that ******, ****, and ***** account for 96% of the market share, meaning that submitting my information to numerous irrelevant search engines offers no real benefit. This misleading promise inevitably will not make a difference to my bottom line and raises serious concerns about the value of the services I was sold.

   

  9. **Offers to Improve Search Rankings for a Fee**:

  I want to highlight that the complex algorithms used by ****** to rank search results cannot be manipulated by third-party services. ****** does not charge for creating or managing a ****** Business Profile. If someone is asking you to pay for basic listing services, it's likely a scam. I was led to believe that your company was helping me manage a listing that I could have done myself at no cost.

   

  10. **Negative Reviews**:

  Had I been given the time to reflect, I would have uncovered numerous negative reviews that echo my experience. The disturbing reviews reflecting similar stories are alarming, and I now have no doubt in my mind that this is a scam. 

   

  11. **Lack of Portfolio and Testimonials**:

  I was never shown any portfolio of your previous work, nor were there any references provided. Furthermore, there are no testimonials on your website to support the claims made about your services.

   

  Lastly, I would like to remind you that your company did not fulfill its end of the contract. If you signed a contract and failed to meet the obligations outlined within it, this constitutes a "breach of contract." This gives me legal grounds to pursue damages resulting from your failure to perform as agreed upon in the contract terms, which may include compensation for any financial losses I incurred due to your non-compliance. A breach can occur if your company fails to deliver goods or services as promised, does not meet deadlines, or provides substandard work.

   

  Given these points, I am seeking a clear explanation of the services provided that justify the significant fees I have incurred. If my request for a full refund is not addressed promptly, I will have no choice but to explore further actions, including reporting fraudulent charges my credit card company and sharing my experience on consumer review platforms.

   

   

  I would appreciate an explanation of what justifies spending such a significant amount of money. What services have I actually received?

   

   

  I hope we can resolve this matter amicably and look forward to your prompt response
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 02/20/2025

  Dear Ms. ***************** appreciate the opportunity to respond to your concerns and clarify the services provided by Apex Media Solutions. We take customer feedback seriously and are committed to conducting business ethically and transparently. After a thorough review of your account and service history, we would like to address the points raised in your complaint:
  
  Communication & Cancellation Request Our team has actively attempted to communicate with you in accordance with our standard procedures. We acknowledge your preference for email communication and regret any inconvenience caused. However, we must ensure that all cancellation requests align with the contractual terms agreed upon at the start of your services. And the account was terminated immediately upon request.
  
  Phone Contact Our outreach efforts were intended to provide support and service updates. If our attempts to assist were unwelcome, we sincerely apologize for any inconvenience. It is never our intention to cause frustration, and we will ensure that your preferences regarding communication are respected moving forward.
  
  Service Transparency Apex Media Solutions provides comprehensive marketing services beyond basic ****** Business Profile listings. The service package includes a multi-platform digital marketing approach designed to enhance online visibility. We make clear in our agreements that we offer paid services distinct from free listing options provided by ******. As per our agreement, we have delivered the services outlined in your contract, including enhancements on citations, duplicate suppression, digital marketing efforts, and a sufficient data clean up. The scope of work and deliverables were communicated, and our team has been available to address any concerns or adjustments.
  
  Marketing Approach & Offers Our promotional offers are designed to provide value to clients. While urgency is often part of limited-time discounts, we strive to ensure that all clients make informed decisions before proceeding with any service. Our sales representatives are trained to be transparent about the benefits and scope of our offerings.
  
  Search **************************** provided is not limited to listing on search engines but includes strategic digital marketing efforts aimed at increasing visibility. Our team utilizes a broad approach to ensure that clients receive the best possible results from our services. While basic ****** Business Profile setup is free, professional optimization, management, health reports, and additional marketing strategies to improve rankings require expertise and ongoing effort. These services, which were part of your contract, extend beyond what is available through self-service options. If a verification process is required we walk through step by step with our clients in order to assist with its success. 
  
  Negative Reviews & Portfolio Apex Media Solutions maintains a portfolio of successful projects, and we stand behind our services. As with any business, experiences may vary, but we remain committed to providing quality service and addressing any concerns professionally.
  
  Contractual Obligations Our records indicate that we have met our contractual commitments. We encourage a fair resolution process but must adhere to the terms agreed upon at the onset of our business relationship. If there are any specific discrepancies regarding the services rendered, we are happy to review those further.
  
  We understand your frustration and regret that your experience did not meet your expectations. However, Apex Media Solutions has fulfilled the services outlined in your contract in good faith. If you require additional clarification or have further concerns, we are happy to discuss this matter to reach a fair resolution.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22938897

  Subject: Response to Apex Media Solutions' Clarification
  

  Thank you for your detailed response regarding my concerns. I appreciate your willingness to address the issues I raised. However, I would like to clarify my position on several points mentioned in your email.

  Communication & Cancellation Request: While I understand that you have made attempts to communicate with me, I feel that there was a significant lack of responsiveness to my preferred method of communicationemail. The immediate termination of my account upon request was appreciated, but it does not negate the confusion and frustration caused by the prior communication attempts.

  Phone Contact: I acknowledge that your outreach efforts were meant to be supportive; however, they often felt intrusive and did not align with my preferences. I would like to reiterate that I prefer email communication only and would appreciate it if you could respect this moving forward.

  Service Transparency: You mentioned that Apex Media Solutions offers comprehensive marketing services. However, I feel that the distinction between your paid services and free options was not adequately communicated at the beginning of our relationship. I expected a clearer understanding of what I was paying for, particularly regarding the enhancements and digital marketing efforts that were delivered.

  Marketing Approach & Offers: While I appreciate promotional offers, I believe that the urgency conveyed during our discussions pressured me into decisions that I did not feel fully informed about. Transparency in these situations is essential, and I urge you to consider a more consultative approach in future interactions.

  Search Engine Listings: I recognize that professional optimization requires expertise, but I was under the impression that the services I contracted would adequately address my needs. The results I experienced did not meet my expectations, and I am concerned that the promised outcomes were not achieved.

  Negative Reviews & Portfolio: I appreciate your commitment to quality service, but my experience has led me to question the consistency of those results. I believe that my concerns warrant a more thorough examination of the specific outcomes relative to what was promised.

  Contractual Obligations: While I understand that you believe you have met your contractual commitments, I respectfully disagree. I would like to discuss specific discrepancies in detail to better understand how we can reach a resolution.

  I do not believe that the cost of your services accurately reflects the work that was delivered. While you claim to have completed various tasks and enhancements, I have yet to see concrete proof of this work. Without clear documentation or results to substantiate your claims, I find it difficult to accept the value of the services I received.

  Given the circumstances, I am unable to accept any resolution other than a full refund or, at the very least, the return of the down payment I made.

  I hope you understand my position, and I look forward to your prompt response regarding the processing of my refund.

  I hope that my feedback provides clarity on my concerns. I believe that constructive dialogue can lead to a better understanding of my experience and expectations. I am open to discussing this matter further and hope we can find a mutually satisfactory resolution.

   

  Thank you for your attention to this matter.

   

  Sincerely,  

  Ms. Borgen