Business Profile

Property Insurance

American Integrity Insurance Company of Florida

Complaints

This profile includes complaints for American Integrity Insurance Company of Florida's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

101 total complaints in the last 3 years.
14 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had Hurricane damage from *** in September. The day after the hurricane, I called and reported damage. We had the adjuster finally come to the house in October 20th ,I believe. As of today , I still have no answers on when I will receive a check for the damage. The adjuster will not call me back . I have called supervisors that won't answer or return calls. I called claims department and get no answers. I call Pacific Crest the agent ********************* can't give me answers. I just want my money for my repairs. I don't know what do next to get my money.
Business Response
Date: 12/28/2022
****************,

According to our records, your adjuster spoke with you on Dec. 23 to finalize your claim and explain your settlement documents, payment,deductible, and depreciation. There are payments pending for you and we will escalate this so that the payments can be sent to you as quickly as possible. Thank you.
Customer Answer
Date: 01/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:12/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My home went through Hurricane **** I filed my claim 2 days after the storm. I do not have depreciation, I have replacement value, other than for personal possessions. Personal posseions is cash value. I have literally a 14" hole in my roof from a tree. I have numerous shingles missing, drywall damage. American Integrity is giving me $154.61 for my roof (what a joke), My pool cage ($10,000 coverage), was crushed by a tree. The remaing standing cage has been "tweaked/bent", so the entire cage must be replaced. For this they offered $1702.80. Windows blown out. They also stated my home flooded, it did not, but water rained in my home with 170mph+ winds for 7 hours. Yet because there is a waterline in the home, they say it is flood. There was no waterline on the outside of my home. My home is a wood sided 2 story home. The adjuster that came out from American Integrity happened to own a roofing company up north. She would not "walk" front part of my roof because of the incline. She said that there was substantial damage to the roof, enough that it must be replaced. Estimates n the realm of $20,000+.There was no other options. I watched her take pictures for my file. My HVAC condenser was pierced, no available replacement part. The contractor said the entire machine must be replaced, in the tune of almost $9,000 for like/kind/quality. I just recieved my settlement offer from American Integrity. All together $4,822.98 was offered, so basically not a dime. I am writing this bmso others don't get shafted by this unscrupulous insurance company. I'm not looking to get rich here, I just want my home back to the way it was. American Integrity has other motives. I pay my premiums, one hopes to never need insurance, but when you do; ideally you'd like them to be there for you and treat you fairly. American Integrity is NOT a valid option for home owners insurance, buyer beware... hopefully the BBB post the joke of a settlement statement offered. They have my full permission.
Business Response
Date: 12/28/2022
********************,

We are working diligently to resolve your claim. We have reached out to ******************** and are awaiting a response from her so that we can move forward regarding your claim.
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed claim# CHO-******** on 09/30/2022, with American Integrity Insurance and I am still waiting for them to show me documentation that the claim is approved and for what amount. I have been checking for the status of the claim daily on their website and corresponding by email with desk adjusters trying to find out when the claim will be approved but they keep changing desk adjusters which seems to be part of the reason the claim has not yet been approved. Each adjuster they assign wants me to duplicate all of the documentation, pictures, estimates, etc. that I previously sent in. The insurance company should have this info in a secure file somewhere so I don't have to keep sending duplicates every time an adjuster quits. It's almost like they are purposely trying to delay the approval of my claim. The 3rd adjuster, ***********************, told me the previous adjusters were quitting and that she was about ready to quite also. Here is part of my most recent email to the 4th desk adjuster on 12/7/22: "I am forwarding an email that I received about a week ago from ***********************. She told me on the phone that this claim had been through the review process and she was just waiting for it to be approved before sending the first check. She even mentioned the expected amount. Are you telling me that her information was incorrect and that everything I sent to 2 previous desk adjusters is lost? If that is the case then I would like for you to have a supervisor contact me, preferably by email, ASAP." I have not gotten a response from the 4th adjuster even though I sent all of my documentation and previous emails in again. That makes 4 times I sent the initial pics and estimates for the claim and 3 times for some additional damage the field adjuster did not find when he was here on 10/15/22. The roof is my biggest concern. The temporary covering has already been on for 2 months. The roofer says they won't schedule it until they get a line item for it from American Integrity.
Business Response
Date: 12/20/2022
****************************,

We are sorry that your home has experienced damage. We spoke with your adjuster, who confirmed the original check was made out to the mortgage company. After your adjuster spoke to you and realized this was incorrect due to the mortgage being been paid off, that check has been voided and a new check has been issued. Please reach out to your adjuster should you need anything else.
Customer Answer
Date: 12/27/2022

Complaint: 18554991

I am rejecting this response because: American Integrity Insurance did not address what I asked for in my complaint, which was: #1) providing me, in writing, with an itemized list of all items listed in the claim and #2) contact from a supervisor with authority over claims approval at American Integrity. If whoever responded to BBB about this complaint would have also made direct contact with me it would have satisfied #2. I have questions about my policy coverage that the adjuster cannot answer.
I was contacted on 12/19/2022 by the desk adjuster, *********************, informing me that a settlement check in the amount of $26,410.83 would be sent to me but she did not provide me with any line item details on what was covered with that payment. When I asked her to email the details she sent me a letter that showed total amounts paid under Coverage A and Coverage B. In the letter it said: The above settlement is based on the attached estimate of damage. but she failed to attach the estimate in the email. I immediately responded to her email with a request to see the attachment but as of today, 12/27/2022, I still dont have any details. Even without the details I can see that the roof estimate, under coverage A, was not fully covered. The roof estimate was from one of American Integritys Preferred Repair Network roofers so I dont understand why they are not paying the full estimate. The settlement letter and the letter from the American Integrity Preferred Network are attached.

Sincerely,

*************************************
Business Response
Date: 12/28/2022
****************************,

According to our records, one of our claims managers reached out to you yesterday to discuss the next steps, including setting up an engineer inspection, as we continue to work to resolve your claim.
Customer Answer
Date: 01/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.
I am accepting this response with reservations. I did receive a call from *****, a team leader over the Sedgwick claims adjusters on 12/27/2022 after I rejected the first response from American Integrity. Sedgwick is the insurance adjuster company the works for American Integrity. The claim has been re-opened and they are taking another roof measurement and sending out an engineer to re-evaluate the damage done by the hurricane. ***** did email a detailed estimate of covered repairs.
On 12/28/2022 I received a follow up call from Will, another team leader from ********. He is trying to resolve an issue with a stop payment on the first settlement check. I still do not know when I will actually receive a first settlement check and my roofer is still working with American Integrity trying to come to an agreement on how much they will pay. I still dont understand why American Integrity is reluctant to pay the full estimated amount since the roofer I chose is part of American Integritys Preferred Repair Network.
On 12/29/2022, After months of asking to speak to a manager from my insurance company, I finally received a call from *****, who said he was a Claims Manager with American Integrity. He was also going to look into the hold up with the check.
On 12/30/2022 I received an email stating that I have a new desk adjuster. This is the fifth time ******** changed the desk adjuster assigned to my claim since I opened it on 9/30/2022.
If communication continues and American Integrity pays the full amount due for all damage caused by the hurricane,minus my deductible, I will be satisfied.

Sincerely,

*************************************
Initial Complaint
Date:12/09/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were in the Hurricane *** path and have American Interigrity Insurance, we got our claim in the day after the storm on September 28th, took 3 weeks for adjuster to come out the desk adjuster has been changed twice and they keep telling me that our claim payout has to be approved by a management head, they keep putting us off to pay out, then I hear from someone else they are not paying their contractors that are coming out and they are getting legal help and one lawyer said he heard rumors they were going into bankrupty, this is been going on 3 months and nothing being heard from them. We can not even start getting our house fixed until we get our payout. We pay our homeowners and we have to deal with this on top of the ***********. 3 months and no word or payout is way to long to handle. Claim # CHO-******** . Then they have the nerve to keep sending us surveys on how they are doing.
Business Response
Date: 12/12/2022
**********************,

We are sorry that your home has experienced damage.According to our records, your desk adjuster informed you that he is still working on your claim. He should be in contact with you by early next week with an update. Thank you.
Customer Answer
Date: 12/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have been telling us this for 2 months now and 3 adjusters later still waiting, I will wait another week then start another route if I have too.

Sincerely,

*******************************
Initial Complaint
Date:12/08/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Integrity gives everyone the runaround now that they actually have to do their job. The first adjustor that I had assigned to my claim never replied. Then all of a sudden I get an auto Email stating she is indefinitely out of the office, so when I call in I'm told another adjustor has the claim. Then I reach out to that adjustor and the following day I get another automated Email that now THEY are indefinitely out of the office. The alternate contacts on the auto Email are just useless numbers and more Email addresses that do not reply. Phones just ring and ring. I've been Emailing them for 2 weeks and can't get a reply at all. Company is a scam. I'd like to see one person on here reply that they have had a claim settled by this company thus far.
Business Response
Date: 12/19/2022
****************,

Were sorry that your home has experienced damage. According to our records, your adjuster should have reached out to ******************** recently. They are expediting review to move your claim forward and to get it settled. Please reach out to your adjuster if you have any questions.
Initial Complaint
Date:12/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were hit by Hurricane *** on 9/28/22, I submitted my claim on 10/11/22, and adjuster came out and did the inspection on 10/22/22, I have not heard from or had any communication from American Integrity claim department. I have sent emails, phone calls etc. and no one will return my call. it has been 5 weeks since the adjuster was at our home.
Business Response
Date: 12/19/2022
******************,

Were sorry that your home has experienced damage. According to our records, our Claims Team Lead spoke with you on 12/8. She also emailed you the field adjusters estimate on 12/8 and gave you her direct line for any questions. Please reach out to your adjuster if you need anything else.
Initial Complaint
Date:12/08/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase home owners insurance from vendor *** hit filed claim had there ******** out spent hours chasing down desk Adjuster. Now no settlement no nothing no response no call backs. Silence. I realize that there are many claims but no information none. Claim remains open all I would like is fair settlement not looking for gold. Have at least 80k in damages if not more. All estimates for repair & replacement has been sent In to company. Still no response.
Business Response
Date: 12/08/2022
********************,

Were sorry that your home has experienced damage. According to our records, your adjuster spoke with you this morning (12/8). We are in process of reviewing your claim. Once a settlement decision is made, our adjuster will be calling you back for the closing call.
Customer Answer
Date: 12/08/2022

Complaint: 18539951

I am rejecting this response because: it contains no resolution to issue. Processing time is long and settlement should have been forthcoming already. Contact to make contact does not resolve ongoing issue.

Sincerely,

***************************
Business Response
Date: 12/12/2022
*******************,

Thank you for reaching back out. According to our records, your adjuster spoke with ***************************** on 12/9 regarding the closing of the claim. The adjuster explained the estimate and the settlement.He also reviewed how depreciation is calculated and how to submit supplements (in case there are any). The settlement letter has been emailed and a check is being issued. Should you need anything else, please reach out to your adjuster.
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our Claim was filed on Sep 29 for our reverse osmosis well water purification system. The receipts for that were submitted to the claims adjuster on Oct 3. On Nov 14 we received a copy of the Scope of Estimated Repairs and the Field adjuster report. Neither listed the Reverse Osmosis System. We finally got through to our Claims Adjuster us on Nov 28 and he said he would elevate the problem to management. We called daily after that and left messages on his extension. When calling today the extension was "no longer valid". We were put on hold. The person answering told us the claim was closed. She could give no explanation why we were able to leave messages on their voice mail system and no one returned them. She could not tell us when it was closed. She could not tell us if or when a check was mailed. She could not tell us if the reverse osmosis system (the primary item filed on Sep 29 along with all recipes for it on Oct 5) was on the Scope of repairs or not. She said to log in to get the information. I did. The information is not there. How can a claim be closed when the first item we opened the claimed with is not on the scope of repairs? We were never advised that the claim was closed, we were told by the claims adjuster that he needed to look into the reasons why the reverse osmosis system was missing from the scope of repairs and that he would call back. He didn't. While we appreciate being told that a supervisor will be in touch, this is not reassuring given the fact that previous voice mails and emails have gone unanswered. We would like to know why the claim filed on Sep 29 for the reverse osmosis system was not included on the scope of repairs. We have roof tarps blowing loose and cannot get the new roof started until we receive a check. We want a check issued to us to cover the reverse osmosis system which we opened our claim with in Sept 2022. We added the Roof in Oct. We want a check issued to us so we can get the roof fixed.
Business Response
Date: 12/06/2022
**********************,

Were sorry that your home has experienced damage. According to our records, your adjuster spoke with you on 12/5 to advise they would conduct a full review of your claim file. The file has been reviewed and you should be receiving a call, if you havent already, to explain that we have paid in full and that the *** request on the roof and the new roof estimate will not be considered.

Additionally, your adjuster would like to discuss the water system, which was repaired prior to the inspection, with ******************. If it can be confirmed that the water system was damaged from a covered peril,payment will be issued for the water system.
Customer Answer
Date: 12/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me. The situation is not yet resolved.
We have not received the "supposed" check. The claim was reopened and and new adjustor assigned. He is now looking into the problem of why we have not been sent a check. He was able to find the reverse osmosis well system claim in Sep 2022 and the submitted receipts and is looking into why it wasn't addressed in the claim as either a covered or a non covered item.
I hope this time around, they will not revoke our access to the assigned adjuster and they will not close the claim until they give us a check (or explain why we won't be getting a check.)

Sincerely,

*******************************
Customer Answer
Date: 12/07/2022

Complaint: 18523940

I am rejecting this response because:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me. The situation is not yet resolved.

We have not received the "supposed" check. The claim was reopened and and new adjustor assigned. He is now looking into the problem of why we have not been sent a check. He was able to find the reverse osmosis well system claim in Sep 2022 and the submitted receipts and is looking into why it wasn't addressed in the claim as either a covered or a non covered item.

I hope this time around, they will not revoke our access to the assigned adjuster and they will not close the claim until they give us a check (or explain why we won't be getting a check.)

Sincerely,

*******************************

Business Response
Date: 12/08/2022
**********************,

Thank you for reaching back out to us. We will be reissuing your check to ensure you receive payment. According to our records, our adjuster spoke with you on 12/5 regarding the water softener system. Please have your contractor call the adjuster for next steps.
Customer Answer
Date: 12/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.
The adjuster told my husband on 12/5/2022 that he (the adjuster) would contact the person who contracted to fix the water system. Evidently this step was not done in Oct and it's needed by American Integrity to verify that the damage was wind related. Our claims adjuster asked my husband to call Aqua Pure to let them know that American Integrity would be in contact. We did that on 12/6/2022.
It seems a bit overkill to ask someone at Aqua Pure to verify the wind damage since we took photos and videos of the bits and pieces of the well water system parts and cylinders that were stewn about the yard within 15 hours of hurricane *** damaging it. We emailed those detailed pictures of the wind damage to our claims adjuster. We discussed the wind damage with our field adjuster and answered all his questions in detail on Oct 10. We provided our claims adjuster with a contact name and number of the person and company who assessed the damage, estimated the repair, and did the work. We provided copies of the contracted work and receipts for the work to our claims adjuster on Oct 4.
At this point we are waiting to hear if our newly assigned claims adjuster has contacted Aqua Pure or if we need to intervene. If successful contact was made, we are waiting to hear if the wind damaged ** system and wind damaged well piping to the ** system are covered items or not.
We are waiting for the roof check to arrive so we can begin the roof repairs.
Thank you.

Sincerely,

*******************************
Customer Answer
Date: 12/08/2022

Complaint: 18523940

I am rejecting this response because: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.

The adjuster told my husband on 12/5/2022 that he (the adjuster) would contact the person who contracted to fix the water system. Evidently this step was not done in Oct and it's needed by American Integrity to verify that the damage was wind related. Our claims adjuster asked my husband to call Aqua Pure to let them know that American Integrity would be in contact. We did that on 12/6/2022.

It seems a bit overkill to ask someone at Aqua Pure to verify the wind damage since we took photos and videos of the bits and pieces of the well water system parts and cylinders that were stewn about the yard within 15 hours of hurricane *** damaging it. We emailed those detailed pictures of the wind damage to our claims adjuster. We discussed the wind damage with our field adjuster and answered all his questions in detail on Oct 10. We provided our claims adjuster with a contact name and number of the person and company who assessed the damage, estimated the repair, and did the work. We provided copies of the contracted work and receipts for the work to our claims adjuster on Oct 4.

At this point we are waiting to hear if our newly assigned claims adjuster has contacted Aqua Pure or if we need to intervene. If successful contact was made, we are waiting to hear if the wind damaged ** system and wind damaged well piping to the ** system are covered items or not.

We are waiting for the roof check to arrive so we can begin the roof repairs.

Thank you.

Sincerely,

*******************************
Business Response
Date: 12/12/2022
**********************,

Thank you for reaching back out to us. According to our records, your adjuster tried to reach out to you on 12/8 and left a voicemail with the status of Aquapure and the requested stop pay.

Additionally, the adjuster did speak with ****** at Aquapure. He advised that the system did not have enough information in it to give details on the loss. He will have the technician who completed the repair to call the adjuster back. They are going to try to reach the technician again today.

Should you need anything else, please reach out to your adjuster.
Customer Answer
Date: 12/12/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat satisfactory to me.
Thank you for the information. I did email the adjuster but he did not respond to me using email. We do not have reliable phone service in our home which is why we prefer email. I am unaware of any voice message left on 12/8. I do not understand the "stop pay" request.

Thank you for letting me know the status of conversation between the adjuster and Aquapure.
We are looking forward to our claim check so that we can begin roof repair.

Sincerely,

*******************************
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 28, 2022 I filed a claim for roof damages. Since then I am still waiting on an adjuster to inspect the damages. I have spoken to four adjusters two have been reassigned with no communication and 2 apparently for what I have been told is that they get assigned to my case but when the look up my address I am too far them to travel.I keep getting calls from ***** from ********************************* asking if all is resolved. Completely oblivious of what is going on.
Business Response
Date: 12/06/2022
******************,

We are sorry that your home has experienced damage.According to our records, the adjuster has followed up with ******************* and updated her on the progress of the claim. A re-inspection has been confirmed for today (12/6). The desk adjuster will follow up this afternoon on the outcome of the re-inspection. Please reach out to your adjuster should you need anything else.
Initial Complaint
Date:12/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Complaint is with American Integrity insurance. With hurricane *** I incurred significant roof damage, drywall damage,and some misc damage as well. I contacted the claims service and was assigned a desk adjuster. from there a field adjuster was assigned and determined during his visit that in fact there was substantial damage. That was 60 days ago. during these 60 days I had to call the desk adjuster many times to see what status was on my claim. All I got was got from the adjuster was it's in the approval stage. I asked for a timing when I could expect something. I was told that they can't give a date. Now I can't even get my desk adjuster and can't leave a message because her message box is full. I have read many of the complaints against them and it makes me sick to see what they are doing. Please address this problem with them asap. The majority of my neighbors have received there settlements with different insurance companies and I remain in limbo Thank you
Business Response
Date: 12/06/2022
****************,

Were sorry that your home has experienced damage. According to our records, the manager review on this claim has been approved and your adjuster is finalizing the claim today. Should you need anything else, please reach out to your adjuster.
Customer Answer
Date: 04/03/2023

Complaint: 18516610

I am rejecting this response because: As a result of hurricane *** we had roof damage and reported it to our insurance company, American Integrity. We were initially paid by American Integrity, only after we submitted a complaint through Better Business Bureau. We were told that the balance of the money (recoverable depreciation) would be paid after the roofer submitted the invoice. That invoice was emailed mid February and opened on February 23rd by someone at American Integrity (we know this because an auto response came back for the email). Since then I've been trying to talk to the desk adjuster with no luck via phone or email. Neither method to communicate was answered. This needs to stop and payment for the balance sent to me. Totally frustrated with AMERICAN INTEGRITY. PLEASE HELP
Desired Outcome:
PAYMENT MADE FOR THE BALANCE OWED

Sincerely,

***************************
Business Response
Date: 04/12/2023
****************,
Your claim was reopened, but we were awaiting the information from the roofer to address the release of depreciation, as we did not have it. The adjuster recently received the information and is processing the depreciation payment, which you will receive shortly.
Customer Answer
Date: 04/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However I have not received payment as of yet. I expect this complaint to stay open until I receive full payment as is owed

Sincerely, .

***************************

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American Integrity Insurance Company of Florida is BBB Accredited.