Complaints

This profile includes complaints for RNR Tire Express's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RNR Tire Express

  13922 Monroes Business Park Tampa, FL 33635-6370

• 

  RNR Tire Express

  403 Cortez Rd W Bradenton, FL 34207-1544

• 

  RNR Tire Express

  1208 W Brandon Blvd Brandon, FL 33511-4130

• 

  RNR Tire Express

  1315 S Missouri Ave Clearwater, FL 33756-3529

• 

  RNR Tire Express

  8019 Dixie Highway Louisville, KY 40258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was unable to continue paying for the tires I was financing with this company, so we came to an agreement that I would return them. I moved for personal medical reasons and had to return them to another store in the area I moved to. They said that was fine and that they would handle returning them to the correct store, they now text and harass me for payment on property I no longer have in my possession. They threaten legal action every time in an attempt to intimidate me into paying them. I am unsure the exact amount that was paid to them but it exceeded the value of the tires, and I can provide bank statements if necessary.

  Business Response

  Date: 01/27/2025

  .  This account was a charge off on 1/5/25 with a balance of $561.82, customer paid into the account $1569.36.  The complaint states that he wishes to not be contacted anymore, and I know that we have not contacted him from our end here. We have not been contacted by any other *** store to return the product.

  Customer Answer

  Date: 01/29/2025

   
  Complaint: 22850778
  
  I am rejecting this response because I have a screenshot of the message from Rnr demanding payment I can provide it through email if necessary but it is too large to attach to this rejection. Additionally I have record of conversations with the Panama City store stating when and where to return the tires, and the Kissimmee store scanned in a signed copy of paperwork stating I returned the tires. Rnrs response is a blatant lie.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed wheels and tires at ***** Express Tires. I paid over $3,600 for the wheels and tires. I was behind 35 days and they came to my house and threatened to take my wheels and tires. I called that night at 6:21 PM no one was working. At 9:20 someone came to my house and tried to take my wheels off my car. They demanded my payment. I owe $580.00 This is an INSANE business practice.

  Business Response

  Date: 01/24/2025

  We are truly sorry to hear about your experience. We understand your frustration and we take your feedback seriously. Please email us at ************************************* or call ************, we'd love the opportunity to make this right for you.
  
  Sincerely RNR Customer Support,
  

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid my account off before the 6 months and made deadline with a $169 overpayment. December 28 , after the office had told me my account had been closed $233.99 was withdrew from my checking account . I contacted their office December ******* and informed them of the issue . I was told that the $169 overpayment would be mailed back to me and the $233.99 illegal withdrawal would be returned back to my checking account in 7-10 business days . It is now January 17 2025 and I have not received a dime of my money back . I called them constantly and its always , youll have to speak to a manager and hes on vacation , out to lunch , called in sick , theres always an excuse and you never get a consistent answer . However if youre late on your payment with them theyll pick their merchandise up real quick . I never missed a single payment nor was I late 1 single time . Thats why I had it drafted that way they couldnt scam me but they did it anyway for $400 . Im having to lock my card just so they do t try drafting it out again tomorrow. This place shouldnt be allowed to be in business .

  Business Response

  Date: 01/23/2025

  We greatly appreciate the opportunity that this customer has presented to us to correct this situation.  It is true that our General Manager was out last week and was not able to respond promptly.  However, he is back and has attempted to contact this customer via the phone number he had on file, but has not been able to make contact.  He needs to verify that we have the correct address for our home office to send the check to.  Please contact the ********** location (318-704-618) and ask for ******.  ****** will  confirm the correct address in order to send the overpayment.  We apologize and look forward to rectifying this as soon as possible

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern I ***** ********** have account with RnR Tires in Warner Robins Ga the address *************************************************************************** phone ************ I called the store Friday 1/03/2025 to let them know that my card was hacked and my bank was frozen. My RnR account is not do until the 1/09/25. They call me this morning and I was tried to let they know that I still do not have my new card and then the team member put me on the phone with the account manager. He started yelling said that I had to 12pm today to pay and I was trying to tell him that I work out of town and I can do it later today but he said no if I was not in by 12pm they was to just coming to take my tires when I come back in town. Now I never be late always on time. I ask for corporate number he said there is no nobody higher that him, is corporate and that he did not care about the customer all he care about is the payment so I hung up and found the corporate number myself. I called ************ and got in touch with ***** and I told her the problem. she is in ******************************************. I would like see something done because without yours customers RnR would not be in business if you have any questions please call ************

  Business Response

  Date: 01/10/2025

  I have reviewed the call and I have had a conversation with the collections team. I am very sorry that you felt the person was yelling. That is not how we do business. I do thank you for paying the payment 1.9.25 ****** We have a commitment for 1.23.25. For your next payment day. 
  

  we consider this matter closed. 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I brought some tires which it was supposed under financed pay . First off I went to 6 Auto shops even air up tires I got from RnR tires and they say those wasn't good tires. One of the men that was working on my tires had unprofessional trainees working on my tires there was problem with my alignment. They never checked make sure my car could had those tires on. Than they terminated my contract now calling and threatening me with lawsuits. The men who work up there keep lying. On top of this tires they put on had flat and torn because of saying alignment needed fixed they didn't they trainees put on my tires. They terminated my contract now they said they didn't . They even said they going start new contract with my mum but who wants shop from them ever again . Never finance or buy from RnR tires

  Business Response

  Date: 01/13/2025

  The Customer stated when we put the tires on that they had all the proper work done to the car already and just needed the tires put on. So we put the tires on and balanced them. they never made 1 payment after the initial deposit to put the tires on for the agreement. After Mutiple attempts of trying to reach out to the customer with no response they decided to call up here because the vehicle that they stated was good and didn't need an alignment had worn thru the tires because of their negligence of what they told us. Even though the customer was behind on payments and was clearly a risk to be a first payment default we told the customer to come up and see what we could do to help them out and get them going safe. the customer's mother is the one that brought the vehicle up and wanted us to just replace the tires even though they were extremely behind on payments. I didn't trust that for obvious reasons so I said if you get your agreement current we will pull the car in and check the alignment and other parts on the car that we can to see if something was in fact out of the vehicle that caused the irregular wear. The payment was made we pulled it in and found several issues with the car plus being badly on of aligned which they again previously stated was good and couldn't have been out by the work they had done. We showed them the report and the parts that needed to be replaced or this would happen again. We made agreement with his mom not him because she stated she was the one would be making the payments not him because of his poor recorded that once they got the parts taken care of they would return and we would make a new agreement in her name. we reached out after the current agreement was more than 7 days late and then the mom switched up saying we had the tires and the agreement was cancelled. That was never the case we gave them there wheels and tires waiting for them to return so we can help them out and switch the tires once the vehicle was properly fixed mechanically. We kept on reaching out to them and eventually they answered saying that they took the tires off and got new tires somewhere else not returning out product to us even they had already damaged it beyond possible reuse. So again as agreed on in the paperwork they the agreed upon price was never meet for the product and its our right to reach out until we get the payment or product returned. any question call ************ ask for ******* or *****.

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I went to make a payment the manager treated me badly and disrespectfuly. She told me she wouldn't except my didgital debit card. She then had an employee let the air out of my tiers . I then called the police. She lied to the police I had threatened to beat everyone's a** That was a big lie and the police didn't belive her. She then told the police I had to make a double payment using my card. Which I did. The police stayed there and made them fill the tires with air and let me go. When they did that I went to discount tire to have them check the pressure 1 tire had 25 psi and the other 3 had 20 psi. That's very dangerous. She the manager told me to never come **** for anything with is a breach of contract.

  Business Response

  Date: 01/06/2025

  Mr. Souza came into the store stating a previous staff member had always let him pay when he could and that we have always taken tap to pay, He was upset that we were texting him and calling him about his first payment delinquent account.  While trying to explain the process and assist Mr. ***** with a payment method that we could process for him, he began making verbal threats to harm staff at the store and then threatened to blow your brains out speaking to staff, 3 staff members and one additional customer were present. We attempted recovery and the customer removed our **** from under the truck and called the police because we would not let him leave with product. Police arrived and offered to press charges against this gentleman based on the nature of his threats, **** looked for some take offs so we could send him on his way and not have to be in a violent situation moving forward, but we were unable to find anything. The police escorted him inside to make a payment and explained to him that any future threats would result in charges being pressed and if he did not make the payment *** would have the right to recover. Unfortunately based on the demeanor of the customer and his threats, field visits are not safe for the staff to perform.
  
  At this time the customer is current until February but demands no one from *** reach out to him he will pay when he sees fit.
  Police report # is ****** on file with City of ******* ****************************************

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22767149
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a set of tires in 2023, and the accountant as well as the regional manager have been fraudulently stealing money daily off of the card linked to the account thats paying for my tires. My tires also lasted roughly 1 year, with several problems that cost me money with no reimbursement for the costs after the mechanics at RNR incorrectly placed two valve stems, and charged me for a rotation and balance of my tires that I never got, leading them to bald and need patched. They attempted to blame me for this, and accused me of not balancing the tires as is stated in the agreement while not realizing it was on record that they supposedly did this after then admitting that they did not, but I was charged. When they were caught lying about this, they backtracked. They refused to acknowledge their mechanics not properly installing the tires as well. I do not think they have hired mechanics that are of age, or properly trained/with proper certifications. When the bank notified my parents after they noticed fraudulent activity from ***, *** teammembers refused to take accountability, and refused to accept cash as a payment option then threatened both myself and my parents who are paying the payment plan to repo the said tires. I was threatened by the regional manager as well with a lot of vulgar words being exchanged when I called him with the issue, as I found out he was in on the scheme. They threatened to come after me for ********************************************************** cash. His threat was direct, and unnessecary as I am a 22 year old female & offered to pay several times while I was calling to simply tell him the situation. He defended the employee who has been fraudulently charging the card, and I believe theyve done this to several people with as comfortable as the regional manager was with hanging up on me, twice as well as threatening me. I have contacted the news station **** to make a report.

  Business Response

  Date: 12/31/2024

  The person making this complaint owns the vehicle but is not on our account.  The account belongs to her mother.  The vehicle owner says that our account manager and our regional manager have " been fraudulently stealing money off of the card linked to the account that is paying for the tires."  We take these accusations seriously.  Our records show that the account was paid weekly with each card payment credited to the account.  We are more than happy to sit with the account owner and review all card charges and the associated credits to the account. 

  The vehicle owner says that she was charged for a rotation and balance that was never done.  All of our customers receive free rotation and balance as well as free flat repairs for the life of the tires.  We do not charge our customers for that service.  In the paperwork that we provide each customer it states that we suggest the customer return for the free rotation and balance every 5000 to 7000 miles.  It is the customers responsibility to make sure to return for that service.  

  The minimum age for employment at our company is 18 years old.  Every shop technician is required to complete a course offered by the ************************* and then pass the certification test.  

  I talked with our regional manager, and he assured me that he never used any vulgar language when he talked with the vehicle owner.  *********** policy is that we do not accept checks, but we always accept cash and credit cards.

    The customer did pay well and was a good customer until 9/28/24 when no further payments were made.  We would like to resolve this issue and to that end we will agree to the following settlement:

  Current balance with all late fees and field visit fee waived is $507.80.  We will agree to accept 1/2 of that amount or ****** as payment in full provided the customer makes that payment on or before January 15, 2025.

  The customer can contact the store manager Poncho Sales at ************ or our regional manager ******* ***** at ************.  Both have been made aware of the settlement offer.

  ******* ********

  Rental Concepts RnR Tire Express

  **********************************************

   

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22733406
  
  I am rejecting this response because:
  Due to limited word count, I was not able to go into detail of all of the issues I've had with RNR. It clearly states on their company website that they accept checks. That is false advertisement. I do have evidence of this. On top of that, they state that they do not charge for rotation & balance and do this for free, yet I was told one of my tires went flat due to me not receiving this service-thus admitting they did not provide this service when I'd been in previously. When I took this tire into another shop to be checked, it was actually flat due to the last tech (R&R) breaking the sensor off into the tire. This rocked around in the tire, & within a short time frame my tire was completely bald. Then, two other valve stems broke off, also after RNR touched my tires. They also claim to offer road side assistance for $15 extra a month, yet when my tire was too bald to make it to Joplin, they sent a tow truck that charged me $50 to take my car. They also did not have a clue which tow company had my car when my parents called an hour later to make sure it'd gotten to R&R. My mom almost had to report it stolen.  She gave them a time frame before she contacted the police, to which they finally had my car show up at ***. The split cost is unacceptable to ask for considering the tires have all had to be replaced due to complications making them un-driveable, as well as a repo truck was sent out and at my mom's work last week searching for my tires. We will not pay on tires that will be repoed. I paid $500 on Monday to have all of RNR tires removed due to the repo truck being sent out as well as the tires being put on incorrectly causing issues. I won't have my car being left on the ground when my parents offered several times to pay by either A) bringing in cash or B) mailing a check in. I also have screenshots of the messages ****** has sent as well as proof of irregular payment installments being issued on their card. $1 every day specifically. I'd prefer half of the cost given back, but I'll settle with excusing what's owed & settling. I want no further contact from this business when this is settled as well. 
  
  Sincerely,
  
  Ky Bry

  Business Response

  Date: 01/13/2025

  The person making this complaint owns the vehicle but is not on our account.  The account belongs to her mother.  The vehicle owner says that our account manager and our regional manager have " been fraudulently stealing money off of the card linked to the account that is paying for the tires."  We take these accusations seriously.  Our records show that the account was paid weekly with each card payment credited to the account.  We are more than happy to sit with the account owner and review all card charges and the associated credits to the account. 
  The vehicle owner says that she was charged for a rotation and balance that was never done.  All of our customers receive free rotation and balance as well as free flat repairs for the life of the tires.  We do not charge our customers for that service.  In the paperwork that we provide each customer it states that we suggest the customer return for the free rotation and balance every 5000 to 7000 miles.  It is the customers responsibility to make sure to return for that service.  
  The minimum age for employment at our company is 18 years old.  Every shop technician is required to complete a course offered by the ************************* and then pass the certification test.  
  I talked with our regional manager, and he assured me that he never used any vulgar language when he talked with the vehicle owner.  *********** policy is that we do not accept checks, but we always accept cash and credit cards.
    The customer did pay well and was a good customer until 9/28/24 when no further payments were made.  We would like to resolve this issue and to that end we will agree to the following settlement:
  Current balance with all late fees and field visit fee waived is $507.80.  We will agree to accept 1/2 of that amount or ****** as payment in full provided the customer makes that payment on or before January 15, 2025.
  The customer can contact the store manager Poncho Sales at ************ or our regional manager ******* ***** at ************.  Both have been made aware of the settlement offer.
  ******* ********
  Rental Concepts RnR Tire Express
  **********************************************

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22733406
  
  
  I am rejecting this response because:
  Due to limited word count, I was not able to go into detail of all of the issues I've had with RNR. It clearly states on their company website that they accept checks. That is false advertisement. I do have evidence of this. On top of that, they state that they do not charge for rotation & balance and do this for free, yet I was told one of my tires went flat due to me not receiving this service-thus admitting they did not provide this service when I'd been in previously. When I took this tire into another shop to be checked, it was actually flat due to the last tech (R&R) breaking the sensor off into the tire. This rocked around in the tire, & within a short time frame my tire was completely bald. Then, two other valve stems broke off, also after RNR touched my tires. They also claim to offer road side assistance for $15 extra a month, yet when my tire was too bald to make it to Joplin, they sent a tow truck that charged me $50 to take my car. They also did not have a clue which tow company had my car when my parents called an hour later to make sure it'd gotten to R&R. My mom almost had to report it stolen.  She gave them a time frame before she contacted the police, to which they finally had my car show up at ***. The split cost is unacceptable to ask for considering the tires have all had to be replaced due to complications making them un-driveable, as well as a repo truck was sent out and at my mom's work last week searching for my tires. We will not pay on tires that will be repoed. I paid $500 on Monday to have all of RNR tires removed due to the repo truck being sent out as well as the tires being put on incorrectly causing issues. I won't have my car being left on the ground when my parents offered several times to pay by either A) bringing in cash or B) mailing a check in. I also have screenshots of the messages ****** has sent as well as proof of irregular payment installments being issued on their card. $1 every day specifically. I'd prefer half of the cost given back, but I'll settle with excusing what's owed & settling. I want no further contact from this business when this is settled as well. 
  Sincerely,
  
  Ky Bry

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The tires were purchased through *** on November ******* for my wifes vehicle. On November 28, 2024 the car was in an accident and deemed a total loss. I provided the police report and insurance docs to RnR in person on December 6th, 2024 was told verbally by ***** that the tires would be covered by their claims department as a total loss. I was contacted by *** on December 23rd and told that the claims department would not be covering the loss and we would have to pay the full amount or provide the tires. The vehicle had to be signed over ownership to insurance company to complete insurance claim. *** reached out beyond a realistic time frame to expect return of tires and stated previously that the loss would be covered by their claims department. They are refusing to honor their statement that the claim would be covered.

  Business Response

  Date: 01/02/2025

  RNR Tire Express does offer a program know as Roll Pro, that protects the customer against an unrepairable damage occurs to a tire as a road hazard, not a wreck.  At that time a replacement tire is provided. 

  There is not collision coverage for a total loss of all of the product.  This would be offered through the customers automobile insurance coverage.

  I would be more than happy to offer the customer a settlement on this account if the vehicle is a total loss since insurance will be paying them.  

  I addition, if the customer has the ability to get the tires off of the vehicle, they can return them with no further obligation.

   

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company never disclosed that autopayments do not complete the 6 month **** as cash guarantee. I received a call today telling me my autopayment didn't process, which was odd, because to my understanding my 13th and final payment was processed two weeks ago. I was informed that autopayments cannot close an account and, even though my payments were withdrawn every Saturday, the payments didn't process until the following Monday, meaning that the payment done on 12/7/24 (the final day for Same As Cash) shows up as paid on 12/9/24, and thus my account didn't qualify for the deal (despite being told that autopayments shouldn't be able to close the account regardless).When I inquired about why I wasn't informed my autopayment wouldn't actually automatically pay off my lease by the end of the 180 days, they continuously point to a text my wife received on the 2nd. It mentions nothing about these two stipulations regarding autopayments, but rather simply reminds us that the deadline is approaching, and instructs us to call if we have any questions - which we wouldn't, if we're under the impression that the payment was set up in advance to pay off the resf.I signed my documents on 6/10/24, at which point I set up biweekly payments to be withdrawn automatically. The amount drawn was larger than the estimate given on the document, but given I signed up for a few extra things, I couldn't be sure how much of what was paid went to paying off the lease. When I asked for documents regarding my previous payments via messaging, I was told "This is definitely something we can go over Monday when you come in." I've been denied access to my records, and no reasonable person would be expected to believe that anything further was required on this account, unless the autopayment dates are specifically set to make the "final" payment outside the deadline. In which case the documentation given is deceitful about any of the options paying off the lease in the allotted time frame.

  Business Response

  Date: 12/23/2024

  The customer had a meeting with the store today and we have come to a satisfactory conclusion. ***

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got some rims and tires ones of which i did not personally choose i was originally told i was going to get a promotional deal with 5 dollars down that was not at all what happened they gave me nice rims and tires but they were not the right bot pattern so it was forced on my truck now fast forwarding i called before my payment was due to inform them of what was going on with my truck and that i was going to soon return the rims and tires now they told me at first whenever i did return the items it would be no charge and my account would go back to a zero balance when i tell you the manager ms ***** has been beyond rude arrogant towards me she went from being nice to becoming very unprofessional i had reached out to the regional manager explained everything to him and told him about my truck still leaking oil having to get my oil rim fixed so i can put them back on when i brought theirs back and how initially it would be no charge the regional manager while on the phone with me ********** said that was fine but when ms ****** called me back she said im not waiting im coming to your house and take them off in the morning i called the regional manager back but what he told me wasn't relayed to ms ***** the same way not to mention she told me i owed more then i actually did its just amazes me how you can become so unprofessional when you have a customer who is communicating with you and you say everything good and then change your words its just sad and the way she talked to me like a child and yelling and going off was out of order that should be addressed called mr ***** back he said everything was fine to bring them back when this week the way ms ***** was speaking to me as if she want to put hands on me i was behooved

  Business Response

  Date: 12/23/2024

  The following is a response from the Store Manager:

  Ms. ******* has stated that the bolt pattern of the wheel is wrong for her vehicle. She is driving a 2013 Mercedes ML350, the bolt pattern for the vehicle is 5x112. The wheel she has a 5x112 bolt pattern. When I spoke to ********** the first time she told me she would return on 12-14-2024. She did not.She called asking how much her payment was. I told her what it was including late fees. I asked her if she had decided to make a payment or return. She told me that she would call me back, that's when she called ****** When I spoke with ***** he told me to call her and tell her we could come get her wheels and tires, during the call with ***** she called the store. I let her know that we would come out at our earliest opportunity to get the wheels and tires. 
  
  
  I have spoken with Ms. ******* today, 12/23/2024, she says that her factory wheel will be fixed by Thursday. She is bringing the product back by Saturday 12/28/2024 and will owe no money. 
  
  
  Thank you, 
  
  ***** *****
  General Manager
  RNR Tire Express
  ********************************
  *******, ** 38128
  ************