Business Profile

Pediatrician

Pediatrix Medical Group, Inc.

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Complaints

This profile includes complaints for Pediatrix Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

120 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/19/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Pediatrix refused to **** UHC for my bill from the hospital on 5/13 for my newborn child. When they finally billed they did not bill correctly and did not send the claim with the coordination of benefits for ****. Pediatrix has threatened to send me to collections due to their poor billing practices. I have provided them with my insurance card and my coverage letter. They need to bill UHC with the coordination of benefits.
Business Response
Date: 11/27/2024
We are in receipt of the guarantors inquiry filed with the Better Business Bureau. On November 26, 2024, I attempted to call the guarantor using the number provided on the inquiry. A voice mail message was left; please contact me directly so I may assist with resolution: ************.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Initial Complaint
Date:11/11/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Provider continues to send collection letters and text but is unavailable to update my insurance when I call back. This is a predatory provider who provided services to my wife during her most volunarable time and is now trying send us to collections. I would like this resolved as soon as possible. I spent over 30 min on the phone trying to get this cleared. As of 11/11 we received another letter stating they did not have our insurance. I had tried to update on their site but it doesn't seem to tak
Business Response
Date: 11/20/2024
I have received the guarantors inquiry filed via the Better Business Bureaus online portal. On November 15, 2024, I attempted to call the guarantor using the number on the inquiry. A voice mail message was left; please contact me directly so I may assist with resolution: ************.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 11/27/2024

Complaint: 22539463

I am rejecting this response because: ************ still has not been added to the account. I attempted to call back and left a voice message for a return call. I just want the insurance updated.

Sincerely,

******** ******
Business Response
Date: 12/11/2024
We are in receipt of the guarantors rebuttal. A voice mail message was left on Monday, December 9, 2024; please call me directly to discuss resolution: ************. Insurance has been billed.
Initial Complaint
Date:10/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This stems from a hearing test my newborn daughter received in the hospital. We werent told the provider was not a part of the hospital or that we could decline. I had insurance at the time of my daughters birth through ********** of ***** ( ************) but my employer changed to Regence Blue Shield on ************. All birth related medical bills were properly billed to **********, except this one. They submitted a bill after July 1st to Regence. Im not sure how they obtained that insurance information. And that claim was denied because I did not have Regence on May 21, 2024. After two separate phone calls, Pediatrix agreed to submit the bill through **********. They were given all the insurance information. Approximately a month later (now October) they call again asking for a copy of the insurance card and a coverage letter from **********. I call **********, who says that Pediatrix just needs to call and they will verify coverage, and that there has not been a claim submitted yet. Looking at other new parent accounts of dealing with Pediatrix, this is a common occurrence. They send vague bills and offer little to no assistance in submitting them to insurance before sending the bill to collections.
Business Response
Date: 11/04/2024
I am in receipt of the guarantors inquiry filed via the Better Business Bureaus online portal. On November 4, 2024, we spoke via phone.We will be working collaboratively toward account finalization and will be keeping her updated until the account is complete. My direct contact details have been provided.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 11/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:10/21/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received 2 text messages (nothing formal via mail) saying that I owe $1,415.00 to Pediatrix Medical Group for ***************** or Birth" and "Hospital Discharge Day." I had my daughter on 7/8/2024 and nowhere on his bill does it say her name. Both of us were covered under insurance and the out of pocket max had been met. I have no idea why I am getting this bill. I also think it's pretty unprofessional to send a text message for payment versus a detailed bill. I do not agree that I owe $1415.00.
Business Response
Date: 10/30/2024
I have received the guarantors inquiry filed via the Better Business Bureau. On October 30, 2024, we connected briefly via phone and have scheduled time to speak in detail. The guarantor has my direct contact details,and I will be working collaboratively with her as well as keeping her updated until the account is finalized.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 11/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. We are in the process of resolution.

Sincerely,

******* ******
Initial Complaint
Date:10/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Like many others I received a surprise **** from Pediatrix Medical Group months after my daughter was born. The bill was for $3,518.06 and I have absolutely no idea who they are, what services they provided or what the Doctors name was even associated with this practice. I did not agree to any services from them and I have paid my hospital bill already. I called September 23, 2024 to get information. I spoke to someone on the phone and we negotiated the bill down to $1,759.03 for self pay as I do not have insurance. That is ironically half the price of the originally billed amount. I logged in to the portal the day after the phone call and the balance now stated $0 and no payment was due. I have logged in everyday trying to see if there is the new updated balance of $1,759.03 so I can pay this bill and get this unethical disgusting company out of my life. October 16, 2024 I received a message from Pediatrix about a past due bill, I again called explaining that we negotiated the price down and I am waiting for it to update in the portal so I can pay. The lady told me I owe the balance of $3,518.06. I argued with her and she magically found the notes about the reduced bill. She also tried to tell me the bill is past due however I have photo proof that the bill is due October 20, 2024. Nothing but lies and cons with this company! She then sent me a link to make a payment in the amount of $1,758.03 it does not state anything about paying a balance in full it only indicates this is a payment. The Pediatrix website now says my balance is $3,518.06. I feel as if they are trying to con me to pay $1,758.03 through the text link and then they will come after me saying I will still owe the rest of the balance of the bill and there was never a negotiation that happened. I have no record in writing that the bill has been reduced and I don't know why the portal does not show the new agreed upon balance of $1,758.03. The portal needs to reflect the proper new balance agreed upon.
Business Response
Date: 10/25/2024
I have received the guarantors inquiry filed via the Better Business Bureaus online portal. On October 25, 2024, I attempted to reach the guarantor using the phone number provided on the inquiry. A voice mail message was left with my direct contact details; please call me so I can assist with resolution: ************.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 10/30/2024

Better Business Bureau:

This issue has been successfully resolved thank you.

Sincerely,

**** *********
Initial Complaint
Date:09/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Pediatrix Medical Group concerning the improper handling of a medical bill. This bill originated from a visit to EvergreenHealth *** in ******** during my pregnancy on March 19, which was referred by my obstetrician due to health *********** complaint involves the following:1.Bill Sent to ***************** Without Notice Pediatrix Medical Group sold the bill to a debt collection agency without attempting to contact me first. I received no prior communicationneither by phone, mail, nor emailregarding the bill before it was sent to collections.2.Incorrect Billing Address The billing address on the statement was completely incorrect and did not match the address I provided. This likely contributed to the lack of communication. It is worth noting that the bills from my obstetrician and EvergreenHealth were sent to me without any issues and arrived promptly at the correct address.3.Failure to **************** Claim Pediatrix Medical Group did not submit the claim to my insurance provider. Upon contacting my insurance, they confirmed they had no record of any claim submitted by Pediatrix. Despite this, the company insisted the claim was denied and refused to resubmit it through the proper channels, instead pressuring me to pay out of pocket.This visit was a legitimate medical necessity, as confirmed by my physician, who later prescribed medication that I took until week 37 of my pregnancy. There is no valid reason for insurance to deny the claim. The sudden involvement of a debt collection agency without proper billing procedures has caused unnecessary stress.I respectfully request the BBB to intervene and help ensure Pediatrix Medical Group submits the claim correctly and halts any debt collection efforts until this issue is resolved.Thank you for your assistance.Sincerely, Yinung
Business Response
Date: 10/08/2024
We are in receipt of the guarantors inquiry filed with the Better Business Bureau. On October 8, 2024, I attempted to reach the guarantor using the phone number provided on the inquiry. A voice mail message was left with my direct contact details; please call me so I can assist with resolution:************.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 10/21/2024

Complaint: 22355423

I am rejecting this response because:
I have not received any notification or alert about voicemail messages related to the billing issue. If there is anything further that the hospital can do regarding this matter, or if any steps are currently being taken, I kindly request that you provide a formal written response to me at the following email address: ******************************.
This issue began when I contacted the hospital previously. During that call, the phone representative was quite impatient and repeatedly instructed us to deal with the debt collection agency, which was not a helpful response. Unfortunately, the recent response provided to the Better Business Bureau (BBB) was essentially the same and did not address our concerns.

Additionally, I will be calling the hospital on October 22nd to discuss the matter further and hear what steps the hospital intends to take.

Sincerely,

Yinung Ho
Business Response
Date: 10/30/2024
We are in receipt of the guarantors response and have again attempted to contact the guarantor by phone and email, as requested. We have received no response at this time. The account has been resolved and I would like to provide the details. Please contact me directly: ************.
Initial Complaint
Date:09/26/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started receiving bills from Pediatrix Medical Group in early 2023 for an October 2022 date of service. The bills showed no evidence of insurance adjustments. The patient was insured at the date of service. I called Pediatrix, completed online forms, and otherwise provided information to corroborate proof of insurance. I called Pediatrix to confirm receipt, and was assured it was being handled. Eventually, the bill came to final notice and I paid out of pocket in fear of collections. All the while, Pediatrix is assuring me they are working with my insurance company. I continued to push on Pediatrix to bill insurance. On January 2024, Pediatrix received payment for one claim from from the insurance company. This created overpayment on my account. In **********, the provider's office has 30 days to refund an overpayment - Pediatrix never issued refund. Nor did they disclose they received overpayment until August 2024. I no longer receive **** from the insurance company because my company changed insurance carriers in March 2023. In April 2024, Pediatrix maintained they had no proof of insurance for the patient (despite having been paid by the insurance company for the patient's first claim). I established a verbal connection between the insurance company and Pediatrix. Pediatrix acknowledged proof of insurance has been established. By the time Pediatrix sent the last claim to insurance four months later, it was denied because the claim is outside of the timely filing limits. I am requesting reimbursement for my bill for Pediatrix bad faith handling of my claim.
Business Response
Date: 10/04/2024
I am in receipt of the guarantor’s inquiry filed via the
Better Business Bureau’s online portal. I was able to speak with the guarantor
by phone on October 3, 2024. We are working together to fully resolve all
concerns, and I will keep the guarantor updated until finalization. My direct contact
details have been provided.
Pediatrix Medical Group is committed to providing the best
medical care available and we pride ourselves on our integrated, family
approach to patient account services. Pediatrix physicians are focused on our
founding principle which governs our mission: take great care of the patient,
every day and in every way.
Customer Answer
Date: 10/13/2024

Complaint: 22344461

I am rejecting this response because: Nicole from Pediatrix called me on Friday to notify me that a check had been mailed out. She could not provide a tracking number as a tracking number wasn't given in the notes. I intend to keep this complaint open until I have a check in my hand.

Sincerely,

Mesina Orogvany
Customer Answer
Date: 10/14/2024
I received the refund from the company and I am satisfied with Pediatrix's response to the complaint.
Initial Complaint
Date:09/13/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife, ***** ******, was inadvertently asked by her *** doctor to schedule a consultation with an OBGYN, ******************, part of a medical group whose billing is overseen by Pediatrix in January of 2024. My wife, *****, did not realize that she had ALREADY spoken with the same doctor for the same purpose in 2023. We paid the original 2023 bill of approximately $600 promptly, though Pediatrix says they have no record of that payment. My wife realized that it was the same doctor when they sort of worked out that she had already talked to him. They spoke for approximately 7-8 minutes. He offered no consultation or new information. He seemed more confused why she wanted to speak to him again. It was a nurse practitioner's mistake. This second appointment was an error. The bill came in May and was $884--more than 33% higher than ******* first consult a year earlier. $884 for a 7-minute phone call of no value! Dr. *** ***** also refused to respond to mail and voicemails at his office.I have mailed Pediatrix TWO separate letters with no response (only automated phone messages to collect invoice amount). I submitted a dispute. No one has responded, but I found out later it was rejected because "the patient made the appointment." That was not in dispute and made it clear no one read our dispute. I asked to speak to a case manager. The phone *** said they are "too busy" and would need to call me back. This was over a week ago now. No one has called.This is abysmal business. Even worse customer service--ignoring mailed inquires! Denying a dispute with no real explanation. Refusing to call me back with a detailed explanation. Unjustifiable pricing. No shame.I have offered to pay $200 to settle this. They told me the max amount off is 30% (I know this not to be true from research). This complaint will be the first step in an exhaustive series of complaints and bad reviews, if this is not rectified. Pediatrix and *** ***** will regret their greed and indifference.
Business Response
Date: 09/20/2024
I have received the guarantor’s inquiry filed via the Better
Business Bureau’s online portal. On September 20, 2024, I attempted to reach the
guarantor using the phone number provided on the inquiry. A voice mail message
was left with my direct contact details; please call me so I can assist with
resolution: 804-253-0317.
Pediatrix Medical Group is committed to providing the best
medical care available and we pride ourselves on our integrated, family
approach to patient account services. Pediatrix physicians are focused on our
founding principle which governs our mission: take great care of the patient,
every day and in every way.
Customer Answer
Date: 10/03/2024

Complaint: 22280157

I am rejecting this response because: I do not have any record of a phone call or voicemail left from Pediatrix, as per the message on BBB.org. I am happy to speak about this issue, but I would need a direct line and to set up a time and day to discuss.

Sincerely,

Ryan Little
407-256-5068 (cell preferred)
Business Response
Date: 10/08/2024
We have received the guarantor’s rebuttal and contacted him
by phone on October 7, 2024. We are currently working collaboratively to
resolve the concerns.
Initial Complaint
Date:09/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The provider sent us a bill, which we paid on April 9th, 2024. We later received bills for $3k+, which we contacted our insurance company (***) that told us this was incorrect. On June 4th we called and spoke to a billing representative at Pedatrix who went back and then correctly notate that they had received payment and quickly zeroed the account (which was before threatening us with collections). They did see an overpayment, but required information to be submitted for the refund of $127.27. Later that day we sent the details (attached) and associated claim #s. We have been trying for months to get a resolution / refund. ***************** has tried calling on our behalf, but we are unable to get anywhere on this refund. I have exhausted options, and would like our refund as it has been over 90 days, per their T&Cs, and yet they can not figure out the refund (even though they mentioned previously on the phone they saw the over payment). Can you please help us get in touch with someone to resolve this? Thank you.
Business Response
Date: 09/12/2024
I have received the guarantors inquiry filed via the Better Business Bureaus online portal. On September 11, 2024, I was able to reach the guarantor using the phone number provided on the inquiry. We have discussed his concerns and are working collaboratively toward resolution. The guarantor has my direct contact details, and I will be keeping him updated until the account is finalized.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 09/18/2024
I am still awaiting the refund check to be cut, which will not be until 9/19. Can we wait until I receive the check to close this out?
Customer Answer
Date: 09/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as they have sent me the refund check.

Sincerely,

**** *******
Initial Complaint
Date:09/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was born on ******. I just received a bill from pediatrix- obstetrix medical group that does not include his name, ** name, date of service, phone number to contact or physical ad**ess. The bill claims we owe $1512 because at the time of service our son was not covered under our insurance policy. He was in fact covered by *** and We hit our out of pocket max. Insurance covered all other costs. The only contact on the letter is a website to enter insurance information and *** said they received no claims from this company.
Business Response
Date: 09/12/2024
We have received the guarantors inquiry filed via the Better Business Bureaus website. I have spoken to the guarantor using the phone number provided on the inquiry as of September 12, 2024. We are working toward full resolution of the account, and I have provided my direct contact details. I will keep the guarantor updated on all status updates.
Pediatrix Medical Group is committed to providing the best medical care available and we pride ourselves on our integrated, family approach to patient account services. ********************** physicians are focused on our founding principle which governs our mission: take great care of the patient,every day and in every way.
Customer Answer
Date: 09/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****

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Pediatrix Medical Group, Inc. is NOT a BBB Accredited Business.