Complaints

This profile includes complaints for Coast Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coast Dental

  5706 Benjamin Center Dr STE 103 Tampa, FL 33634-5262

• 

  Coast Dental

  26831 S Tamiami Trl Unit 48 Bonita Springs, FL 34134-7828

• 

  Coast Dental

  4388 Thomasson Dr Naples, FL 34112-6767

• 

  Coast Dental

  5445 Airport Pulling Rd N Naples, FL 34109-2044

• 

  Coast Dental

  2605 W Swann Ave Ste 200 Tampa, FL 33609-4039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March and April of 2022, I received dental services from Coast Dental. I began receiving bills in June stated that there was a balance forward and money owed. Upon reviewing my EOB with insurance, Coast billed my insurance for over twice what I was estimated in the office. I have made multiple calls to the office trying to resolve this over the last few months. Each time I speak with a front office representative and am told billing issues are handled by a District Manager who is not located in the office However, they will not give me contact information for this person. To date, I have not received a single call from the District Manager regarding my bill. I am getting a different answer from the front office each time I talk to them regarding the reason for the remaining amount. I have asked for an itemized bill of my services to review but am told they are unable to provide this. Through this time, I have had zero resolution of this issue nor have I been able to speak to anyone who can explain the expense. As of right now, I am being told I owe $556.60 and am afraid it will go to collections soon and affect my credit. I am simply asking for an itemized list of services to compare with the estimation they gave me and a better understanding of why my insurance company was billed over twice what I was quoted.

  Business Response

  Date: 09/19/2022

  Please accept this as Coasts response to **************** complaint. We reviewed the account against the explanation of benefits from Mr. ******* insurance plan. As a result, a credit adjustment of $425.00 was posted to Mr. ******* account. This amount represents the difference between the allowable amount by insurance vs the amount charged. The balance due is patient's responsibility.  Per EOB, the total out of pocket amount is $410.60. We have mailed a copy of the account ledger directly to **************** for his review.
  We apologize for the delay response and hope this event will not deter him from using Coast Dental Services in the future. Thank you

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first visit for a cleaning at the ************ location, I decided to purchase Invisalign based on a promotion they were having Jan 2022. I was told I had to log onto an app for credit and then they took the deposit of $299 plus another service fee at time of cleaning on 1/06/2022 while I was in the office. Later I kept getting emails saying I need to log back in the app with COVERED CARE COVERED CARE *********** *****. I completed information again and they took a deposit of $299 again on 2/07/2022. When I spoke with the manager at the time, she stated she thought she was supposed to take the 1st deposit in the office but said it would take a few months to get a refund. Since then I have gotten the run around. I have called the office multiple times, (that manager would not give me a corporte office number or an email, I located and called the **************************************************************** back to the office. I never got a call or email from corporate. The 800 number is just a call center with no resolution. I have called another office affiliated and they said they would contact the regional manager but I still have no calls back regarding my refund. There is a new manager now and I sent her an email with the statements showing the two payments and she says she can't check status but an audit will be done and it could take up to 6 months. It has already been close to 8 months since my first complaint. I would like a refund of the one of the two deposits they should not have taken in the amount of $299. It would be nice to charge them interest on my money they have held for 8 months!

  Business Response

  Date: 10/03/2022

  Please accept this as **************** complaint. We reviewed the account and the deposit of $299.00 was collected on your visit on 1/6/2022. The deposit was then deducted from the total charge of $2499.00. The total amount charged was $2200.00. We do not have record of collecting the deposit twice. If you have additional questions, you may contact your financing company directly for assistance. Thank you

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my bill several months ago using Care Credit through the Coast Dental website, but recently received a "Final Warning" bill in the mail showing that nothing had been paid. I have been trying to sort this out with Coast Dental but every time I call I get promised a call back or get transferred to a voicemail that is full. I even drove to the office and a lady there guaranteed she would call me that day after she looked into it. She never called back. Nobody ever calls back. This has happened over and over and I am burned out trying to find anyone that will actually help me resolve this issue.

  Business Response

  Date: 10/04/2022

  Can we please get more details for when the payment was made. The total amount and date related to that transaction so we can research this further. 

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I was seen on 11/4/21 at Coast Dental. The west ********* location. I was over charged by $163.70. I paid $327.40 in total and was charged double. When I brought this up to the front desk I was told "There is no refunds. Only office credit." I was angry then and brought up that it is stealing. But not wanting to be out my money I made my 6 month cleaning appointment. At that time (July 8th) I brought up again how that isn't right. I was told I can receive my refund but must wait **** weeks. November was MONTHS ago! Now every time I call to speak to a manager I'm told there isn't one and NEVER have anybody return my calls and I've called multiple times on multiple days. Starting from November. And a lot more calls recently starting in July before my appointment. I was stolen from and I'm considering a lawsuit against this company for stealing, lying, and a lot of distress. I would love to get a follow up on this. And have their business flagged. This isn't right.

  Customer Answer

  Date: 08/30/2022

  Still no contact from Coast Dental.

  Business Response

  Date: 11/22/2022

  Please accept this as Coast's response to ****************** complaint. We are sorry for the delay and inconvenience in receiving your refund. The refund has been mailed out as of yesterday 11/21/2022. We hope this resolves your complaint and look forward to serving you in the future. Thank you.  

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I have been a patient at coast dental for some years, and this is the first time I'm having trouble obtaining a credit that is due back to me. Per the provider I have a credit in my account in the amount of $184.20. I feel that is incorrect based off what I paid in office the day of service, I have receipts, and how the claim processed. I'm able to see how my benefits were applied, what I should have owned the provider and how much was paid to the provider via my insurance website/portal. The individual I spoke with was telling me something completely different she was seeing on her end. I feel that my credit should be more, and whoever is doing the billing on the provider end is not seeing the claim. I sent an email to the office with claims for dates of services attached, showing what was sent to the provider directly. How is that amount captured different in the provider system? One derive I paid over $900 in office and the claim processed for a total of $521.00; $205 was the portion I was responsible to pay the provider. That's a $702.60 difference. I over paid based on how the claim processed. At this point I don't even want an account credit, I would like a check sent to me for my total overpayment, and I'll take my service elsewhere. I over paid for my 10/20 and 11/04 service. The other services I wasn't required to pay for service, and one there was a balance forward of $153.30. I'm trying to get this resolved with having to take a next step of going to small claims court.

  Customer Answer

  Date: 08/29/2022

  I haven't heard back from who ever is suppose to be reviewing my file. I keep getting a response saying they will pass it along to the Regional/district manager, but nothing!

  Business Response

  Date: 10/03/2022

  Please provide copy of signed HIPPA form

  Business Response

  Date: 10/05/2022

  We are not able to view the signed HIPPA, shows no attachments. 

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid $4,050.00 to Coast Dental for a bridge that I ended up not needing as their Dentist later changed the treatment plan. The *************** Manager and various Office Staff all agreed I would absolutely be refunded the funds I paid for the bridge, since it would no longer be needed. And they have not returned these funds to me since the treatment plan changed Mar 2021.I have been patiently trying to get them to return my funds since Oct 2021 when I finished treatment, but they have stalled, requested invasive/sensitive financial information and then have ignored me. The company is unresponsive.The company has many bad reviews of keeping patient overpayments. I am 78 years old and have limited income. I had to borrow this money and am paying high interest. I cannot afford this. Issue a check for my money that you are illegally holding onto as it is an overpayment for dental services you have failed to release within a reasonable amount of time. It is illegal to know there is a patient overpayment and then not return these funds to the patient. See Escheat laws and ******* Deceptive And Unfair Trade Practices - FDUTPA laws.

  Business Response

  Date: 10/04/2022

  Please accept this as Coast's response to ************************ complaint. We do show the refunds have been processed as 8/19/2022-9/19/2022. Refund sent through check and through CareCredit. Thank you! 

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 17895988
  
  I am rejecting this response because:

  I am very happy to finally receive $3,550,00 of the $4,050.00 reimbursement owed after such a long time trying to get it. However, the final $500.00 is still outstanding. I requested a check for the full amount repeatedly to Coast Dental. I paid the full amount by cash and 3 credit cards well over 3 years previously. Due to how long ago the payments were made, it is normal practice to refund by a check to the patient. Coast Dental insisted on sending $500.00 to my daughter's closed Care Credit credit card account for a payment made by that method over 3 years ago. This is very unusal due to how long ago it was paid, they were provided evidence the account was closed and the fact that there were two other credit cards I used to pay, which they refunded by check with no issue. I am now having to chase this last $500, causing more issues for me to try to resolve and close this issue. I have not received the $500. Coast Dental knew that credit card account was closed, but for some unusual reason they insisted on sending my refund to Care Credit, stating, I believe, that Care Credit told Coast Dental to send the $500 to the closed account and not the patient. Why? That was sent to a closed credit card account and not to me directly, the patient. Coast Dental has a legal requirement to reimburse me. I provided evidence the account was closed. Unfortunately, the last $500 is still outstanding and not received. And this matter is thus not closed. Coast Dental has not reimbursed me, directly, the full amount of money I paid to them for the bridge (which was no longer required and thus requiring reimbursement as an "overpayment" - the matter at hand).

  Sincerely,
  
  *******************************

  Business Response

  Date: 10/07/2022

  Please accept this as Coast's response to ********************. The refund was issued to Care Credit account, we are not affiliated with Care Credit. You would need to contact Care Credit directly to dispute the credit with them. We apologize for any inconvenience. Thank you.

  Customer Answer

  Date: 10/14/2022

   
  Complaint: 17895988
  
  I am rejecting this response because: I do not know what further to say. Coast Dental took well over a year to refund the money I paid for a Bridge and in the end did not refund the final $500 owed to me. They insisted, after some conversation they had with Care Credit, on sending $500 of the $4,050 refund to Care Credit despite me providing proof the account was closed and I had requested multiple times to provide a check to me directly. Despite this, they insisted on creating a further problem for me by sending the $500 to my daughter's closed Care Credit Account for a payment made by me to Coast Dental 3 YEARS previously. I have not received this final $500 and Coast Dental's legal liability still exists. It is just not right for them to get away with treating elderly patients on fixed income in this manner. Legally, Coast Dental had a legal obligation to send me the $500 directly and they did not. Care Credit has, to-date, not sent this $500 as a refund. I likely would have never received any of my funds if it was not for the government agencies I had to report them to, including the ******* **************************** who forced them to do so. Coast Dental would not respond to me, despite my polite and patient communication. Sending the final $500 to my daughter's closed Care Credit account for a payment made 3 years prevciously so I have to then try to get it from Care Credit was simply retalitory. And that is just not OK.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had dental work done in March 2022 at Coast Dental on Fruitville Road in Sarasota. I paid my bill. I sent it into my insurance to get reimbursed. I received a check a few weeks later from my insurance company for half of the amount that I paid. I called the office they told me there was a credit on my account of $971. I told him I would like a refund for that money because I don't want a credit on my account. they stated it would have to come from their corporate office. They stated that it would have to go back to my insurance company and then sent back to me which is unacceptable. There is no reason why they cannot issue me a check to me and sent it to my address.
  I have called Coast Dental corporate office more than 10 times asking for this to be resolved. Each person I speak to says that they will send it to the corporate office to be dealt with ASAP. I told them to have them call me because they would not give me a phone number where I could speak to someone in the corporate office. Each time they said someone would get back with me within 24 hours. No one has ever emailed me or called me about this matter. I'm now seeking my $971 +3% interest because they have kept my money for so long without refunding it to me. please let me know if you can get in touch with him so we can resolve this matter.
  

  Business Response

  Date: 08/29/2022

  Consumer Response /* (3000, 9, 2022/08/29) */
  I received my refund finally! I ended up going from Sarasota to Tampa to the corporate office. They told me they were just waiting for my credit card to put the refund back on. I told him this was the worst Customer Service I've ever ever seen in my life. I told him if I didn't see the money in my account by the end of the day I would be back the next day. They emailed me a copy of the refund receipt to my credit card. Please close this case. Thank you

• Initial Complaint

  Date:08/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on 10/25/21 to see about getting a night mouth guard (dental insurance listed them as a preferred provider it and would cost less) When I got there they want a full mouth of x-rays and exam, etc, I said I did not need all that I had a dentist I was to see that coming *********** also see a Perio 3 months. He is who told me to get a night guard. They said I had to have them to get a price for a night guard, & it had to be paid for them. I said how much & they made me wait while they called the insurance company & came back & said everything was covered 100% except on Panoramic x-ray. I asked if they would send all the x-rays to my dentist & Perio since I knew insurance would not pay for them again in a week. They said oh yes, so I paid the $23 for the panoramic x-ray. They charged my card, & sat me down did the x-rays & then put me in an exam room. I waited the dentist finally came in looked in my mouth said I needed a few things done and to set up an appointment. I said I just wanted to know how much to make me a night guard as I had a dentist and did not need those service. He said the ladies could tell me that, he was in & out within 5 minutes. OK they told me the ********* gave them dentist & Perio information to send the x-rays. When I got to dentist days later no x-rays, so I called & they were like we were not sure where to send them, so I gave them the ***** ********* 2 weeks later still no x-********** called they said oh you need sign a release form. So I went ************** a release they did email them. Then in April 2022 I received a bill for $63.00 dollars. I called the office so many times with no person answering, I started writing down the ************** go thru the number options and leave. Finally spoke to a lady in that local office she said you owe it. Called **************** many times & left message with no answer. 1 guy said he would send the info to billing to be fixed. getting bills& threat of col agency

  Customer Answer

  Date: 08/31/2022

  ***Document Attached***
  they turned it over to a collection agency but would not call me back
  See Attachment/File: collection agency.pdf

  Business Response

  Date: 10/03/2022

  Please accept this as Coast's response to ******************** complaint. We reviewed the account against the *** received from her insurance plan and adjusted the balance off. It appears the account was linked to incorrect plan. In addition, we notify the collection agency to remove the account from collections. We apologize for the inconvenience. Thank you

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 9th 2020 I went to Coast Dental for a Cleaning that I thought was covered by my Humana Dental. Well they said I needed a deep cleaning that wasnt covered. Only Part of the cleaning was done and they wanted me to schedule another appointment to complete the cleaning. The office person set the appointment in the future (I believe it was a month later) She asked If I just wanted to pay in full so I didnt have a balance after my next appointment. I paid in full then the office was shut down due to COVID before my next visit and eventually went out of buisness. In the interim I made multiple calls to the ***** office and ***** wanted to help. Then I started getting bills for $123 when I paid over $700 for services that werent even close to being completed. I have excellent credit do not want this going to the credit bureaus. At this point almost 3 years later I am tired of the late notices and ***** willing to resolve this after all of my attempts. I want a full refund of $700 to my home address *********************************************************. not to mention the premiums I paid for Insurance.

  Business Response

  Date: 10/04/2022

  Please provide copy of signed HIPPA form. 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for receive clear aligners with this office via their provider Covered Care. This was signed up for prior to getting authorization from my insurance on how much they would cover first. I decided to cancel the clear aligners after not receiving them and waiting for my insurance to provide pre-treatment authorization. Both Coast dental and Cover Care have confirmed it was canceled, yet I am still waiting on a refund for going on a month now. Every time I call cover care they cannot find the account and I wind up speaking with some company called West Lake financial. Every time the dentist calls them with me on 3 way, magically they can find the account. Last conversation was 8/1 with the dental office, covered care, and myself. Here we are a week later still no refund and cover care/west lake financial saying they can't find the account after giving them all of my information including the account number they gave me to reference in 8/1. I am calling the number on the email from them directly saying I am past due, but no one can find the account it seems unless the dental office calls directly and it is hard to reach them most of the time also. I need the down payment and initial payment ($388) refunded. It was taken off a credit card that they claim cannot return that way, gave them my bank routing information and still no refund. Just excuses or not finding the account unless provider is calling them directly. The proper way should've been contacting insurance first then a plan for the patients balance. I've stopped the auto payments from my card, but need refund on what was taken already as promised for clear aligners/braces that were never received.