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Business Profile

Restaurants

Outback Steakhouse

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Outback Steakhouse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Outback Steakhouse has 617 locations, listed below.

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    Customer Complaints Summary

    • 87 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the Bloomin Brands restaurant, Outback #**** on 05/06/24 (check #****) in response to an ad that offered a steak and lobster meal for $19.99. I asked the server, ********, if I could upgrade the sirloin to a filet at an additional cost. She said yes. On previous occasions, when this same promotion has been offered, the server has asked if we wanted to upgrade. The ad itself says $19.99 and up. The difference in the price of the sirloin vs. filet is 15.99-25.99 = $10.00. When the check came I was charged the full price of $25.99: steak and *****: lobster. There was no discount for the promotion. I told the server and she said had to charge the full price since I changed the type of steak. I told her that she said I could. She said she would get the manager. He came and the 1st thing out of his mouth was its corporate policy. I explained that We have done this before after the server offered a steak upgrade for the promotion. I did not initiate the upgrade, they did. He said its corporate policy. I said the server, ********, said I could upgrade. He said, corporate policy. Everytime I said something, all he said was corporate policy. I emailed corporate headquarters and they had manager, ********************* call me. He left a message and I called back and left him a message. I called the restaurant again and again. He was either busy or not there and received no call back after leaving messages. But honestly, what can he do because its corporate policy to cheat customers. ********************************************* owes me. And another thing, the server snuck a 23% tip in the check and then asked for another tip on the $134.24 total. The correct check should have been $88.73.I want a refund of $45.51

      Business Response

      Date: 06/17/2024

      Thank you for contacting us. We have connected with the guest and issued a refund. 
      Please let us know if there are any further concerns. 

      Thank you,


      Outback Steakhouse

      Customer Answer

      Date: 06/18/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my disappointment and frustration regarding a recent issue with an Outback gift card. On May 4th, I emailed Bloomin' Brands gift card customer service to check the balance of the gift card because there is no PIN on the giftcard. As a result, I am unable to access the balance or utilize the gift card. However, it has been over ten days since my initial inquiry, and I have yet to receive any response or resolution. I was hoping if there is value on the card a new one can be reissued with a PIN. The card number is *******************.

      Business Response

      Date: 05/15/2024

      Hi *******,

      Thank you for contacting us. I sincerely apologize for the inconvenience this has caused and I will be happy to further assist you. 

      Unfortunately, I am not able to locate any email communication from your email given. However, I will be more than happy to proceed with assisting with your gift card via email. Please look for an email shortly from *************************************** for further assistance.

      Sincerely,

      Gift card team 

       

      Customer Answer

      Date: 05/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received four Christmas gift cards for Outback Stack House valued around $114 dollars They closed 41 outlet without any notifications which was the one I used in ************ IA /Stating an outlet is near ********** **** 150 miles away....I am retired and not easy to travel proper notice should have been notified. None of their associated places are in **** Value $114.00 dollars should be refunded to me,,,,,,and the company should advise me the procedure to do this.

      Business Response

      Date: 04/19/2024

      Hi *****,

      I sincerely apologize for the inconvenience this closure has caused. Closing this location was a business decision based on the performance of the restaurant.

      Closing a restaurant is always a difficult decision for our company, no matter how fiscally responsible it is. The decision is one that is not made lightly and a lot of thought and analysis for performance, potential and the market of the restaurant goes into this decision.

      I can see you emailed us at *************************************** on 4/17/2024. We have responded to your email (from ******************) and requested the information required in order to further assist with your gift cards.  

      We will be happy to further assist you via that email chain. 

      Thank you for your loyalty to Bloomin' Brands, we will miss you and hope to host you again in the future. 

      Sincerely, Gift card team 

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The steak was grissell and fat I got maybe two little bites I could eat. The Aussie fries were very cold. The only thing good was the salad and bread.

      Business Response

      Date: 02/22/2024

      Guest has been contacted and concerns have been resolved. 

      Customer Answer

      Date: 02/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/18/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 1st, I meet a friend for lunch at the Outback Steakhouse on ********************************************************* We noticed a lady carrying a small Chihuahua dog in ********** tote bag. I asked our waitress are dogs allowed in here. She said she would ask her manager. We continued our conversation. I noticed a lady who was walking briskly and forcefully through the restaurant...she stopped quickly at our table with pure annoyance on her face. She rudely and aggressively said she was the assistant manager. She proceeded to tell us that we wanted to know if dogs were allowed in there and she talked with the customer and that the dog is a service dog and yes, they are allowed in there. The dog is going to stay. I interjected and said, "That's not a service dog!" While standing over me and berating me she said, "Do you have any credentials on you that qualifies you to determine if any animal is a service dog or not?" She extended her hand out waiting for me to give her papers. She said, "if you don't have the proper credentials, you are in no position to say which animals are service dogs or not." Please keep in mind that I never asked to speak to a manager and just simply made a comment. She was rude and hostile. She told me she can seat me somewhere else in the store and then said if I don't like it, you can go somewhere else. I told her to go away and leave me alone because she kept going on and on. She then bent down at my table eye level with me saying she is not going anywhere, this her restaurant, she's not leaving, etc. she's staying here, etc. A tall man came out and told her he would handle it. He then told me to leave, he heard the whole conversation and that I need to leave. I sat there and he towered over me saying, "Look at you, you're acting like a child" You're just going to ignore me. He then volunteered his name, *************************" and said he was the owner. I have a more detailed letter attached that explains the humiliating ordeal I experienced in this establishment. The unprofessional behaviors of management are a serious problem.

      Business Response

      Date: 02/22/2024

      Attempted to call and email guest.

      Customer Answer

      Date: 02/24/2024

       
      Complaint: 21111353

      I am rejecting the response because they are NOT telling the truth. Ive called and left my information with them on 1/3, 1/8 called office in Florida, 1/9, secretary took my info and promised Id get a call back and sent my information to their complaint department. I called again on 1/23 , 2/2 and left my information with the secretary name ****. This company had my phone number and email because it was verified by their secretary.
      Sincerely,

      *************************

      Business Response

      Date: 03/01/2024

      The management team has tried to connect with guest by phone and email several times this week. 

      Customer Answer

      Date: 03/07/2024

       
      Complaint: 21111353

      I am rejecting this response because:

      Sincerely,

      *************************

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I frequent this restaurant frequently when I want to treat myself to lunch in which case I did this yesterday, Monday, January 8, ****. The Outback Restaurant in which I went to on the above referenced day was Outback Steakhouse located at *********************************************************************************************** *****. I was there between the hours of 11:00 AM thru 12:00 pm and had my lunch. I had purchased my lunch with a gift card that my friend sent to me. Apparently the gift card that I used was the wrong one. But that was the only one I had. The one that I should of used was for $50.00 and the one that I used had a balance of $6.81 which I had used at this same location before. After I presented the card to the waiter, he came back to the table there was a problem with the card. The amount was for $61.89. And then this woman came over and I assumed that was the Manager who I had never seen before because I know all of the people at the restaurant and I have become very friendly with them. They know me for years. As I am a regular customer. But after what happened yesterday, I am having second thoughts about going back to that restaurant which was a favorite place of my husband and myself. We both loved it. To make a long story short, the Manager came over and asked me if a had any collateral. And of course I said no. And said to me that I could not leave the restaurant if I did not pay the bill and even threatened to call the police. And she said that you would rather not do that and neither did I. So I paid the bill with my debit card which left an overdraft in my account because of another check that was cleared the very same day. I just wanted to crawl down a hole and forget that had happened. It is the worst feeling in the world when you cannot leave a restaurant because you were short on cash. This has happened before when I was short on money and they took care of it. This was was a different Manager.

      Business Response

      Date: 01/11/2024

      Hi,

      I am very sorry for the inconvenience this has caused you. We understand there are some things out of our customer's control and we will do our best to assist you. 

      We will be happy to investigate your gift cards. Please attach front and back images (or screenshots, if digital) of your cards. Once we receive these images, we will be able to access the gift card numbers to investigate their transaction histories. 

      Again, I am very sorry for the poor experience. 

      Sincerely,

      Gift card team 

    • Initial Complaint

      Date:01/04/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a full refund for my order from Outback in ******** Park, ** on December 31, 2023. My order number is #*****************. The ribs were undercooked, the Bloomin' Onion shrimp were soggy and ****** peppered, and despite requesting a cheeseburger with no pink, the burger still had pink. I have attached photos as reference. The food was not edible. Location -Outback Steak House ********************* ** *************** online order delivered 8:17 pm 12/31/2023 ********************** **********

      Business Response

      Date: 01/05/2024

      Guest concerns have been addressed and resolved.

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/4/23 I ordered takeout ant the ********** location and I had a fillet steak, which was very tough and cold. My salad was missing the dressing and my lobster was raw totally raw . the other steak, which was a ribeye was also cold and very tough big disappointment for the amount of money that I spent. Raw lobster a safety issue for me. I was expected to cook my own lobster?People working in the kitchen should be ashamed of herself, and management obviously is not managing.

      Business Response

      Date: 12/07/2023

      Guest concerns have been addressed and resolved.

      Customer Answer

      Date: 12/07/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:11/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on 11/05/2023 i ordered a carry out online with the wrong store location through the companies website i called and spoke to the store manager to cancel the order and be refunded for the amount of $82.70. The manager still has not canceled the order or given back my money for an order i never received

      Business Response

      Date: 11/15/2023

      Guest has been contacted and refund has been issued. 

    • Initial Complaint

      Date:10/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $50 Bloomin Brands gift card and despite it clearly saying online that the gift cards do not expire when I try to use the gift card online at Outback or check the balance online or by the phone it says that the gift card is expired or invalid. The card has never been used, I just now removed the sticker covering the pin for the first time. I also see that I'm not the only person with this issue as there is another complaint from 6/30/2023 with the same problem. It is my birthday and I was really wanting to use this giftcard so this is extremely disappointing.

      Business Response

      Date: 10/26/2023

      Hi ******,

      Happy belated birthday! I apologize for the inconvenience. We have replaced your gift card on 10/25/23 and this has been resolved. 

      It is our pleasure to assist.

       

      Sincerely, Gift Card Team 

    Outback Steakhouse is NOT a BBB Accredited Business.

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