Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RNR Tire Express has 70 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RNR Tire Express

  13922 Monroes Business Park Tampa, FL 33635-6370

• 

  RNR Tire Express

  5804 34th St N Saint Petersburg, FL 33714-1208

• 

  RNR Tire Express

  7616 W Hillsborough Ave Tampa, FL 33615-4106

• 

  RNR Tire Express

  1379 Harding Hwy E Marion, OH 43302

• 

  Rent-N-Roll Custom Wheels and Tires

  111 W Derenne Ave Savannah, GA 31405

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent N Roll first contacted me on Dec 19, 2023 advising the reason for their contact was that my relative had not paid their bill. I passed the messages they requested me to pass. I was contacted again Dec 26, 2023. This call, the employee proceeds to tell me that my family member has not paid their bill and has not returned any phone calls. The employee states they would garnish my relatives wages if he didnt contact them. The employee then continued to give all information about said relatives account as if I co-signed and held an outstanding debt or had written consent of this privacy policy violation. I requested no further calls as I am not a customer. January 9 **** at 1:29 PM I was harassed by this establishment, again. The same employee proceeds to handle the call the same way as before. Please understand, This family members financial burden is not mine and when I requested for my information to be removed with no further contact between myself and above establishment as I do not owe a debt, I was advised by the employee that they would not be removing my information. This leads me to believe that I will be harassed by this establishment again in the future. When I advised I would be making a formal complaint, I was told to do what I do. I am formally requesting that this establishment be ordered to cease and desist all contact with me immediately. Please see screen shot attachments Thank you

  Business Response

  Date: 01/16/2024

  Apologies for the late response. This is *********************, Store Manager @ 806. I was the individual who contacted ******************
  She is reference #2 as listed on this lease order form, looks like she said yes to us leaving a message and/or contacting her in order to reach ***************************** in regards to his account. She was contacted on Dec. 26th 2023 and was not eager to help us reach her brother, ******************************  It was communicated to her as a courtesy that without hearing from ****** about his past due account he would be facing legal repercussions and we would appreciate her relaying that information. I also communicated to her that in order to ensure we do not attempt to contact her further we would need to receive communication from ****** personally as she was listed as a reference and gave us express permission to contact her. The call was then disconnected. She was contacted again on Jan 9th 2024 and at that time she threatened to report the situation to the better business bureau if we did not "cease and desist" contact. At that time, it was expressed to her that she would not receive any further communications from us and that it is her right to report any situation she deems necessary. After ending the call, I immediately removed her name and number as a reference on ********************************* account on Jan 9th 2024. I also left notes in our system stating she did not want further communications from this location. We will not be contacting her at any time moving forward.

  Business Response

  Date: 01/16/2024

  Apologies for the late response. This is *********************, Store Manager @ 806. I was the individual who contacted ******************
  She is reference #2 as listed on this lease order form, looks like she said yes to us leaving a message and/or contacting her in order to reach ***************************** in regards to his account. She was contacted on Dec. 26th 2023 and was not eager to help us reach her brother, ******************************  It was communicated to her as a courtesy that without hearing from ****** about his past due account he would be facing legal repercussions and we would appreciate her relaying that information. I also communicated to her that in order to ensure we do not attempt to contact her further we would need to receive communication from ****** personally as she was listed as a reference and gave us express permission to contact her. The call was then disconnected. She was contacted again on Jan 9th 2024 and at that time she threatened to report the situation to the better business bureau if we did not "cease and desist" contact. At that time, it was expressed to her that she would not receive any further communications from us and that it is her right to report any situation she deems necessary. After ending the call, I immediately removed her name and number as a reference on ********************************* account on Jan 9th 2024. I also left notes in our system stating she did not want further communications from this location. We will not be contacting her at any time moving forward.

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RNR of ********* came and repossessed my tires saying I didnt make any payments when I have paid them my payment before it was due plus an extra 2 weeks. I have proof of the payments via my bank records. We started the lease on 11/29/2023. The first payment was due 12/30/2023 which was $104. We paid them $143 on 12/24/2023. The store manager showed up at my house yelling at me and took my phone out of my hands to yell at my husband on the phone. They put my car on blocks and brought what was supposed to be my original tires but they arent. 1 is a different brand than the others and one is dry rotted. We called corporate and they can see where we made the payment and when I asked for a refund they said they would call back but never did.

  Business Response

  Date: 01/08/2024

  The customer was installed on November 29th 2023.  They paid $20 to get the set of tires and the next due date was 12/9/23.  The customer did not come in again until 12/22, at which time they were 13 days late for the first payment.  We consider that a first payment default, which we take very seriously.  The customer paid $143.44 to get them up to 12/30/23.  Our Regional Manager and the Regional Account Manager both spoke with the customer.  They were told by ****************** that, "we would be paid when he wanted to pay".  That is not how we do business.  Another commitment to pay was given by the customer and he did not come in.  We were forced to assume the customer was not planning to pay us so on January 4th of ****, the general manager went to pickup our tires.  The customer did not have tires to put on the car so we brought some scrap tires just to help the customer have something so they could move the car.  Those tires were mounted on the customer's wheels and put on the vehicle.  At the time of pickup, the customer was only 5 days late, but with the previous issues and the heated nature of the conversations, we felt there was not going to be a good outcome.  The customer has told the Regional that he would bring something to him showing our manager was rude, we have yet to receive that information as of January 8th ****.

  I have attached the pay history.  Please let me know if there is anything else you need from us.  Thank you.

• Initial Complaint

  Date:12/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/29/2023 me and my wife went to purchase both tires and rims for her 2016 Yukon XL. When we told by the young man L we planned to pay it off but then we were told if paid off that we would have to deal with the rim company for the rims and the tire company for the tires if anything happened to them. We were told we can get a rotate and balance and all the bells and whistles if we make payments. Oh boy how we wish we would have paid them off. We put ******* down ****** a month and we went with the 6 months same as cash plan. Well with this plan they get you because they tell you and they told us our payment started in two weeks right? Well what they dont tell you by the store manager is the contact you signed starts the day you signed not when the payments start which will get anyone not paying by the contract date a late fee. But the young lady helping us gave us the two weeks extension so our contract started the day we made our first payment. We have pictures of what we only owned which was ******. So the store manger threaten my husband to come repossess the tires and rims if we didnt pay ****** instead of the ****** which was all we owed pictured below. The store manager ********************* is a very mean vindictive man he and threatens customers, he also treats his employees like garbage. I witnessed customers call the store to make sure he is not there before they come in to the store to pay their bill because he talks to folks anyway being rude and embarrassing to customers and employees. The girls that work there dont have the corporate store number because their not allowed to have it which is sketchy I say probably for fear they would complain about him. So not only does this store manager punish customers like us with having to pay even more money that was owed after I was told I only owed ****** this has happened to other customers and their hard earn money? Im sorry I didnt look up the rating on this business first. F is not good. They owe us ******

  Business Response

  Date: 01/09/2024

  We have attempted to reach out to this customer with no response. 
  If the customer could please contact us at ***************, we would be happy to assist in getting this resolved. 
  Thank you!

  Customer Answer

  Date: 01/15/2024

   
  Complaint: 21061409
  
  I am rejecting this response because: no one has reached out to us. I attempted to call *************** office from the number left on BBB on two occasions and left a voicemail. I spoke to a receptionist and secretary and we are still waiting for answers 
  
  Sincerely,
  
  ********************

  Business Response

  Date: 01/30/2024

  The following is a statement/response from the Store Manager, ************************

   

  Not a whole lot of memory on this one. He paid auto and wasnt late so i had very little contact with him until the end. Everything was reviewed with Mr. ***** to make sure everything was done right.
  
   We sent required documentation to ***** for review. He was paid in full by ***** last payment. 
  
  I asked **** also and pretty much the same. Missed date, paid extension then paid out.
  
  As it relates to any interaction I have had with any customer is *******************. No raising of voice, no use of profanity or humiliating a customer .
  
  We do explain the agreement as it relates to non-payment and what could happen.Return of property, etc.
  
  We dont **** on certain things, and this was one. I did get a second opinion on this customer before we told him the amount. I dont remember giving him anything in writing that would justify a different amount.
  
  If you need anything else, let me know please.

  Customer Answer

  Date: 01/31/2024

   
  Complaint: 21061409
  
  I am rejecting this response because: this is a lie. *********************** had no dealing with me except on the phone when he threatened to come to my house and repo the rims and tires. They never give paper work or explain the due date unless you specifically ask then they only give you the top piece of the Contract that has no information. We had one that payment left and it took them almost 2 weeks to figure out what we had left to pay and Im the only that contacted them them back because no one called us back to inform us about of anything. This is Mr ****** little game he plays with the customers because Im not the only one read the reviews and complaints. My wife called **** and ****** and was told both times that the paper work was under review so if we were late it was because no one could tell us what was owed but my wife kept up with all the payments and we only owed ******. He threaten to come take the tires told me we owed ****** which we paid on 11-11-23. I attached what I was sent what was actually owed. *********************** makes bonuses off people being late. ****** is the one that review the paperwork. I believe ***** is a made up name. ****** knew how much we owed because she sent the photo about explaining how much they figure we owed. The paperwork doesnt lie. 
  
  Sincerely,
  
  ********************

  Business Response

  Date: 02/08/2024

  ********************* is the Regional Manager directly supervising ************************ ************** approved the extension of time for the 180 day same as cash pay out that had expired for Mr. ****** The payout amount was determined by ************** based upon the pay history of the account. The payoff was correct. The allegations of lying and fraud are not supported by the account records. 

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a set of Nexen Roadian ATX tires from RNR tire in ****** ** in March 2023 and am paying $63 a week for them. I was told the tires had a 60k tread ware warranty. For over a month I have tried to get warranty information on the tires because the tread on them have worn very fast even though I did the rotates regularly with RNR tires but no one at RNR tire wants to help. There's not even 20k on the tires yet and there's not much tread left. Ever time I call I get told they are 2 busy to deal with it. On 12/23 I talked to a woman named ******** and she told me that the tires do not have a warranty which is a lie. I asked her to email or mail me my paper work for the tires since I never got anything from them. Their printer was messed up the day I purchased the tires and they were supposed to mail me my paperwork when they got it fixed but of course they never did. I asked ******** what my interest rate was since in ********** you can not charge over 36% interest per state law but ******** refused to tell me my interest rate. She said they have the ****** ********** store listed under ***** laws and that's what they go by. I'm not sure how a business located in ********** can go by ***** laws. Makes no sense. I ended up having to buy brand new tires because RNR tire refused to do anything about the tires I bought from that are still under warranty. I have paid around $2700 for the tires because they are illegally charging way more interest than the state of ********** allows. I told them I can not pay anymore and that I will turn the tires in to them since they are so worn and still under warranty. ******** told me if I didn't keep paying that they would file crimanal charges against me and that I could be arrested. I again asked her how much longer do I need to make payments and what's the interest rate that are charging and she still refuses to tell me. All I want is to turn in my old tires & stop all future payments since tires aren't safe to drive on

  Business Response

  Date: 01/08/2024

  Contacted manager and District manager for this location and they are not aware of any issue. We have reached out to the customer to address the issues and make sure customer has correct contact info. Will follow up with more information once we have spoken with customer and investigated issue. 

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 21055483
  
  I am rejecting this response because:
  I talked to ******** the accts manager on Thursday January 5th. She's said she talked to the regional manager and they agreed to come pick up the tires from me and that they would close out the acct after the ********************** were picked up. She said they would pick them up Saturday but no one has came and got them yet. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 01/18/2024

  I do appreciate that information and since our last conversation the product has been returned and the account has been closed. effective January 12, ****.

  Customer Answer

  Date: 01/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 new tires from the ************ location of RNR Tire Express in November 2022. I have been making payments for over a year now, which according to the payment schedule puts my total paid at $3,200 for $1,600 worth of tires. I have requested documentation from the local store to determine why there is such a large discrepancy in what I believe should be owed and what the company says is owed. I have since disabled my account for them to auto draft the payments until I receive the requested documents. A **** texted me and my three references threatening criminal action for non-payment. I again requested a copy of my contract and complete transaction history so I can clear up my account. **** refuses to provide the documents unless I come into the store to retrieve them, which I explained was not conducive to my work schedule and that per RNR Tires Privacy and ********** Communications Policy listed on their website, the company is authorized and does use electronic communication for agreements, notices, and any other form of communication. **** continued to refuse to send the requested documents, and now has ceased responding to my text messaging. I have also reached out through the Contact Us and Text Us links on their website and have not had any response. I dont have a problem with getting my account back to good standing, either by catching up the past due balance, or surrendering the tires, but I need this documentation to make an informed decision on what course to take next.

  Business Response

  Date: 12/14/2023

  I believe this customer has been provided the documentation that she requested.

• Initial Complaint

  Date:12/06/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i believe this company sold me unsafe product i gave them close to $2500.00 and the while making payments i complained numerous times that i had a vibration in my car. on the day i made my last payment paying off the product i got wheels checked and learned i had 4 damaged wheels company then started trying to sell me more wheels and tires after i had just paid off the balance

  Business Response

  Date: 12/06/2023

  Mr. and ***************** purchased wheels and tires with RNR at our *** Road location on 8-1-22.  The wheel and tire purchased were placed on ******************** vehicle a 2016 Lexus LS.  **************** was offered an early payout on 9-19-23 and his account was paid in full. We have serviced ******************** vehicle at two different locations.  Our techs have indicated that the wheels are "bent" due to **************** having hit potholes or other road hazards (manhole covers etc) while driving the car.  **************** went to our Colonial Rd location on or about the week of 11-25-23 and our Senior Tech ***** did a full inspection and replaced 4 of the wheel hub centering rings to help reduce the vibration. ***** showed **************** the three bent wheels (one wheel was perfect- the one he purchased 11-20-23) and that the bent wheels caused **************** car to drive with a vibration. ***** further explained that the wheels could not be fixed, they needed to be replaced.  The original four wheels were in perfect condition when installed and ******************** car on 8-1-22, and **************** did purchase one replacement wheel and tire (to replace one that was damaged) at our *********** store on 11-20-23. In an effort to help ****************, we have offered to replace the wheels and all **************** will need to pay in cash, is our landed cost. **************** will need to contact the *********** Store at ************ and ask to speak to *** (General Manager) and set a ************* to visit the store to review options. *** is aware of the situation and will work with **************** to resolve.  

  We hope to hear from **************** soon! 

   

   

   

  Customer Answer

  Date: 12/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: i went to the store on several occasions before payout when rim warranty was still in affect buisness stated rims were fine although i had vibration in the tires still as soon as i paid off the amount owed thats when i was notified that rims were bent not all the times before i complained of issues 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/15/2023

  We have met with **************** and the issue is resolved.

   

  TY

  Customer Answer

  Date: 12/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks ago their employee at ********* **** location was test driving my car and got into an accident. I was promised insurance information be sent to me. I have not heard from anyone regarding this! I went in to make a payment on my tires and was told said employee no longer works there. I am disgusted by the way this location is ran. An employee even mentioned that they can't believe I'm making payments on my tires he said you should be given them for my hassle. I have given them my email address twice to send insurance information and still have not received any information for repairs. I have ****. In damages to my car. I'm a very frustrated customer and will be telling everyone I know to stay away from this company!!

  Business Response

  Date: 11/29/2023

  ************ was on a test drive due to finishing an alignment on the customer vehicle.  While on the drive on a straight away road with no signs or lights indicating ************ had the right-away of travel.  A worker at ************* also, in a customer vehicle pulls out of the dealership lot peaking around a semi-truck and strikes ************ in our customer's vehicle.  An accident report was filled out at the scene where ************ and another member of our staff from one of our stores provided the officers with any information including, insurance information.  On the accident report that was issued to all parties, there was a ticket number where, the officers on duty told each party if, they had any questions or concerns to utilize the report and the ticket number that was provided.  The officers on scene stated there would be an investigation and upon the conclusion, it would be determined who would be at fault.  ********************** stated in her experience, if a person has the right of way and gets hit by another, it is the other party who is at fault.   Mrs.  *** requested from one of our employees a short time later that, she would like our insurance information.  A request was sent out for advice on what information of ours that could help her out and was reminded, all information needed was provided to the officers and on the report they were all given along, with the ticket number provided for all questions.  Since then, *************, which is the employer of the party that hit ************, had given her a quote for damage significantly higher than original thought, ordered her parts and set a date to fix it for her.  RnR Tires Express is also deducting an amount off of her agreement as well to try to help with what we can for the inconvenience.  

  Customer Answer

  Date: 11/30/2023

   
  Complaint: 20915087
  
  I am rejecting this response because: Only after I sent emails to the ********* store and made this complaint did ANYTHING happen. While I am appreciative for $250.00 off of my tires, I am still NOT satisfied how this was handled. I should not have had to reach out to them first! 

  Close the case I don't care....but I will definitely not be recommending RNR Tires to anyone! 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new business open close to my home, in ******, ********. My car was acting up and I wanted to get a new front left tire and alignment. This business convinced me just to finance the four tires, and it included road side assistance, lifetime rotate and balance and alignments. However, once we got the tires- they could not do the alignment because they said the tie rods were messed up. We had a mechanic fix it, over 800 dollars, we went back to RnR and they said the same thing. We said, we had that fixed the day before!! Then he came up with the ball joints were messed up. My mechanic said neither one of these things were the problem. Now I owe this business for tires, over **** dollars in repairs I paid for - that I DID NOT need. The problem still isnt fixed. Im furious at their service!! Contract under ************************* ***************************

  Business Response

  Date: 12/05/2023

  Our Regional Manager made contact with this customer.  They had a conversation centered around parts that do need to be replaced on the customers vehicle.  The customer acknowledged what was being communicated.  As of today, this customer is continuing with the lease/purchase agreement.

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires on 3/4/2023 on 6 months Same as Cash. Set up automatic payments with RNR tires. The total amount on the agreement is $1,036.00 for 4 tires. I was not aware that there were any missed payments until the store contacted my husband and we updated our credit card immediately. No further issues discussed, the lady on the phone processed the payment and continued payments. Never mentioned any other issues. I questioned on 11/21/2023 when I discovered I am still being charged for RNR weekly so I called the store where I purchased the tires. I was told by the first male I spoke to that my contract was paid and I was due a refund. He then put me back on hold. The manager, ***** the got on the phone and told me I was not due a refund. He said I was late on my contract. I asked how. He said in July I didnt make several payments. I informed him I was not aware of any issues until RNR called, we provided our card and they processed our payment and no one told us at that time that any other payments were missed. I asked him what my contract was for 6 months same as cash, he said $1,036.00. I asked what have I paid to date? He replied about $1,111.00. I went through my bank account. What i paid was $1,623.35 which includes **** fee they took out separately. If that is deducted, the total I have paid to date is $1,549.29 same as cash. He said my account is paid in full and h*** close it. He said h*** refund 2 payments of $50.32. He refuses to explain why I am being over charged ******. (I have included proof from my bank. Charges for ***** are for a different vehicle.)

  Business Response

  Date: 12/04/2023

  We have attempted to contact this customer multiple times to discuss this concern. The phone rings and goes to voicemail each time and no voicemail massage can be left. What the customer failed to mention in their complaint is that they missed 2 full months of payments putting them well off their 6 month same as cash time schedule. When we were finally able to get back into contact with them, they did start back up making their payment as they should. When they inquired as to why they were still making payments even though 6 months had passed we let them know they had missed their same as cash time period due to the long gap in payments received. In the interest of going above and beyond for this customer, we went back and honored the 6 month same as cash payoff for them. The amount they paid was exactly to the ***** what they should have paid based on their contract and the 6 month same as cash offering. The amount they paid over the rent amount was sales tax and the fees associated with the alignment and coverage they receive for the tires. By the terms of the contract they agreed to, they should have paid a larger sum. We feel like we went well out of our way to resolve the situation to the benefit of the customer.

• Initial Complaint

  Date:11/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to buy tires because they advertised 4 tires 20 dollars a week. I asked the associate how to get that deal and they said I just had to pay 6 dollars down so I did and got the tires put on well when my payment came do two weeks later it was 76 dollars instead of 40 dollars I asked the payment clerk and all she would do is repeat that they have never had a deal that low and when I said thats what the commercial said and the associate I dealt with told me and she just kept repeating the payment is the payment.

  Business Response

  Date: 11/22/2023

  We have reached out to the customer.  The customer claims that he did not post this but his brother did.  We are still working with the customer to extend terms.  However, we did not have an advertisement showing the amounts listed in this complaint.  This should be resolved now with the actual customer.

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************