Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 897 Customer Reviews
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Review fromKimberly W.
Date: 12/04/2022
1 starKimberly W.
Date: 12/04/2022
Wow, I wish I had read the review of City Furniture before buying from them. Im having/had the same issues as many of the other reviewers. I ordered furniture to be shipped out of state and was told it was a super easy process major lie. My furniture was supposed to ship in June, July, August and finally in September when I did receive it, my dining table, top of my mattress and a recliner were damaged. I phoned customer service and was told I had to deal with their domestic shipping department. Unfortunately, the only way to contact this department is via email, so I sent six emails with no response. I finally sent a message to their CEO via LinkedIn and did get a reply from him and Domestic Shipping the next day. I was told they would send replacement pieces and now I am back to radio silence. I spent several thousands of dollars with this company and have regretted the decision to purchase from them. All I want is the furniture I have paid for and if that is not possible, credit me for the damaged items and I will work with a company that wants my business.
CITY Furniture, Inc.
Date: 12/05/2022
Hi ***,
Thank you for taking the time to write to us and bring this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We will be sure to bring this up to the attention of our Leadership Team to make the necessary improvements. please feel free to call us us directly by dialing ************ or email us at **************************************** so that we can further assist you.
Review fromTyrone P
Date: 12/04/2022
5 starsTyrone P
Date: 12/04/2022
Very pleased with my bed, driver and helpers were on time and very professional headed to the new location in Plant City Fl.,today 12/04/2022 to purchase more items. City is my new furniture store.CITY Furniture, Inc.
Date: 12/07/2022
Hi ******,
We are pleased to hear that you had a great experience at our new ********** location, your kind words are greatly appreciated. Thank you for being a valued customer!
Review fromKathleen M
Date: 12/04/2022
1 starKathleen M
Date: 12/04/2022
AWFUL!! Delivered a defective pullout sleeper sofa and they refuse to do anything about it. Please stay away from their stores. $2200 cheap defective piece of furniture.CITY Furniture, Inc.
Date: 12/05/2022
Hi ********,
We are sorry you did not have the experience we wish for all of our customers. If the sofa is defective we would like to address this issue as soon as possible . Please feel free to call us directly by dialing ************ or email us at **************************************** so that we can further assist you.Thank you.
Review fromFABIO C
Date: 12/03/2022
1 starFABIO C
Date: 12/03/2022
I bought a Sofa and ******* in march 2022 payed a lot of money, and payed a lot for 3 years of warranty, but after 2 months using the furniture present a lot of problems, I open a claim in August/22 and they said will change my products and 12 weeks, after this time they didn`t change nothing, and told I need wait for more 8 weeks, I asked for get my money back and they told no, now I`m talking with my attorney to process the store, City Furniture neve more.CITY Furniture, Inc.
Date: 12/05/2022
Hi *****,
Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. Our team is aware of the delays the vendor has put on parts orders and the inconvenience its causing our customers. We will be in contact with you with updates as soon as your parts are available. Thank you.Review fromMelanie H
Date: 12/02/2022
5 starsMelanie H
Date: 12/02/2022
I received my bed yesterday and the team led by *********************** was great. They provided timely notifications of the delivery. Very professional and personable. Quick and efficient. Thank you for your advice.CITY Furniture, Inc.
Date: 12/03/2022
Hi *******,
We're really grateful and appreciate you taking the time to share your experience with us! We are happy that you are satisfied with your delivery.
Review fromDuane C
Date: 12/01/2022
1 starDuane C
Date: 12/01/2022
HORRIBLE CUSTOMER SERVICE. THE WORST EVER. I WISH THERE WERE OTHER DECENT FURNITURE STORES TO MY LIKING AND STYLE. BUYER BEWARE. The furniture may look good. BUT if you ever need assistance after the time of sales, delivery or pick up of item you are in for a RUDE AWAKENING. NOT TALKING FROM A PLACE IF ANGER BUT FROM REALITY.CITY Furniture, Inc.
Date: 12/03/2022
Hi *****,
We apologize that our service did not satisfy your expectations. If you are still in need of assistance please send us the order number and a team member will help with resolving any issues you are having. Please email us at ****************************************
Review fromRoberto T
Date: 11/30/2022
1 starRoberto T
Date: 11/30/2022
I purchase a ************************* Leather Sofa 4-piece item from City Furniture. One of the items came in defective on July 2022 and rejected/returned to City Furniture the day of delivery. On November 15th, 2022 (4 months later) City Furniture attempted delivery for replacement of defective item. Incompentent City Furniture delivered an incorrect item and bumped me to the back of the delivery queue of approximately 2 weeks for delivery of correct item. Today, November 30th, 2022 City Furniture attempted re-delivery of the item but due to an internal clerical error within City Furniture the driver was unable to complete the delivery. Again, City Furniture bumps me another 2 weeks out for re-delivery of the item. Dealing with City Furniture sales and customer service team has been a complete disaster. Not exactly sure how they are in business dealing with consumers this way. Awful experience. Will never step foot in any City Furniture store ever again. I hope whoever reads this review thinks again before doing business with these monsters at City Furniture. 0 stars.CITY Furniture, Inc.
Date: 12/01/2022
Hi *******,
We were unable to locate your order with the information provided for this review. Please email **************************************** and a team member will look into this. Please provide the name, phone number or order number for this purchase.
Review fromJoe V
Date: 11/30/2022
5 starsJoe V
Date: 11/30/2022
***** did an amazing job explaining the features, financing options, and overall process for purchasing our new couch. Thank you for superior service!CITY Furniture, Inc.
Date: 12/01/2022
Hi ***,
We are very happy to hear that a team member was able to make your shopping experience memorable. We will make sure ***** receive ********* he deserve !
Review fromMaribel A
Date: 11/30/2022
5 starsFast delivery. Great Customer Service.very nice floor setting. Nice quality and nice furniture.Review fromMili E G
Date: 11/29/2022
5 starsMili E G
Date: 11/29/2022
Great costumer service from the moment you go in. Jesus Acevedo is a great sales person! Take care all my question or concerns that I have before I buy!CITY Furniture, Inc.
Date: 11/30/2022
Hi ****,
We are very happy to hear that you are satisfied with your shopping experience, our goal is to make every guest happy! Thank you for shopping with us.
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