Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 903 Customer Reviews
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Review fromRichard G
Date: 02/22/2023
1 starRichard G
Date: 02/22/2023
I ordered a couch from City with great expectations. There were 4 parts to the couch. When they notified us that one piece had come in we advised that we would not accept delivery until all pieces were in. We were never notified by sales that the couch would come in piecemeal. However, because they came in seperately by the time all four pieces were in the first pieces had to be shipped back to the warehouse because they has been waiting to long. Now, its another 3 months. Their customer services provided no help, nor did sales. Further, you need the actual sales agent to get a refund. I will NEVER shop there again!!
CITY Furniture, Inc.
Date: 02/23/2023
Hi *******, were so sorry to hear about this. A member of our team will be calling you promptly to gather more details. Thank you!Review fromDanilo S
Date: 02/21/2023
1 starFIRST AND LAST TIME CUSTOMER. The first time they delivered the couch, it had a hole in the chaise. The second time they gave me a chaise that was a DIFERRENT COLOR from the loveseat. They refused to fix this issue. I talked to customer service, and they said they don't do color matching as a matter of policy. In the showroom and on the website, the chaise and the loveseat are the same color, but not the one they delivered to me. The chaise is dark gray, and the loveseat is white. They refuse to do anything about this (their CS supervisor laughed when he told me it was against policy). Terrible customer service. 0 stars if I could.Review fromRafael D
Date: 02/21/2023
1 starRafael D
Date: 02/21/2023
City furniture customer service its the worst in the industry. They really don't care about your orders All they want is your money and make all excuses later why you have to wait 12 weeks for 8 screws. Please be careful buying from them.I will not recommend City Furniture anymore to my customers and i will never go back to this store.CITY Furniture, Inc.
Date: 02/21/2023
Hi ******,Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We were unable to locate your account with the email provided.Please email **************************************** with your name, phone number, or invoice number and a team member will look into this further. Thank you.Review fromFlorice R
Date: 02/20/2023
5 starsFlorice R
Date: 02/20/2023
Purchased living room couch and sofa on Saturday 2/18/23. The salesman was very professional and friendly. Also 2 City Furniture managers also came by to introduce themselves and that salesman had advised of all available product. City furniture provided great service.CITY Furniture, Inc.
Date: 02/21/2023
Hi *******,We are pleased to hear that you had a great experience, your kind words are greatly appreciated!Review fromSue P.
Date: 02/19/2023
1 starSue P.
Date: 02/19/2023
Will Never buy anything from them. Purchased mattress, headboard, rails, ******************* drawer. They delivered and set up a collapsing bed. Did not assemble it correctly & did not have any support for mattress. Had to sleep on my floor with mattress for 3 nites! Said they would follow up -2 mo. later & still No resolution! Company takes your money and leaves you stuck with Unacceptable household furnishings??CITY Furniture, Inc.
Date: 02/20/2023
Hi ***, Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We regret that you did not have the positive experience we wish for all of our customers. We try our best to present our customers with the best possible options should a situation like this arise.Please email us at ***************************************** Please include your name and best contact information for a quick response. Thank youReview fromJillian M.
Date: 02/15/2023
1 starJillian M.
Date: 02/15/2023
Ordered a couch with a warranty, they are being extremely difficult in standing by their warranty. You can even get up from my couch you completely sink in. They keep sending me off to other people and sending me wrong cushion - just the foam. No one calls back and no one cares to resolve the issue. They got mad at me when they send someone who doesnt speak English to look at my couch and I cant speak Spanish so I couldnt have one sentence of a conversation to explain what was going on. I know have to wait another month for someone to come back out. I also just had a baby and I have a bunch of huge cushions all over my living room. Completely unprofessional and Im feeling so helpless to get answer and be happy in a couch thats only a year old. No one here calls back or cares. Horrible. I regret ever giving this company money.CITY Furniture, Inc.
Date: 02/16/2023
Hi *******,
We are very sorry to hear that you are experiencing an issue with your warranty claim.
We attempted to contact you today but could not reach you. Please contact us at ********** and a team member will be able to assist you.
Jillian M.
Date: 03/02/2023
No one has tried to contact me and I have been still trying to get ahold of someone and no one calls back. Please call and leave a message if I dont answer. Did you call and not leave a voicemail?Jillian M.
Date: 03/02/2023
I have never been tried to get in touch with! Nothing has been settled!Review fromEric K
Date: 02/14/2023
5 starsEric K
Date: 02/14/2023
Excellent sales assistance and delivery in two days. And expect a quality productCITY Furniture, Inc.
Date: 02/15/2023
Hi ****, We are pleased to hear that you had a great experience, your kind words are greatly appreciated! Thanks for sharing your thoughts.Review fromJJ G
Date: 02/14/2023
5 starsJJ G
Date: 02/14/2023
Great Team. Awesome, prompt, professional, and also very careful in moving new purchased items. Once again I will continue to be a returning customer for ALWAYS giving me **********************CITY Furniture, Inc.
Date: 02/15/2023
Hi **, We are pleased to hear that you had a great experience, your kind words are greatly appreciated!Thanks for shopping with us!Review fromDavid S
Date: 02/10/2023
5 starsDavid S
Date: 02/10/2023
Overall good shoping experience. ******* was helpful and efective at pointing us in the right direction.CITY Furniture, Inc.
Date: 02/11/2023
Hi *****,
We are very glad to hear that you had a good experience shopping with us. We hope to serve you again!
Review fromBianca K.
Date: 02/10/2023
1 starBianca K.
Date: 02/10/2023
My elderly mother bought furniture from City Furniture spring 2022. Upon delivery, the furniture was of poor quality and within weeks, it began falling apart and showing signs of decay. My mother contact City Furniture and filed a claim since she previously bought insurance. Uploaded photos clearly showed signs that the table and chairs were prematurely decaying.City Furniture assured my mother that that particular table and set of chairs are supposed to look as they look in the submitted photos and her claim was denied.Recently, my mother fell out of one of the chairs. While the chair completely collapsed, she hit her jaw on the table while falling to the ground and landing on her hip.I am DISGUSTED by City Furniture. This could have been prevented! My mother thought that she was buying quality furniture. She even informed your company that the furniture is FAULTY. Not only will my family not ever purchase furniture from City Furniture again, but word will be spread that furniture from City Furniture may be faulty and extremely harmful. Hopefully, my mother will have a speedy recovery. I am truly saddened and scared for anyone having experienced this, especially elderly consumers!CITY Furniture, Inc.
Date: 02/11/2023
Hi ******,
Safety is one of our biggest priorities. Please email us the order number or name/phone number associated with this claim.
A team member will look into this.
Our email is ****************************************
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