Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

413 total complaints in the last 3 years.
121 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife had dental work performed at the ******************* dental office over a period of time(9/7/2021-thru 10/27/2021) a payment in full for services rendered was given on 9/28/2021, I filed a claim with my dental insurance company who paid the claim in the amount of $3,179 to the dental company in error which now became a credit *** contacted the company numerous times to no avail requesting my money Ive received no response to date. My wifes Account history indicates payment of $3179.00 Corporate Checks: Number i141230219
Business Response
Date: 11/21/2022
Please accept this as Coast's response to ************************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Initial Complaint
Date:11/10/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disappointed to see so many other complaints against this business for similar issues I have experienced with them. This company needs to be stopped already, and reviewed/reported to the *** and ***** of ********* for malpractice, false advertisement, and unethical billing practices. I found Coast Dental through my insurance providers website, as they are in-network, and gave my insurance information when I called to make a new patient appointment for a Comprehensive Oral Exam. When I arrived, I was immediately taken in for x-rays. Then I spoke to a dentist via Televist on Zoom. I was not told prior to my visit, nor is it listed on their website, that I would be seen this way. I then saw a dental hygienist, as well as another dentist that physically examined my mouth and x-rays. When it was time to leave, I had to schedule another appointment for a cleaning. I was also told that my insurance wouldn't cover the oral cancer screening, so I had to pay $37.00 upfront and out-of-pocket - which I did. I received the claim from my insurance and instead of being charged for a Comprehensive Oral Exam (*** **** D0150) which is covered by my insurance and what I booked the appointment for - I was charged for several different unscheduled and unapproved procedures which totaled the patient responsibility to $386. Coast Dental charged me for an oral cancer screening (*** **** D0431) for $59.99, even though I already paid for this, and for radio graphic images (*** **** D0210) for $217.00. I also received a separate claim and was charged for a limited oral exam (*** **** D0140) for $168.00, even though this is not what I booked my appointment for. These charge amounts don't even match the fees listed on their website. None of these charges will be covered by my insurance because they filed my claim with an OUT-OF-NETWORK DENTIST. The office manager at the ***************** location, *****************************, refuses to admit that these are incorrect charges. Please help.
Business Response
Date: 11/11/2022
Please provide sign HIPPA form. Thank you
Customer Answer
Date: 11/14/2022

Complaint: 18383779

I am rejecting this response because: I have attached the signed HIPAA Release Form, and other documentation to review the inaccurate coding that was billed by the ***************** location.

Sincerely,

***********************
Business Response
Date: 11/14/2022
Please accept this as Coast's response to ****************** complaint. The fee schedule you shared is the SmilePlus membership plan which is a dental discount plan offered to patients who do not have dental insurance. Your dental insurance is through Guardian PPO, the insurance company does negotiate the fees charged when they create their plans. If you would like to know what is specifically covered through your insurance and what the fee schedule is, you would need to work with them directly. Attached is the account ledger and explanation of benefits for what was paid for by your insurance. There is $50 due as this is part of your deductible the insurance does not cover. I hope this helps with any confusion regarding the charges and fees on your account. Please let me know if you cannot view the attached documents. Thank you.
Customer Answer
Date: 11/16/2022
Complaint: 18383779

I am rejecting this response because there were no attachments included in your response. Please re-upload those attachments. Due to Coast Dental's suspicious activity, the company's (F) rating with BBB, and the 417 complaints reported in the last 3 years - I need Coast Dental to provide proof of documentation to show that I only owe $50 from my last visit, and further confirmation in writing that total patient responsibility is ONLY $50.

I know how my insurance benefits work. That is the purpose of my complaint. However, Guardian has confirmed multiple times that my benefits could not be applied due to your companys negligence and the total patient responsibility is $386 because I was charged incorrectly for services I did not authorize, I was charged again for a service I already paid for, and an out-of-network dentist is listed on my claims. It was the employees responsibility to know that only the teledentists are in-network and they had failed to notify me that ****************************** was out-of-network. Also, the fee schedule also includes charges for non-SmilePlus members, which cost significantly less than the charges on my claims. This company needs serious restructuring and retraining so future patients can avoid unfair and unethical situations like this.
Sincerely,
***********************
Initial Complaint
Date:11/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unethical Practicing this office continues to have complaints I was discriminated against twice and spoken to poorly by the manager *****, she purposely cancelled my appointment and lied and I told me I never had an appointment. She spoke loud and disrespectful. There was no privacy or respect she humiliated me in a room full of people. Once she saw me she knew they weren't going to service me and didn't. She said the call center is a piece of c*** and she won't sit me in anybody else place. I asked for corporate number she told me their not going to do anything but it send it to her with a nasty unethical demeanor. I was so embarrassed by the manager and office staff.
Business Response
Date: 11/08/2022
Please accept this as Coast's response to ******************** complaint. For your scheduled appointment on November 7th, 2022, our records indicate the appt. was canceled and then added back on the schedule in error. The office had to rescheduled because they were over booked for that date. We apologize for the miscommunication and the inconvenience this may have cause you. We look forward to servicing you in the future. Thank you.
Initial Complaint
Date:11/02/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 25, 2022, I had a dental bridge replaced. The total cost was $5250. I paid Coast Dental ******** the total amount after services were rendered via credit card. On July 8, 2022, my dental insurer, MetLife Dental processed and paid a claim to Coast Dental ******** for $2409.00. MetLife notified me via an Explanation of Dental Benefits statement that Coast Dental owed me $2409.00. In July 8, 2022, I contacted the dental office via vm and asked if I was due a refund. No return response received. So I went to the office on July 8, 2022, I was told a request would be sent to the corporate office and that I should receive the refund within 7 to 10 days. I have made three visits to the office; I've called the office once a month since end of July 2022 and left vms, as no person will answer the phone; I've called and talked to the corporate customer service reps on three occasions and received the same response, "I'll send a request to corporate office requesting a refund for your today." I made my last trip to the ******** office on Set 23, 2022 asking for my refund. Same answer no refund received. Today, Nov 1, 2022, I called the ******** office and could not reach anyone nor could I leave a vm as the mailbox is full. Today I contacted MetLife to file a complaint. I am requesting your help in obtaining money rightfully belonging to me. I also reached out to my credit card company for help in obtaining my refund or a credit to my account.
Business Response
Date: 11/14/2022
Please accept this as Coast's response to ******************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Initial Complaint
Date:11/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent almost ***** in dental work with this company an have a 4 year warranty the company did poor work in my mouth now Im in pain an suffering, an Im embarrassed by the bridge work that chipped on my bottom teeth due to poor work!I went back into the the location filed a complaint just to wait 4 months to be seen then from their they scheduled me out to 3 different locations just for them to say all the same thing, that the ************** location is supposed to complete the bridge make over with the warranty I have.Now I have yet to hear back or receive another call back or appointment theyve abandoned the fact that I have a warranty an they have a patient for no reason at all they dont want to fix my teeth Im so hurt an disappointed,an dissatisfied!
Business Response
Date: 11/02/2022
Please provide copy of signed HIPPA form. Thank you.
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While a patient at Coast Dental, I had two crowns done, which needed to be replaced and redone. Both of these crowns were done in 2018. In 2020, after one fell off, I decided to try a new DDS as I no longer trusted Coast for a few reasons. My new DDS could not believe the poor quality in both fitting and preparation. He gave me the x-ray images and wanted me to get a refund, but I decided at the time to not deal with Coast further, as the stories I had heard, all sounded to be more trouble than I cared to deal with at the time. In addition, at one of my cleanings, the Coast Dental hygienist BURNED me, as I believe she said, she forgot to put water in the equipment! They also insisted I needed deep cleanings even though my numbers were coming back good, I have never had the need for a deep cleaning at my current DDS. Coast Dental charged me full price for two crowns that were intended to not last, due to poor preparation and fitting, with the potential to create future problems. They insisted I needed treatments I did not. There was gross negligence by the hygienist who burned me. All of the forementioned brings me to the final complaint. I paid my bill prior to leaving every single time. Two years have passed and I get a notification my credit score has a collections account with interest. I went through our local consumer protection agency for help. Coast Dental, could not provide a response to my last rebuttal and after months of email correspondence outright refused to respond. From the information they did share; Coast Dental mischarged an insurance claim that they agreed to correct and didnt. They then charged it to me by putting it into collections and by manipulating a previous bill to appear as if I didnt pay in full that day! There has been no ownership of, or attempts to correct, or offers of restitution for any of the above issues, just a refusal to respond by their legal department, *****************************, MPA Paralegal.
Business Response
Date: 11/08/2022
Please accept this as Coast's response to ************************** complaint. We are sorry to hear about your negative experience. The refund requested has been processed as of October 7, 2022. Thank you.
Customer Answer
Date: 11/09/2022

Complaint: 18326888

I am rejecting this response because: There was no response to the collections file on my credit report. I do appreciate the refund but I would like my credit report cleared.

Sincerely,

*******************************
Business Response
Date: 11/14/2022
Please accept this as Coast's response to ************************** complaint. I have requested for the credit agency to remove you from credit reporting. I was informed it can take **** business days for it to reflect on the credit report. Thank you.
Customer Answer
Date: 12/20/2022

Complaint: 18326888

I am rejecting this response because: This resolution was to include the clearance of any negative marks on my credit report. Not only has that not been done, but I have disputed the marks on each of my reports with the results from this dispute. Both of them were rejected by coast dental as being accurate. This is not resolved.

Sincerely,

*******************************
Business Response
Date: 12/27/2022
Please accept this as Coast's response to ************************** complaint. Coast does not receive the requests to remove items from your credit report as that is done through the collection agency. However I did confirm that you were removed from the credit bureaus on November 11, 2022, processing through the credit bureaus is **** business days. The confirmation for the removal from the credit bureaus is #*********. The collection agency is stating to allow more time for processing due to the holidays as that can cause delays. I could suggest that *********** denied your request to remove the negative marks because its already in the process of being removed. Thank you.
Customer Answer
Date: 01/06/2023

Complaint: 18326888

I am rejecting this response because:
Can i please get a copy of the letter that was sent to clear the collection off my credit report?

Sincerely,

*******************************
Customer Answer
Date: 01/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It looks like since Equifax denied my dispute they HAVE cleared my credit. Nothing further is needed, I am fully satisfied. Thank you,

Sincerely,

*******************************
Initial Complaint
Date:10/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $89.66 for a visit that shouldve cost me $50.33 on Monday October 24th. Immediately within seeing my total I asked the billing rep at the front desk to explain the charges & why I was billed so high. She stated she didnt know & that the manager would have to answer. I called about 100 times the next day to speak to a manager but they were out sick . I called my **************** confirmed I was overcharged nearly $40. I spoke with ***** at coast dental and she stated my insurance was filled out incorrectly but that a manager would need to do the return. Fast forward to ************ finally just decide to use my hour break from work to go in person. I show up and Im immediately greeted by rude employees, telling me I have to wait a while. I waited about 40 minutes before being seen by the manager. I stated I was overcharged & she stated there was nothing she can do & that she didnt know how to do a refund. How are you a manager and dont know something like this? I stated *****, the other manager can probably assist and I can call her. She refused and stated she was too busy & that she would call me at some point. The incompetence of these employees is just ridiculous. They are a scam.
Business Response
Date: 11/08/2022
Please accept this as Coast's response to ******************** complaint. We are still waiting for the claim to be processed by your insurance. Thank you.
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 2, 2022 I went to Coast Dental on an emergency visit for wisdom tooth extraction. They had their consultation and informed me that I needed to extract my wisdom teeth and needed a Scaling and Root planning cleaning. They quoted me over $1000 for treatment cost. I proceeded with extraction because of dental pain and paid the office $23 for emergency visit followed by $212.00 the day I extracted my wisdom teeth. I called my insurance after to verify cost of scaling and root planning and a copy of fee schedule and I quickly came to realization that the office was completely over charging me for services being provided. I called Coast Dental and advised that I was overcharged for extractions over $100 and the said they needed to send refund request to corporate once insurance paid bills. I called back in June and was told same information. I called twice in September and was told that they were going to advise the office manager of refund request. I personally went to the office in the beginning of October and requested to speak to Office Manager and was advised she wasnt there. **** at front desk took my info and took my credit card information for refund and advised me that they would need that to process refund. I requested a call back from manager and received no response. I never was able to speak to Office manager until I called in October and demanded a schedule for her and called multiple times until I got her on the phone. She then advised me that it was the first time she heard of my refund request and that it would take an additional 6 to 8 weeks to process by refund. I said that was unacceptable especially since I had been requesting refund and I was more than patient with them and gave them plenty of time to provide me with one. She said because there were no notes she couldnt do anything. I need this refund to receive treatment at another dental office.
Business Response
Date: 11/03/2022
Please accept this as Coast's response to ****************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Customer Answer
Date: 11/15/2022

Complaint: 18317123

I am rejecting this response because:
I still have not received my refund.
Sincerely,

***********************
Business Response
Date: 11/18/2022
Please accept this as Coast's response to ***************** complaint. We really appreciate your patience as we worked to get this refund processed. To confirm this refund was processed today 11/18/22 back to your original payment. Thank you.
Initial Complaint
Date:10/18/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 22, 2022, I received a routine check-up and x-rays from Coast Dental - **************, ** location. My insurance covers two dental check *** in full each calendar year. During this check up, they advised they would be performing an oral cancer screening, I explained to them my insurance does not cover oral cancer screenings and that I do not wish to have one performed. The dentist then advised he was only doing the visual cancer screening which is part of the normal check-up. He placed a piece of cotton on my tongue and looked around my mouth, and said I don't see anything of concern. The next month, I received a bill, which included a charge for "Identafi **** - ******* Oral Cancer Screening." I researched this charge and it is defined as "a small, cordless and affordable device that uses a three-wavelength optical illumination and visualization system to allow dental professionals to identify otherwise-invisible early cancers". This "device" was never used when looking inside my mouth during my check up on 3/22/22. My insurance has paid for check up, minus the oral cancer screening charge of $50, which I am now being billed. I tried to resolve this with the business, however, when I called in ************ I received a voicemail box, which I left messages to be called back. Then in Aug. (2 ****** ******* I called again and received the voicemail that the mailbox was full. On 9/29/22, I called the office at ************ and spoke with ****, who stated an office manager would call me back within two business days. I have yet to hear from this business to resolve my concerns. However, each month, I continue to receive PAST DUE notices with threats stating if I do not remit payment within 5 business days further collection action will occur.
Business Response
Date: 10/18/2022
Please provide copy of signed HIPPA form. Thank you
Customer Answer
Date: 10/20/2022

Complaint: 18235516

I am rejecting this response because it was only a request for more information, which I have now provided.

Sincerely,

***************************
Business Response
Date: 10/20/2022
Please accept this as Coast's response to ****************. I do apologize for the inconvenience and trouble this has caused. Based off the signed documentation, I do show only a visual screening was selected. Adjustment has been made to your account. We hope this resolves your complaint and look forward to serving you in the future. Thank you.
Customer Answer
Date: 10/21/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:10/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had gone to a dentist about 8 months prior to Coast Dental in *******. My dentist at that time told me I needed a root canal on a tooth that was chipped. Unfortunately I relocated to ********** from *****. I found Coast Dental in Dunedin. I went for a deep cleaning and full xrays/exams of all my teeth. After several visits. I had asked them specifically about the tooth that my prior dentist said needed a root canal. They told me that I didn't need one. 2 months later I had severe pain in my jaw and my face was very swollen. I go get checked out and they finally tell me that the tooth needs a root canal or to pull it out. They said I have a severe infection in my mouth because of this tooth. So they put me on an antibiotic which was making me sick. And I called them to change it and they wouldn't answer my calls. So I go get the root canal with their referral. When it came time to get the crown at Coast Dental in Dunedin. Which has to be done quickly no later than 2 to 3 weeks after root canal. They never answered their phone for 3 weeks. Their answering service left messages for them and they never returned my call so that i could get the crown. Now half of the tooth has come out of my mouth because Coast Dental wouldn't finish the procedure and put the crown on the root canal tooth. Now I may lose another tooth and it will be difficult for me to chew and eat until I get an implant. I'm losing a tooth that could have been prevented had they done their job of detecting it when it was detected by another dentist 6 months prior. And negligent for not returning my calls for over 3 weeks to try and make the 2nd appointment to get the post up and crown on the root canal. This is malpractice and negligent by Coast Dental in Dunedin and I am wondering if I should speak to an attorney.
Business Response
Date: 10/21/2022
Please accept this as Coast's response to ****************** complaint. ************** was referred to an endo for a root canal. 9/23/22 we received documentation from the endo that the root canal was completed. There are notations on account that the office try to contact ************** on several occasions prior to the call on 10/20/22 when our office was able to reach him, and ************** informed us that "he would not be returning to complete the treatment". Please close as responded to, thank you.

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Coast Dental is NOT a BBB Accredited Business.