Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 900 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAngela F
Date: 02/04/2023
1 starWe purchased a different furnitures in November using a credit, which was offered 60 months interest free and a minimum payment of $86. First of all, after one month, we found out they are charging us 9.99% and a payment of $86, we went to the store again and they told us they didn't have any promotions interest free, even when the credit pant say the store have one available.
Second, after three months, today, February 4th, we are fighting with the store, because they have delivered the same piece four times with damages and are not accepting cancelations, this just left the table in home and will try to ship back again, even we are triying to cancel the order, because it's not possible to receive four times a piece with damagaesReview fromDivonna T
Date: 02/03/2023
4 starsDivonna T
Date: 02/03/2023
Guys set up our furniture really good and everything was fast and simple. Only thing was the *** times varied and we waited pretty much the whole day to get it delivered but other than the long waiting, everything was set up right
CITY Furniture, Inc.
Date: 02/04/2023
Hi *******,
We apologize for the discrepancy with your delivery time window. We strive to honor all given time windows with hopes of not encountering any delays. Thank you for your patience and we hope to serve your again!
Review fromSonia A
Date: 02/03/2023
5 starsSonia A
Date: 02/03/2023
On time, polite, knew product installation very well. Took care in handling the product.CITY Furniture, Inc.
Date: 02/04/2023
Hi *****,
We are very happy to know that your delivery and installation went well! Thank you for shopping with us!
Review fromViviana R
Date: 02/02/2023
1 starCuidado no pise City Furniture, son estafadores, compre una cama, colchn y base ajustable, gaste ms de 6000u$ , nunca me trataron tan mal en un lugar, tendra que haberme ido en ese momento, pero la vendedora llam a la manager y finalmente hice la compra, me dieron a elegir varias opciones de cama, eleg una de 2000u$ . Me la instalaron en Febrero 1 o sea ***** y quedo a una altura descomunal, la compra era para mi mam de 88 aos, no puede subir porque le llega al pecho, yo mido 5,5 pies, soy alta y me llega a la cintura, no puedo saltar para subirme a la cama, llamo inmediatamente esta maana y la vendedora con tratos horribles me dijo que no se cambiaba la cama, que yo la haba elegido, una locura, ovbiamente me voy a presentar en todos los canales de TV, 3tc para que toda la gente inocente como yo, no caiga en esta estafa, fui a la sucursal que queda ********************************************. Slvese no pise nunca ahi.Review fromGowrie M
Date: 02/01/2023
5 starsGowrie M
Date: 02/01/2023
It was definitely a pleasure to have ************** assist with my needs today Excellent customer service its like shopping with an friend She helps me coordinate my furniture exactly to my tastes My experience today was awesome Will recommend anyone to get their furniture at City FurnitureCITY Furniture, Inc.
Date: 02/02/2023
Hi ******,
We are very happy to hear about your experience shopping with us! We strive to satisfy our customers with all of their furniture needs and very happy we were able to satisfy your needs.
Review fromLINDA F
Date: 01/30/2023
1 starLINDA F
Date: 01/30/2023
******************* is terrible! I needed a part for my reclining chair and it was ordered on 10/20/22. I called in November and was told I needed to wait till January to receive it. I just called today 1/30/23 and told now that I need to wait till February. As of today I've been waiting for this part for 15 weeks! **************** could not offer any kind of resolution other than I just need to wait! Needless to say, I will never buy anything else from City Furniture!CITY Furniture, Inc.
Date: 02/01/2023
Hi *****,We apologize for any inconvenience and frustrations this has caused. Please send us an email with your name, phone number, or invoice number and a team member will further look into this. Please email ****************************************.
Review fromBernard A
Date: 01/29/2023
5 starsBernard A
Date: 01/29/2023
The Team was punctual, they were clean and very fast.CITY Furniture, Inc.
Date: 01/31/2023
Hi *******,We are pleased to hear that you had a great experience, your kind words are greatly appreciated!Review fromemily c
Date: 01/27/2023
1 staremily c
Date: 01/27/2023
Purchased the stain protection on my couch. Requested they come and clean a few stains, it was scheduled a week in advanced and the technician never showed up. Then city furniture customer service asks if I want to cancel and reschedule when I DIDNT cancel....they NEVER showed up! I took a day off of work for this and City Furniture did NOTHING to help!!! ********************** on the **** stain protection service...you'll NEVER get to utilize it!!!CITY Furniture, Inc.
Date: 01/29/2023
Hi *****, Thank you for taking the time to write to us and bring this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We will be sure to bring this up to the attention of our Leadership Team to make the necessary improvements.Review fromJennifer S
Date: 01/26/2023
1 starJennifer S
Date: 01/26/2023
I received an order on 12/22/22, of a bedroom set. The headboard was damaged, and dresser drawers do not open. They sent a swap for the headboard on 1/3/23, and damaged my walls getting the original one out of the home. The delivery guy took photos and said someone would call me, and no one called. I waited for a call and called them on 1/5. They are denying the claim after I spend over ****** with them. As for the dresser, they sent a technician to fix on 1/11. He was unable to fix because he didn't have the parts. I was awaiting a swap for the dresser yesterday, and to add fuel to the fire, they no showed an hour after I had waited the entire window at home, only to say they need to reschedule.. I am so angry that they will do nothing as far as my wall goes. I emailed ********************************** and they do nothing! Service is horrible!CITY Furniture, Inc.
Date: 01/29/2023
Hi ********, Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We regret that you did not have the positive experience we wish for all of our customers.Review fromPhyllis G
Date: 01/25/2023
5 starsThe two guys that delivered our couch were amazing nice fast
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.