Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of Tampa

  6130 Lazy Days Blvd Seffner, FL 33584-2968

• 

  Lazydays

  4037 Airport Highway Alcoa, TN 37701

• 

  Lazydays RV Of Nashville

  1005 Beasie Rd Murfreesboro, TN 37128-3134

• 

  Lazydays RV of Milwaukee

  390 S Sylvania Ave Sturtevant, WI 53177-1230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February, 2023, I purchased a new ************ Transcend 235bh travel trailer. A few months later, I received a recall letter stating that the unit was built without an emergency exit window. I was advised to return it to the dealer for a replacement window. I brought the trailer back to Lazy Days in ************ and was told that I should have it back in a few weeks. It has now been almost two months and my texts and phone calls are being ignored. I am unable to reach anyone to find out the status of the repair. The last message I received stated it was almost ready and should be finished soon. That was over two weeks ago. They also told me I was not allowed to remove the trailer from their possession. I own the trailer and they are illegally keeping it from me. I need this resolved ASAP.

  Business Response

  Date: 09/25/2023

  Thank you for bringing your concerns to our attention. Our records indicate the recall work to your unit was completed on or about 9/7/2023, and the unit was picked up on or about 9/13/2023. Lazydays strives to provide the best service possible as quickly as possible, but at times there are conditions outside our control that can cause a repair job to take longer than anticipated. These conditions include receiving warranty approvals and the time it takes for parts to arrive, which were both factors on this recall job. We are happy to see that the work to your unit has been completed and you are able to enjoy your unit again. 

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchases a ************ Reflection 5TH Wheel on Aug 5th 2023. The first weekend we took it out the Two AC did not work right on both the thermostats would cut on and of, change the set temp, change from AC to heat. I ended up turning the Front AC off and Taking the touch screen cover off the back AC to get it to work right. Found out this is a common problem with the Dometic CT thermostat. I called and e-mailed *********** and the General Manager with the problem. The ** came with a 30 day warranty that the Salesman told us it did not matter where we were they would take care of it. I ended up calling the **** support line who agreed it was the thermostats and said they were having a lot of problems with them. He told me to call Scheduling where I purchased it and they would send me the replacement parts. I called Scheduling and they told me I would have to Bring it in they would look at it then order parts and I would have to bring it back to have it installed. I explained I live a 4 hour drive from them and could they just sent me the thermostats and I could install them. She said no I would have to bring it in twice. Then she told me it would have to be before my 30 day warranty ran out and only see people n the week day. That meant I would have to take two days off work and drive a total of 16 hours to get a $50.00 part change out. She told me she would get the ** to call me and see if they =could mail me the part This is day 5 and no call back yet. I call them and told her she was asking me to take two days off work and spend over $200.00 in fuel to get $100.00 part changed out could they just mail them to me. She said she would transfer me to parts and I could order the thermostats and they would mail the to me. I ask if it was still covered under warranty and she said no I would have to pay for them. I had to bring it in for the warranty. Even their **** guy said the problem is the Thermostats. I SENT THE A VIDEO OF THE PROBLEMS. Still will not help me

  Business Response

  Date: 09/12/2023

  Thank you for bringing your concerns to our attention and allowing us the opportunity to assist. We understand the importance of fully functioning systems and the frustration that comes from a system not working as expected while attempting to enjoy your unit to its fullest extent. We have brought your concerns to the attention of your local dealerships management team, and requested you be contacted directly to discuss the best options to either complete the needed repair or provide you with the requested parts.

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20520184
  
  I am rejecting this response because: That has been the problem they do not reply to an type of contact. They  will not return calls , I have called the **** line several times left messages and gotten no return calls, I have sent all my contact info to their costumer support e-mail no contact I have called the location where I purchased the unit and no return calls , Text or e-Mails. I  will accept only when they have contacted me about my problem. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I just wanted to inform you that LazyDays did get in touch with me and solved my complaint ********. They paid me for the warranty work I did on my RV. 
  Thanks for your help.
  

  
  

  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/19/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** - 2023 Thor Inception 38MX (VIN# *****************)I bought and picked up a New 2023 Thor Inception 38MX on 20 Jul 23 from ************ in ******, **. Dropped Off RV at Lazy days RV on 03 Aug 23 for I Owe Yous from Lazy Days when purchased.***** Cap Top and Front Cap Top Oxidized. oFront M3 Plastic Coating Bubbling and Separating. oScratches in Various Places through-out (Rear Passenger Side Bottom Corner)I was told by ************* that it would be done by Mon/Tues (7/8 Aug 23). Changed to Friday (11 Aug 23). Picked Up on 11 Aug 23. Was told I could not get on the Roof due to ******************* to see the Repairs or I would have complained then and there.Repairs Done by Lazy Days:oTook 3M plastic off and chose to spray on its replacement, looks good so let's see how it holds up. ***** chose to 'roll' on Dicor Roof Coating on the whole top of the front cap. I don't know why they chose to do this instead of buffing or repainting it as it came from the factory? Unless there is an excellent reason for doing this, I have a problem that I will want to address with Lazy Days management.oThey also left Dicor on and around things that it shouldn't be on and a part of the cap is missing Dicor which could possibly leak. ***** said they couldnt Buff Out Scratches on the Right Rear Corner, they said they Repainted it. Area is not as shiny as the rest of the *** They did not sand down etc to remove the scratches, they just painted over them.oAlso, there are several spots on the sides of the roof that are cracking/deteriorating. They should have seen these and addressed a repair for them.I want everything repairs as it should have been done in the first place.

  Business Response

  Date: 08/29/2023

  At Lazydays, we value your customer experience and look forward to working with you on the prompt resolution of any concerns you have. These concerns have been forwarded to the management team at your local dealership along with the request that a dedicated representative contact you to obtain a list of all concerns and schedule an appointment to resolve them. Thank you for bringing your concerns to our attention and allowing us the opportunity to assist. 

  Customer Answer

  Date: 09/07/2023

   
  Complaint: 20493946
  
  I would like to keep this case open until Lazy Days actually do what they say they are going to do. I have an appointment to drop off my RV on 16 October 23 at which time they say my RV will be a priority, they are going to fix all the discrepancies, will start on it the day I drop it off, and will complete all repairs in one week. 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
   I have an appointment to drop off my RV on 16 October 23 at which time they say my RV will be a priority, they are going to fix all the discrepancies, will start on it the day I drop it off, and will complete all repairs in one week.  This closure of my complaint is with the understanding that if my issues are not resolved after this upcoming appointment I will be reopening my BBB complaint to pursue further.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased new 2022 Coachmen ***************************** from Lazydays RV in ********** **. Issues started right away with water leak under sink. Was told by Lazydays I would need to bring camper in for repair at my expense. Instead hired a camper technician which cost me $365.00. Latch on outside kitchen door failed. Tried replacing myself with 3 new locks to no avail. Then more water leaks at water pump. Hole in underbelly of camper. Tried repairing myself. Found standing water in fabric underneath camper. Was told again I needed to bring camper in at my expense. Cost me another $750 to have it towed. I did a walk-thru with **** to point out all issues. Found out original water pump was bad. I asked for a detailed/itemized list of repairs they did. Never received. ****** returned with broken bathroom door, bowed wall in bunk room, damaged frame on slide-out, and water still under camper with insulation soaked. Contacted Lazydays again was told by **** that ***** would call back. Have not yet heard back. There are many other issues wrong with this camper. Too many to mention with the amount of space I have here. I have written documentation and numerous pictures of all issues. I am requesting a full complete refund as well as any/all out of pocket expenses.

  Business Response

  Date: 08/28/2023

  We are sorry to hear you are having concerns with your recently purchased unit. All new units are sold with a ********************* Warranty, ensuring any warrantable issues found within the warranty period can be addressed and resolved. All customers are provided a copy of this warranty at the time of sale. While everyone hopes that a warranty will not need to be utilized, there are times when a product may need repairs or adjustments. Based on the Terms and Conditions of the contract signed by both parties at the time of sale, Lazydays is not in a position to honor your request for a refund.  Lazydays has communicated to you that it will, in the spirit of goodwill, visit your unit and review your concerns. We are also attempting to communicate with you to send a technician to your location to provide assistance, but have not been able to reach you. Please contact your service advisor or service manager at the Lazydays location directly to coordinate this or discuss the matter further.  Lazydays has an excellent relationship with its manufacturers and is more than happy to work with Tiffin to complete any warrantable repairs. 

  Customer Answer

  Date: 09/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought a $135,000 Thor Tranquility Sprinter Van and LazyDaysRV has had it in their service **** for months. they will not return our calls or provide the status of warranty repairs. we want our warrnaty repairs completed and our van returned

  Business Response

  Date: 07/25/2023

  We understand the importance of completing ************ in a timely manner as well as ensuring open communication regarding the same. We have reached out to management at your local Lazydays RV dealership and it appears parts delays have extended the time for repair beyond initial expectations. Someone from your service team will be in touch shortly to provide an update directly. Thank you for bringing your concerns to our attention and allowing us the opportunity to respond. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-28-2023 I purchased a 2023 ** from Lazys Days **. During the week July 1 to July 4 I took a trip to ***********. During that trip there was heavy rain and the ** leaked in the master bedroom and wet the bed. Also the generator would only run occasionally, and the air conditioning would not keep the Rv cool and other cosmetic problems were discovered. Before the purchase a walk through was done and I was informed everything would be corrected by the salesperson. When I returned to complete the deal and financing I was told by the salesperson and the financing person everything had been corrected and it was ready to go. I did take their word i goog faith. After the trip I called with a complaint and was told it would August before they could fix it. I went to the lazy day dealer and spoke to the Manager who in return spoke to the maintenance personnel. He informed me they would be contacting me. I have a two week vacation the last two weeks of July and one week in August. I would certainly appreciate any help you can provide.***************************

  Business Response

  Date: 07/24/2023

  Thank you for bringing your concerns to our attention. A member of management has contacted **************** directly to assist with the coordination of any needed repairs. 

• Initial Complaint

  Date:06/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was illegally sold a ** by Lazy Days in ****** ********. The dealership was required by CRS 42-4-310 to provide me, the buyer with a passing emissions test or a voucher for one. Lazy Days neglected to provide the required documentation at the time of sale. Once I found this information out, I requested that they unwind the deal and refund me my down payment and pay off the remaining loan on the vehicle. I was told by both the Sales Manager **** and the Regional Manager ***** that they are trying to "make it right" by having the vehicle fixed. The vehicle was in their possession for a month when they called again to tell me that the vehicle was fixed and now has a passing emissions test. The underlying issue that caused the ** to not pass emissions in the first place was a check engine code P2292, a code indicating erratic injector control pressure. The invoice that the repair facility sent has the only repair being that they re-connected an intake pipe that they say was not attached properly. There were no repair related to the injector pressure control that Lazy Days' own service manager said he had seen before and was likely to be resolved by replacing a faulty injector. The Dealership is refusing to refund my purchase even after they admitted that they were liable to supply the emissions test at the time of sale. Their preferred resolution was to fix the vehicle and have me retain ownership but they failed to have the vehicle fixed and instead tried to mask problems to get the passing emissions test. I wish to have my down payment returned to me and the outstanding loan paid off so I can wipe my hands clean of this vehicle that was illegally sold.

  Business Response

  Date: 07/06/2023

  Thank you for allowing Lazydays to investigate this matter and respond to your concerns. In accordance with state law, when Lazydays was made aware of the emissions concerns with ************************ unit, we elected to use a 3rd party sublet to make the repairs at the dealership's expense. It was determined the source of the error code was an unsecured hose connecting the airbox to the turbo. Once the 3rd party repair facility completed the needed repair, Lazydays transported the unit to the emissions facility, where it passed the required testing. Respectfully,Lazydays is not required to repurchase the unit under these circumstances; we apologize for any inconvenience and thank Mr. ******** for allowing us the opportunity to resolve the emissions concern.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2022 VanLeigh Beacon from the business in ********, **********. We did a walk around to put blue tape on places that were questionable for us. After putting $60,000 down, we were told to come back in 12 days and it would be ready for us. When we arrived, nothing was done and we were made to stay in the parking lot while they did things. They came in 6 or 7 times asking what it was that we needed done! We were treated poorly. In the contract it stated that there was no changing your mind about the purchase. They never detailed the rv and when asked about certain things we were shunned. We asked for a bottle water and was told that there was a machine that we could buy one. They hurried and put our satellite on, a washer and dryer in and a different toilet. Later on we found out by traveling that they didn't brace the washer and dryer in so we ended up with water gushing out from under our pantry in the kitchen. When we had a mobile tech look, he found about an inch of standing water underneath in a storage area. We are afraid of wood rot. The satellite was put in so bad we can't use it. When we tried to clean the dryer hose out, we found that it had a large rip in the hose. We started contacting them last November (2021) and was referred to 5 different people. When we first contacted *********************** (GM) he told us he would send a mobile tech to fix what they could as we are full-timers. When called to talk to him we were given another name. That went on until May(after 4 more people). We have never heard back. We have had many mobile techs, we have been towed due to losing the trailer brakes,been in a few shops and even gone to Mississippi to the manufacturer. I believe that they sold us a defective product. We would like our down payment back and they can have their rv back.

  Business Response

  Date: 08/01/2023

  Thank you for bringing your concerns to our attention.We have investigated this matter with your local dealership on your behalf. It appears that our dealership is still waiting for your response to schedule your unit in and to diagnose your issues since your last conversation with the General Manager in February of 2023. We would be more than happy to continue assisting you,and we request you to call your Service Advisor as soon as possible to confirm your list of issues so we can promptly address your concerns. We have an excellent relationship with our manufacturers and will work with them on any warrantable repairs needed. We value you as a customer and appreciate the opportunity to respond and assist. 

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20222738
  
  I am rejecting this response because: I have been dealing with the business in ********** since last September.  They have not only made promises, but each time I have contacted them, I have been given to a different person who doesn't have a clue about anything that I was saying. I have been given 5 or 6 different people to "talk" to. Once, I was given a name that didn't even work there. It took over 9 months to get the paperwork to register the rv. Every time we would call nobody could find it.  It took a call to ******* for somebody to "magically" find the paperwork.  They even sent us a check that was outdated by months. They have treated us like c*** since we got there.  The only person worth anything is a gentleman named ***. I'm sorry but we would like nothing to do with them but our down payment back and they can have the rv back. Thank you for your time

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/14/2023

  Since being made aware of your concerns, we have assigned a dedicated member of management to contact you in an effort to assist. This representative has made several attempts to connect with you, all of which were unsuccessful. We understand your request is for repurchase, however, according the contract between yourself and Lazydays signed at the time of sale, rescission or revocation of acceptance is not an available remedy. We have several other options that we believe we can leverage to resolve your concerns, and ask that you allow us the opportunity to turn your experience around.

  Customer Answer

  Date: 08/21/2023

   
  Complaint: 20222738
  
  I am rejecting this response because, you replied that a "dedicated management person" had unsuccessfully tried many times to contact us. There has not been one call to us. I am getting tired of the business here in ********** telling you lies!! It doesn't surprise me though.  They said that we could not have our deposit back but there are other options available.  What would they be? I am sure that we would get some kind of response from you. The few times that we have contacted you in *******, we have gotten a response within a few days. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/19/2023

  We sincerely regret that we have not been able to find and amicable solution thus far. We understand your standpoint that you have not been contacted, however, we have written communications from your local dealership that indicate emails have been sent in the past with no response, as well as calls made and voicemails left. We genuinely want to assist you with any and all concerns you have and work to turn around the experience you have has thus far. In order to do that there needs to be communication between you and the dealership directly as the Regulatory Compliance and Consumer Affairs Team cannot assist with diagnosing or completing repairs to your unit. We have confirmed the phone number and email address on file matches the information provided by you through the Better Business Bureau. Seeing as you are not receiving our communication attempts, please contact our dealership at ************** and ask to speak with *************************** directly. He is aware of your situation and ready to assist along with the help of your assigned service advisor. 

  . 

  Customer Answer

  Date: 09/23/2023

   
  Complaint: 20222738
  
  I will be getting ahold of the gentleman at the Woodland Lazydays. I apologize for not doing this sooner, but we had something come up that needed to be addressed. You had mentioned other options.  Would you please let me know what they are? Thank you 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/06/2023

  Good day. Here's the phone number of our Woodland **************** to call ************. Thanks for contacting Lazydays. 

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20222738
  
  I am rejecting this response because: I have tried numerous times to contact ******. He is always away from his desk no matter what time that I call. I have left messages and have not gotten a response. I am ready to have someone fix the problems that your employees caused and send you the bill. At least then I'll know that it's been fixed properly. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 03/06/2024

  As an update to this complaint, we have further reviewed this and reached out to the dealership at Lazydays of ********* at Woodland.  

  Service Manager, *************************** spoke to ***************** yesterday, and received confirmation that she has sourced a mobile company to do the work on the trailer and is getting the issues completed with that company.

  We understand the importance of effective communication and apologize if this has been lacking in her experience.  We recommend that ****************** reach out directly to ***** at **************, should she have any further concerns. 
  
  Lazydays appreciates Ms. ******** business and hopes to continue serving her moving forward.

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 20222738
  
  I am rejecting this response because:

  The call that I received yesterday was from (supposedly) Lazydays in ********, **********. The person that called never said who they were. Also, I never said that a mobile company was taking care of our problems with the ****** just shows that Lazydays can't be trusted. They stopped communicating last fall. Why are they starting again now? They have never been helpful ever since we signed the paperwork. They have done absolutely nothing for us. After the walk through where tape was put on obvious problems, we came back 2 weeks later and nothing was done. It wasn't even detailed! It was filthy, inside and out! It's a horrible place to do business with. 

  Sincerely,
  
  ***************************

  Business Response

  Date: 03/12/2024

  We have reached out to the dealership location again and the Service Manager of Lazydays of ********* at Woodland, ***************************, has contacted ******************, this time via the email provided to this complaint, to discuss any current issues she may be having with her unit and to see what he can do to restore **********************' relationship with Lazydays. 

  We sincerely apologize to ****************** for any miscommunications, or lack or communications in the past and hope to provide excellent customer service to ****************** moving forward.   

  We appreciate the opportunity to address these concerns and we hope to continue serving ****************** in the future. 

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 20222738
  
  I am rejecting this response because:

  The best way to give us an excellent customer service experience is to give us our down payment back and take back the RV!
  Another thing is to fix everything that is wrong with it that should have been done before we even received it! I spent over 2 hours putting blue tape on problems that I saw, only to come back after about 2 weeks to all the tape off and nothing was done. We had to spend about 3 days in your parking lot and had employees come 5 times asking what we needed done. We were treated horribly after we signed the contract! You wouldn't even give a bottle of water. You told us we could go buy one.
  The only thing good that happened was an employee named *** was an absolute pleasure. He helped us so much transferring our belongings. 
  Did you know that it took us almost 9 months to be able to get the rv registered? The paperwork kept getting "lost" and nobody seemed to know anything about it. 
  With everything that has happened since we got it, in our opinion, it's going to take a lot to give us an excellent customer service experience. 
  We're anxious to hear what you have to say. 
  ***** and *************************;

  Sincerely,
  
  ***************************

  Business Response

  Date: 04/03/2024

  Dear ******************:

  We have received your rejection to our prior response and would like to apologize again for the inconvenience and service you have received. We understand that you feel we have fallen short of great customer service. As a gesture of goodwill, the dealership would like to offer you a detailing at no cost to you.  *********** manager at our ************ location, ******************** had previously left the voice mail to you, and he followed up in an email regarding the repair issues.  We have asked him to reach out again regarding those, and to arrange for you to bring your Unit to the dealership at a date and time that is convenient for you, for the detail. For your records he can be reached via email at ********************************** or by phone at **************.
  
  Your satisfaction means everything to us, and we are sorry your experience did not meet your expectations. 

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see the uploaded document marked ****************** dispute for a detailed letter

  Business Response

  Date: 07/06/2023

  Thank you for allowing Lazydays to investigate this matter and respond to your concerns. We do not represent the service contracts we sell as bumper to bumper warranties.  Customers are provided with a copy of the service contract, which outlines what is and is not covered, prior to the customer signing the document at the time of sale.  Mr. ******* concerns were escalated to management who reached out to him; however, our calls have not been returned. Lazydays is happy to speak with **************** regarding his concerns.   Again, thank you for the opportunity to respond to Mr.******* **********

  Customer Answer

  Date: 07/08/2023

   
  Complaint: 20190939
  
  I am rejecting this response because: The response is in large part false. Do they misrepresent the service plan. As I stated in my first response. Their current sales manager confirmed that a sales person in the past had a history of "bumper to bumper" misrepresentations.  Second I have made several documented attempts to speak with management at Lazy Day.  No phone calls, were received by me  and no voice messages left. No emails have been received.  I very much am interested in a compromised resolution. Here again is my contact information and I would be more than happy to set up a face to face meeting at Lazy Days.

  Cell ************

  Email *******************

  Available for a meeting after July 15th. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20190939
  
  I am rejecting this response because:

  Please see Attached
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/06/2024

  As an update to this complaint, the General Manager of the Lazydays of Denver at ********* reached out to **************** and was informed that his billing issues were resolved with his credit card company. Additionally, he said that after the dealership reviewed his warranty with him, he understood that wear and tear items were not covered, and at this time all issues have been resolved. 

  Lazydays strives to provide exceptional service and we hope that the dealership's offer of a free inspection, at ******************** convenience, will help. 

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving **************** in the future. 

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I look forward to the new management and hopefully a good experience on my first visit with them. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me an rv with black mold and dry rot in the back especially of my rv. I found the mold cause I'm mounting a tv on the back wall where mold is located. My girlfriend and I have been having breathing issues cause of it. So please be aware lazydays are selling rv with mold issues.I'm attaching pictures of the damaged and molded area of the rv. I'm the picture, you'll my cpap machine there because of the breathing issues I have.

  Business Response

  Date: 06/22/2023

  Thank you for expressing your concerns and allowing Lazydays the opportunity to respond. At the time of purchase, according to our records, this unit has no indication of the concerns you mention.  If you would like to schedule an appointment to have the unit seen and assessed, please contact us at ************** or by requesting an appointment at the below link.
  
  *******************************************

  Customer Answer

  Date: 06/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************