Complaints

This profile includes complaints for Lazydays's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Lazydays

  4042 Park Oaks Blvd Ste 350 Tampa, FL 33610-9554

• 

  Lazydays RV of Vancouver

  1986 Atlantic Ave Woodland, WA 98674

• 

  Lazydays RV of Tucson

  3200 E Irvington Rd Tucson, AZ 85714-1936

• 

  Lazydays RV of Elkhart

  1301 E Sanford School Rd Elkhart, IN 46514-5891

• 

  Lazydays RV of Council Bluffs

  2140 South 35th St. Council Bluffs, IA 51501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a complaint about Lazy Days in *******, **. They have had my ** since September 1, 2022 to fix some issues. When I went to the dealership for an update on 3/4/23, I found they had left my ** in a field with no electric connection, causing my generator to start. After it depleted the 80 gallons of diesel fuel in the tank, the generator's fuel pump failed due to the continued attempts to start after the fuel was used. Also, the chassis batteries were dead and had to be replaced. Lazy Days fixed these issues that they caused and after a payment of approximately $4,300, I got the ** back 3/8/23 for a trip to an **************** Convention in *****, **. While in *****, the main engine fuel lift pump failed. I had to have the ** towed to ***********, ** to a Cummins Diesel repair facility, where the engine fuel lift pump was replaced. When I finally got the ** back to ******* at the end of March, 2023, it was fine for a short time until I realized the new chassis batteries were not holding a charge. I took the coach to Lazy Days on 5/30/23. It was returned on June 9 because they did not want the responsibility of keeping it until the lead tech would be available to check it out again. After receiving no response from Lazy Days, I took the ** back to them the last week of August to have it checked out. The estimated repair time was less than a week. It is still there. When I went to check on it on 9/20/23, there was a repair tech with it. When the steps would not come out like normal, I was told there was no power to the **. The house batteries had been connected to a charger and began to get hot and swollen, so the tech disconnected them. Lazy Days takes no responsibility for the house batteries failing and wants to charge me $4,000-$6,000 to replace them. I have spent over $8,000 and lost over a year's use. Calls are not returned and promised status updates are not received. The General Manager will not talk to me.

  Business Response

  Date: 01/19/2024

  Thank you very much for bringing this issue to our attention. We understand the importance of effective communication and apologize if this has been lacking in your recent experience. We have notified the ****************** team in ******* of your concerns and ask that you reach out to the Service Manager directly to address your concerns and any requested reimbursements.  We have also requested that you be contacted by your dedicated service advisor on a regular basis in an effort to keep the lines of communication open.  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.

• Initial Complaint

  Date:01/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12.12.23 transaction date We sold back to you an rv we could not afford, the cost to us was to pay you $64,426.68. The 2017 Winnebago View was sold to ** damaged from lazydays Tampa, **. Pictures of that damage along with correspondence from your saleswoman was sent to us prior to purchasing it, and I have the photos, and the correspondence. Note* We also have correspondence of Many other issues that were present and not corrected that the service **** did not fix when we came to pick up the unit. I Told ********************* that it had the damage. Upon picking up the rv we were told that because of the Damage we owed another ********. Which we paid out of duress, because if not, ***, would call the Deal off. This blind sided us and was another financial burden to bear. This very unkind and super terrible customer service frankly shocked us. I just called to tell them we need our 5K back because I found the photos of the prior damage, this time I spoke to ***. He said no, and that Lazydays buys back 300 plus vehicles a year, and the charges happen every time.

  Business Response

  Date: 01/19/2024

  Thank you very much for bringing this issue to our attention. We have contacted the Manager of this department who states he and his team have been in contact with you and are waiting for you to sign paperwork to complete your refund for  your **************** Contract cancellation. We feel the Department Manger at the store is the best contact to continue to work with you to resolve this complaint. Please reach out to them directly to complete the cancellation process. We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new 2022 Heartland Prowler camper from ************ (************, **) May 30th, 2022. Our camper experienced several issues within 90 days, including: roof water leak above the master bedroom, slide malfunction causing a small hole in the ceiling drywall and a toilet leak. ****** was taken to Lazy Days RV for these issues and met with advisor *************************, during this time. Lazy Days had our camper until late October and when I returned to pick up the camper, I was told that the slide malfunction "could not be duplicated" as they slid it out and in 4 times. I was told they "fixed the leak" by caulking and that the toilet was not leaking, the water was ******* over the bowl because I wasn't using a water pressure regulator (which I was) and I showed ******* the regulator and where the toilet was leaking from around the rear seal when flushed. I winterized the camper when we returned home. We went camping for New Year's and December 30th, 2022 - January 1st, 2023 and it rained. My wife was awakened by water dripping on her face while we were sleeping during the middle of the night. Also, toilet water leak was worse than before. I returned camper for servicing of same issues on January 2nd, 2023 and would call for updates periodically and would be told that they are "awaiting warranty approval", etc. March 2023, I was able to get in contact with *************************** and was told that warranty had "denied all of our submitted claims" and I had not been notified nor had Lazy Days resubmitted them. They "resubmitted" warranty claims several times during a period of several months and I was told to call Heartland Warranty as well because I am the consumer and could possibly get the ball rolling easier. I fought with Lazy Days and Heartland warranty for several weeks, being the middleman and was being told by Heartland that they submitted everything they needed into the portal but never received any of the items from Lazy Days and Lazy Days denied. Continued

  Customer Answer

  Date: 01/03/2024

  Continued... My wife and I had a trip planned in June because we had already paid for the trip months prior and didn't expect Lazy Days to have our camper from January 2nd - June 2023. I found out in May that the camper had been sitting outside all this time "with an active leak" and Lazy Days had never attempted to patch or repair the leak because "warranty would not cover it." I was told when I dropped the camper off January 2nd that they would "keep it covered since it has an active leak until the leak is fixed." I also explained to Lazy Days and Heartland warranty that we have a brand new travel trailer that is unusable because it has an active roof leak and the toilet is also unusable because of a leak. Lazy Days agreed to "seal the roof and replace toilet seal as goodwill for the customer" May ********* so that we could take the camper on our trip. When I picked the camper up, the water damage had worsened, our brand new memory foam mattress was damaged with mold and water stains (we had to buy a new mattress). I was also told that they would order necessary parts to fix "roof membrane must be pulled up and front has to be built up even to prevent water pounding, remove ac vents, gutters, trim, remove old membrane and fix bad spot, install new membrane and all items taken off. I called Lazy Days after our trip and no parts were ordered, I called Heartland and finally got approval for all of the repairs myself and dropped camper back off 10/18/23 for repairs and was told on 12/12 that they had "lost our service ticket" and our camper is still at their facility and has not been fixed. Lazy Days had our camper from 01/02/23 - 06/01/23 and 10/18/23 to current and still have not completed the repairs. We have been making payments on our camper this entire time and have not been able to use it. It takes an act of congress to get in touch with my service advisors (******, *****) and still don't know where we are in the process as they still have our camper.

  Business Response

  Date: 01/12/2024

  Thank you very much for bringing this issue to our attention. We understand the importance of effective communication and apologize if this has been lacking and for any delays you have experienced.  We have contacted management of the service team at the ************ location for assistance. Someone from your service team will be contacting you within 1-2 business days for an update and to provide assistance. We have also requested that you be contacted by your dedicated service advisor on a regular basis in an effort to keep the lines of communication open.  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.

• Initial Complaint

  Date:12/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This relates a purchase of a 2018 Entegra Anthem on July 26, 2023 at your Lazydays dealership in Knoxville, **. I dont know if this complaint will result in anything to alleviate the frustration or my out of pocket costs this has caused, nevertheless, someone in management should made aware in hopes some action can be taken to prevent or minimize similar experiences from occurring.I live in ******* and traveled to Lazydays dealership in ********* to look at the 2018 Entegra Anthem of which I was told was in great shape and simply purchased from its owner as the owners health prevented him from using it. On the day of my visit, I initially noticed the front ******************* in the closed position was sticking out a few inches on the left end (slightly cockeyed). The salesmen quickly said that would be easily adjusted upon purchasing. I also noticed the super slide out was cockeyed and sticking out about an inch on the lower left side. The tech assured me that it wasnt a problem and could be left alone as the slide was working fine. On the inside at the same point where the slide stuck out when closed was a cracked tile where the slide floor raises and covers. I asked the tech to check because it appeared near where that rollers slide would likely cross when closing. The tech told me it was not near the roller and likely the previous owner dropped something that made it crack. I was also told the only repairs that would be made on a used RV prior to purchasing was those that were not deemed necessary for it to be Camp Ready. At the time of actual purchasing, the tech then informed me the ****** awning could not actually be corrected as it was not simply adjustable as previously told because the motor was installed backwards. The awning box would need to be removed from the roof requiring a forklift and about 8 hours of labor. This wouldnt be covered in the purchase because use of the awning wasnt deemed a Camp Ready item. I decided to move forward with the purchase and would have someone look at it when I got back home to *******. The Awning: After getting home, getting on a ladder and looking at the ****** awning, I noticed that where the motor adjustments should have been on the left side of front awning, there was no visibility to the motor at all. In comparing it to the rear awning, I realized the back housing cover (which oddly is on the front side facing the coach) covered the entire length of the front awning where as the rear awning, the cover stopped about 4 inches before the end where the motor adjustments are located. The motor was not in backwards. The housing cover was not trimmed properly when installed hiding the motor completely from view. I trimmed the cover exposing the motor adjustments, made the adjustments and the awning then closed properly. How this was missed by a trained tech is puzzling but I wasnt really concerned since I was able to remedy the issue. I did however let them know so they could be on the lookout for it in the future if need be.The super slide:I then took the motorhome to a local RV resort to spend a couple of days getting acquainted with the coach. While Ive had 3 other motorhomes, this was my first Entegra. When I got home and went to close up the slides, the super slide motor failed. When coming in, the slide went cockeyed coming in completely uneven where the back side of the slide started sticking and then the left edge of the outside wall on the slide came in contact with the coach wall (whereas it should have a space about to inches as it closes). I was able to get the slide back in an even position but unfortunately in an open position, not closed. In looking at the slide motor, I realized both shear pins had also broken. I removed the failed motor and replaced it with a bar connecting the left and right square rods with new shear pins and manually closed the slide with help from a neighbor. In communicating with ** Lazydays, they advised they would cover replacing the motor. I would need to take it to ** to get it repaired otherwise I would need to wait for an opening in Tampa which is much busier. So I took it back to ** on September 14th when they received the replacement motor and dropped it off as it would take a week to get it replaced. I again asked them to check the slide and its assembly because of its uneven behavior when the motor failed. I was again told it was simply the motor and the slide was fine (even though it still would not close evenly on both sides of the slide out. When picking it up after it was installed, issues occurred as the motor failed when they went to close up the slides to pull it out of the shop for me to leave. After 4 hours or so, it was determined the wrong motor was ordered which didnt have sufficient power for the large slide. Due to my schedule, I couldnt stay another week in ** as I had reservations in Georgia that I coulf not cancel. It was decided a new motor would be ordered and sent to ******** ******* which is about an hour from where I live and could be installed when I got back to *******. To get me back to *******, they essentially left the failed motor in the closed position and I just wouldnt use it again until repaired in *******. When I dropped the coach off at Wildwood in October, I again asked them to have the tech check out the slide as it seem to me the failed motor was a symptom of something else, not the cause. They replaced the motor and advised the slide out itself was fine. The slide out motor failed again:The first time I went to use the slide after returning home, both pins on the motor broken again, fortunately the slide was near the closed position and I was able to get it completely closed and installed new pins. In reaching back out to Wildwood, I was told to bring it in when I could. As I had multiple reservations in the month of through November, I wasnt able to take it back until December. When I took it back, I asked to talk to the tech who would work on the motor to discuss my slide concerns again. I do not know if was the same tech who replaced the second motor. When I discussed my concerns with the Tech that the motor issues were a symptom not the cause and explained the history and showed him the cracked tile, he looked under the slide out carpet (which I assume no one had done previously) and immediately determined the floor was broken and warped which caused the cracked tile as the slide outs roller was in its direct path (unlike what I was told by the Tech at Lazydays in **). The floor wasnt just broken, it had also rotted in that area over time however long the slide had been unsquared prior to purchasing. It was evident now that at some point the slide closing came at a bad angle, breaking the floor as well as cracking the porcelain tile floor. The floor under the carpet was broken in such a way that caused the floor of slide to raise slightly on the very end which not only put strain on the motor but also prevented it from evenly and squarely closing. It not closing squarely also caused water leaks when it rained further comprising the slide out floor in that area as well as loosening the outer wall of the slide out in that area. The slide out floor needs to be replaced and the outer wall needs to be reset along with the motor and its mount needing adjustment. In closing, its clear the original motor failed and follow-on problems occurred due to previous slide assembly issues that caused the floor to break, warp and become rotted prior to purchasing. ******** reached out to Lazydays in ** to get them to cover the cost of repairing the slide and motor correctly. They refused to offer any repair coverage. I dont know how these conditions were missed multiple times since Lazydays ** acquired the coach originally, let alone understand how this condition could be considered Camp Ready and not covered. Ive done considerable business with Lazydays in ******* let alone $260K in purchasing this coach. Its beyond me how a corporation of its size and reputation would simply refuse to cover what is an obvious failure on the part of the ** dealership to identify these problems which are clearly Camp Ready items before selling let alone selling and then simply turning their back on the customer when they are identified. My apologies for such a lengthy file, but I felt it important for this complaint to be made in hopes that some action can be taken in order for this not to happen to customers moving forward. This has been a very disheartening experience to say the least. The coach is currently at Lazydays at Wildwood getting the necessary repairs and currently Im stuck footing the entire bill for $9K+.

  Business Response

  Date: 01/12/2024

  Thanks for reaching out and letting us know of your concerns. We have reviewed your complaint and received confirmation from Lazydays in ******** that repairs are currently in progress to repair the slide floor. It is also our understanding that the store has been in direct contact with the customer in regards to any reimbursement owed for the cost of repairs. We would suggest the customer continues to communicate directly with the Service Advisor and  Service Manger for the duration of the repairs.  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future. 

  Customer Answer

  Date: 01/12/2024

   
  Complaint: 21044017
  
  I am rejecting this response because: They have offered to pay 1/2 the costs of the approximated $9,800 repair, There is no question this damage existed prior to sale. More over, at the time of sale, they claimed they would repair any damage considered "not camp ready". The slide offset (which was later identified due to the broken and rotted floor) was identified during PDI where I was told it was not an issue; the tech never checked the condition of the slide or it's movement which would have identified the rotted flooring prior to sale.  Wildwood Slide Tech identified the issue within 5 minutes of inspecting when I took it them after the slide motor failed a second time. Last I checked, a rotted motorhome floor is not considered "camp ready".  Lazydays TN should honor their sales marketing commitment and fully own this repair. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my unit in back in September for end of warranty work. All of the issues are extremely small and can be completed in house with just labor. For the first few months I never got any updates or information about my unit and was never able to get ahold of anyone. Finally its December and I have escalated as high as I can and still have no resolution or direction on when I will get my unit back.

  Business Response

  Date: 12/28/2023

  Thank you very much for bringing this issue to our attention. We understand the importance of effective communication and apologize if this has been lacking in your recent experience.We have contacted management of the service team at ************* location for assistance. Someone from your service team will be contacting you within 1-2 business days for an update and to provide assistance. We have also requested that you be contacted by your dedicated service advisor on a regular basis in an effort to keep the lines of communication open.  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future. 

  Customer Answer

  Date: 01/12/2024

  Current Status: The unit is still not complete and I have not received information from my service advisor or management.

  Business Response

  Date: 02/09/2024

  Thank you for bringing this experience to our attention. We have been notified by the dealership that work is completed and the customer has arranged to pick up his unit.  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.
  
   

  Customer Answer

  Date: 02/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Lazy Days, Longmont, Co
  
  Issue: Deceptive business practice, misrepresentation
  
  From Minnesota I viewed an RV on the website of Lazy Days Longmont, Colorado. The following
  is events that took place in order. Sales order ******** ** Contacted Lazy Days Longmont via phone and spoke to Derrick on December 1. Explained to Derrick that since I was purchasing from out of state I needed him to carefully look at the unit with me on the phone as he inspected it. While on the photo Derrick walked out around the unit. He reported that there was no damage or issues whatsoever and the unit was “like new.”
  2) A week later I called again and this time spoke to Jerry. I had some more questions and specifically asked Jerry to inspect the vehicle for de lamination issues. This he did and reported back that the trailer had zero de lamination problems.
  3) Jerry and I discussed the price as advertised on the website. Jerry said he would not accept a deposit to hold the vehicle and required me to wire the full payment amount. I agreed to the terms and price Jerry offered based on the representations made to me about the vehicle condition. Jerry said he would contact me with the wire instructions.
  4) Shortly later Jerry phones me and now states the price on the internet was only valid if I financed the vehicle. I check the site and there was no disclaimer that the price was a finance only price. I informed Jerry that we had already agreed on a price and terms. He said there was nothing he could do and if I wanted to pay cash the price would be $1200 more.
  5) I asked to see the deal numbers in writing if I financed it. Jerry sent over a “buyers order.”
  
  See attached document with full text.

  Business Response

  Date: 12/28/2023

  Thank you very much for
  brining this issue to our attention. The General Manager of the Longmont
  location is best equipped to address your concerns and has been made aware of
  your recent experience. He will be contacting you directly within 1-2 business days for additional details
  and to determine the best resolution for your situation. We appreciate you
  allowing us the opportunity to address your concerns and we hope to continue serving
  you in the future. 

  Customer Answer

  Date: 12/30/2023

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I spoke to Ray J. in Longmont who said he referred it back to the Florida office of which I have not received any contact from.
  
  
  
  Sincerely,
  
  
  
  Nathan Meinhardt

  Business Response

  Date: 01/10/2024

  We appreciate your bringing your concerns to our attention.  The General Manager has been notified of your request for reimbursement and is available to talk about options for a solution with you. Please reach out to him directly to discuss a resolution. 
  Lazydays values your business and looks forward to continuing serving you moving forward.

  Customer Answer

  Date: 01/12/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I spoke to General Manager Ray J. on January 11.  He told me he had no knowledge of the Florida office instructing him to speak to me or offer any reimbursement.  He further said he would do nothing to resolve this matter.
  
  
  
  Sincerely,
  
  
  
  Nathan Meinhardt

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used motorhome purchased 10/31/23 Dealership told us that prior to settlement a "PDI" inspection (pre-delivery inspection) would be accomplished and ALL systems on motorhome would be working and issues would be fixed, THEY WERE NOT. We were rushed thru settlement, given a 15 minute walk thru and a 15 minute road test. Additionally the motorhome was never detailed inside/outside as we had requested in writing. We left the dealership with the motorhome with no substantiated evidence of what issues had been found or what had been repaired. The list of items over the last month and one half to be fixed is substantial, the ***** we repeatedly emailed and telephoned the dealership about were #1 The electrical system was not in working order, two batteries were damaged & we replaced them costing $1610.47 #2 The fabric slide top protector was torn and beyond repair so this was replaced costing $995.00 The motorhome roof was in deplorable shape and had to be scraped and re-sealed to prevent water damage, costing a total of $1883.68 All of these items were pre-existing and should have been rectified during the dealership's PDI inspection, THEY WERE NOT! Telephone calls to salesman, service manager, general manager resolved nothing, emails now go un-answered. Our salesperson advised us he could not discuss it anymore, it was in managements ******* ****** would reach out to us. They HAVE NOT. ************* $3040.15 and headache/aggravation. At settlement they acknowledged that they charged us $511.00 for a **.Doc Stamp fee which was not applicable to our sale and that we would receive a refund check. It has been over 45 days and they told us at first "only so many checks can be written each month". Now they will not answer emails sent as to when the check will arrive. *******************************************

  Customer Answer

  Date: 12/21/2023

  The total expenses of items #1, #2, #3 should be $4489.15   not  $3040.15 as originally listed.  (math/calculator error.  *********************

  Business Response

  Date: 01/08/2024

  Thank you very much for bringing this issue to our attention. We understand the importance of effective communication and apologize if this has been lacking in your recent experience. We have contacted the Management Team at the ******* location for assistance and a better understanding of your experience.   After speaking with the Management Team we understand they had previously made an offer for you to bring the ** back to the dealership to address your concerns and are waiting for your response. We recommend reaching out to the  **************** team in *******  to discuss all available options including any requested reimbursements.  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.

  Customer Answer

  Date: 01/09/2024

   
  Complaint: 21018021
  
  I am rejecting this response because: No one at Lazy Days told us to bring the motorhome back to their dealership. They kept refusing to admit that the problems we encountered were THEIR responsibility. Everyone we reached out to by phone & email would either not respond or tell us "it was out of their hands". In many cases they relied on text messaging, so no paper trail etc. The items in question have been repaired and yet they continued, if you can ever find out who "they" is, to deny any responsibility. They could not/ have not, produced a copy of the ***** inspection that was supposedly done before purchase.  Simply put. SYSTEMS in the motorhome that were suppose to be in "good working order" were not, and in some cases prevented the motorhome from even being driven. As always, this dealership will not take responsibility for what they said prior to our settlement date that they would. No names, no follow up, just a terrible, inexcusable experience for almost a quarter million dollars. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/19/2024

  Lazydays believes itself to be transparent with customers in all transactions, so to that effect, our dealership offered you an opportunity to bring the ** back to us to diagnose your concerns. However, your unit was not brought back to the dealership for repairs at that time. Please note that we would need to see the unit and assess repairs prior to agreeing on the cost of the repairs. Since the unit was not brought back to us to assess the issues, we couldnt validate if repairs done to the unit by a third party were needed; therefore, we decline payments for such repairs.  Also, you have signed a Buyers Order which states that you have the right to inspect the unit and all components prior to purchase. By signing this document, you accepted the unit in its current condition. Lazydays offers no warranty and units are sold AS IS. Please refer to the Inspection and Acceptance and Warranties/Remedies paragraphs on the back of the Buyer's Order for more details.
  
  We appreciate you allowing us the opportunity to address your concerns and we hope to continue serving you in the future.
  
  

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21018021
  
  I am rejecting this response because: Lazydays was not transparent about the buying process. We did not agree to accept the unit as is,except to settle on the unit WITH ALL SYSTEMS WORKING!! They WERE NOT. And I repeat for the third or fourth time, the ***** inspection that was to be done, WAS NOT, or these failures (see pictures & receipts) would have been found by Lazy Days.  The coach was also not driveable in this condition.  Stop kicking the can down the road and accept responsibility, reimbursement for the repairs we made is LAZY DAY'S responsibility, pure and simple. "Leagalize" clauses hidden here and their WERE never explained to us. (why would they)  Our salesman, the General Manager, etc.all refused to acknowledge responsibility for the motorhome not sold in "working order".
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not A ************* ****************** manager is a very rude man. We continue to have the same problems since we bought our Winnebago Travel Trailer from Lazydays RV in ************, ********* in October of 2021. We bought the extended warranty when we made our purchase, which we are not happy with. We have taken it in for several repairs in which a few keep happening. We noticed several water leaks from day one, shower leaked water in bathroom floor ( fixed ourselves) under bathroom sink leaked (fixed ourselves), black water flush blew water in through wall under bathroom sink (we will see when we pick it up), kitchen sink continues to leak (was taken right after 1st use to be fixed, but is still leaking and says it is our responsibility). They tell us that you have 90 days from time of repair to bring it back if not fixed. I want to know, if you continuously have a water leak problem, and take your camper in for repair in the month of November, and request them to winterize it, how you are supposed to know if the water leak has been fixed or not when you unwinterize it in the month of April, which is past your 90 days. I think its ridiculous, that we purchased an extended warranty, and keep taking it in for the same problem and they want to charge me to keep trying to fix it after the 90 day period. If my extended warranty is not going to cover the issues because of a 90 day period, what the h*** is the purpose of purchasing an extended warranty? I think they should refund my extended warranty money if that is not going to cover my issues.Very unhappy camper and will never purchase again from lazydays RV

  Business Response

  Date: 12/19/2023

  Thank you for reaching out and making us aware of your concerns. Lazydays strongly recommends keeping your **************** Contract in an effort to ensure it is available for use in the future if needed, and is not able to offer a refund for this add-on. However, investigation of this matter has revealed that our service team has recently agreed to additional repairs of specified components previously worked on, if it is determined when the unit is de-winterized (estimated in April) that an issue persists. . Lazydays strives to provide exceptional service and we hope that the confirmation that the specified repairs in *********** Order (vacuum breaker) being completed at no additional charge if required will help. Lazydays values your business and looks forward to continue serving you moving forward. 

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been dealing with ongoing issues with LazyDays located in **************, **. Completion of warranty efforts has been an ongoing issue since we purchased the new ************* Solitude, model 345GK. We purchased the camper on July 29th and the first time we drove the camper home the wheel bearing hubs had fallen out on two wheels. This issue has been since been resolved after three attempts. The tire link system that provides alerts on tire pressure has not worked since we took possession of the unit. It is unknown if it has been resolved to date. We dropped the unit off to LazyDays on October 5th, after our trip to ******** in September, whereby we had to use a cooler because the refrigerator was not cooling. We indicated that the refrigerator had issues from the first time we used the unit because it was beeping like the door was left open when in fact it was not. We determined based on our observation that the door was not hung straight when looking at other similar models at the LazyDays site. They indicated the refrigerator was working fine but the safety lock was bent. We conferred with LazyDays service about this response and it was determined that in fact it was not the safety mechanism it was the door not being hung straight. We have now been without our unit as they have been waiting for warranty approval to replace the refrigerator. In summary, we have lost opportunities to utilize the unit for nearly three months and have been making payments on a unit we have been unable to use. We are still waiting for the warranty work to be completed. We are losing out on our free nights of camping that we were given upon purchase of this unit. At this point, I am not sure we can even make camping reservations in the southern US now. I feel we should be offered an extension of our camping membership, and they need to complete the repair/replacement of the refrigerator now!

  Business Response

  Date: 12/18/2023

  Thanks for reaching out and letting us know of your concerns. We have reviewed your complaint and received confirmation from the service team that repairs have been completed, and you were contacted on or about 12/6/2023 to discuss a review of these repairs and pickup of your unit. There are several factors that can impact the turnaround time and warranty claims status of repairs on your unit. However, we certainly understand the frustration, and the importance of effective communication during this process. We apologize if this was lacking in your recent experience. Additionally, further review of the transaction shows that the camping package you received was provided at no cost originally. Based on that promotion, we do not have the ability to extend the timeframe of the provided package. Lazydays appreciates your business, and we hope to continue serving you moving forward.

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a brand new 5th wheel in September, they sold us a lemon, when we took it out, we had a whole list of major things that were not working. We took it back to get them fixed. It is now December, they cannot tell us who is working on it, when we will get it back. Now we fond out they didn't winterize, despite our many calls and insistence that they winterize it. Now it has busted pipes etc. We are paying for stage we aren't using, due to dealing with the 3 stooges at Lazy Days.

  Business Response

  Date: 12/07/2023

  Thank you for bringing your concerns to our attention and allowing us the opportunity to assist. After speaking with your local dealership it appears that repairs have been completed and the unit has been winterized. It is not uncommon for new units to come from factory with items that need to be addressed after purchase, which is why all new units are sold with a Limited Warranty issued directly by the manufacturer. Lazydays strives to complete any needed warranty work as quickly and efficiently as possible. We appreciate your patience and understanding during this process.