Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 897 Customer Reviews
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Review fromDarlene W
Date: 12/21/2022
5 starsDarlene W
Date: 12/21/2022
The delivery team was very polite and professional! I love my heart sculptures and 6 drawer dresser!!! I have purchased a lot of furniture and accent items from City Furniture and have never, ever had a problem!! Thank you very, very much!!!!
CITY Furniture, Inc.
Date: 12/21/2022
Hi *******,We are pleased to hear that you had a great experience, your kind words are greatly appreciated!Review fromUmer S.
Date: 12/20/2022
1 starUmer S.
Date: 12/20/2022
I would give City furniture 0 stars if there was an option. I purchased a sofa from them last year and it came in two different shipping which were three months apart. Unfortunately, I decided to give them another try this month by ordering two identical toddler beds. I made sure before placing the order that the beds were in stock. The day off the delivery, they bring only one bed and do not give me a heads up about the second bed being on backorder. I spoke to customer service, and they assured me that my second bed will arrive in a week. I decided to wait that week and the day off the delivery, the guy brings me only side rails of the bed and says the headboard is on back order until February 2023!!! I had also ordered two twin sized Bunky boards and this incompetent company send me a normal twin size and an XL sized Bunky!!! Please save your money and shop elsewhere. I am never going to shop from them again.!CITY Furniture, Inc.
Date: 12/21/2022
We apologize for any inconvenience and frustrations this has caused you, It is never our intention to not fulfill our customer's complete order. We are working tirelessly to fulfill every order in a timely manner. The vendor provides us with an estimated date of arrival. This date can change based on reasons beyond our control. We will be in contact with you after your item is delivered to ensure satisfaction. Thank you for your patience.Review fromEthan C
Date: 12/20/2022
1 starEthan C
Date: 12/20/2022
I bought a $4000+ Delilah couch with the expectation that I could replace the covers as advertised. Customer service says that they will not deliver my covers outside of Florida. It’s ridiculous that they don’t know how to use fedex, ups, or usps. Literally so many options to mail my order. I’ve never seen a company turn down a $500 dollar order. What a pathetic excuse for a company!!CITY Furniture, Inc.
Date: 12/21/2022
Thank you for bringing this experience to our attention. We're always looking for ways to improve our service commitment to you, and your feedback helps us. We can ship parts, slipcovers etc. outside of the state that can be delivered via Fedex or ***** and the customers initial order was placed wit us.For additional assistance, please feel free to call us directly by dialing ************ or email us at **************************************** with your name & telephone number you can be reached and we will be glad to assist you.Review fromVivian R
Date: 12/19/2022
1 starVivian R
Date: 12/19/2022
Negativo 1 No son de confiar . No honran la política de garantía. Muebles de muy mala calidad. Llevo más de un año esperando me devuelvan mi dinero por un sofá que despacharon con desperfectos desde que lo compré en el 2020
Translation: Negative 1 They are not to be trusted. They do not honor the warranty policy. Furniture of very poor quality. I have been waiting for more than a year to get my money back for a sofa that was dispatched with damage since I bought it in 2020
CITY Furniture, Inc.
Date: 12/20/2022
Hi ******,
Thank you for taking the time to write to us and bring this experience to our attention. Please accept our sincerest apologies for any disappointment you have experienced. In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers products on the exact day they are expecting them, there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.For additional assistance, please feel free to call us directly by dialing ************ or email us at **************************************** with your name & telephone number you can be reached and we will be glad to assist you. Thank you.
Review fromJem P
Date: 12/17/2022
5 starsJem P
Date: 12/17/2022
Absolutely the best! The materials are solid and the team at City Furniture is simply above all others. A BIG thank you to Jena at The Villages, FL store and also to Rudy. The A Team to say the least!!!! We’re literally lifelong customers. See ya next time!CITY Furniture, Inc.
Date: 12/17/2022
We are pleased to hear that you had a great experience, your kind words are greatly appreciated! Thank you for being a lifelong valued customer!Review fromDaniela B
Date: 12/15/2022
1 starDaniela B
Date: 12/15/2022
HORRIBLE WARRANTY CUSTOMER SERVICE. if you ever need assistance after the time of sales, Warranty claim customer service are the worst. i bought a warranty thinking that my furniture would be protected and when i had to make a claim because of peeling, customer service representatives were very rude and said that its not cover by the warranty when in fac t on the warranty page on their website it says that peeling is covered.CITY Furniture, Inc.
Date: 12/17/2022
Hi *******,
Thank you for bringing this experience to our attention. We're always looking for ways to improve our service commitment to you, and your feedback helps us. Unfortunately, the warranty does not cover excessive damages nor excessive peeling.
Review fromGina G
Date: 12/14/2022
5 starsGina G
Date: 12/14/2022
Everything was delivered on schedule and very organized delivery staff.CITY Furniture, Inc.
Date: 12/17/2022
Hi ****,
We are very please to hear that you were satisfy with your delivery. Thank you for sharing your delivery experience with us!
Review fromTom B
Date: 12/13/2022
5 starsTom B
Date: 12/13/2022
Great service at the store. I have had 5 different deliveries in the last 6 months, and all of the delivery people were respectful of my home, my porcelain floors, and my other furniture. Excellent job!CITY Furniture, Inc.
Date: 12/14/2022
We are pleased to hear that you had a great experience, your kind words are greatly appreciated!
Review fromBARBARA K
Date: 12/10/2022
1 starBARBARA K
Date: 12/10/2022
Problem with coffee table and scratches. Had tech come out and he agreed that the table top was not finished properly and is causing scratches to appear daily. Told City that it's my fault. Totally different from our conversations. The one scratch was our fault but just about ever inch of the top of table has scratches. City basically told me tough luck they're not doing anything more. Don't buy from them big mistake.CITY Furniture, Inc.
Date: 12/12/2022
Hi *******,
Thank you for taking the time to write to us and bring this experience to our attention. Please accept our sincerest apologies for any disappointment you have experienced. I show we sent one of our Certified Repair Specialist to access the table scratches. Should you have any other concerns please feel free to call us directly by dialing ************ or email us at **************************************** with your name & telephone number you can be reached and we will be glad to assist you further. Thank you
Review fromKenneth B
Date: 12/06/2022
1 starKenneth B
Date: 12/06/2022
Very welcoming when youre in search of furniture, very warming AT first and then once you swipe that card, they forget about you . I spent over ****** with this company, theyre delivery service is the worst , one couch came with a stain , took them 3 months to replace it , one coffee table came damage , took them months to replace and then when it arrived , the careless delivery staff damaged my entry garage door , I filed a claim , had people call me telling me theyll give me a ***** amount to fix the damage when its no where close , waited for another call and Im still waiting. If I could go back I would have spent my money with a smaller business that would have treated me better. I hope the regional manager sees this because if this is not resolved I will seek for help outside your claims departmentCITY Furniture, Inc.
Date: 12/07/2022
We apologize for any inconvenience and frustrations this has caused. We were unable to locate the customers account with the telephone number and email address provided. Please have the customer respond with their invoice number, name, or telephone number used at the time of purchase so that we can assist accordingly. Thank you.
CITY Furniture, Inc.
Date: 12/07/2022
We apologize for any inconvenience and frustrations this has caused. We were unable to locate the customers account with the telephone number and email address provided. Please have the customer respond with their invoice number, name, or telephone number used at the time of purchase so that we can assist accordingly. Thank you.
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