Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of The Villages

  4505 Monaco Way Wildwood, FL 34785-9503

• 

  Lazydays RV of Knoxville at Strawberry Plains

  835 Huckleberry Springs Rd Knoxville, TN 37924-4347

• 

  Lazydays RV of Phoenix-Mesa

  2260 E Main St Mesa, AZ 85213

• 

  Lazydays RV of Portland

  16803 SE McLoughlin Blvd Portland, OR 97267-4957

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We dropped off our RV for service with a broken awning arm. They did not repair the arm because we did not prepay, we told them we would just pick up the rv. When we picked up they could not walk us through the camper to show the work done because they stated they did not have a key. When we got the rv home the arm to the awning was not inside. When we called to ask about the arm the man I spoke to went to ask what happened to the arm and came back and said ****** said that your husband told her to throw it away back in March. When I told him I dont think my husband would of said that because he just had me call to see where it was the man stated ****** said that he said since it was broken to just thrown it away, it was broken I said ok and hung up to call my husband. He told me that he did in fact not say this. When I called back lazy days rv and asked for ******, the girl at the front desk, *****, told me ****** has been on vacation and would not be back until Tuesday. We would like the arm to our camper, broken or not, my brother said he could possibly weld or drill new holes on it.

  Business Response

  Date: 04/20/2023

  The unit was brought in for service with a broken awning arm. After review, it was determined that we were unable to repair the awning arm because of the extent of the damage. The customer was provided with a quote to install a new awning arm and it was approved. The service team advised the customer that a deposit was required for us to place the order for the replacement part. The team made multiple attempts to collect the deposit, but the customer refused so the part was not ordered.

  Lazydays is unable to return the awning arm. After the customer approved the repair, the service team disposed of the damaged part.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been going through a nightmare with a 2022 Thor Axis that we put a deposit on in January, 2022 after returning a 2020 Thor Four Winds Class C which turned out to have a leaking roof causing severe water damage. The floor was actually rotting out.We immediately returned the Four Winds (we had never purchased a used **), Lazydays was more than happy to have us buy another **. Since my husband's stroke, his driving was not the greatest and we decided to 'down-size' from our ******* and that's why we first tried a Class C and then the small Class A Axis. When looking at the Axis for the first time there were problems with the Touchpad (brain) and we were assured that this could be taken care of. Since there were other problems with the Axis, we asked for one right off the assembly line. We were advised that the price for the same Axis would be an additional $14,000. Lazydays went on to assure us that they would make everything right before delivery.Well, we finally took delivery in July AND mind you we were making payments on the FourWinds (parked in their lot), our Storage Lot payments, insurance and, of course, the bank. The problems continued and over several months we traveled back and forth from our home on the east coast of ******* to Lazydays *****. The only mileage on the ** is from these back and forth trips. We finally thought all was good when we brought the ** home on February 17 2023, and when my husband was testing the newest Touchpad (yes, that went bad again). He lowered the rear Stabilizer ****s which came down fine, however, the Passenger Side **** would not retract. Now the ** was in our driveway and couldn't be moved. The rules in our community allow for 48 hours only. All attempts to raise the **** using his compressor tools and then his hydraulic tools just to remove the **** so that we could drive the ** to its storage space.I decided to do some ** cleaning since whenever it's in the shop it returns dirty inside and out. I went to put the Slide out and I know you won't believe this (cause I almost can't), it would not work. Actually, one side wanted to work and not the other, and of course, I immediately retracted that small movement from the one side.

  Business Response

  Date: 04/10/2023

  Lazydays apologies for the customers experience with the prior purchase and the new unit ordered from the factory. We understand that service issues can be both inconvenient and frustrating, and the service team will continue to work to make the repairs as quickly as possible.

  According to the terms and conditions of the purchase agreement, any remedy the customer is to receive would be from a manufacturers warranty or a service contract. Please see item #8 listed below. The unit purchased was a new unit, so it is covered under the manufacturers warranty.
  

  8. Warranties/Remedies. Any written warranty or service contract I receive from a manufacturer or third-party service contract provider are my sole and exclusive remedy for any problems I may have with the unit, and I have no remedies against you, including but not limited to revocation of acceptance and/or rescission. I agree that this paragraph applies even if my remedies fail of their essential purpose. I acknowledge that any third-party warranties and service contracts have been made available to me prior to purchase upon my request.
  

  Lazydays respectfully declines the customers refund request, but we will continue to work with the customer and the manufacturer to complete the repairs under the manufacturers warranty.

  Business Response

  Date: 04/10/2023

  Lazydays apologies for the customers experience with the prior purchase and the new unit ordered from the factory. We understand that service issues can be both inconvenient and frustrating, and the service team will continue to work to make the repairs as quickly as possible.

  According to the terms and conditions of the purchase agreement, any remedy the customer is to receive would be from a manufacturers warranty or a service contract. Please see item #8 listed below. The unit purchased was a new unit, so it is covered under the manufacturers warranty.
  

  8. Warranties/Remedies. Any written warranty or service contract I receive from a manufacturer or third-party service contract provider are my sole and exclusive remedy for any problems I may have with the unit, and I have no remedies against you, including but not limited to revocation of acceptance and/or rescission. I agree that this paragraph applies even if my remedies fail of their essential purpose. I acknowledge that any third-party warranties and service contracts have been made available to me prior to purchase upon my request.
  

  Lazydays respectfully declines the customers refund request, but we will continue to work with the customer and the manufacturer to complete the repairs under the manufacturers warranty.

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19879203
  
  I am rejecting this response because:   We have been receiving service on this RV unit.  We are not complaining regarding the service.   It is the time line that is the problem as we started this transaction to purchase in January of 2022 and it is now April of 2023 and we have not been able to use the unit as it is ALWAYS in service.  Please check the records.   It is in service right now.   Don't you think that it is unfair to purchase something  (anything) and not be able to use it for 15 months?   The only mileage has been back and forth from ********* East Coast to Lazydays, *****.  We are not new to RV ownership, this being our 6th RV.  This situation is simply unfair.   My husband is a 35 year disabled veteran and I can't begin to tell you the toil it has taken on him and our marriage.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/21/2023

  We can understand how frustrating the warranty repair process can be, and we do apologize for the inconvenience. 

  The service team will continue to wok with all parties to get the warranty repairs completed as soon as possible.

   

• Initial Complaint

  Date:03/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan, 17th 2023, I received a email from *************************** finance officer with Lazydays RV in ********. This is in regard to a cancelation of a **** extended warranty on my new travel trailer. It's now 8 weeks, not hearing a thing, so I called ****. They informed me that no request had been filed. I cannot get any answers from this establishment. I'm paying a high interest on almost 4K and nobody Lazydays is helping nor cares.

  Business Response

  Date: 03/22/2023

  Lazydays apologies for the lack of response. A member of the management team contacted the customer directly and is working to get this resolved as quickly as possible.

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 4,2023 I did a video walk through of a diesel pusher motorhome at Lazydays RV of ******, at that time I put down a deposit. The agreement was I fly in from ******** and physically look over and test drive the coach, if all is right, I sign the paperwork and they get the check. USAA sent a check which the dealership received on Feb 7,2023. I was told by ***********************, my sales woman, "the check is locked in ***************************** desk until you get here". I showed up on Saturday morning, drove the coach only to find out the front cap, that holds the one piece windshield, mirrors, and headlights, was broke loose from the frame. The entire front of the coach shifted 4" side to side, totally unsafe. I told ***** and ************ did not want the coach, called USAA to inform them I wasn't buying and they informed me the check had already been cashed. I have not consented or signed anything implying to buy. ************************* told me they would send a check to USAA on Feb24,2023 to reimburse them. I have not been able to talk to anyone at the dealership, I only end up leaving voicemails with no response. Today is Mar 10,2023 and USAA still does not have the funds, the lady from USAA called to talk to ***** about the check and he refused to talk to her. The amount of the check was $55000.56, they have the money and the motorhome.

  Business Response

  Date: 03/23/2023

  We apologize for the customer's experience. We show the refund check was processed and mailed to USAA. We are working to get this resolved.

  Customer Answer

  Date: 03/24/2023

  
  Complaint: ********
  
  I am rejecting this response because: #1 They did not put the account number on the check when sent to USAA, that's why it was returned. One would think a nationwide business would know that. #2 *********************** sent an email stating the check would be sent the 24th of February, according to the tracking info it wasn't shipped until Mar 3. #3 They never should have cashed the check until I agreed to buy. 

  In my opinion, the people I dealt with at Lazydays of ****** are deceitful and way to complacent with not returning voicemails or emails. There is no sense of urgency in righting the wrong. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/24/2023

  The attached letter was received with the check for payment, which is what prompted processing.

  USAA has received and cashed the replacement check.

  Lazydays apologizes for the delay and the customer's experience.

   

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ************ Imagine XLS 21 BHE from Lazydays in February 2021. We were pressured by the Finance Manager at that time to purchase an extended warranty. He stated by purchasing this service contract we would be guaranteed preference when a need arose to have service completed on our trailer. So being new to the ** world we trusted his expertise and purchased this extended service contract. Fast forward to 2023. I contacted Lazydays over 30 days ago and set an appointment for March 8, 2023 to have some things looked at, repairs made under warranty and to pay for a service on the wheels. I received a call last week that they could not take in our camper and we would have to reschedule for the end of April. I expressed my dissatisfaction on the phone by email, and on social media. I have received no further response even after emailing the business at the address they asked me to. I spoke with the manufacturer of our trailer and was advised that Lazydays would handle the repairs for me. What has become apparent through their lack of communication is that they do not intend to assist me. They appear to intend to sell extended service contracts with no intention to actually let a customer make a claim. I have purchased the failed parts and will be replacing them myself. I will hire a mobile ** tech to complete the other services. I would like a full refund of the service contract amount we purchased in 2021. I am trying this avenue first to resolve and if unable to resolve I will file a legal action. Thank you.

  Business Response

  Date: 03/09/2023

  The dealership was experiencing a backlog in the service department, so in an effort to provide **************** experience for our customers, we had to move some service appointments back a few weeks.  Lazydays apologies for the service delay and for any miscommunication during the finance process.

  The service contract purchased can be canceled, but it requires the completion of cancellation forms. The forms will be emailed to the customer for completion. Once the forms have been received back, we can process the cancellation request and the customer will be refunded the prorated balance. Unfortunately, the cancellation cannot go back to the date of purchase (Feb 2021).

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29,2022 I paid $120,000. to LazyDays for a new 2022 ******** ******* which wound up being back in *******, ** for warranty work from July 3 until all repairs completed and was returned to *********, ** on October 29. I lost an entire summer of use but would finally enjoy it.. But it was damaged on return to me. The inexperienced or incompetent driver towing the vehicle called me from the road upset asking how he was supposed to get into the driveway. I responded that the vehicle was previously delievered and picked there. I phoned my son on the property, who took video of the delivery as the driver suspended one half the vehicle over a 30ft drainage ditch, as he entered the property. Now my new vehicle has a suspected bent frame and damaged hitch, a door unable to latch closed and misaligned windows and storage bins. I contacted LazyDays in November and provided photos and a time stamped video yet they have done nothing. They and their insurance company have avoided taking any responsibility and despite multiple attmempts have not contacted me regarding mediation. This is just wrong!!! I paid for a brand new vehicle that has now lost considerable value while I have been prevented from using it. The warranty delays and supply issues aside, the LazyDays driver towing my vehicle caused this damage. It is not right that I bought a new RV and at best will wind up with a repaired bent frame! LayzDays should either buy back this vehicle or provide me a new one. Please help.

  Business Response

  Date: 03/03/2023

  This customer is represented by counsel. ********************** does not discuss legal cases on a public forum.

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Travel Trailer RV 2019 with the 60 month platinum warranty through *********************************** (AGWS). I had no issues until the propane regulator recall. After this maintenance recall was conducted I began experiencing other Propane flow issues July 2022. I called and scheduled the first opportunity to dropped my unit off at the Lazydays dealership Sept. 2022 to see what was wrong with it. Service Advisor *************************** advised this should be covered under my warranty. Month later he contacted me to advise the warranty denied the claim. I explained that I do want it fixed of course but only under the warranty. I took it upon myself to contact the warranty company. Recorded phone conversations at this point they explained Lazydays needed to change the verbiage on the claim from "hose" to "line" for it to be covered. I then messaged the Service advisor ******************** and he responded he would have his warranty lady take care of this. I heard nothing for weeks. ******************** then reached out asking for a paying of 3 grand for the repairs. I did not authorize any work to be performed. I then reach out to corporate at least 13 times recorded calls and not 1 person took ownership. My extended warranty clearly states LP lines are covered on page 2 section 2 #7 under LP lines propane system. Lazydays insists because under items not cover in section 9 "hose" which in this clause appears to be things attached to a motor they are denying my claim and not submitting it properly. I have requested they remove their parts and return my RV which they will not do and infact say they have placed a garage lien without any signatures to authorize them to even do this job. It has been almost 7 months and they still have my RV hostage to this date ********. I am sickened with how Lazydays has treated me a disabled veteran I can only imagine all else they treat this way. They agreed to release without charges as long as I dont publicly speak out about this incident.

  Business Response

  Date: 03/01/2023

  This customer is represented by counsel. ********************** does not discuss legal cases on a public forum.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wee bought a RV from lazyday rv in February of 2022 and have had continual problems since before we left their parking lot. Were in a hotel right now for 30 days spending our own money waiting for repairs which the extended warranty were slow to pay. I feel very unsafe to take this on vacation and dont feel comfortable with the extended warranty they sold us. It has cost us close to $10000 on hotel, rental car and food waiting for ****** to be fixed. It started with leveling jacks ,to water bottles stuck in the air cleaner, to cab AC, parking brake and a full transmission replacement that included pumps, filter, oil, transmission fluid that was not included at a cost of $3850! Some of the bills we be uploaded at this time I am not at home to do the rest

  Business Response

  Date: 02/23/2023

  The customer purchased a used ******************** in February of 2022. The unit purchased was sold As Is. Please refer to the signed warranty disclaimer attached for reference.

  Lazydays does not provide a warranty. Any warranty the customer may have would be from the manufacturer or an extended service contract purchased by the customer. Please refer to item #8 from the terms and conditions of the purchase agreement.
  8. Warranties/Remedies. Any written warranty or service contract I receive from a manufacturer or third party service contract provider are my sole and exclusive remedy for any problems I may have with the unit and I have no remedies against you including but not limited to revocation of acceptance and/or rescission. I agree that this paragraph applies even if my remedies fail of their essential purpose.

  The date of the service invoice provided by the customer is almost a year from the date of purchase. Based on the terms and conditions of the Sale, Lazydays declines the customers reimbursement/exchange request.

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new ** on 12/19/22. We experienced issues on the same day we took delivery of the **** the electronic hitch was not working. Unfortunately neither the sales person ***** and ************************* - Delivery advisor were available to see me leave. On Friday 12/23 after it rain we discovered leaks in various locations for which we took pictures and provided those when we took the ** back on 12/31/22. Again ************************* was not available. I expected *** to call but she didnt give us any updates until we contacted her, the sales person ***** on 01/10/23. *** called me back stating was nothing wrong. I insisted for an explanation, but she was not able to give me one instead said they would double check. Again days went by with no updates until I started calling again on 1/20/23. I received a call on 1/21/23 from *** that it was ready for pickup. I tried calling her back to understanding what was fixed but was never available. On Monday 1/23 I called again but escalated to her manager ******************* and asked what repairs were done and discovered leaks were not completed as the pictures shared were ignored. At that point I became upset and demanded action, **** shared he was just learning of the problem and would check. **** called me back on 1/24/23 and also texted that a leak on the window matching the pictures given was found. After "fixing" the leak, the tested again and it was still leaking. Basically, the leak was not checked for 24 days. I was then told a warranty claim had to be filed to order the window etc. I received a message on 1/25/23 from ************************* advise that the window would arrive the week of Feb. 1st. It's now the 2nd week again and have not received an update. I purchased a Brand new ** for which I'm paying interest during this time and have not been able to take possession. We didn't buy an ** for it to be in shop. The dealership should have checked the ** before they put it up for sale.

  Business Response

  Date: 02/10/2023

  Lazydays apologizes for the service delays. The delivery manager has reached out to the customer and let her know the repairs have been completed and the unit is ready for pick up or delivery.

• Initial Complaint

  Date:01/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed PO 10/20/2022 for $254,888.00 of witch $6,832.22 as down payment. Picked the ** up on 10/25/2022 as Lazydays had to go over ** before delivery. The ** is a 2015 Tiffin Allegro Bus. I took the ** to repair shop to have it inspected, I was told to take the ** to Cummins in ***** for a noise in the engine compartment, repairs at Cummins was $7,485.23. The roof was leaking, solar panel was loose, cost for repairs to the Roof/Solar panel was $1,655.83. The ** should have been inspected before delivery as the trade in was. I was required to provide a (Vehicle Disclosure Form) for the trade in but Lazydays would not share the Vehicle Disclosure Form for the new **. I talked with Sales Manager, the General Manager, Business Manager, and ********************* Director of Customer Relations to try and resolve these issues. Lazydays should reimburse me for the repairs, that should have been taken care before I picked up the ** up on 10/25/2022. My total out of pocket was $9,141.06, Lazydays has copies of the *********************** and the copy of the roof repair bill at Lazydays request. I feel strongly that Lazydays should reimburse me for the repairs.

  Business Response

  Date: 02/10/2023

  The customer purchased a 2015 Tiffin Allegro Bus back in October 2022. As stated, the customer has spoken with several managers and the reimbursement request has been denied.

  According to the terms and conditions of the purchase agreement, any remedy the customer is to receive would be from a manufacturers warranty or a service contract. The customer declined our extended service contracts and purchased one on his own.

  8. Warranties/Remedies. Any written warranty or service contract I receive from a manufacturer or third-party service contract provider are my sole and exclusive remedy for any problems I may have with the unit, and I have no remedies against you, including but not limited to revocation of acceptance and/or rescission. I agree that this paragraph applies even if my remedies fail of their essential purpose. I acknowledge that any third-party warranties and service contracts have been made available to me prior to purchase upon my request.

  The GM of the local dealership spoke with customer and made him an offer, but the offer was refused by the customer. ********************** apologizes for the issues that arose after purchase but based on the terms and conditions of the purchase agreement we decline the customers request for refund.

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 18953184
  
  I am rejecting this response because:

  I have reviewed the response from Lazydays to my complaint, e.g., that they sold me a 2015 bus

  in 2022, and I took deivery after they spent four days to assure its worthiness only to find after I

  had driven it only 156 miles that it needed $7,485.22 in motor repair worknot to mention

  $1,655.83 in roof repairs.

   

  The understanding in this transaction was that the vehicle was road-worthy. (In evidence of this

  they took four days to assure this before releasing it to me.)

   

  So, having read Lazydays response to my complaint, as submitted by the company to the BBB, I

  reject their position in the matter.

   

  The company told the BBB they had made an offer of $2,000 and that I had rejected itas if

  what they offered was fair and equitable. Where is there to be a compromise in this matter? I

  honestly cannot see where. They sold me a defective vehicle and, after taking four days to look

  it over might reasonably have been expected to find its faults before releasing it. But, no, they

  handed me the keys.

   

  When I got the bus I shook hands with a salesman I took to be honest. I have not been able to

  find him since. Nor have I been allowed access to the companys records on the vehicle.

   

  What I am requesting of the BBB is not a compromise, but a finding that the vehicle should

  have come to me in road-worthy condition but did not, and that I am owed the cost of fixing an

  engine that was faulty to begin with.

   

  I do not yet know where else to go with my complaint, but I trust the BBB to see the sense of my

  position and to so inform Lazydays so they can settle honestly with me or I can take the case to

  court if I must.

   

  I am a straightforward person and I expect and demand straightforward transactions with others.

  I can see this matter no other way.

   

  I will appreciate the BBBs continued pursuit of this matter.

  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/23/2023

  According to the terms and conditions of the purchase agreement,any remedy the customer receives would come from the service contract he purchased. Lazydays offer was a gesture of goodwill, as Lazydays is not liable for any incidental or consequential damages. Please see item #9 from the purchase agreement.

  9. Limitation of Damages. You will not be liable for any incidental, consequential, punitive, or special damages including but not limited to loss of use, loss of profits or loss of income, which arise out of or relate to the sale, service, condition financing or operation of the unit.

  Lazydays position remains the same. Based on the terms and conditions of the purchase agreement, we respectfully decline the customers refund request.