Reviews

This profile includes reviews for HomeRiver Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeRiver Group has 51 locations, listed below.

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  HomeRiver Group

  12906 Tampa Oaks Blvd STE 100 Temple Terrace, FL 33637-1154

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  HomeRiver Group

  6620 Southpoint Dr S #210 Jacksonville, FL 32216

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  HomeRiver Group

  2605 Nonconnah Blvd STE 150 Memphis, TN 38132-2128

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  Home Encounter

  950 S Pine Island Rd STE 1009 Plantation, FL 33324-3918

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  HomeRiver Lake Havasu

  1947 McCulloch Blvd N Ste 102 Lake Havasu City, AZ 86403-5723

Review Details

• Review fromMelanie K

  Date: 01/27/2023

  1 star
  I RARELY leave comments but wish I could reach out to renters and property owners to beware.....HRG is Very disorganized and unprofessional. Yes, they are all very kind...but that doesn't matter when things are left unresolved. I attempted to get renewal information 66 days before my lease expiration in effort to make an educated decision if I would renew or move. With the "notice to vacate" deadline being 45 days, I figured the extra 21 days would be sufficient to connect with them and make a decision. I was wrong. While I did receive responses to my inquires, there was NO resolution or answer as to what the renewal rate would be etc.. After reaching out to multiple HRG employees, I finally received a renewal offer Jan 13th with only 19 days left in my existing lease. Not enough time to give notice without penalty or move for that matter. They then shifted me to Month to month, without notice, adding $225 total to my monthly dues, $100 of which is a monthly fee for being on month to month. I am so very....irritated with this entire experience. Still unsure of the outcome as I wait to hear back from someone still today.

• Review fromIsaiah G

  Date: 01/19/2023

  1 star
  Nobody from the upper management EVER calls you back. They send you a short email. The dont care about their residents

• Review fromJasmine B

  Date: 01/14/2023

  1 star
  Its been a week since weve had a leaking ceiling and notified them. No one has **************, or provided any follow up. Ive sent several messages, asking for an update or some status and havent gotten anything. They dont treat these issues with the same respect they wish to have rent paid. This company is disgusting!

• Review fromRobb M

  Date: 01/09/2023

  1 star
  This company should be investigated. Just read through the reviews.The continue to hound my wife and i get the utilities put in our name. We cannot because the city we live requires them to do an inspection and they have not. In 9 months they have not requested the inspection. Even after there was a gas leak that required the city to red tag the property. There is no response or follow-up. Cannot wait to get out of this house in April and will never rent from this group again. I have rented for much of my adult life as I travel the country for work. This is without a doubt the worst company ever. EVER! I say again, they should be investigated for their practices.

• Review fromVictoria G

  Date: 01/08/2023

  1 star
  I wish I had read these reviews prior to signing a lease with this company. I rented a home that at first glance appeared to be just fine. Then I moved in and it turned into a nightmare. This resident benefits package thing is a complete joke. One of the benefits is that they set your utilities up for you, which is false. I still had to call and set up my own accounts. The so called property manager of this home does not manage the property. We walked into a home that was not prepped for tenancy. Appliances not working, light bulbs were burnt, *************** markings throughout the home, plenty of item left behind by previous tenants. All they do is write fluffy, no feel good responses of well sorry the cleaning did not meet your standard but we did clean it. You did? Were you blind when you cleaned the home? Did you just simply not see the items left over or the roaches? The only conclusion I can come to is that they walked in and suddenly lost all sense of sight until they walked back outside. Not only do these people have zero problem being completely inept in managing properties, they are content with being liars. And lets not forget, they go completely blind when they walk through the properties that they manage. They don't see any problem and if you as a tenant complain, they are like what are you talking about? Then as the tenant you get stuck with the c*** property and they use your money to fix it. STAY AWAY FROM THESE PEOPLE!

• Review fromLakeyonia J.

  Date: 01/08/2023

  1 star
  HomeRiver Group is the worst company to rent a property from. The home was poorly put together and had numerous issues when we first moved in like, The home was not cleaned, carpet has nails poking through, the wood is damaged by the staircase, the shower head is messed up, cracks in the ceiling, little things just falling part etc. My first day with them a pipe was bursted and I had to fix it and they didnt reimburse me. It was the winter time when I moved in and my family was freezing from the roof not being properly insulated. They told us to just use heaters. Then when the summer came around and we was burning up because the **** system was not properly insulated. They said to just put books on the vents. They charged me extra money for them not fixing the *** And Then my dishwasher broke and it effected my kitchen sink and still no one has come out to fix it . But the biggest thing they did to make me feel unsafe in their home is, I had rodents crawling in my attic through the hole they never came to fix and they started kicking my roof out and I made numerous complaints and they never came to get the rodents. My home just flooded and no one has come to check on me at all and they didnt not start a work order until I called and complained 3 days in a row and its been a week. To make matters worse they took rent that I didnt authorized and my Home is completely inhabitable. I have been so uncomfortable with this home all year and so stressful with no support from homeriver. I highly advise you not to rent from Homeriver group and If you do check your crawl space, attic, plumbing, and look at the home before moving in, because they just want your money they dont care about your well being.

• Review fromTabetha C

  Date: 01/06/2023

  1 star
  Absolutely awful. They will not respond to calls, emails, or texts about anything. One of the worst companies I have dealt with. It would be worth paying more or living anywhere else to not have to deal with them again.

• Review fromJason M

  Date: 01/04/2023

  1 star
  As a property owner, I trust that the property manager will treat the property like their own, meaning be my eyes and ears, advising me regarding needed repairs, finding and caring for tenants while they inhabit the property, working with the condo association and within that associations rules, and managing the process of rerenting the property when the tenant vacates. When I realized services levels, including response times, were inadequate, I made the tough decision to switch property managers. What I never expected and was truly shocked by was Homerivers comfort level with breaking **************** Ordinance 97-0-06 by commingling tenant security deposit funds with operating funds. Then, Homeriver broke the same ordinance again by taking the tenants security deposit rather than entering into negotiations over what they felt was due them. Breaking the law is breaking the law - so now Im left wondering how many times they broke the law while representing me?Ordinance may be found here: ***********************************************************************************************************

• Review fromChelsea H

  Date: 01/04/2023

  1 star
  I’ve been renting from Home River Group going on 2 years in October and ALWAYS pay my rent on time! I can NOT wait until my lease expires ! My pipes burst due to old faulty plumbing and I have been without water in my home going on FOUR days and counting! A plumber has been by to give them an estimate of what needs to be done TWO days ago yet I’m still in the dark as far as when it will be done. Every time I call the property manager Khristy S. I’m never able to get through to her. Either she’s in meetings or her line goes straight to voicemail. I am living in uninhabitable conditions and my next move is to call every news station that will listen and put their entire company on blast.

• Review fromMaryann P

  Date: 01/03/2023

  1 star
  My son applied for a rental in ********** ********************************. He is 22 and an officer in the US AirForce. They asked for a backer. I obliged until they asked for the username of my bank account. I am retired and did not have paycheck stubs. So we switched to my husband who works for *****************. They declined us after paying $150. I wrote them but they did not respond. ****** said it had to do with my husbands credit score of 757. I wonder how much money they are taking from people and then declining them. Most people would not have the time to fight this, but I am going to do what I can.