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Business Profile

Furniture Stores

CITY Furniture, Inc.

Headquarters

Reviews

This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CITY Furniture, Inc. has 38 locations, listed below.

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    Customer Review Ratings

    3.81/5 stars

    Average of 900 Customer Reviews

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    Review Details

    • Review fromAngela F

      Date: 02/04/2023

      1 star
      We purchased a different furnitures in November using a credit, which was offered 60 months interest free and a minimum payment of $86. First of all, after one month, we found out they are charging us 9.99% and a payment of $86, we went to the store again and they told us they didn't have any promotions interest free, even when the credit pant say the store have one available.
      Second, after three months, today, February 4th, we are fighting with the store, because they have delivered the same piece four times with damages and are not accepting cancelations, this just left the table in home and will try to ship back again, even we are triying to cancel the order, because it's not possible to receive four times a piece with damagaes
    • Review fromDivonna T

      Date: 02/03/2023

      4 stars

      Divonna T

      Date: 02/03/2023

      Guys set up our furniture really good and everything was fast and simple. Only thing was the *** times varied and we waited pretty much the whole day to get it delivered but other than the long waiting, everything was set up right

      CITY Furniture, Inc.

      Date: 02/04/2023

      Hi *******,

      We apologize for the discrepancy with your delivery time window. We strive to honor all given time windows with hopes of not encountering any delays. Thank you for your patience and we hope to serve your again!

    • Review fromSonia A

      Date: 02/03/2023

      5 stars

      Sonia A

      Date: 02/03/2023

      On time, polite, knew product installation very well. Took care in handling the product.

      CITY Furniture, Inc.

      Date: 02/04/2023

      Hi *****,

      We are very happy to know that your delivery and installation went well! Thank you for shopping with us!

    • Review fromViviana R

      Date: 02/02/2023

      1 star
      Cuidado no pise City Furniture, son estafadores, compre una cama, colchn y base ajustable, gaste ms de 6000u$ , nunca me trataron tan mal en un lugar, tendra que haberme ido en ese momento, pero la vendedora llam a la manager y finalmente hice la compra, me dieron a elegir varias opciones de cama, eleg una de 2000u$ . Me la instalaron en Febrero 1 o sea ***** y quedo a una altura descomunal, la compra era para mi mam de 88 aos, no puede subir porque le llega al pecho, yo mido 5,5 pies, soy alta y me llega a la cintura, no puedo saltar para subirme a la cama, llamo inmediatamente esta maana y la vendedora con tratos horribles me dijo que no se cambiaba la cama, que yo la haba elegido, una locura, ovbiamente me voy a presentar en todos los canales de TV, 3tc para que toda la gente inocente como yo, no caiga en esta estafa, fui a la sucursal que queda ********************************************. Slvese no pise nunca ahi.
    • Review fromGowrie M

      Date: 02/01/2023

      5 stars

      Gowrie M

      Date: 02/01/2023

      It was definitely a pleasure to have ************** assist with my needs today Excellent customer service its like shopping with an friend She helps me coordinate my furniture exactly to my tastes My experience today was awesome Will recommend anyone to get their furniture at City Furniture

      CITY Furniture, Inc.

      Date: 02/02/2023

      Hi ******,

      We are very happy to hear about your experience shopping with us! We strive to satisfy our customers with all of their furniture needs and very happy we were able to satisfy your needs.

    • Review fromLINDA F

      Date: 01/30/2023

      1 star

      LINDA F

      Date: 01/30/2023

      ******************* is terrible! I needed a part for my reclining chair and it was ordered on 10/20/22. I called in November and was told I needed to wait till January to receive it. I just called today 1/30/23 and told now that I need to wait till February. As of today I've been waiting for this part for 15 weeks! **************** could not offer any kind of resolution other than I just need to wait! Needless to say, I will never buy anything else from City Furniture!

      CITY Furniture, Inc.

      Date: 02/01/2023

      Hi *****,We apologize for any inconvenience and frustrations this has caused. Please send us an email with your name, phone number, or invoice number and a team member will further look into this. Please email ****************************************.

    • Review fromBernard A

      Date: 01/29/2023

      5 stars

      Bernard A

      Date: 01/29/2023

      The Team was punctual, they were clean and very fast.

      CITY Furniture, Inc.

      Date: 01/31/2023

      Hi *******,We are pleased to hear that you had a great experience, your kind words are greatly appreciated!


    • Review fromemily c

      Date: 01/27/2023

      1 star

      emily c

      Date: 01/27/2023

      Purchased the stain protection on my couch. Requested they come and clean a few stains, it was scheduled a week in advanced and the technician never showed up. Then city furniture customer service asks if I want to cancel and reschedule when I DIDNT cancel....they NEVER showed up! I took a day off of work for this and City Furniture did NOTHING to help!!! ********************** on the **** stain protection service...you'll NEVER get to utilize it!!!

      CITY Furniture, Inc.

      Date: 01/29/2023

      Hi *****, Thank you for taking the time to write to us and bring this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We will be sure to bring this up to the attention of our Leadership Team to make the necessary improvements.
    • Review fromJennifer S

      Date: 01/26/2023

      1 star

      Jennifer S

      Date: 01/26/2023

      I received an order on 12/22/22, of a bedroom set. The headboard was damaged, and dresser drawers do not open. They sent a swap for the headboard on 1/3/23, and damaged my walls getting the original one out of the home. The delivery guy took photos and said someone would call me, and no one called. I waited for a call and called them on 1/5. They are denying the claim after I spend over ****** with them. As for the dresser, they sent a technician to fix on 1/11. He was unable to fix because he didn't have the parts. I was awaiting a swap for the dresser yesterday, and to add fuel to the fire, they no showed an hour after I had waited the entire window at home, only to say they need to reschedule.. I am so angry that they will do nothing as far as my wall goes. I emailed ********************************** and they do nothing! Service is horrible!

      CITY Furniture, Inc.

      Date: 01/29/2023

      Hi ********, Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We regret that you did not have the positive experience we wish for all of our customers.
    • Review fromPhyllis G

      Date: 01/25/2023

      5 stars
      The two guys that delivered our couch were amazing nice fast

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