Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lazydays has 28 locations, listed below.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of The Villages

  4505 Monaco Way Wildwood, FL 34785-9503

• 

  Lazydays RV of Knoxville at Strawberry Plains

  835 Huckleberry Springs Rd Knoxville, TN 37924-4347

• 

  Lazydays RV of Phoenix-Mesa

  2260 E Main St Mesa, AZ 85213

• 

  Lazydays RV of Portland

  16803 SE McLoughlin Blvd Portland, OR 97267-4957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lazy days auth dealer of tiffin, near end of tiffin warranty they claim only 5 items can be warranty per visit. ***** to give new visit inside of the warranty. ****** claims this is an inappropriate business statement. Company would repair items if I private pay items under warranty. Fraud on lazy days, fraud by tiffin. 600k Rv with slide walls falling off, appliances falling out bc lazy days cant put in a screw, basement doors falling off. Claim only one door counted per warranty service, rusted used leveling jacks put on. Entire walls separating and falling off track. Spy set slide requires manual extension and retraction, lazy days and tiffin KNOW this product DEFECTIVE!

  Business Response

  Date: 06/07/2023

  When ******************** scheduled her appointment for service work, one warranty item was originally presented.  It is not a blanket policy that scheduled service visits are limited as to how many items may be included in the Repair Order. However, we limit the number of repairs permitted to ensure quality work in a timely manner.   Lazydays has agreed to include all 20 items ******************** wishes to present and is working closely with the manufacturer, Tiffin.  A Tiffin representative is scheduled to visit the dealership today to evaluate the warranty claims. We apologize for any inconvenience or misunderstanding. 

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Lazydays to fix the slide out in my Coleman camper. My unit was there for 17 months before they we able to properly fix it. I lost work and money due to the fact it took so long for them to fix. In the time it was in their possession they damaged my screen door which they agreed to replace and now the contact Eric S won't respond to my emails. Also, while in their possession the siding was damaged, and they are refusing to either fix it or pay to have it fixed. This was on their lot and in their possession and they are responsible for the damages that happens on their property.
  
  

  Business Response

  Date: 05/31/2023

  Lazydays apologizes for the service delays. The Director of Service has spoken directly with the customer and is working to get his issues corrected.

  Customer Answer

  Date: 05/31/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** April 2020 we purchased a NEW Highland Ridge Open Range ( model 322RLS ) ** Trailer from LazyDays RV Superstore in *******, *******. We bought the extended warranty, tire protection, road protection and other warranties as we were setting out to explore ******* and wanted protection for problems that *** occur. We were told by the Business Manager, ***************************** , at Lazydays RV, and salesman, ***********************, at Lazydays RV, the warranties would be in place should something break down. The warranty company is ************************** ******** **** ** January 2023 ( winter ) our furnace stopped working. We could not take the ** to a service center so we asked for a mobile technician to come to ** to fix. The technician fixed the furnace, I paid them and then I sent the bill with all the information to the warranty company, ************************** ******** **** denied the claim saying that we did not get prior authorization from them. When I spoke with **** **** their manager said THERE WAS NOTHING THEY WOULD DO! I called Lazydays RV and the finance manager told me THERE WAS NOTHING THEY COULD DO! So the safety net that we were sold WAS NOT THERE! **** **** is NOT REPUTABLE! They take your money and when you need the service PAID FOR they say TOUGH LUCK. ***************************

  Business Response

  Date: 05/11/2023

  Lazydays apologizes for the customers experience with the warranty service.

  ******** ***************** Services (****) has specific requirements for submitting warranty claims. They require the customer or repair facility to receive prior authorization before completing a repair. This is listed in two locations on the contract agreement, which the customer signed acknowledging. A copy is attached for review.

  **** is a third-party warranty administrator and not a subsidiary of Lazydays. The warranty guidelines are provided to the customer for their reference.

• Initial Complaint

  Date:05/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought our chaparral RV brand new in august 2022. When we picked it up the front level leg was bent, the outside coating was not done, the scotch guard was not done, the sink had a crack. We took it in for repairs in October of 2022..finally got it back in April of 2023 only to find there was a huge ***** in the master bedroom, the stereo doesnt work properly, the tv is cracked, its missing caps, the top of the shower is coming out and we have left several messages for the Loveland service location. I finally got a call back from the new service manager who was going to have someone call me back but of course that hasnt happened. We paid over 90k for this brand new camper and its been nothing but the run around, they have had our camper longer than we have!

  Business Response

  Date: 05/15/2023

  The local dealership has reached out to the customer and they are working directly with her to schedule repairs.

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4th, 2023, we received a call from Lazy Days RV in ****** that our RV had been repaired and available for pick up. Upon arrival to pay the $500 deductible, we were presented a bill for $922.59. Lazy Days stated that the additional fees of $422.59 were for the labor hours ***** would not cover. We were told at that time, that all other insurances companies cover those added labor costs because the repair required an ASE Certified Technician and that Geico has done so in the past as well. We paid the full amount and removed our vehicle from the Lazy Days lot. I have never had this issue dealing with an insurance company and repair shop not agreeing to the covered amounts in the past. There was never an extra charge the insurance company did not pay for or negotiated for the client. One has to ask, since when did the insurance company not act in the best interest of their client by fighting these extra expenses? And since when is the $500 deductible no longer just that?Or is the repair shop unscrupulous by adding extra charges to the bill?

  Business Response

  Date: 05/11/2023

  The customer is correct, the additional charges were the billable labor hours ***** did not cover. Geico pays $150 an hour and Lazydays hourly rate is $174 an hour. This information was communicated to the customer, as well as the *************** adjuster. The customer was informed that they would be responsible for the additional charges.

  Lazydays apologizes for any misunderstanding between all parties involved, but we respectfully decline the customers refund request. 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my rv in this dealership back in November for a water leak that they found and fix that was under warranty. They said we would have to ***************** back in to have the water damage repaired as they had to order in some parts. They got the part in finally in March. We took our rv in and they needed 7.5 hours to replace the water logged wood and instead they put a sticker over the wood. They recieved parts from manufacturers and admitted to ** they put a sticker over it instead of replacing the wood but I have paperwork saying they replaced the wood. Also when my rv was there they broke my **** and my plug. They left the rv unlocked at all times in the lot. I asked numerous times for picture of work they were doing because I couldnt trust they are actually doing the work and I got random picture of under my kitchen sink. They also fixed a water leak in November and the particle board flooring was saturated in water without or knowledge until we saw the leak. They then tested the wood for moisture in April and found no moisture because the trailer had been sitting and drying. They are trying to fraud our warranty and rip customers off.

  Business Response

  Date: 05/02/2023

  The customer stopped by the dealership and the service advisor walked her through the unit and provided an update on the repairs. The team listened to the customers warranty requests and submitted them to the manufacturer for approval. The team verified the floor area in question did not have visible water damage and sent pictures to the customer. 

  The team discussed the plan to address the warranty concerns directly with the customer. ********************** apologizes for any misunderstanding, and the service team will continue to work with the manufacturer and customer to complete the needed repairs.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2022 travel trailer from them in July 2022. The trailer has been to the dealership 4 times for a water leak and it is still leaking and causing mold. It now has to go back for the 5th time. We asked to have them replace the trailer and they said we would have to pay ****** to trade the trailer in or have it replaced. We have had a hard getting anyone to return a phone call we have had to call the corporate office in *******.

  Business Response

  Date: 04/25/2023

  Lazydays apologizes for the warranty issues the customer has experienced. The service team has been working with the customer to address the issues as they arise. The customer is scheduled for a service appointment on April 26.

  Under the terms and conditions of the purchase agreement,the remedy for issues that *** arise would be to have repairs completed under manufacturer warranty or an extended service contract purchased. Please refer to item 8 from the terms and conditions.

  8.WARRANTIES/REMEDIES.  ANY WRITTEN WARRANTY OR SERVICE CONTRACT I RECEIVE FROM A MANUFACTURER OR THIRD-PARTY SERVICE CONTRACT PROVIDER ARE MY SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEMS I MAY HAVE WITH THE **** AND I HAVE NO REMEDIES AGAINST YOU INCLUDING, BUT NOT LIMITED TO, REVOCATION OF ACCEPTANCE AND/OR RESCISSION. I AGREE THAT THIS PARAGRAPH APPLIES EVEN IF MY REMEDIES FAIL OF THEIR ESSENTIAL PURPOSE. I ACKNOWLEDGE THAT ANY THIRD-PARTY WARRANTIES AND SERVICE CONTRACTS HAVE BEEN MADE AVAILABLE TO ME PRIOR TO PURCHASE,UPON MY REQUEST.
  

  Purchasing another unit and trading in this unit is always an option. We understand the customer has already looked into this, but that would be the other option available according to the terms and conditions of the purchase agreement. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything was fine until I signed on the dotted line. Once I started to see issues with the ** and tried to used the warranty they gave me the excuses and run arounds. The person in charge of my account is being so rude and unprofessional. They finally gave me an appointment and she didnt even wanted to submit all the issues and the ones that was handled it was a charge and not repaired properly. They took all day to fix it and it still the same the next day.************************* was so unprofessional and not helpful as my delivery advisor they have to go try her for everything and it takes several days and calls to get any response.

  Business Response

  Date: 04/25/2023

  Customer purchased a pre-owned 2019 Thor Four Winds unit back on 3/4/2023. According to the terms and conditions of the purchase agreement, any remedy the customer is to receive would be from a manufacturers warranty or a service contract. The unit purchased was a pre-owned unit, so any warranty coverage would be through a purchased service contract.

  The service team reached out to the customer and offered a service appointment as early as April 19.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* wanted to buy my travel trailer. I was going to sell it to them at a loss of ********. I gave them a cashiers check and the travel trailer was shipped to them. ******* rejected the travel trailer deal but they did not return by cashiers check after repeated phone calls and texts.

  Business Response

  Date: 04/10/2023

  Lazydays was in the process of purchasing this customer's trailer, but after inspecting the unit it was not in the condition expected. The General Manager has asked the customer to retrieve his unit from the property, but the customer has refused. The customer has been informed that he is incurring stores fees until the unit has been removed. Once the customer removes his unit from the property, his refund can be processed.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19899286
  
  I am rejecting this response because:The ** is lying to you. He knows that the **** of America needs his permission to come on his dealership property to pick up. He was provided the **** of America repossession **** to provide permission to pick up trailer and never did. The ** has my phone number and email and can text me. I have not known what has been going on with the trailer for weeks. It could have been off the lot already with the ** would cooperate. Lazydays has to provide information and it could have already been gone.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/21/2023

  A manager from the dealership has been in contact with the customer. The customer will provide him with the contact information for the bank so the pick up can be arranged.

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very hard to talk to them. Bought camper and could not get a door repaired. Had to use bunny cords to keep door closed. Was told to contact mfg and mfg said I should contact dealer. At one time I was given the wrong mfg to contact. Mfg. After several weeks of trying to get fixed tools me to cantact one of several names they gave me. I did but my cost was $125.00. If they did not have right part or whatever and had to come back it would be another $125.00..lazy days would not return call several times. They would not call mfg for me to get some help. There were other problems but we will leave it there. WORST WARRANTY/DEALER/MFG KEXPERIENCE EVER.

  Business Response

  Date: 04/14/2023

  We apologize for the communication issues the customer experienced. ********************** does not offer a warranty, as outlined in the terms and conditions of the purchase agreement.

  7. EXCLUSION OF WARRANTIES FROM LAZYDAYS. I UNDERSTAND YOU MAKE NO WARRANTY REGARDING THE **** AND EXCLUDE ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ANY WARRANTY OR SERVICE CONTRACT I RECEIVE, IF ANY, IS PROVIDED BY A MANUFACTURER OR THIRD PARTY SERVICE CONTRACT PROVIDER. I UNDERSTAND YOU ARE NOT AN AGENT OF ANY MANUFACTURER, WARRANTOR OR SERVICE CONTRACT PROVIDER AND YOU ARE NOT LIABLE UNDER ANY SUCH WARRANTY OR SERVICE CONTRACT. ANY PRE-DELIVERY INSPECTION YOU PERFORM DOES NOT CREATE ANY WARRANTY, EXPRESS OR IMPLIED.
  
  The unit purchased is a new unit, which is covered under the manufacturers warranty. The warranty procedure as outlined in the manufacturers ********************************* Section states the following:
  If the need for warranty service should arise, you should contact your independent authorized selling dealer (to the extent possible) or local independent authorized dealer to schedule the repairs. Owner shall deliver this RV for warranty service within a reasonable time after discovery of the Substantial Defect and within the applicable Warranty Period. All expenses incurred in obtaining warranty service, including but not limited to gas, mileage, and accommodations, shall be the Owners responsibility.

  Any scheduling of service outside of the specified terms,would be outside of the agreed upon warranty process and would be at the customers expense.

  If the customer would like to schedule service at our Lazydays ****** dealership, he can call ************.