Business Profile

Tire Dealers

RNR Tire Express

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Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

210 total complaints in the last 3 years.
84 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I use to have an account with ******************** LOCATED ON ******************************. My last two payments for the merchandise that I purchased from them was deducted from my checking account on 12/5/23 for $265.94 and 12/30/23 for $107.05. On 5/4/24 I noticed that they had charged my checking account for$****** When I confronted them about this they told me it was a mistake and they would correct it. Then on 06/1/24 they charged my checking account again for the same amount. I went in to their store and confronted them about this and ask them to remove my debit card from their files to make sure this would not happen againOnce again they apologized and assured me it was a big mistake and it wouldnt happen again after checking with my bank months later I find out that RNR TIRE EXPRESS has been continuing to debit my account every month from 05/4/24 to 11/17/24 for the amount of of $112.00 twice in 06/24 for $112.00 and twice in 08/24 for the same amount and twice in 09/24 and twice in 10//24 and twice in 11/24. I went to my bank ********************** and explained to them what was happening. They suggested that I change my debit card. After doing so I immediately went to RNR TIRE EXPRESS again and showed them all the dates that they had debited my checking account, they confirmed it that my account was paid off in 12/23 and apologized again and told me that they would straighten this matter out. After 2 more visit and a couple of phone calls they are still telling me that they are still working on it RNR TIRE EXPRESS owes me $1,344.50 .
Business Response
Date: 12/23/2024
We have looked into Mr. ********** issue and validate his concern. We looked into every transaction posted to the account and have determined Mr. ******** is due a refund of $1,794.50. This check is waiting for Mr. ******** at our ************************************************** for him to pick up. We have attempted to contact Mr. ******** multiple times last and week, and even as late as today when I emailed Mr. ********* We are anxious to get this resolved with Mr. ********* We apologize for the inconvenience and distress this has caused him.
Initial Complaint
Date:12/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The terms agreed upon were a three month same as cash. This did not occur, I have paid well over the agreed amount and continuously get harassed and threatened with legal action. This company is a complete scam. They might help you in a pinch but it will surely cost you in the long run!
Business Response
Date: 12/18/2024
First, I want to thank you for trusting RNR with your tire needs. Second I want to thank you for providing the honest feedback . Hearing from our valued customers is extremely important to us, as it is the only way we can get better at serving our valued customers.
We are truly sorry to hear about your experience. We understand your frustration and we take your feedback seriously. In order to fulfill your desired request, please email us at ************************************** we want the opportunity to make this right for you.
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/17/2024 i went in to get a set of tires. They didn't have the size of tire I needed so they gave me a similar size that would work. I signed up for the 120 days same as cash option. In this time I've never missed a payment and I've never been late. As of 11/30/2024 I'm still being charged. I called and spoke with someone in the billing department who claims i missed my 120 days by 11 dollars. However I looked through my bank statements after the fact, i was on the spot and limited on time while on the phone and did the math myself and this is simply not true. In fact I actually overpaid by about 11 dollars. The representative refused to give me a refund because they claim i missed the 120 days. However since "I was so close" they'd just close out the account and give me a receipt. Have not heard anything since. Don't trust them not to try charging me tomorrow.
Business Response
Date: 12/09/2024
this dispute has been handled. customer signed Mutiple documents that made things very black and white but we refunded some of the amount and the customer agreed to this
Customer Answer
Date: 12/10/2024

Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:11/26/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the 4th of November, 2024 had my wheels alignment done, they gave me an estimate for tres for the car of about $575. thought that was pretty good, later n the week, called and they gave me another estimate of about $425 which thought was great. So went n 11 Nov. Veterans Day. Suddenly another RNR clerk now remarked the prce was about $725 .cost went up from about $575 to $725 or at least $150 more.think ths may be classic bate and switch or price ********** seeking a refund of at least $150 please.been this business customer for several years, never been treated this badly.
Business Response
Date: 12/05/2024
First I want to thank you for trusting RNR with your tire needs. Second I want to thank you for providing the honest feedback . Hearing from our valued customers is extremely important to us, as it is the only way we can get better at serving our valued customers.
I did confirm, one of our Area Managers has contacted you and has resolved this complaint. If you need anything further, please do not hesitate to call customer care at ************
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Business sold me a set of rims believed to be high end Asanti upon investigation it was learned by a memeber of managements that the wheels sold were fake and only the center cap was Asanti but the wheel itself was a cheaper lexani wheel
Business Response
Date: 12/09/2024
Please see the attached items with the page numbers below:

On 12-13-23 Mr. ****** rented a set of Asanti wheels (see #1) item numbers *********, *********, *********, ********* on rental agreement 12402.

#2: This is invoice #********* from Wheel Pros showing we received two ABL27-20051238BK Dynasty 20x10.5 5x4 72 G-BLK +38 and one ABL-***********BK Dynasty 20x9 5x4.5 72 G-BLK +35. These represent 2 rear wheels and 1 front wheel.

#3 and 4: This is our receiving report for invoice #********* for the three wheels showing our unique item numbers , ********* (#3 on the rental agreement), ********* (#2 on the rental agreement), ********* (#4 on the rental agreement)

#5: This is invoice # ********* from Wheel Pros showing we received one ABL27-20051238BK Dynasty 20x10.5 5x4 72 G-BLK +38 the other front wheel.

#6: this is a picture of the Asanti Black Label Wheel from the vendor website with model # ABL-27

#7: these are copies of the receipts (RNR paid out the wheels and tires as a courtesy to Mr. ****** because we were unable to find the perfect set because his car was modified from original factory specs and we could not order another set he liked that would fit within our program). $780.44 was the payout for the wheels and $453.96 for the tires. Mr. ****** owed us a total of $1234.44 to pay out his account. We paid this in full to resolve the issue.

#8: This is the receiving report for invoice # ********* for one ABL-***********BK Dynasty 20x9 5x4.5 72 G-BLK +35 showing our unique item number ********* (#1 on the rental agreement).

In summary: ********** claim that we sold him fake Asanti wheels is not accurate. The rental agreement, receiving reports are corroborate that we ordered the requested wheels that are Asanti. We wanted to be able to sell Mr. ****** another set of wheels however after three weeks of searching and due to his modifications of his car, we were unable to do so.

Thanks!
Customer Answer
Date: 12/10/2024

Complaint: 22603258

I am rejecting this response because: by the response of manager *** of the business I was told by text message that the Asanti rims sold to me me by rnr tire are not authentic rims and are a different wheel with a installed center cap that was Asanti only the center cap was Asanti not the rim this business have past reviews and bad bbb rating based solely on past actions of this nature I am requesting a full refund of all moneys paid to this business for that ***lica rims I was sold

Sincerely,

******* ******
Business Response
Date: 12/30/2024
The Manager you spoke with stated that there are several different types of Asanti wheels, not that we sell fake ones. Per the response provided with screen shots and the actual invoice from the vendor showing Asanti wheels were purchased.
Customer Answer
Date: 12/30/2024

Complaint: 22603258

I am rejecting this response because
the manager stated the wheels were a replica of Asanti and the wheels placed on my vehicle were the wrong size advised for the car when opening the account I advised them of my intent to modify car they sold. Me wheels that was not only fake but the wrong size wish to have money refunded that paid for entire lease

Sincerely,

******* ******
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/18/23; I was charged ******, plus another 200+ after tires had been completely paid off; RNR did not post all of my payments as shown on my bank account; then they stated that they couldnt open my account back up after it was paid off. This is beyond pathetic customer service!
Business Response
Date: 12/03/2024
***** *** contacted the store and spoke with ***** *****, our Account Manager. ***** gave her the 180 SAC payment and end date. She also talked to ****** ****** after that and said she wanted to pay off her account the next day. ***** messed her on podium the day after with communication about the account. Attached are the messages. She told us to pay off the acct with the card on file.

After account was paid off, she called the next day and was upset about the amount that was charged to the card. ***** gave her the amount before the 180 Sac had ended. The amount charged was due to ***** being past the 180 Sac due date.
Customer Answer
Date: 12/03/2024

Complaint: 22596730

I am rejecting this response because:
I had paid ******* by 11/18/24 and my 180 days were over on 11/21/24. My total cash amount for tires were ******. I was also charged ****** on 11/23/24. I was also charged double charges which were mistakes made by their employees which they couldnt explain why, the response was ok by manager. OK what exactly!? I was charged 5.00 over the amount that wasnt same as cash, and the manager said ok its just 5.00; this business is terrible and their explanations were not professional or helpful.
Sincerely,

***** ***
Business Response
Date: 12/04/2024
An agreement has been reached between the parties to resolve this matter with a refund to the Complainant.
Customer Answer
Date: 12/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***
Initial Complaint
Date:11/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased tires on 6 month no interest, with weekly payment of $60.00, have had to contact Bossier location first two months because,no payments were being taken out of account, spoke to ****, Acct Manager numerous times asking why they were not taking out payments, then spoke to ****** Manager, who assured me it would be corrected, payments were being taken out regularly, then again randomly started being taken not weekly called again and spoke to ****** who said she submitted paperwork and that's all she could do, said I had until December 19 to pay $377.92 or interest would be added. Had the payments been done correctly it would have been paid by December 19th. I have tried to contact corporate customer support 3 straight days in a row with no one answering, finally 4th day someone took my info and said someone would be contacting me named Candy within 24 to ********************************** also was told to contact ****** and have tried over 3 days with no return call she is either never at Bossier store or at another location, when you call the other location they say she is not there, left my name and number and still have not received a call back, was given the district person contact by the name of **** ****, called him and he did call next day left message as I was unable to answer my phone at work tried to call him and left another message and as of yet no return call. I feel that I should not be charged interest on my account due to the neglect of the company that was suppose to be taking out payments on a weekly basis of $60.00, it seems like they are not honoring their part of contract for product and it is impossible to discuss account with anyone.
Business Response
Date: 12/04/2024
We had an appointment set up to for this customer to go over her concerns with our Regional Manager. Due to the holidays, she rescheduled. However, she did not show up to that appointment and has not corresponded with us at this time.
Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased tires, (which are outrageous) only to get the Free Rotation and Alignment Deal.. NEVER ONCE was told, they would have to be, 2 separate appointments!! Drop my vehicle, at 8:30 AM and dont return to pick up until 4:30 PM, and CANT get the work done in one day? THATS JUST PLAIN LAZINESS HORRIBLE SERVICE
Business Response
Date: 11/21/2024
We greatly appreciate this customer choosing RnR Tire Express. We strive to complete all installation and service work in a timely manner. We value this customers complaint and understand the issue. Performing an alignment on a vehicle with all new suspension parts takes more time than a normal alignment. Then adding on a rotation and balance service to the alignment service could take an extensive amount of time. We have discussed this with the company personnel at that location and all agree to be more understanding of each customers situation and time.
Initial Complaint
Date:11/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They change your automatic payment amounts and say theyre system issues. I received text messages from someone claiming to work for them asking me to send them my credit card information because they needed to add it to the new system but conveniently could process my automatic payments every due date without me doing so. (Sounds like someone is scamming at the *****, ** location.) My receipt pay off amount said one thing, but when it was time to pay off my merchandise, they claimed I still owed them $500 more dollars and says its for taxes and fees because my payments have always been make on time; So they couldnt say that! These are AWFUL business practices! According to the payoff on my receipt, my payoff was $2255.79. I paid $2094.00 BEFORE I called on my payoff date of Oct 9th and I was told that I owe another $500. HOW?!? My payments are made every two weeks and Ive continued to pay them because *** reached out to their corporate office and havent received a response other than requesting my contact information, which I readily provided and still nothing. My account is currently 9 days past due due to a banking issue which the location keeps sending me messages threatening to repo the merchandise despite this not being MY fault and Ive always made my payments. Theyre also acting as if Im not responding back and going no contact. I know these arent automated messages because Ive received a response from the same number before.
Business Response
Date: 11/24/2024
******* ****,
I am more than happy to look into this for you.
For me to be able to wrap my mind around what you are seeing, what amount do you see as a fair payoff?
I have not looked into the account yet. I want to see what your thinking is. This will help me look at it, as you see it.
Customer Answer
Date: 11/25/2024

Complaint: 22570254

I am rejecting this response because: I just want the payoff that was specified on my receipt to be honored. According to the store, my payment amounts were changed due to them getting a new system and told me that it was a system error and when I called to pay off, I was told $500 for taxes and fees; which is strange considering everything else in the system worked perfectly fine, when it was time to auto draft my payments out each due date. According to my receipt, me owing $500 wasnt true. None of this is any fault of my own and if this location is changing payment amounts in the system, unknowingly to the customers, to lock or trick them into a longer contract, thats not good either.

Sincerely,

******* ****
Business Response
Date: 12/04/2024
OK, please give me a call. *******
Customer Answer
Date: 12/05/2024

Complaint: 22570254

I am rejecting this response because: It just says to give a call. No contact information is provided.

Sincerely,

******* ****
Business Response
Date: 12/11/2024
Hello, as I requested on this thread earlier. How much do you think you owe to pay off this account? Is it the ******? If not how much?
Customer Answer
Date: 12/11/2024

Complaint: 22570254

I am rejecting this response because:
If you read the previous responses, Ive already answered that question.
Sincerely,

******* ****
Initial Complaint
Date:11/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did a rent to own on a set of tires and went back a couple of months later to get rims. The last 6 months has been incredibly hard on my family. My father in law has been diagnosed with 2 types of cancer within 4 months and has had 2 surgeries, one round of radiation and another one coming. My son was in a vehicular accident and fractured over 40 bones in his face. He spent 8 hours in surgery at childrens. Weve also had Covid. We have had to miss some work but had still been making payments as best we could. The office initially worked with me ok, but then it changed. I was behind a payment on each and had a payment due today. I had a phone call that I missed from *** asking to make the payment. This phone call occurred about 2.5 hrs before they were putting our truck on blocks and we live over an hour away. I called to make the payment. That wasnt good enough because they had worked with us in the past. Then she said a $500 payment will stop it. Then spoke to higher up management and they wanted their merchandise back. I had $310 cash on me and some in the bank(enough to make my 328 payment) and was going to borrow the rest. I did not get a chance to make the payment before they came. And on a Saturday, when theres absolutely no way to have anything done. And REFUSED my payment that would catch me up to date.
Business Response
Date: 11/22/2024
***** ******** was 21 days past due when the merchandise was picked. She had broken her commitment to pay the remaining past due amount,therefore the store decided to repossess the merchandise. We gave her an extension on both payments when she explained to us her difficulties with her father-in-laws cancer and her sons accident. The first extension was approved on 2/16/2024 for 21 days when her FIL was diagnosed with cancer. The second extension was approved on 8/23/2024 for 21 days when her son was in the accident. It is unfortunate that her account has ended with a repossession, I would be willing to give her the merchandise back if she pays the past due amount and will start communicating with her account manager. I will leave that decision up to **** since his team will be the one having to collect the payment if she is late again, and with a 40% on time pay history that is most likely the case.
Customer Answer
Date: 11/22/2024

Complaint: 22566662

I am rejecting this response because:
I tried to make my payment plus an additional $175. No ones giving me back my merchandise. The whole situation was handled inappropriately.
Sincerely,

***** ********

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RNR Tire Express is NOT a BBB Accredited Business.