Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

412 total complaints in the last 3 years.
119 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I set an appointment for a routine cleaning for October 6, 2022 at 3PM at the Coast Dental location in **************, **. On Sept 22 I received a text that my appointment was confirmed for October 6, 2022 at 3PM. On Monday October 3 I received a text that my appointment was for October 5 at 3PM. When I tried to call the office to see what was going on I never got someone on the phone but I didn't have time to wait so I moved on with what I had to do. On Wednesday October 5 I received a text that I cancelled my appointment which I never did. On Thursday October 6, the day I originally scheduled my appointment, they told me that my appointment was for Wednesday. Even after I showed them my texts with the date confirming my appointment they refused to accept any responsibility and continued to tell me that I missed my appointment and there was a no show fee. I fell I shouldn't have to pay because they changed my appointment without my knowledge and now I am forced to pay for their mistake.
Business Response
Date: 10/26/2022
Please accept this as Coast's response to ************************ complaint. We are sorry to hear there was scheduling issues. I can confirm that you will not be charged for any missed appointment. We hope this resolves your concern and look forward to serving you in the future.
Customer Answer
Date: 10/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me

Sincerely,

***********************************
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband went into Coast Dental for a routine visit, he needed work done and opted to use the 0% interest for a portion of bill with Care Credit. He applied online, it was approved. He had the work performed and we received bills from Care Credit that we started to pay. A couple months later we receive a notice from Coast Dental for an overdue bill. It's for the amount that was financed, $600, for which we have been making payments to Care Credit for. We call Coast Dental, and they say they cannot help us and to call Care Credit. We call Care Credit they say they can't do anything, they paid Coast Dental and it's out of their hands. This song and dance continues for another month. My husband goes into the Coast Dental office and they said they'll take a look and get back to him, and of course we never hear from them. We continue to pay Care Credit and receive another notice from Coast Dental.I go into the office and get the same story, there's nothing they can do, there is no record of the payment and I need to call Care Credit. *********** Credit from the parking lot and they are telling me there is nothing they can do I have to call Coast Dental, so I walk into the office and put Care Credit on speakerphone. As it turns out, Care Credit applied the $600 payment to the wrong Coast Dental. They won't tell us which Coast Dental, just the wrong one. We now start working on a refund from Care Credit. The person at Coast Dental understands the issue, understands this is not our fault, and says she will "make a note in the file" that we are working this out. After four phone calls to Care Credit, they finally credit our account as of 9/29/2022. In the mean time we receive a collection notice from COAST DENTAL. I attempt to go to our local office they are closed with a sign saying please go to our ******************** office. I drive down to that office at 3:45pm and it is closed and nobody answers either number. Somebody needs to contact us to straighten this out.
Business Response
Date: 10/13/2022
Please accept this as Coast's response to **************** complaint. Per your statement "Care Credit, they finally credit our account as of 9/29/2022". Since we did not receive payment for the rendered services on 3/25/22, the balance is still unresolved. To remove the account from collection status, we would need a letter from Care Credit stating that the original payment was misapplied. You can make the payment directly to Coast dental online or by visiting our ******************** office. Our *************** office is currently closed due hurricane *** and is working out of ******************** at ************************************************************************************************. You can reach them by phone at ************. Thank you for bringing this to our attention and look forward to serving you in the future.
Initial Complaint
Date:10/12/2022
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At the time of my initial visit, the dentist took xrays and did charting. At that time a treatment plan was given which included a deep cleaning which I thought was odd since it had only been a year since my last one. I did not have any discomfort or bleeding at the time. I paid my copay at the time. My husband also had an initial visit and the dentist recommended an adjustment on his partials, stating there would be not charge. While adjusting one he broke it and it had to be sent out for repair. I began to get denial letters from my insurance. I called Humana and found out the office was double billing my insurance in addition to billing for "unspecified preventative procedure". In addition, nothing was submitted for preapproval. We paid our copay with each visit. On 7 occasions I have attempted to contact corporate and the local office with no results. I even opened a compaint file with Coast Corporate with promises of return calls within 48 hours with no results.
Business Response
Date: 10/13/2022
Please provided signed HIPPA for both *************** and **************. Thank you
Customer Answer
Date: 10/17/2022

Complaint: 18202170

I am rejecting this response because: It is not a resolution. I am attaching the requested documents.

Sincerely,

*************************
Business Response
Date: 10/27/2022
Please accept this as Coast's response to ***************. The office is reaching out to appeal the denial of the claim. Once we have further information, I will provide an update. Thank you.
Customer Answer
Date: 11/10/2022

Complaint: 18202170

I am rejecting this response because: I am not accepting this as a resolution. Coast Dental has had ample time to resolve the claims issue, however my complaint is that they are overcharging for the services per the Humana agreement. There were double ************************************* for "unspecified preventative procedure, by report". Resolution will be accepted when the overcharges are refunded or removed.

Sincerely,

*************************
Business Response
Date: 11/14/2022
Please accept this as Coast's response to ******************* complaint. The claim that was not correctly paid by your insurance has been appealed and we are waiting for an update from your insurance, confirmed the appeal been received but not under review yet. I did also adjust charges for items that are inclusive to the treatment. The current account balance for *************** is $7.00 with a pending claim. Reviewing ****************** account, the office did process an adjustment of $83.80 which was a charge for the adjustments on the upper denture. The account balance is now $0.00 for **************. Attached is the updated ledger for both accounts. Please let me know if you are not able to view the updated ledgers. Thank you.
Customer Answer
Date: 11/17/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:10/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Coast Dental in *********** ******* on *************. on June 2 to get a crown put on my tooth, which was around $600. About 2 weeks after that I began to feel discomfort. I made an appointment and went in. At this time they shaved some of the crown they put on down. Well about 2-3 weeks after that, I felt discomfort again. They gave me an appointment a month and a half out. The next week my tooth begins to start aching uncontrollably. I call to see if I can get an emergency appointment. I leave my name, number and what the issue is and they told me someone will call me within 24 hours. No call. Within 2 days my gums became inflamed. I call back and ask again about an emergency appointment and tell them the new issue and I'm scared that I may have a gum infection, that I called a few days ago and nobody called me back. I went up there the next week in person, they told me that the dentist wasn't at the office today, they took another message and said someone will call you. Keep in mind I have an appointment on Sept 29 @ 8:30 am. Went back and forth with them all the way up to my appointment. Go to my appointment that morning check in at 8:13 am. The entire staff was in the back when I arrived. Not in view of me and the other lady that was there. But you could hear them from the back talking about their personal business. Then they came to the front, still haven't acknowledged me yet, but they're standing around talking about crabs and crab legs, the hurricane that just hit ******* even pulled it up on the computer. So I called the office from inside the lobby..... They didn't even answer the phone, just continued with their conversation. So 8:32 I finally get called to the window, for them to tell me they cancelled my appointment and they tied to call me. I told them I've been waiting almost 2 months for this appointment and let them know what was going on with my mouth again. Pointed to a telemed dentist I could get meds from and that they could not help me.
Business Response
Date: 10/26/2022
Please accept this as Coast's response to ********************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Initial Complaint
Date:10/11/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The absolute worst dental experience ever! I scheduled an EMERGENCY appointment for a broken tooth at the beginning of September that I had to wait a month to be seen for. Then when I arrive to the appointment all they do is xrays, prescribe an antibiotic, & tell me they can't do anything until I have a cleaning done. All the antibiotics did was make the pain worse to where I can't hardly open my mouth, so I went back & told them to just pull the broken tooth because it was causing me too much pain. Once again they did nothing but send me off with a referral for an oral surgeon. On top of all this they tried to stick me with a bill for $3600 saying my insurance wouldn't cover it. Upon talking to my insurance company they informed me that they cover all the work I would need done.
Business Response
Date: 10/11/2022
Please accept this as Coast's response to ********************** complaint. We did get you into the soonest available appointment we had. A treatment plan was created based off your dental needs and the fees are linked through your insurance. The appropriate referrals were provided. A review of the account shows no refund due for the services rendered. We look forward to servicing you in the future. Thank you.
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Coast Dental required payment upfront for 2 procedures (a root canal and a crown) for which we paid the entire agreed upon price of $1583.00. The first procedure $705.00 was billed correctly to the insurance company who paid us back because we have a reimbursable plan. After the second procedure, Coast Dental incorrectly charged the insurance company $1409.00 and were paid $1095.00 by the insurance company which represents the balance of our annual reimbursable amount. We now have a large credit balance and after using it to pay for several office visits, we began requesting a refund in June. The office we use referred us to the main office in *****. When we call ************, regardless of the option we choose, we either get a mailbox that is full, get hung up on, or get the call center who supposedly leaves a message for a return call. No call ever comes. It's over 3 months since we began asking for this refund and many calls have been made to Coast Dental, but to no avail. We have involved the insurance company who paid Coast Dental, *****, who attempted to call on our behalf and got the same runaround that we've been getting. On 9/22/22 ******, the ****************** manager for Coast Dental, told us that we would be reimbursed the first week of October. Today, 10/06/22 we called and were again told the refund was in process. We called Aetna again and the rep we spoke to initiated an internal grievance after getting nowhere with Coast Dental. Please assist us in getting our money back.
Business Response
Date: 10/31/2022
Please accept this as Coast's response to ********************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Customer Answer
Date: 11/04/2022

Complaint: 18176105

I am rejecting this response because: I have been told the "refund is pending" for the last 4 months.
Sincerely,

*****************************
Business Response
Date: 11/18/2022
Please accept this as Coast's response to ********************** complaint. We really appreciate your patience as we worked to get this refund processed. The check has been generated and will be sent out in the next couple of business days. Please be on the lookout for the refund via mail. Thank you.
Customer Answer
Date: 11/22/2022

Complaint: 18176105

I am rejecting this response because:

The most
recent comment from Coast Dental is below. Because of the fact that we have
been pushed off for over 6 months, I am afraid that if I accept the response
below that you'll close the case and I will never get the reimbursement.
What I'd like to do is to wait until payment is, in fact, received before
"accepting" the response Thank you.

Sincerely,

*****************************
Business Response
Date: 12/01/2022
Please accept this as Coast's response to ********************** complaint. To confirm, the check was mailed out last week 11/22/2022. Please be on the lookout for the refund check. Again, we are sorry for the delay with the refund. Thank you!
Customer Answer
Date: 12/02/2022

Complaint: 18176105

I am rejecting this response because:
A check was received from Coast Dental, however, it was not for the entire amount of our credit balance.
I have tried numerous times to contact the office where the services were performed to discuss the balance discrepancy, however no one answers and the voicemail box is full and will not allow for any new messages. The remaining balance due is $73.50. In order to put this to rest, please have a check issued immediately. Thank you.

Sincerely,

*****************************
Business Response
Date: 12/05/2022
I can provide the account ledger with the details. Please provide a copy of the signed HIPAA form. Thank you
Customer Answer
Date: 12/09/2022

Complaint: 18176105

I am rejecting this response because:
I went personally to get an account statement instead of going through BBB to move things along faster.
The statement shows a debit to my account of $220.00 on 11/15/22 with a note that it was an insurance overpayment.
That is the entire point. They over billed and were over paid. Unless that money is being reimbursed to Aetna, it is due to me.
The office cannot just arbitrarily keep an overpayment.

Sincerely,

*****************************
Customer Answer
Date: 12/15/2022

Complaint: 18176105

I am rejecting this response because: I am rejecting this response because: I went personally to get an account statement instead of going through BBB to move things along faster. The statement shows a debit to my account of $220.00 on 11/15/22 with a note that it was an insurance overpayment. That is the entire point. They over billed and were over paid. Unless that money is being reimbursed to Aetna, it is due to me. The office cannot just arbitrarily keep an overpayment.

I have attached the account statement I received from Coast Dental. The charge of $220.00 on page 8 is the charge I spoke of in my last response.

Sincerely,

*****************************
Business Response
Date: 12/15/2022
Please accept this as Coast's response to ******************. We cannot refund you for an over payment made by the insurance company, we can only refund for what was overpaid by you, the patient. The amount was debited from the account to refund back to the insurance company. Hope this clears up your confusion. Thank you.
Customer Answer
Date: 12/15/2022

Complaint: 18176105

I am rejecting this response because: We have been in touch with you through our insurance company for many months now. We call Aetna who calls your office. One of the ways we have tried to get our money back was through having Aetna get a reimbursement, then they would reimburse us, however, during the many phone attempts, your company refused this action. Either send proof that ***** has been reimbursed, or send the over payment back to us since our plan with ***** is a "reimbursable plan".
Sincerely,
*****************************
Business Response
Date: 12/22/2022
Please accept this as Coast's response to **************************************** will request the refund through their proper refund request steps. ****************** has received his refund no additional funds are warranted to the patient. If ******************** feels he is due a reimbursement from his plan, he will need to reach out to his insurance directly to request to a reimbursement. Please close this complaint as answered. Thank you.
Initial Complaint
Date:10/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Coast Dental in ***************** ******* on November 2021. Dr ******** stated i had a small cavity. I went back to have the filling. That night i was in pain with that tooth. I went back and i was scared so i brought my mother ******************************* she missed work. He took filling out and put medicine and a temp filing. Then had to go back again for filling. Then went home i had a space between my teeth i never had. Called office and there was nothing they could do. The manager ********* told outside person that i am high maintance because i went to see another dentist for this same tooth. By that ************** in trinity. I was told cavity is still not right it was not filled all the way in a appropriate manner. I was charged threw insurance and copay of 79..99. Now i have to have same tooth fixed from my awsome dentist i have know and insurance wont pay and i feel i need a refund. I have tried to reach office manager there and was ignored for 2 weeks now . I finally got in touch with the manager ********* and she gave me ******************* and he told me I was wrong and the tooth was done wrong I told him it was not done we have both set of xrays to prove it and its not sand down he told me i own this coastal dental and i approve refunds and you will not be getting refund this is my problem and also laughed at me WOW!!! . How dare he speak to me this way when he screwed up my tooth. My whole family has changed after this matter. My father in law also has a problem with a tooth ******************* did also. I would like a refund from this company and also apology. I have never meet such rude and unprofessional people like this office in Coastal Dental ***************** . My xrays are at Dentist in trinity if you need xrays for proof please call the dentist in trinity as for ***** ************ they would gladly give you the comparision.
Business Response
Date: 10/06/2022
Please accept this as Coast's response to ****************** complaint. At of 10/5/2022, It was noted, this treatment was done almost a year ago, the tooth was treated in 3 different occasions and no clinical issues were noted or reported. We have no documentation from Ms. Assenza current dentist to support issues with the treatment rendered. It was also noted ****************** stated her new dentist was not 100% sure there was an issue with the treatment rendered. The doctor did address the patients concerns. Thank you, please close complaint.
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband ***** an I were clients of Coast Dental on *************, Talla. **. I have been trying to take care of the matter since 04-21-2016. Coast Dental charged use ******** for Elite Partial upper an ******** for Elite Partial lower for *****. I have been telling Coast Dental that they did not make *****'s Partial. They keep saying that they are checking on it thru corporate but no one will return your calls and the voice mail stays full. The office won't answer there phone leave a message no one ever calls you back. ***** partial was done thru another dental office. We just wont our refund back in the amount what we were billed and have been paid for in the amount of the total cost of both sets of dentures. There contact information is the worlds worst.
Business Response
Date: 10/04/2022
Please provide copy of signed HIPPA form.
Customer Answer
Date: 10/05/2022

Complaint: 18134372

I am rejecting this response because: Coast Dental charged my husband ***** for a set of three thousand some odd dollars for dentures that we did not purchased Alvins dentures were purchased from Affordable Dentures and have proof of the purchase. Coast Dental is the worlds worst. I will not recommend anyone to go there.

Sincerely,

*************************
Customer Answer
Date: 10/07/2022
HIPAA is attached.
Business Response
Date: 10/21/2022
Please accept this as Coast's response to ***************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Customer Answer
Date: 10/24/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Customer Answer
Date: 11/29/2022

Complaint: 18134372

I am rejecting this response because: I have been trying to make amends with this Coastal Dental regarding my refund. I have not yet received it and it has yet been another month along with the waiting time I have already been waiting. They agreed to send me a refund for the service they said they provided that didnt take place. I would have never agreed to close the case if they were not going to again hold up their end of the agreement which is my refund. I am willing to take the next step in getting my money back. They are not professional at all. Dont answer the phone and you cant leave a messsge. I just wont my money back.

Sincerely,

*************************
Business Response
Date: 12/01/2022
Please accept this as Coast's response to ******************** complaint. We are sorry to hear you have not yet received the refund. The check was sent out last week via mail. Attached is the updated ledger with the refund processed. I would suggest waiting a little bit longer as it should be arriving soon. Thank you.
Customer Answer
Date: 12/09/2022

Complaint: 18134372

I am rejecting this response because:

Sincerely,

*************************

i am still waiting on my refund. Have not received it yet that why I have done another rejection. Coastal Dental said give it a few more days to come in the mail an it has been another week or so. So my next step I will calling my attorney so that thus matter can be solved. This have been back an forth to long. Please provide copy of the check with your response.
Customer Answer
Date: 12/09/2022

Complaint: 18134372

I am rejecting this response because: i am still waiting on my refund. Have not received it yet that why I have done another rejection. Coastal Dental said give it a few more days to come in the mail an it has been another week or so. So my next step I will calling my attorney so that thus matter can be solved. This have been back an forth to long. Please provide copy of the check with your response.

Sincerely,

*************************
Business Response
Date: 12/09/2022
Please accept this as Coast's response to ******************** complaint. We are sorry to hear you have not yet received the refund. Attached is the requested copy of the refund check. With it being the holidays, I could suggest allowing more time to receive as holidays greatly increase the time it takes to receive mail. Thank you.
Customer Answer
Date: 12/14/2022

Complaint: 18134372

I am rejecting this response because: I have not received the refund check as on yet. They provided use with a copy yes but the amount is not correct. I provided documentation of the total amount which is a different amount than what they sent. If they can stop payment on that check that was issued an never cash. They can reissue another in the correct amount of ******* instead of ******* because thats a difference of *******. I was charged ******* not *******. Please take care of this matter because I have had this back an forth with Coastal Dental. I have this mail app on my phone letting me know what delivers that I receive daily an the refund check from Coastal Dental have not been one which they said it was dated for 11-17-2022. If they choose to overnight or send where I have to sign for it thats ok as well. Just send me my refund please. I have phoned an left several messages an have not gotten a return call yet.

Sincerely,

*************************
Customer Answer
Date: 12/14/2022

Complaint: 18134372

I am rejecting this response because:I have not received the refund check as on yet. They provided use with a copy yes but the amount is not correct. I provided documentation of the total amount which is a different amount than what they sent. If they can stop payment on that check that was issued an never cash. They can reissue another in the correct amount of ******* instead of ******* because thats a difference of 1310.27. I was charged ******* not *******. Please take care of this matter because I have had this back an forth with Coastal Dental. I have this mail app on my phone letting me know what delivers that I receive daily an the refund check from Coastal Dental have not been one which they said it was dated for 11-17-2022. If they choose to overnight or send where I have to sign for it thats ok as well. Just send me my refund please. I have phoned an left several messages an have not gotten a return call yet.

Sincerely,

*************************
Business Response
Date: 12/15/2022
Please accept this as Coast's response to ******************** complaint. A review of the account was completed. Here are the findings:
**************** incurred charges totaling $3604.00 for date of service 4/21/2016. The total credit issue for each partial is $*******.
*************** remains responsible to pay for fees incurred (lab fees, dr.s chair time, etc.) prior to canceling treatment. Such amount was deducted from total refund. Attached is the financial agreement which does explain this and was signed by **************** before treatment began.
Breakdown:
Prior balance- $780.73 (for previous treatment and treatment completed on 4/21/16)
Minus credit of ******* for upper partial
Minus credit of $******* for lower partial
Plus $350.00 for the portion insurance paid for DOS 4/21/16
Equals $2155.73- refund issued. There is no additional refund due.
Hope this information is helpful and resolves your questions/concerns.
Customer Answer
Date: 12/15/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
i am just ready for this to be settled. So just please stop payment on that first refund and please just reissue another refund. You can overnight it or have it sent certified if I need to sign for it.

thanks
Customer Answer
Date: 12/15/2022

Complaint: 18134372

I am rejecting this response because: i am just ready for this to be settled. So just please stop payment on that first refund and please just reissue another refund. You can overnight it or have it sent certified if I need to sign for it.

Sincerely,

*************************
Business Response
Date: 12/27/2022
Please accept this as Coast's response to ****************. The request has been submitted to the refunds department; I will keep you informed on the next steps. Thank you.
Business Response
Date: 01/04/2023
Please accept this as Coasts response to ****************. I forwarded your request to our refunds department to void the check to have it re-sent per your request. Our bank is not able to void the check as it has been cashed by ****************. I received a copy of the signed check and confirmed the signature does match the signature we have on file for ****************. The check was cashed on 11/28/2022, I have provided a copy of the cashed check. Please close this complaint as answered. Thank you.
Customer Answer
Date: 01/05/2023

Better Business Bureau:
To Coastal Dental I owe your company a big, big, apology. I was not aware that my husband ***** had received the refund. We have a Body Shop an some how that refund ended up in the shops drafts. I feel really bad for how I acted toward this complaint. God knows my heart means well, just hope all goes good from here on out. Again my apology.
Thank *************************

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/27/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept 19 2022 I was told I had to pay for 2 items my insurance does not cover..I said if my insurance does not pay I do not want it..I was told if I did not pay they would just send me to an oral surgeon..I had to agree and they made me sign saying it was ok..I do nor agree and I never got items any ways..Gfoam Hermostatic Gelfoam sponge sosting 50. and Gingival Irridation cost ***** and I do think I should be reimbursed or my CC amount credited.
Business Response
Date: 10/24/2022
Please accept this as Coast's response to ****************** complaint. It was noted that the treatment was completed. ************** signed the consent form and treatment plan further acknowledging her acceptance of treatment and fees. Attached are the copies. Please close as resolved. Thank you

Customer Answer
Date: 10/26/2022

Complaint: 18135189

I am rejecting this response because: I did not get any items I signed paper to get..and therefore I feel as though they are not honest people and not a
reliable place to do business..Do they do all people like this ..I paid 61 dollars for things I did not get..

Sincerely,

***********************
Business Response
Date: 10/26/2022
Please accept this as Coast's response to ****************** complaint. It was noted that the treatment was completed. ************** signed the consent form and treatment plan further acknowledging her acceptance of treatment and fees. Attached are the copies. Thank you
Customer Answer
Date: 10/26/2022

Complaint: 18135189

I am rejecting this response because: I did not get the items I paid extra for..and I don't care the person who said I did
is not telling the truth.

Sincerely,

***********************
Initial Complaint
Date:09/23/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to coast dental on gladiolus ct. ************* to have a very painful tooth extracted got the dentist thru my insurance #1 molar to be exact. So I get there they do pannel tell me I need extraction on #1 tooth I say great. The next thing I know I get a girl secretary selling me on this plug for my extraction ****** im in pain I want it out I say ok even tho I asked her if I need it she tells me im really gonna need it or want it so i sign. I get the procedure done dentist is pulling and pulling and pulling some more till he gets the molar out. puts plug in everything is great that is un till numbness wears off later that night. started really hurting, I got no sleep I call in the next morning to get a pain prescription secretary says ******** to take extra strength Tylenol like I didn't take some already but found no relief, and I'm calling for something to really help me. i got denied no pain meds for an infected molar extraction. this is day 2 after the appointment I'm still hurting pretty bad and now i wouldn't go back there if you paid me. Right on their website which i found out after the fact they have a big advertisement NEED A PAIN SCRIPT CALL COAST DENTAL WE WILL HELP. I CAN'T TELL!!!! So false advertising on top of bad service and follow-up. id like to know why he wouldn't write me for two or three days' worth of pain meds after extraction like that. didn't he take the Hippocratic oath like most Drs??? Bad business ill be going to a different dentist for follow-up.
Business Response
Date: 10/10/2022
Due to Hurricane ***, the Coast Dental location in question is not open. Please allow more time to review while we wait for the office to re-open. Thank you.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Coast Dental is NOT a BBB Accredited Business.