Reviews
This profile includes reviews for CITY Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 904 Customer Reviews
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Review fromZi N
Date: 10/20/2022
5 starsZi N
Date: 10/20/2022
Brian at the Naples store was wonderful. He was patient and helped us choose the right combination for the master bedroom. We live out of state so getting it right the first time is important to us. They did everything they said they would do. Delivery was in the time window promised. Delivery guys were professional, polite and helpful. No damage to the furniture. The only thing I would have liked is a more specific delivery time window. They give you the day, and then the night before delivery, they provide a 3 hour time window. All worked out. Much better than Rooms-to-Go
CITY Furniture, Inc.
Date: 10/21/2022
Hi Zi!
We are very happy to hear about your experience shopping with us. We strive to satisfy all of our guests in hopes to gain long time valued customers.
Review fromSt Y.
Date: 10/17/2022
1 starSt Y.
Date: 10/17/2022
As much as I hate writing bad reviews, but I really dont have a choice. I went to the store to purchase a living room, dining room and a bedroom set. An order was placed and a lot of money was spent. However, the order was not delivered on time (or as they promised) and whatever was delivered it was damaged. Phone called were made, everything was loaded back to the truck and sent back. Order was supposed to be canceled and money returned. Im crying as Im writing this review because when I called back (more than 10 days later) I was told that my order was still not canceled. I cannot believe the scam they are running. Why is it so easy for business to take your money and so difficult to give it back? The City Furniture did not deliver their service (furniture) thus they need to refund the money! I hope that it wont take much longer to get my money back. They have nice display and professional salesmen but bad customer service. Dont waist your time and money.CITY Furniture, Inc.
Date: 10/21/2022
Hi ******,
We are very sorry to hear about this.
Our records show a refund has been mailed to your home address in the form of a check.
Please feel free to contact us should you have any further questions.
Review fromSydney M.
Date: 10/17/2022
1 starSydney M.
Date: 10/17/2022
I found the ***** couch while searching for cloud couch dupes and drove 2 hours to the ******* showroom just to sit on it. Im picky when it comes to couches and this couch exceeded my expectations. I was moving to TX and unfortunately city furniture is only in ** so I had to get it delivered to my ** home before my move the following week. My sales person was great. She was knowledgeable and went out of her way to make sure my couch was delivered to my home the following week before I moved out of state with it. The delivery was where the problems started. One of the pieces of the couch had a huge hole in it. I didnt see it until 30 mins after it was delivered as I had opted for the free delivery option in which they do not unwrap the furniture for you. I immediately took photos and called customer service. *********************** customer service department is the worst customer service I have ever received. They refused to help me to get it exchanged in a timely manner, said it would take 2+ weeks to get a delivery truck to my area. They also refused to take the piece back for a refund, saying they do not do returns under any conditions, even for broken furniture. This was an urgent matter for me because my furniture was leaving for TX two days later in a POD so I needed a resolution in a timely manner. I spent over 4 hours on the phone with various customer service reps/managers trying to get this resolved. I was beyond upset and felt like no one was willing to help me. A week later a manager called me and said just kidding, they would do a refund but I would have to be home in the same 2+ week timeframe just to give them the piece and at that point I was already in TX with my broken $3700 couch. Because customer service told me they do not do returns and that an exchange would take 2+ weeks, no exceptions, I had no choice but to put the broken piece of furniture in my pod to ship to TX since I had already paid for it. Almost a month later and no resolution.CITY Furniture, Inc.
Date: 10/19/2022
Hi ******,Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We regret that you did not have the positive experience we wish for all of our customers. I see that you were working with our ************ Team regarding your order and was offered an exchange to resolve the issue.Please feel free to call us directly by dialing ************ or emailing us at ***************************************** Please include your name and best contact information for a quick response. Thank youReview fromKeith B
Date: 10/16/2022
5 starsKeith B
Date: 10/16/2022
The fellows did a very fine job installing my bedroom outfit and taking care of the couch and loveseat very professional and polite just a fabulous job all around would recommend them anytimeCITY Furniture, Inc.
Date: 10/17/2022
Hi Keith, Thank you for your kind words. We are happy to hear your delivery went well. Thank you for your feedback and for being a loyal customer!Review fromBernadette A.
Date: 10/14/2022
5 starsBernadette A.
Date: 10/14/2022
Service by Ron was excellent. He was attentive without being overbearing. The selection at the store is superior. Im happy with all my furniture and decorative pieces.CITY Furniture, Inc.
Date: 10/16/2022
Hi Bernadette, We are overjoyed to hear that you had a great experience, your kind words are greatly appreciated!
Review fromDon C
Date: 10/12/2022
5 starsDon C
Date: 10/12/2022
Loved the couch and delivery was perfect! Highly recommend them!CITY Furniture, Inc.
Date: 10/16/2022
Hi Don, We are glad to hear you love the couch. Thank you for your positive feedback. We look forward to working with you in the future . Thanks again!Review fromCarla R
Date: 10/12/2022
1 starCarla R
Date: 10/12/2022
Son de lo peor no compren en *** tienda las cosas llegan mal y ***** te llaman no solucionan **** me dieron cosas rotas y cosas k no ************* k ped y todava no tengo respuesta de ellos son de lo peor nunka compren ah They are the worst, do not buy in that store, things arrive badly and they never call you, they do not solve anything, they gave me broken ***************** that were not what I asked for and I still have not received an answer from them, they are the worst, never buy thereCITY Furniture, Inc.
Date: 10/16/2022
*************,Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. We show your damaged sofa was exchanged and your mirror is currently on backorder. Our team is aware of the delays the vendor has put on the furniture and the inconvenience its causing our customers. We will be in contact with you with updates as soon as your mirror is in our warehouse and available for delivery. Thank youReview fromJudy O
Date: 10/09/2022
5 starsJudy O
Date: 10/09/2022
Excellent professional service putting the customer first! Latoya was very attentive and knowledgeable.CITY Furniture, Inc.
Date: 10/11/2022
Hi Judy, We're really grateful, and appreciate you taking the time to share your experience with us. We will pass along the feedback to our team members. Thanks again for being a valued customer !!Review fromSuzanne P
Date: 10/09/2022
5 starsSuzanne P
Date: 10/09/2022
We have bought several things in your West palm Beach store and are very happy with the purchases. Both salespersons we had were down to earth and very knowledgeable and made our visits an enjoyable experience. Thank you Susan and Robert C***** and thank you City Furniture.CITY Furniture, Inc.
Date: 10/11/2022
Hi Suzanne, Thank you for sharing your positive experience working with our sales team. We are happy to hear you had a great experience with City Furniture and will pass along the feedback to our team members. Thanks again!Review fromAndres U
Date: 10/08/2022
1 starAndres U
Date: 10/08/2022
I bought an outside dining room and in less than 3 months the dinning room has a big decoloracin, I pay for an extend guarantee like $400 and I receive a visit of the technician and then I receive a call that the only thing that is no cover in the guarantee is te decoloration. The service is not good and people are very upsetCITY Furniture, Inc.
Date: 10/11/2022
Hi ******,Thank you for bringing this experience to our attention. Please accept our sincerest apologies for any disappointment and inconvenience you have experienced. The in-home service program states that we will repair or replace furniture with manufacturer defects in workmanship and material. We do not cover color fading or normal wear. We would be more than happy to have one of our Certified Repair Technicians come to your home for service if your furniture falls outside of the exclusions above. You can
call us directly by dialing ###-###-#### or email us at ********************************* so that we
can further assist you.
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