Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of Vancouver

  1986 Atlantic Ave Woodland, WA 98674

• 

  Lazydays RV of Tucson

  3200 E Irvington Rd Tucson, AZ 85714-1936

• 

  Lazydays RV of Elkhart

  1301 E Sanford School Rd Elkhart, IN 46514-5891

• 

  Lazydays RV of Council Bluffs

  2140 South 35th St. Council Bluffs, IA 51501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The **** Seabreeze Bus ** was taken to Lazy Days to check the air brakes and do an overall inspection before we did a cross country drive to ensure we had no problems, Our appointment was May 17, 2023 to drop it off, ***** was the representative who assisted me, He started on the brakes, and then told me it was moving to the bay to start checking out the **** at that time he advised me a week later it would not start and when it was started it would not stay started it kept cutting off and they could not figure out why so he was calling ******* to assist. this was in July or August, after two weeks at cummins at my expense of having it towed, I hear nothing and contacted ***** for an update to which he had none , so we both continued to call. to end up with further problems as in my complaint on Cummins, Tampa The ** was running prior to going there it was towed because the driver was getting paid weather I drove there or not and with the brakes not being good we did not take that chance. Yet it was in good running condition upon purchase and when it arrived at Lazy Days, So some one at Lazy days didnt do something correct and it stop cranking up , I did not loose money with them as I have heard nothing from them since I picked up my ** from Cummins, Yet I want compensation for the time spent hauling it to and fro and the lost I now suffer for selling it under the impression it no longer worked properly and was basically just a big junk.** I am the only one who lost in trusting a Company that services **'s and they never checked that all was needed was batteries.....

  Business Response

  Date: 12/05/2023

  Thank you for making us aware of your concerns. Investigation of this matter has determined that the unit was towed in to Lazydays for its appointment, and it was not until after the brake repairs were to be completed (after the delivery of parts) that Lazydays employees attempted to move the unit into a bay and were unable to start it. Lazydays made every effort to have a Cummins technician diagnose the unit on site, but when we were unable to have that request accommodated, ************** was advised an appointment at Cummins would be required. The unit was transported to Cummins where Lazydays no longer receives repair status, and ************** was informed she would need to contact Cummins directly for updates. 

  Customer Answer

  Date: 12/10/2023

   
  Complaint: 20929305
  
  I am rejecting this response because: Lazy days did not do all they could do to start the ***** was only towed because that morning it would not start and the tow truck had already been called, we later find after towing to the expert cummins, that it was only the battery that need to be changed, which we found out after being told by both Cummins and Lazy days that it was a bigger problem, they never checked the batteries and thus we sold a perfectly good RV at a lost trusting the information from the experts. I want compensation for my loss.
  
  Sincerely,
  
  ************************* *****

  Business Response

  Date: 12/21/2023

  We are sorry that this experience has caused you to lose our trust. The repair order for the time your unit was seen for service indicates that Lazydays' technicians did assess the engine not starting.Electronic diagnostics showed the engine was not receiving fuel. It was recommended the unit be seen at Cummins for additional diagnosis and repair, as Lazydays is not a Cummins-authorized service center. Because the Cummins facility to receive the unit is a Third-********************* Lazydays does not have additional details on what was diagnosed after the unit left our possession and cannot provide additional information on the matter. Because unit was towed to us by the customer and we could not determine nor validate issues or problems experienced by the customer while the unit was not in control of Lazydays, we are declining compensation to the customer.  
  

• Initial Complaint

  Date:11/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/22/24 I visited LazyDays RV to look at an ** to use on my property for 6-9 months during a home remodel. The sellers understood the intended use. As I was going through the contract paperwork with the Business Manager, ***********************, I was clear that I did not have a vehicle that could tow this 43' 5th wheel and that I would not be using it for travel. ***** stated I would need to add the ** to my auto insurance policy to secure financing. He further stated that I would need to tell my insurance company that I only planned to use it ***** days per year for travel. He said they would not insure it if they knew I would be living in it full time. I responded that I would speak to my agent. At no time did ***** inform me of a cancellation policy or the fact that I could not cancel the purchase. The only thing I can find in my paperwork is on the receipt for the $8000 deposit was that deposits are refundable. I was also given a return policy statement that says items may be returned within 30 days with a receipt.On 11/23/24, I emailed *********************** and ***** that I unfortunately needed to cancel the contract. I had been informed the intended use of the ** was not legal in Boulder County according to Boulder County Code Land Use Code Article ***** B 5 c. Also, I am unwilling to lie to my insurance company as suggested by ***** and therefore would not be able to insure the ** as required to obtain financing.On 11/24/23, at 8:22am, I called ***** to follow up to my email to terminate the contract. He stated there was no cancellation under any circumstances. I told him I was unwilling to deceive my insurance company in order to obtain financing. He told me the lender would force insurance on it anyway. I informed him I would not be taking possession of the **. I followed up with an email confirming the conversation and told them I would not be at the walkthrough scheduled for Wednesday and would not be taking possession of the ** since the intended use was not legal.

  Business Response

  Date: 12/19/2023

  Thank you for bringing your concerns to our attention, and allowing Lazydays the opportunity to address them. We have investigated this matter and determined that Lazydays staff was clear in informing ****************** of her options, provided standard information, and made no suggestions with the intent to deceive. Ultimately, it is the customers responsibility to complete necessary due diligence, or request clarification as needed, prior to the signing of a legally binding contract. The terms and conditions of this contract address insurance requirements, cancellation of contract requests, and the responsibilities of each signing party. Based on this information Lazydays respectfully requests ****************** contact her local dealership to make arrangements to take possession of her unit. If you are truly determined to not keep your unit, our dealership can assist by discussing the possibility of buying your unit from you, or looking at trades if interested. 

  Customer Answer

  Date: 12/28/2023

   
  Complaint: 20911727
  
  I am rejecting this response because: Documentation provided at, and after, the time of sale is unclear and inconsistent. The attached Notice of Adverse Action sent by LazyDays on 11/25/23, states I was "either denied credit or offered credit on terms different from what you applied for". Since I did not receive any notification of changes to financing terms, I understood this to mean credit was denied and therefore the purchase was canceled. Documentation provided during the time of sale is also not clear. See attached reference to deposit refund and returns. Please provide additional information on the terms and conditions of the contract that address "cancellation of contract requests".

  In addition, as previously stated, the seller was aware of the intended use of the *** I believe the seller was aware the intended use was not legal, which explains why they told me to lie to insurance to obtain coverage. Upon further research, it appears to be illegal for a licensed auto dealer (which applies to RV dealers) to compel a buyer to purchase insurance under false pretenses in order to obtain financing. This practice can be considered fraudulent and deceptive. Also, any misrepresentation or deceitful practice used to manipulate a customer into purchasing insurance can be considered a violation of consumer protection laws. Specifically, this could be seen as a violation of the ******** Consumer Protection Act, which prohibits deceptive trade practices.

  As previously requested, the contract for sale should be canceled and the financing terminated.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July, 2023 I bought a brand new 2023 Winnebago View from Lazydays RV of Tampa for US $161,000. From the the day of purchase my generator has not worked, we brought the Rv back multiple times to get this issue address and In the end they washed their hands and sent me off to Cummins for warranty repairs. Being that is a brand new unit this shouldve been addressed by the dealer. Furthermore I have taken my Rv to 2 different coming dealers and after keeping it for 8-9 weeks my issue is still not resolved. The delivery advisor has ignored my last few calls /text. At this point I would like my generator replaced or for them to take my RV and settle my debt.

  Business Response

  Date: 12/05/2023

  Thank you for making us aware of your concerns. It sounds like there may be a larger issue if there have been multiple repair attempts at more than one facility and the generator issue remains. We apologize if you have not received the communication this situation warrants, and have contacted the management team at your local Lazydays dealership, requesting you be contacted immediately for assistance and resolution options. We value your business and hope to turn your experience around. 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is too long to put in this box. It is attached as a ****** doc.

  Business Response

  Date: 11/27/2023

  Thank you very much for brining your concerns to our attention. We understand the importance of effective communication and apologize if this has been lacking in your recent experience. Based on the multiple points that need to be addressed in your complaint with specific details and individual resolution, it is best to have your concerns reviewed and addressed on a dealership level as they will have the most detailed information available. I have made the General Manager of the dealership aware of your experience and asked that you be contacted with an update expeditiously. You should be contacted within 1-2 business days if not sooner. 

  Customer Answer

  Date: 12/06/2023

  Complaint: 20868602

  
  

  I am rejecting this response because:

  
  

  I have had no contact with the general manager. I received an email from *****, whose email signature says he's the parts manager. His emails included some guy named *********************, but i still dont know who that guy is as ive never had any communication with him. I suspect the email I received from ***** is only because I left a 1 star ****** review and sent my complaints to the email provided in the response to my ****** review. He's been nice and has enforced a once a week update from our service advisor which is appreciated and would have NEVER happened without his involvement. 

  
  

  The concern is still that I'm not confident in lazy days ability to follow through with things being done to ******. We are still having random hardware added to doors in the wrong color scheme of the rv. Warranty repairs/replacement parts are not being replaced with the same item (our shower door, for example) both in style and/or color. It's like they're just slapping parts on to be done and there's seemingly no oversight for this or attention to detail and its incredibly frustrating, I notice when things are not the same.... I am not a senile old lady who cant see colors/details. Maybe this is the type of clientele lazy days service department is used to working with? But I am not that.

  
  

  The email chain I'm involved in with our service advisor is more me going back and forth with the service advisor, correcting miscommunication issues, standing my ground on issues shes trying to deny being told about and it's not productive. She's stated the shop ******* would walk through ****** with us, but lazy days is a 2 hr round trip drive for us and I wanted to be sure that the shop ******* was available on a Saturday before we drove up there. I have had no response/confirmation on this despite me bringing it up, asking to confirm if Saturday worked for the shop *******, twice. Instead, I was told today I'd be notified when the work to ****** was completed and they would reach out at that time to "make arrangements" for us to get ******. 

  
  

  However, I asked ***** if it were possible for us to get photos of the completed work sent via email before we drive up there (he was nice about it and said that could be done). We've been told ****** is ready, more than once, only to drive up there and find that it's not actually done and I want to avoid this going forward. After our email conversation today it doesn't sound like our service advisor will be sending any photos of the "completed" work and I'm not okay with it. We have only received a zoomed in photo of the white hardware added to the bottom of the main bathroom door after the door was replaced. The original door did not have this hardware. 

  
  

  ****** is approaching month 3 being at lazy days for warranty repairs (this trip!) and there's still been no acknowledgement of the fact that we are paying for an rv we can't even use or who is going to be liable for cleaning up the mess lazy days is making in ****** IF we ever get it back from them. I'm not comfortable closing this complaint since it's still very much ongoing and at this point we are just adding more complaints to it. I'm more than happy to forward the current email discussion I'm having to whoever wants it. It's a lot of screenshots to upload, which I can do, but forwarding it may be easier for someone else to read/follow.

  
  

  
  

  Sincerely,

  
  

  *************************

  
  

  Business Response

  Date: 12/07/2023

  Thank you for the additional details. While your concerns have been forwarded to the General Manager of your local dealership, the appropriate party with the specific background knowledge to assist you would have been delegated to contact you. In this case ***** and your service advisor.
  If you are concerned about the incorrect parts being installed on your unit we would ask that you address those concerns directly with your dedicated service advisor and parts manager. We are provided with parts by the manufacturer based on availability, and they will be able to best confirm the parts you are concerned about are accurate, or explain any manufacturer substitutions, if that were to be the case.
  
  Sometimes written communications are not able to convey the points we want to make effectively. It may be advisable to set up a time to call your dedicated service advisor to ensure both parties points are being heard and addressed as required.
  
  Please rest assured that all completed work will be quality checked, and units are cleaned and detailed as needed. The Lazydays Consumer Affairs team will contact your local dealership to request the photos as well as the cleaning of your unit prior to pickup. 

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20868602
  
  I am rejecting this response because:

  So you have acknowledged that rvs in your care are cleaned "as needed" and will, allegedly, ensure ours is cleaned. Thank you, this is appreciated.

   

  However, you still have not acknowledged the fact that we have been paying for our brand new rv for MONTHS while it sits at lazy days for work being done under warranty, sometimes waiting for someone to do something with it, sometimes because the service advisor marks it as off lot incorrectly and no one even knows its there, sometimes because no one did the work they said they did and we have to start the **************** again.

   

  Our most recent drop off was in September 2023. It's been at lazy days for 4 (FOUR!!!!) months. We have tried to take it but were told we could not take it off the lot. Before then, lazy days has had ****** for 4+ months at a time, sometimes for 2+ months, it's spent most of the last year on the lot at lazy days due to the service department and their handling/servicing (or lack thereof) ****** UNDER WARRANTY

   

  When you buy brand new cars, and those brand new cars are serviced under warranty, especially those being serviced for an extended period, you're given a rental car. So while you may not have the car you're paying for, you at least have something tangible to use that's comparable to what you're paying for while you're unable to use it. 

   

  We have never been given a replacement rv to use, the service department has been incapable of doing anything in a reasonable amount of time, they won't even let us take ****** off the lot at this point, and yet we are still paying for something every single month that we can not use due to NO FAULT OF OUR OWN.

   

  I want compensation for the time lazy days has had ******, especially when they didnt even realize they had it because our service advisor checked us in incorrectly. I want compensation for the time lazy days has had to keep ****** for several months more than needed due to the fact that they marked repairs off of our list as 'done' but were not actually completed or completed correctly. Lazy days failed to do simple tasks the right way on the first try, causing substantial delays on their end and the inability to use ****** on our end. 

   

   

  Also, please stop telling me to call our service department. Half the reason I filed this complaint is because NO ONE ANSWERS THE ***** OR RETURNS ***** CALLS IN OUR SERVICE DEPARTMENT. They are IMPOSSIBLE to get a hold of unless you physically get in your car and drive to the location to search for someone in the building to help you. For us, it's a 2 hour round trip drive to do this and is not feasible every time we have a question or want an update. 

   

   

   

   

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 12/27/2023

  Further investigation of this matter has revealed that Lazydays staff have actively been working and communicating with customer to prioritize the repairs to her unit to the best of our ability.
  Several factors have impacted the turnaround time of repairs on your unit, including volume, parts availability, and the warranty approval process with Coachman. However, we certainly understand the frustration and the importance of effective communication. Our records indicate your dedicated service advisor has made every effort to update you on the status of ************, including but not limited to weekly emails, per your request. We must, unfortunately, decline your request for compensation based on our investigation and the Terms and Conditions of *********** Order, which advise: "Customer shall not be *********** recover any consequential or incidental damages, including but not limited to, loss of use, lost profits, lost income, etc." We will, however, continue working diligently to complete the repairs to your unit efficiently and to your satisfaction. 

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took camper in for repair on 10/4 to the ******* location after the ***************** location unexpectedly closed. I keep making calls to figure out status, and the phone rings a couple of times and nothing else happens. I called 3 other locations with the same issue. I finally got ahold of someone at the Milwaukee location, and they said they couldnt get into Elkharts system, but that they would have ******* call me. That was on 11/2. 11/7 I texted the lady that was trying to assist me to get an update as I hadnt heard from anyone. She said, talked to my boss, she gave me the name of the head of scheduling to send your info to. I will do that now!! It is now 11/9 and I still havent gotten any response. I guess Im going to have to drive 1.5 hours to get an update. This is the third time Ive had issues with their service department since June of 2022

  Business Response

  Date: 11/27/2023

  Thank you very much for brining your concerns to our attention. We understand the importance of effective communication and apologize if this has been lacking in your recent experience. It appears that we are waiting on the delivery of parts at this time. I have made the General Manager of the dealership aware of your experience and asked that you be contacted with an update expeditiously. You should be contacted within 1-2 business days if not sooner. 

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Now just to see if they maintain communication. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around June/July of this year 2023. I received a recall notice that had to be completed by the dealer, Lazy Days. A appointment was made for August 8th 2023 for recall and several other items that I wanted repaired while the unit was still under the manufacturers warranty. The closest dealer to me was the ********* dealership so that's where it took the unit. After multiple phone calls to the Service Advisor ***********************, Service Manager ********************* and General Manager *********************** and even to the Corporate Offices in *******, we arrive at today November 8th 2023 with the unit still at the dealer for repair. There has been several conflicting answers from both the service manager and advisor and at this point I don't know if any repairs have been done at all. The Service Manager and Advisor keep telling me the same thing that some of the repairs have been denied without any explanation. This is just not acceptable, I want my unit fixed. I took the unit in before the one year manufacturer warranty was going to expire on August 15th 2023. They keep telling me I can pick up the unit anytime and bring it back for repairs. Its just not reasonable to do that with the round trip of over 600 miles.

  Business Response

  Date: 11/27/2023

  Thank you very much for brining your concerns to our attention. There are several factors that could be impacting the turnaround time and warranty claims status of repairs on your unit. However, we certainly understand the frustration, and the importance of effective communication. We have made your service team and the General Manager aware that you are still seeking assistance, and asked for their cooperation in efficiently completing any outstanding items we can. Your dedicated service team will contact you within 1-2 business days with a new update and coordinated resolution. 

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26th of 2023, My wife and I purchased a 2014 Winnebago Forza 34T ** motor home from Lazy Days of Tampa. As The salesman was taking us to look at the motor home I saw people spraying black paint inside the storage compartments. The salesman told us they were just making it look better. The motor home was beautiful inside and out, so my wife and I purchased it. A month later on our first trip the tail pipe fell off and then the stairs stopped working, so even though it was extremely difficult because I am almost 73, I managed to go underneath the motor home to check the stairs. I was in complete shock when I went underneath the motor home, all the main support beams, even the ones holding up the basement storage compartments are completely rusted out, in fact half the support beams are totally corroded and are gone, rusted away. Even the fuel tank is badly rusted. That is why they spray painted the storage compartments, to cover the rust. I can't believe Lazy Days would deceive and sell a senior couple such a rust bucket and not feel guilty about it. This ** is not safe to drive! At first I called the salesman *********************** who sold us the unit, he told us to bring it in and trade it in for newer one, or one that is not rusted out, we don't have the funds to spend more money for a newer unit. After calling Lazy Days several times, one of the sales managers, ***************************** told us they won't take it back because they don't do returns, he was very rude! All we wanted is to take back the ** and get a refund. My wife and I are so frustrated, They told us, you bought it, you deal with it. We paid an attorney to send them a demand letter, and they wrote back and actually admitted that Lazy Days new about the rust and had a body shop fix it, but they won't take it back. You can't fix rust, it is like a cancer eating away all the metal. I have many photos of the rust. Please Help!!!

  Business Response

  Date: 03/04/2024

  Thank you for reaching out and making us aware of your concerns. We sincerely apologize for the delay in responding to this BBB Complaint.  This unit was sold Camper Ready, with no warranty, per Customer Orientation of Features and Functions Form signed by the customer(s).  We took action to remedy customers concerns and have the unit reconditioned appropriately.  While we do not offer a refund policy per the terms and conditions of the Buyer's Order signed by the customer(s), we offer a ****** warranty on the repair work we complete.

  As a gesture of goodwill, we are happy to diagnose and work with the customer(s) on an alternative solution to address their concerns and we would ask that the customer(s) contact the General Manager, *********************** or the Service manager, *********************, at the ******* location to schedule an appointment for a ************* of their convenience, if still needed.

  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future. 

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded for 15rb camper at Lazydays Knoxville in July 23 and starting trouble at that point.Roof Bubbling Corners on the roof have been patched leak in side they put steeples in Awing has striped Whole camper has been striped with some thing that has left permanent damage After 4 times the Refrigerator does not work All I am asking for is for them to replace the camper with a new camper just like the one I thought I was buying and got one that is in worst shape that what I sold. I was trying to buy a new camper with no issue and what ever happened to this camper is awful I am the one that is losing everything and they have gotten rid of a problem for them at my expense Thank You

  Business Response

  Date: 11/14/2023

  Thank you for bringing your concerns to our attention. The Consumer Affairs team has contacted the service manager at your local dealership and asked that you be contacted to discuss your concerns and available remedies. 

  Customer Answer

  Date: 11/17/2023

   
  Complaint: 20750992
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  I have had no response from Lazydays. Just replace the camper with a new one with no issues.  Lazydays has plenty of pictures on this camper. They know of all of its issues. They choose to ignore. 
  Thank You

   

  Business Response

  Date: 12/28/2023

  The Regulatory Compliance and Consumer Affairs team contacted the Service Manager of the Knoxville location on 11/14/2023 regarding ****************** concerns, and was advised that there have been multiple conversations requesting she bring the unit in so the repairs could be reviewed and next steps determined. However, we were informed ****************** has advised she will not bring the unit in without a guarantee she will receive a new unit. Unfortunately, that is not a request we can accommodate at this time. In order to determine the appropriate resolution, the unit needs to be seen in person so any outstanding issues can be addressed. Please also note, according to the Terms and Conditions of the Buyers Order signed by ******************, The sole remedy for any issues with the unit is the manufacturers limited warranty; revocation of acceptance is not an available remedy. Our Repair Order also advises that parts and labor are warranted for 30 days, we simply need to be contacted and have the unit seen within that time frame if there is an issue with a repair job. 

  We sincerely apologize for the inconvenience if a repair job did not hold up as expected, and are happy to rectify that situation. Please allow us to continue to serve you by confirming your availability for a service appointment at your convenience. 

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 20750992
  
  I am rejecting this response because:
  Lazydays have all kinds of pictures of this camper. So does ************* Grand Design says to go to Lazydays and Lazydays says go to ************* Lazydays sold this camper and striped the finish with something they washed it in. Grand Design replaced some of the parts on the outside it was so bad. Used the refrigerator 4 times and it was gone. The roof was patched in all 4 corners. Pictures of all of this. The roof bubbling and much more
  I am not satisfied with Lazydays and never will be  They burnt me once but no more  I want nothing to do with this company and I will not recommend this company to anyone   
  

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/10/2023 in good faith, I purchased a brand new Coachman Pursuit 29XPS from LazyDays RV of ****** for $92,614. ************************************** ****** ** *****. Upon taking delivery of the unit 2 dealership We Owe items were promised. A new roof due to damage identified by the dealership, and second, a replacement interior trim panel. I have a signed We-Owe from the dealership that they are not honoring. I have been trying ever since April to get the dealership to deliver on their promise to replace the roof. After months of getting the run-around on the phone and via email, the dealership finally agreed to take the unit in for repair on 7/10. I was told the unit would be done in a week. After having had the unit for over 30 days, no repairs had been done. I came back to the dealership to pick the unit up. Someone had been using my RV as it was dirty with food packaging inside and dead batteries. None of the other repairs promised to be completed by the dealership were done at that time either. I have followed up with this dealership every 1 to 2 weeks via email, voice, or in person. I have escalated to their general manager and have personally met with him. I continue to hound the dealership and find this lack of response to be a breach of contract. They contracted me to replace a damaged roof within 90 days of purchase, and they refuse to get it done. I have full documentation available of correspondence where I was misled to believe this situation would be addressed. As of 9/28/2023 the situation remains unchanged with no action from the dealership. Problems LazyDays of Denver has promised to remedy in a timely manner have prevented me from safely operating my new RV. I have had to cancel several trips this summer waiting for repairs which were never done. I have verbal and written correspondence with all 8 LazyDays employees dating back to 4/20 regarding the delivery of We-Owe items. Including two service managers and the general.

  Business Response

  Date: 10/09/2023

  Received, thank you for your assistance. 

  Business Response

  Date: 10/09/2023

  Thank you for making us aware of your concerns and allowing us the opportunity to assist. We have investigated this matter and understand your frustration regarding the timeline. Rest assured we are still in fact honoring the "We-Owe" repairs that were postponed due to the delayed delivery of parts, which is beyond Lazydays control. I have asked our General Manager to contact you directly to provide an update and discuss with you a convenient date for your service appointment so that we may complete any outstanding repairs. We look forward to seeing you soon. 

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:
  

  An appointment was made by management and I dropped my unit off for completion of the work on the day Lazy Days requested.  My unit was left for 24 hours on their lot until being moved in to a repair bay.  It has been with repair since 10/16 and worked since 10/******************* has occurred during the repair process and my RV is not going to be ready by the time promised.   Pick-up has been pushed out by a week with minimal explanation.  Curing time for the adhesive is 24 to 48 hours,  so something else occurred.  I remain optimistic that this will resolve the week of 10/23 but need to keep this incident open through completion.  Lazy *********** department has failed numerous times and I am concerned additional damage was now caused during the contracted work.   

  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/18/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:

  LazyDays RV of Aurora/Denver has not completed the repairs in a satisfactory manner and caused thousands in additional damage to my RV while in their care.  I was promised the repairs would be completed in 3 days, but that turned into over a month and multiple careless breakages. The work that was complete is also shoddy and clearly not done by competent and ************.  Dropped off 10/16/2023 - picked up 11/18/2023 with poorly done repairs and additional damages.  
  

  Issues:
  -Roof replacement was poorly done with gaps everywhere which would allow water to penetrate. They also cut the membrane near a plumbing vent. (see picture) LazyDays destroyed an antenna, gutter molding, and plumbing vent during the replacement.  Replaced plumbing vent with non-matching unit. 
  -The front seal over the driver/passenger area is crooked, broken off screws, and horrid caulking job with gaps.   The membrane is also lose here and nothing will seal to it.  (see picture)
  -Passenger mirror destroyed by LazyDays Tech.  Also damaged the wall as there is a small crack in the siding now just under the mirror.   LazyDays replaced the mirror with one that is also damaged.  See picture of wall and mirror.  (see pictures)
  -Air is already getting under the roof membrane on the 16 mile trip back to my house.  I expect this roof to fail quickly. 
  

  I would like to be compensated 8k to have the roof professionally re-done by a competent RV industry RVIA certified roofer.  Happy to discuss this further.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/27/2023

  Thank you for the updated information and bringing your concerns to our attention. All communications and attachments have been forwarded to the General Manager of your local dealership for review with the appropriate parties. The Consumer Affairs Team will coordinate with the dealership to address these new concerns and you will be contacted with next steps upon the next phase of investigation closure. 

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:

  I have attempted to contact Lazy Days of Denver / Aurora as they have not reached out to me despite promises from corporate to do so.  Lazy Days of Denver / Aurora is no longer accepting my calls or returning electronic communication.  I asked about a warranty on the work they performed or correcting the issues they created.  Clearly the company is no longer interested in addressing outstanding issues and/or additional damages caused by their negligence.  I will pursue legal action to the maximum allowable by law against Lazy Days of Denver / Aurora and Lazy Days corporate of ******* for compensation of loss of use, damages, intentional misrepresentation of repairs and repair contracts, attempting to conceal damages, and traumatic duress caused by Lazy Days and their affiliates engaged in this matter.  As a final act of good faith,  I will allow an additional 10 days for Lazy Days to fully respond/remedy this matter before exercising my legal rights.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/07/2023

  We received notification from the BBB on 12/6/2023 that clarification on our part was requested, relating to a complaint update submitted by the consumer on 11/30/2023. In that update, **************** has requested a resolution in 10 days. The Consumer Affairs team has contacted management at the local dealership for clarification and assistance. Based on this information, we cannot yet confirm a resolution by 12/10/2023 is feasible. Once an update from the local dealership is received we will update our communication via this forum, and have **************** contacted directly. Lazydays goal is to ensure the best possible experience for our customers, and we look forward to ******************* to this matter.

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:

  LazyDays RV of Denver/Aurora has continued their pattern of unresponsive behavior.  No one from LazyDays customer advocacy has reach out to me.  My local LazyDays RV of Denver/****** has continued to ignore communications from me.

  I had a third party roof inspector come out to check the work LazyDays performed on my RV.  This third party inspected the roof and gave it a poor rating.  They noted the following.

  1.) Cracking sealant and caulk.  Sealant application too thin across entire job leading to failure already.  2.) Lose and improperly installed decking at the front of RV.  Air gaps between decking.  Excessive movement.   3.)  Insufficient adhesive used.  Some portions of the membrane are completely void of attachment.  4.) Large wrinkles in the roofing membrane.  5.)  Broken and stripped screws  6.)  Pieces of wood chips, dust, and staples under the membrane telegraphing through it.  This leads to premature failure and should have been cleaned up. 7.) Mismatched plumbing vents.  8.)  Shoddy caulk work around front cap and penetrations.   

  Sincerely,
  
  *********************

  Business Response

  Date: 12/21/2023

  We appreciate your patience as we collaborated with the appropriate parties to assist in resolving your concerns. Recent communications with our local dealership have revealed that our Service manager *** has been in communication with ****************, and taken steps to meet with him personally in an effort to identify any outstanding issues and and determine next steps. He is expected to follow up with **************** again before the end of the week. Lazydays values you as a customer and is looking forward to continuing to serve you in the future.  

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 20673333
  
  I am rejecting this response because:

  Lazydays Aurora/Denver reached out to me and would like another opportunity to repair my RV (3rd time).  They have also agreed to repair the additional damage caused the last time my RV was in their care.  Repairs will include properly replacing the roof membrane again and making repairs to decking, seam tape, and seals.  Secondarily they will be replacing damaged decals, mirrors, and trim.  I had a third party roof inspection done (attached) and have provided this to dealership personnel.  Please note the inspectors comments regarding quality of the roof replacement, and need for immediate re-sealing.  I am keeping this incident open until the repairs are made and of acceptable quality.  During the time my RV is with Lazydays for repair,  I am requesting pictures be sent to me daily, with daily inspections by management.  I trust *** the *********** Manager and believe he will ensure everything is done correctly.  

  Sincerely,
  
  *********************

  Business Response

  Date: 01/16/2024

  We appreciate your patience as we collaborated with the appropriate parties to assist in resolving your concerns. We have confirmed with the Service Manager at the location that he has been in contact with *************** and is expected to follow up with him to schedule an appointment to complete the repairs pending the arrival of parts. Lazydays values you as a customer and is looking forward to continuing to serve you in the future. 

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 20673333
  
  I am rejecting this response because:

  On 12/22/2023 LazyDays of Denver/Aurora reordered parts to complete the repair on my 2022 Coachman 29XPS RV for a second time.  I had not heard anything from the dealership since and attempted contact a few times.  On 1/18/2024 I received a reply that the parts were still on order but had not come in yet.  As of 1/22/2024, issues remain unresolved and I have a large tarp over the roof to prevent water leakage due to poor craftsmanship of the original We-Owe roof.  I will continue to follow up with the dealership.  If progress is consistent,  an agreement may be reached and work completed properly.  We are at 30 days waiting for parts as of the time of writing this reply.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/01/2024

  Thank you for continuing to work with us to resolve this issue. We understand the frustration that comes with delays due to ordered parts and approvals and  hope you will continue to communicate directly with the service team at your location for status updates. Lazydays appreciates your business, and we hope to continue serving you moving forward. 

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 20673333
  
  I am rejecting this response because:

  We are currently negotiating an alternate solution involving a third-party roofer.  This will be mutually beneficial for both parties.  I will update this complaint as soon as Lazy Days Denver/Aurora has satisfied its portion of the proposed resolution.  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/06/2024

  As an update to this complaint, we reached out to the service team and have received confirmation from the Service Manager at Lazydays of Denver at Aurora, that repairs have been completed, Mr. ******* issues were resolved,and that he left satisfied.
  

  However, we certainly understand the frustration, and the importance of effective communication during this process. We apologize if this was lacking in Mr. ******* recent experience and encourage him to reach out directly to Service Manager, ***********************, if he has any ***************.

  
  We appreciate Mr. ******* business, and hope to continue serving him moving forward.

  Customer Answer

  Date: 03/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I truly appreciate *************************** efforts in bringing this matter to resolution.  

  At the time of my reply,  roof work has been completed to perfection by the agreed 3rd party roofer, with mutually agreed financial cost sharing.  Numerous leaks were found in the previously installed roof.  ****** documented and mitigated four leaks, light mold, failed seals, and removed fake plumbing caps which had been placed to conceal damage.  Roofer is providing a full lifetime warranty on the entire roof replacement tracked by the *** of my RV.  I am still waiting on the agreed replacement side mirrors damaged by Lazy Days, but have been provided tracking information showing they are on the way.  I agree that this matter can be closed as resolved.  

  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new camper (MSRP $100k+) from the LazyDay's location in ************** and the experiencehas been incredibly troublesome. As part of the purchase, Lazy Days was paid to deliver the camper about 5 hours away. The driver was given specific driving directions to follow due to hilly and winding roads near where the camper was to be delivered. The driving directions were completely ignored and the camper was damaged during transport. The driver stated that the camper had hit the road during transportation and ripped off a snappad. For those who have never had to remove a snappad, it is a very difficult thing to do. The interior was damaged as well due to items not being secured by Lazy Days before transportation. The salesman at the dealership committed to getting our issuesresolved ASAP. It is now 3 months later and the only resolution received has been an offer of $700 (which doesn't even cover the parts needed for repair). To receive the $700 I would be required to sign an NDA and waive all rights to any future claims. I still don't know what other damage *** have occurred because Lazy Days has refused to send out an insurance adjuster to estimate the damages.

  Business Response

  Date: 09/22/2023

  Lazydays is aware of your concerns, and both the dealership and Regulatory Compliance and Consumer Affairs corporate team have been in direct communication with you to resolve your concerns. You have been informed by us of several options that would assist in the prompt resolution of the issues you raised, and we are waiting for you to provide us with an answer about your availability to receive one of our Lazydays technicians at your location to diagnose/repair the issues.We have looked and offered to you all possible solutions based on the limited information we have received from you. All the offers you received from us are based on the parts and labor costs of the concerns you provided us. We are still attempting to reach an amicable solution and ask that you continue to communicate directly with the Regulatory Compliance and Consumer Affairs Team for any further questions or concerns you may have. We look toward to receive an answer from you soon. 

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20606344
  
  I am rejecting this response because:

  The offers made by Lazy Days have all required that a representative from Lazy Days determine the issues and perform the repair. These offers have also required us to sign an NDA.  These offers only came after several escalations to the manufacturer when Lazy Days would not respond to me directly. This is an obvious conflict of interest and based on my experience, and the experiences documented by several other customers via the BBB, Lazy Days is not competent in repairing or safely transporting campers. Having Lazy Days directly complete the inspection and repairs is not a reasonable resolution to our issues. I have requested, since the beginning of these issues, an independent inspection and estimate for the repair of the camper to ensure that I am appropriately compensated for the repairs. Lazy Days has rebuffed this request each time it has been requested.

  I have communicated to Lazy Days that I will be obtaining my own independent estimate and will send it to them for payment. I am pending a response from their team.