Business Profile

Dentist

Coast Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

412 total complaints in the last 3 years.
119 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/20/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location: Coast Dental in *********, **. I had work done on 20 Dec 2021 and 11 Jan 2022 and continue to receive a bill for work that is covered by my insurance company. The amount of the bill is $372.50. I have reached out to Coast Dental every month to resolve this issue; 10 months total. They insist on telling me that they've sent in the x-ray even though the insurance company can confirm they have not. The bill I have most recently received is one that will go to collections if this matter is not resolved even though I've been trying to resolve the issue since my first bill was received in January. Each time I call, both Riverview location and corporate office, I'm put on hold. After being placed on hold for upwards of 30 minutes, the phone retreats to a voicemail, which is full!After speaking with my insurance company multiple times and again yesterday 19 Sept. 2022, they informed me of the x-rays that have been requested over the past 10 months so this bill could be resolved. The x-rays are not being sent to United Concordia, therefore, I'm expected to pay this bill in which I have insurance coverage that will cover the work that was done. I was also walked through how to submit the 4 x-rays to the insurance company. I'm more than willing to show those at Coast Dental in Riverview how to do their job. Per the insurance company, they have NOT received ANY documentation as requested from Coast for both 20 Dec. 2021 and 11 Jan. 2022 dates of service.I want my bill paid as this will go to collections and interfere with my very good standing credit. Legal action will be taken if it isn't resolved by EOB on 21 Sept 2022.
Business Response
Date: 10/19/2022
Please accept this as Coast's response to ******************. As of 10/14/2022, I show that you were seen at the office and x-rays taken at no charge to the patient or insurance. The claim will be re-submitted with the information requested by the insurance. Hope this clears up the claim issue and look forward to serving you in the future. Thank you.
Initial Complaint
Date:09/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a complain for a 2 crowns treatment have not been completed because Doctor ***************** quit their job at Coast Dental- *************************. The office gave a referral to go to another doctor of my election to continue the treatment and they promise me to refund all the monies paid on my account. The dental assistant placed a fake tooth until another doctor take over the treatment. I'm waiting for my refund to pay another dentist to complete the crowns. The treatment started January 13, 2022 until my last visit April 15/2022. I'm waiting for my refund. One payment Jan 13 of $629.50 on my debit card, second payment of $616.50 on my debit card, then 2 insurance claims Metlife a total of both insurance claims of $1013.00. They have charged me a total of $2,260.00 for nothing. I called so many times their office in ******* ** and they don't return my calls. I need my money back to go to another doctor otherwise I'm at risk of losing my teeth.
Business Response
Date: 10/11/2022
Please accept this as Coast's response to ****************** complaint. Clinical review was completed. No clinical issues were noted with the treatment. Patient was given a referral to a specialist. A refund is in progress. ****************** remains responsible for the paying all costs incurred before she discontinued treatment. Please close complaint as responded to. Thank you
Initial Complaint
Date:09/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 26, 2022 94 yr. old **********'s Humana Ins. paid $48 for ***'s x-*************** said she needed deep gum work for $$$ & 2nd opinion dentist said no need. *** called Coast Dental, ******************************************************************* 4 TIMES in 2 TWO months to have first unkind female Mgr. , then a male OP. & another female OP. to email X-RAYS to her dentist's email or mine, as ***'s sight is almost gone. I talked with female manager who would not send XRAYS to dentist nor me but insisted 94 yr. Old ******* come sign a paper releasing XRAYS. Today when we asked for XRAYS in person receptionist refused us unless $18 was given. I informed her ** State Statute 64B5-17.009 which states dentists can only charge $1 per page & no more since ***'s insurance paid already, so receptionist called someone in back who agreed she should call W. ************* police refusing to give us XRAYS even after $18 scam money was grudgingly offered thru policeman as we had to wait outside. Coast receptionist said they'd email us in front of Officer ******** Shield #***, who was told by Coast to make us ladies wait outside in ** heat while they made a paper copy, which new dentist said not good & they did not email xrays, as promised 6th time but sent a blank doc.! *** needed them for her appt. with dentist tomorrow who is closer to her Assisted Living. She is 75% blind & hard of hearing. New dentist tried to reason with them to no ************* didn't work. Resolve by having them send true email XRAYS to ********************* former HHA with First *************** & good friend of *************************
Business Response
Date: 10/10/2022
Please accept this as Coast's response to ************************** complaint. We do show that we did email the xrays to the email requested and a copy was given before she left the office. We did not receive any communication from the new dentist and have not been provided with their email. Please close as responded to. Thank you.
Initial Complaint
Date:09/19/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made an appointment around 10/2021 they kept canceling appointments till 3/21/2022. Five months. When Came in office. At least 5 people came in after me over 20 minutes. Past my appointment time. When made appointment asked if I needed to send x-rays from ************************************************************************** no when making the appointment. Had periodontic x-rays sent. Told Dental hygienist I didn't know since I had X-rays of a full set in 2021 if they needed them transfer I could have them transferred right away. She said no. Also tried to do oral cancer screening not covered by insurance and had me sign waiver because insurance would not pay for deep cleaning. Telling her a dentist in ************************************************************************************* all pulled! After full set x-rays waited an hour for a dentist to see me in dental chair for Teleheath. Dental hygienist kept talking to front desk being asked about people paying cash usually whitening of teeth and telling them they could be seen the following day as I had to wait 5 months from my appointment with them canceling on me three times. I felt discriminated against also I was lied to. Now they are trying to tell me I owe $47. 56 for full mouth x-rays. Even though told making appointment and date of appointment. Could have full set sent. Never even saw dentist or spoke to dentist of appointment. Also because they knew I'm disabled I believe they definitely took advantage of me. When speaking to my insurance company about them not paying the bill they told me the dental office should have called them! Tried to numerous times speak to a manager or billing department about this bill always being told they are busy.
Business Response
Date: 10/10/2022
Please accept this as Coast's response to ***************** complaint. Reviewing the services rendered and explanation of benefits,we do show ************** is responsible to pay the patient amount of $47.56. I have included a copy of the explanation of benefits. Please close this complaint.Thank you.
Business Response
Date: 10/10/2022
Please let me know that you received and if not please provide a fax number to send it to you. Thank you
Customer Answer
Date: 10/11/2022

Complaint: 18039194

I am rejecting this response because:

Sincerely,

***********************

Told costal dental I had full set of extrays prior year. Dental hygienist ignored me. Insurance said she should have called
Business Response
Date: 10/28/2022
Please accept this as Coast's response to **************. The office adjusted the fee for the x-rays. ****************** account balance is now $0.00, attached is the account ledger. We hope this resolves your complaint. Thank you.
Customer Answer
Date: 10/28/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/10/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dates of transactions: Deposit, 3/28/22: $22.44 Monthly Payments, 4/48/22 - 9/28/22: $71.05Total: $448.74The business committed to providing one (1) palladium crown on 3/38/22.The nature of my dispute: The dental assistant conducted a mold of the tooth requiring a crown for submission of a permanent crown. A temporary crown was provided in the interim of the permanent crown. The first crown" appointment (April 2022) to install the permanent crown resulted in the Dentist cracking the crown when trying to shave some of the crown to fit my tooth. The temporary crown was placed back on my tooth until the permanent was created and delivered to the facility. The second "crown" appointment May 2022) resulted in the crown not fitting and the Dentist stated that she is having issues with the quality of crowns coming from the said "lab" and she would have to remold and submit for another crown. I became very frustrated as I have had crowns in the past and not had any issues with the crown fitting. I was now having to take time from work for these appointments. I requested they put the temporary back on so I could find another dental clinic and requested a refund and cancelation of the finance agreement with ******.They did not cancel the transactions, were not returning calls and became irritated and dismissive by my inquiries. I was told by the office manager that the agreement with ****** would be canceled, and the Coast Dental HQ agreed to fully refund my payments.I received email transactions that they could not be able to approve my request to cancel/adjust and Coastal Dental was not able to approve the request due to an unresolved insurance balance - insurance paid.I visited the office discussing my concerns and experience with the Office Manager who told me they would offer a full refund. I called and left messages for the Office Manager with no return contact.The case is unresolved.****** Agreement: 95--731-893
Business Response
Date: 10/03/2022
Please provide a signed HIPPA form
Customer Answer
Date: 10/03/2022

Complaint: 18007283

I am rejecting this response because: The business did not provide a solution. The business only requested a signed HIPPA form.

Sincerely,

*****************************************
Business Response
Date: 10/04/2022
Please accept this as Coasts response to ************************ complaint.The ****** loan of $448.74 has been canceled. We have attached a copy of the account ledger for reference. We apologize for the inconvenience and hope to serve you in the future.
Customer Answer
Date: 10/13/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************************
Initial Complaint
Date:09/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date - June 28, 2022 I paid $326.00 (my portion). Zero balance was left Coast dental seated a permanent crown on my right front tooth. The crown is not seated properly,therefore causing sensitivity and much discomfort. I can actually put my finger nail and feel my tooth. The crown was not fitted under my gumline The temporary crown was perfect and i had no problems whatsoever. The issue is with the permanent crown.I called several times and was told that they will escalate my case to cooperate in *****, ******* and someone should get back in touch with me within ***** hours. Days later, someone called and after i explained the problem, she stated that she will contact her manager and get back in touch with me. ***** later someone called and left a message that i should call back to set up an appointment to have the crown remade. I called back within 5 minutes and no one answered the phone. Since then, I have made several attempts and all i am hearing is that they are sorry and will escalate the problem to coorperate in *****.since June 28, 2022. At this time, I am requessting a refund so that i can get a reputable dentist to remake the crown. Coast dental is very unreliable. I have to endure much discomfort and it seems that no one cares. Just refund what i paid to end this dispute. I also need to be compensated for the discomfort due to the crown that was not well made. If have any problem with the tooth as as result of coast dental negligence, coast dental will have to cover the charges. I HAD NO PROBLEMS WITH THE TEMPORARY CROWN,THE PROBLEM IS WITH THE PERMANENT CROWN, that goes to show the the crown is no good.
Business Response
Date: 10/03/2022
Please accept this as Coast's response to Ms. ************** complaint. In efforts to resolve, several attempts has been made by the District Manager (7/19/22,9/14/2022) with no option to leave messages (phone keeps ringing). In addition, our Cascade location try calling ************** on 8/17/2022, no answer. An evaluation is needed to resolve the patient's concerns. Here is the Cascade location telephone number: ************ so she can make appointment at her earliest convenience. Thank you
Customer Answer
Date: 10/12/2022

Complaint: 17930587

I am rejecting this response because:
One of the managers from Coast Dental **************** called me in July 2022 on my cell phone and she informed me that she would return the call; however, she did not return the call. The dates listed on Coast dental response indicating that they called me is untrue because I have a list of all calls received from my cell phone provider. I was able to reach out to the cascade office on Friday, October 7, 2022, they were not even aware of my concerns, however, after much research and phone calls I was able to go in to see the dentist who adjusted the crown and told me if I continue to experience discomfort, I should give the office a call.
The issue here is very poor customer service. I reached out to ********************** several times and received only promises and they refused to call me back. I also provided my cell phone number to coast dental. Coast Dental need to provide me with an apology and I would like to know what telephone # they have on file for me. My number is ************.

Sincerely,

****** Saint-****
Business Response
Date: 10/19/2022
Please accept this as Coast's response to Mrs. *************** As of today, 10/19/2022 our district manager confirmed she reached out and spoke with Mrs. *************** and confirmed she addressed Mrs. ************ concerns and was left satisfied. I hope this resolves your complaint and look forward to working with you in the future. Thank you.
Customer Answer
Date: 10/20/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** Saint-****
Initial Complaint
Date:08/31/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see atached complaint and documentation received from consumer
Business Response
Date: 10/03/2022
Please accept this as Coast's response to ************ complaint. The Office Manager confirmed that the office called ************ on several occasions in reference to picking up his dental trays. ************ stated he had moved . The office offered to mail his dental trays. ************ did not provide his current address. ************ can pick them up or he can provide his current address so the office can mail to him. No refund is due; treatment was completed. Should ************ have additional questions/concerns, he may contact the office directly at **************. Thank you
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/26/22 I had an office visit for the delivery of 2 Zirconia Full Crowns. A tech started the process of placing and cementing the crowns. The dentist came in for 5 minutes to assure that they were placed/cemented correctly and to make adjustments. I had active dental work in progress with Clear Choice Dentistry; an implant was adjacent to the crowns and I advised the General dentist of this. I do not recall the names of the dentist or his tech. When I went to Clear Choice I was told that a significant amount of cement from the crowns that Coast Dental placed was put on the implant. Clear Choice was unable to unscrew the implant cap and I had to undergo a painful 1 hour process to remove it because of the cement. Additionally, the placement of the implant was delayed because of this. I was told that the cost of my office visit copay was $10 which I paid by check. I'd previously paid $1351 for the crowns on a previous visit when casts were made. I recently received a bill dated 8/19/22 for a past due amount of $231. One of the charges was $82 for "Re-evaluation Post Operative OV" which is inapplicable as I never had such a visit. I called the number on the invoice to get clarification 10 times over the past week. It goes to a voicemail which states it is full. The number is **************. Additionally I called the Coast Dental ******** office where the work was performed. That's goes to voicemail as well. I've left a detailed message with no response.
Business Response
Date: 10/24/2022
Please accept this as Coast's response to ********************** complaint. We are sorry for the inconvenience and trouble this has caused. Refund is pending. Will update this response once completed. We look forward to serving you in the future. Thank you.
Initial Complaint
Date:08/29/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I HAVE HAD A CREDIT BALANCE WITH COAST DENTAL ******* FOR SEVERAL MONTHS AND HAVE ASKED THE BILLING **** TO ISSUE ME A CHECK FOR THE AMOUNT OF THE CREDIT BALANCE MANY TIMES OVER THE LAST SEVERAL MONTHS. COAST DENTAL REFUSES TO ISSUE ME A CHECK FOR $47.00, THE AMOUNT OF MY CREDIT BALANCE.I HAVE CANCELED MY AUGUST APPT AND WILL NEVER GO BACK TO COAST DENTAL AND I WILL NEVER RECOMMENT COAST DENTAL TO ANY FAMILY OR FRIENDS.+1500 W ******* ************************************************ ************
Business Response
Date: 10/10/2022
Please accept this as Coast's response to ************************** complaint. As of 10/10/2022 refund has been issued for the credit on the account back to the original payment. Thank you
Customer Answer
Date: 10/12/2022

Complaint: 17896158

I am rejecting this response because: this statement by Coast Dental "As of 10/10/2022 refund has been issued for the credit on the account back to the original payment." is a non-answer. What does it mean? Where is the check for $47.00. The $47.00 is my money and due to me. Coast Dental is f'g with you and me. They know that they owe me $47.00 and they are just f'g with me and you/BBB. They are criminals.
I paid them $47.00 in 2021Dec and my insurance company paid them $47.00 for the same procedure. They are criminals. That $47.00 that my insurance paid to them is MY MONEY. Criminal charges need to be filed against CD for theft. Period.

Sincerely,

*********************************
Business Response
Date: 10/17/2022
The refund was issued back to the credit card use at time of service. You should be able to view the credit on your credit card/bank statement. We hope this clarifies your concerns. Thank you.
Customer Answer
Date: 10/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution puts an end to this nightmare dealing with this criminal organization known as Coast Dental.
CD did not refund the $47.00 that both my insurance company and I paid. CD only refunded $44.60 (off the top of my head.) Regardless CD did not refund the full $47.00. They are a criminal organization. If I had not finally got BBB involved, I would still be fighting a losing battle against these stinking criminals.
Thank you BBB for you assistance in this matter. I hope that BBB will withdraw any BBB accredidation now and forever more.

Sincerely,

*********************************
Initial Complaint
Date:08/25/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This place owes me over $800 in refunds for work that they have not done. It has been eight months and they've been giving me the runaround regarding my refund. Although they promised to refund me, they have not done so. This all happened because I am a cash pay Client and they charged me upfront for all of the services that I received. I paid over $3500 for services over a few months time and never received the final service which was a crown. I want my money back. They have been promising mean that they have processed a refund since February and again over the last few months and I've not received a dime. I'm calling a lawyer today.
Business Response
Date: 09/19/2022
Please accept this as Coast's response to ************ complaint. ************ ****** loan of $799.00 was canceled on 8/25/2022. ************ may contact ****** directly to confirm cancelation. The remainder $35.00 was refunded to ************ credit card ending #****. Such credit will be reflected on credit card statement. . We truly regret your recent experience related to getting this refund and appreciate your patience and understanding.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Coast Dental is NOT a BBB Accredited Business.